Table of Content

1. Report Scope and Methodology

1.1 Scope of the Report

1.2 Research Methodology

1.3 Executive Summary


2. Strategic Recommendations


3. C-PaaS (Platform as a Service) Market: Product Overview


4. Global C-PaaS (Platform as a Service) Market: An Analysis

4.1 Market Size, By Value, Year 2016-2026

4.2 Impact of COVID-19 on C-PaaS (Platform as a Service) Market

4.3 Global C-PaaS (Platform as a Service) Market: Growth & Forecast


5. Global C-PaaS (Platform as a Service) Market Segmentation Analysis

5.1 Global C-PaaS (Platform as a Service) Market By End User

5.2 Competitive Scenario of Global C-PaaS (Platform as a Service) Market: By End User (2020 & 2026)

5.3 By IT and Telecom– Market Size and Forecast (2016-2026)

5.4 By BFSI– Market Size and Forecast (2016-2026)

5.5 By Retail and Ecommerce– Market Size and Forecast (2016-2026)

5.6 By Healthcare– Market Size and Forecast (2016-2026)

5.7 By Education Services– Market Size and Forecast (2016-2026)

5.8 By Others– Market Size and Forecast (2016-2026)


6. Global C-PaaS (Platform as a Service) Market By Type

6.1 Competitive Scenario of Global C-PaaS (Platform as a Service) Market: By Type (2020 & 2026)

6.2 By Video– Market Size and Forecast (2016-2026)

6.3 By Voice– Market Size and Forecast (2016-2026)

6.4 By Data (messaging)– Market Size and Forecast (2016-2026)


7. Global C-PaaS (Platform as a Service) Market By Enterprise size

7.1 Competitive Scenario of Global C-PaaS (Platform as a Service) Market: By Enterprise size (2020 & 2026)

7.2 By SME– Market Size and Forecast (2016-2026)

7.3 By Large– Market Size and Forecast (2016-2026)


8. Global C-PaaS (Platform as a Service) Market: Regional Analysis

8.1 Competitive Scenario of Global C-PaaS (Platform as a Service) Market: By Region (2020 & 2026)


9. North America C-PaaS (Platform as a Service) Market: An Analysis (2016-2026)

9.1 North America C-PaaS (Platform as a Service) Market by value: Size and Forecast (2016-2026)

9.2 North America C-PaaS (Platform as a Service) Market: Prominent Companies

9.3 Market Segmentation By End User (IT and Telecom, BFSI, Retail and Ecommerce, Healthcare, Education Services, Others)

9.4 Market Segmentation By Type (Video, Voice, Data (messaging))

9.5 Market Segmentation By Enterprise Size (SME, Large)

9.6 North America C-PaaS (Platform as a Service) Market: Country Analysis

9.7 Market Opportunity Chart of North America C-PaaS (Platform as a Service) Market - By Country, By Value (Year-2026)

9.8 Competitive Scenario of North America C-PaaS (Platform as a Service) Market– By Country (2020 & 2026)

9.9 United States C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

9.10 United States C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

9.11 United States C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

9.12 United States C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)

9.13 Canada C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

9.14 Canada C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

9.15 Canada C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

9.16 Canada C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)


10. Europe C-PaaS (Platform as a Service) Market Analysis: An Analysis (2016-2026)

10.1 Europe C-PaaS (Platform as a Service) Market by value: Size and Forecast (2016-2026)

10.2 Europe C-PaaS (Platform as a Service) Market: Prominent Companies

10.3 Market Segmentation By End User (IT and Telecom, BFSI, Retail and Ecommerce, Healthcare, Education Services, Others)

10.4 Market Segmentation By Type (Video, Voice, Data (messaging))

10.5 Market Segmentation By Enterprise Size (SME, Large)

10.6 Europe C-PaaS (Platform as a Service) Market: Country Analysis

10.7 Market Opportunity Chart of? Europe C-PaaS (Platform as a Service) Market - By Country, By Value (Year-2026)

10.8 Competitive Scenario of Europe C-PaaS (Platform as a Service) Market– By Country (2020 & 2026)

10.9 United Kingdom C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

10.10 United Kingdom C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

10.11 United Kingdom C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

10.12 United Kingdom C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)

10.13 Germany C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

10.14 Germany C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

10.15 Germany C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

10.16 Germany C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)


11. Asia Pacific C-PaaS (Platform as a Service) Market: An Analysis (2016-2026)

11.1 Asia Pacific C-PaaS (Platform as a Service) Market by value: Size and Forecast (2016-2026)

11.2 Asia Pacific C-PaaS (Platform as a Service) Market: Prominent Companies

11.3 Market Segmentation By End User (IT and Telecom, BFSI, Retail and Ecommerce, Healthcare, Educational Services, Others)

11.4 Market Segmentation By Type (Video, Voice, Data (messaging))

11.5 Market Segmentation By Enterprise Size (SME, Large)

11.6 Asia Pacific C-PaaS (Platform as a Service) Market: Country Analysis

11.7 Market Opportunity Chart of? Asia Pacific C-PaaS (Platform as a Service) Market - By Country, By Value (Year-2026)

11.8 Competitive Scenario of Asia Pacific C-PaaS (Platform as a Service) Market– By Country (2020 & 2026)

11.9 China C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

11.10 China C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

11.11 China C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

11.12 China C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)

11.13 India? C-PaaS (Platform as a Service) Market: Size and Forecast (2016-2026)

11.14 India C-PaaS (Platform as a Service) Market Segmentation By End User (2016-2026)

11.15 India C-PaaS (Platform as a Service) Market Segmentation By Type (2016-2026)

11.16 India C-PaaS (Platform as a Service) Market Segmentation By Enterprise Size (2016-2026)

12. Global C-PaaS (Platform as a Service) Market Dynamics

12.1 Global C-PaaS (Platform as a Service) Market Drivers

12.2 Global C-PaaS (Platform as a Service) Market Restraints

12.3 Global C-PaaS (Platform as a Service) Market Trends

13. Market Attractiveness

13.1 Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market - By End User (Year 2026)

13.2 Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market - By Type (Year 2026)

13.3 Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market - By Enterprise Size (Year 2026)

13.4 Market Attractiveness Chart of Global C-PaaS (Platform as a Service)Market – By Region (Year 2026)

14. Competitive Landscape

14.1 Market Share of global leading companies

14.2 SWOT Analysis– Global C-PaaS (Platform as a Service) Market

14.3 Porter Five Force Analysis– Global C-PaaS (Platform as a Service) Market

15. Global C-PaaS (Platform as a Service) Market: Merger & Acquisitions

16. Company Profiles (Business Description, Financial Analysis, Business Strategy)

16.1 Sinch

16.2 8x8, Inc.

16.3 Slack Technologies Inc.

16.4 AGORA, INC.

16.5 RingCentral, Inc.

16.6 Twilio

16.7 Vonage Holdings Corp.

16.8 Bandwidth Inc.

16.9 Zoom Video Communications, Inc.

16.10 Soprano Design

16.11 MessageBird



List of Figures

List of Figures

Figure 1: Global C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 2: Importance of Confidentiality of data (protected from provider access)

Figure 3: Number of smartphone users from 2016 to 2021(in millions)

Figure 4: Growth in downloads of select video conferencing apps as of March 2020 vs. weekly average for Q4 2019, by country

Figure 5: Use of computers and devices for accessing Internet and data, distribution of answers

Figure 6: External investment in AI-focused companies by technology category, 2016 (in billions)

Figure 7: Communications platform as a service (C-PaaS) market share by vendor worldwide (in 2021 Q1)

Figure 8: Global C-PaaS (Platform as a Service) Market- By End User Market Share, 2020 & 2026

Figure 9: Global C-PaaS (Platform as a Service) Market- By IT and Telecom, By Value (USD Million), 2016-2026

Figure 10: Global C-PaaS (Platform as a Service) Market- By BFSI, By Value (USD Million), 2016-2026

Figure 11: Global C-PaaS (Platform as a Service) Market- By Retail and Ecommerce, By Value (USD Million), 2016-2026

Figure 12: Global C-PaaS (Platform as a Service) Market- By Healthcare, By Value (USD Million), 2016-2026

Figure 13: Global C-PaaS (Platform as a Service) Market- By Education Services, By Value (USD Million), 2016-2026

Figure 14: Global C-PaaS (Platform as a Service) Market- By others, By Value (USD Million), 2016-2026

Figure 15: Global C-PaaS (Platform as a Service) Market- By Type, Market Share, 2020 & 2026

Figure 16: Global C-PaaS (Platform as a Service) Market- By Video, By Value (USD Million), 2016-2026

Figure 17: Global C-PaaS (Platform as a Service) Market- By Voice, By Value (USD Million), 2016-2026

Figure 18: Global C-PaaS (Platform as a Service) Market- By Data (messaging), By Value (USD Million), 2016-2026

Figure 19: Global C-PaaS (Platform as a Service) Market- By Enterprise size, Market Share, 2020 & 2026

Figure 20: Global C-PaaS (Platform as a Service) Market- By SME, By Value (USD Million), 2016-2026

Figure 21: Global C-PaaS (Platform as a Service) Market- By Large, By Value (USD Million), 2016-2026

Figure 22: Global C-PaaS (Platform as a Service) Market- By Region Market Share, 2020 & 2026

Figure 23: North Americas C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 24: Share of responders on E-learning and digital education

Figure 25: NA & SA with at least one data center

Figure 26: Global Smartphone Penetration

Figure 27: IT spending growth rates (%) in 2019

Figure 28: North Americas C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 29: North Americas C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 30: North Americas C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 31: Migration From Private to Public Cloud

Figure 32: Market Opportunity Chart of North Americas C-PaaS (Platform as a Service) Market- By Country, By Value (Year-2026)

Figure 33: North America C-PaaS (Platform as a Service) Market- By Country Market Share, 2020 & 2026

Figure 34: United States C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 35: Share of U.S. based C-suite executives who stated that Cloud Computing was deployed in their healthcare organization in 2019, by market value

Figure 36: Share of responders on E-learning and digital education (in 2016)

Figure 37: Public cloud services are growing 4x the rate of the total IT market

Figure 38: United States C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 39: United States C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 40: United States?C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 41: Pace of Public Cloud Adoption in 2020

Figure 42: Canada C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 43: Data on cloud service usage

Figure 44: Jobs generated by cloud computing in Canada from 2015 to 2020 (in thousands)

Figure 45: Broadband deployment in rural and remote communities

Figure 46: Canada C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 47: Canada C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 48: Canada C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 49: Europe C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 50: Positively responders to real-time? online study

Figure 51: Real time Video Adoption by Country

Figure 52: Students who are able to take real time classes (in %)

Figure 53: Europe C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 54: Europe C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 55: Europe C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 56: Europe with data centers

Figure 57: Market Opportunity Chart of Europe C-PaaS (Platform as a Service) Market- By Country, By Value (Year-2026)

Figure 58: Europe C-PaaS (Platform as a Service) Market- By Country Market Share, 2020 & 2026

Figure 59: United Kingdom C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 60: Response of consumers to C-PaaS services

Figure 61: % of satisfies virtual healthcare users

Figure 62: Healthcare leaders responses

Figure 63: United Kingdom C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 64: United Kingdom C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 65: United Kingdom C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 66: Statistics about United Kingdom companies in general scenario

Figure 67: Germany C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 68: The SME sample by origin and size

Figure 69: Proportion of total costs relating to Information Technology (IT)

Figure 70: Germany C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 71: Germany C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 72: Germany C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 73: Company-run data centre usage

Figure 74: Asia Pacific C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 75: Adoption of C-PaaS in Asia Pacific is poised to grow

Figure 76: Preferred C-PaaS Partners

Figure 77: Asia Pacific C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 78: Asia Pacific C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 79: Asia Pacific C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 80: Change from planned cloud usage due to the COVID-19 pandemic

Figure 81: Market Opportunity Chart of Asia Pacific C-PaaS (Platform as a Service) Market- By Country, By Value (Year-2026)

Figure 82: Asia Pacific C-PaaS (Platform as a Service) Market- By Country Market Share, 2020 & 2026

Figure 83: China C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 84: Neighborhood management by primary health-care providers

Figure 85: Chinese respondents? shopping frequency using online mode

Figure 86: Performance of Ecommerce sector valued as a customer experience

Figure 87: China C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 88: China C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 89: China C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 90: % of Chinese consumers who rate real-time personalized offers with their experience

Figure 91: India C-PaaS (Platform as a Service) Market Size, By Value, 2016-2026 (USD Million)

Figure 92: How likely will your organization expand its digital communication channels as the world reopens?

Figure 93: Covid-19 has accelerated investments in digital communication

Figure 94: Projected number of connected enterprise and public sector devices (in millions)

Figure 95: India C-PaaS (Platform as a Service) Market- By End User, By Value (USD Million), 2016-2026

Figure 96: India C-PaaS (Platform as a Service) Market- By Type, By Value (USD Million), 2016-2026

Figure 97: India C-PaaS (Platform as a Service) Market- By Enterprise size, By Value (USD Million), 2016-2026

Figure 98: C-PaaS service offering in SMEs and marketing campaigns

Figure 99: Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market- By End User (Year-2026)

Figure 100: Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market- By Type (Year-2026)

Figure 101: Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market- By Enterprise size (Year-2026)

Figure 102: Market Attractiveness Chart of Global C-PaaS (Platform as a Service) Market- By Region (Year-2026)

Figure 103: Global C-PaaS (Platform as a Service) company market share (%), 2020

Figure 104: Sinch Annual Sales Revenue, 2016-2020 (USD Million)

Figure 105: Sinch Net Income, 2016-2020 (USD Million)

Figure 106: Sinch Sales Revenue, By Business Segment (%), FY2020

Figure 107: Sinch Sales Revenue,? By Geographical Segment (%), FY2020

Figure 108: 8x8, Inc. Annual Sales Revenue, 2016-2020 (USD Million)

Figure 109: 8x8, Inc. Net Income (loss), 2016-2020 (USD Million)

Figure 110: 8x8, Inc. Sales Revenue, By Business Segment (%), FY2020

Figure 111: 8x8, Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 112: Slack Technologies, Inc. Annual Sales Revenue, 2017-2020 (USD Million)

Figure 113: Slack Technologies, Inc. Net Income, 2017-2020 (USD Million)

Figure 114: Slack Technologies, Inc. Sales Revenue, By geographical Segment (%), FY2019

Figure 115: Slack Technologies, Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 116: Agora, Inc. Annual Sales Revenue, 2018-2020 (USD Million)

Figure 117: Agora, Inc. Gross Profit, 2018-2020 (USD Million)

Figure 118: Agora, Inc. Sales Revenue, By Business Segment (%), FY2020

Figure 119: Agora, Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 120: RingCentral, Inc. Annual Sales Revenue, 2016-2020 (USD Million)

Figure 121: RingCentral, Inc. Gross Profit, 2016-2020 (USD Million)

Figure 122: RingCentral, Inc. Sales Revenue, By Business Segment (%), FY2020

Figure 123: RingCentral, Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 124: Twilio Annual Sales Revenue, 2016-2020 (USD Million)

Figure 125: Twilio Gross Profit, 2016-2020 (USD Million)

Figure 126: Twilio Sales Revenue, By Business Segment (%), FY2020

Figure 127: Twilio Sales Revenue, By Geographical Segment (%), FY2020

Figure 128: Vonage Holdings Corp. Annual Sales Revenue, 2016-2020 (USD Million)

Figure 129: Vonage Holdings Corp. Net (loss) Income, 2016-2020 (USD Million)

Figure 130: Vonage Holdings Corp. Sales Revenue, By Business Segment (%), FY2020

Figure 131: Vonage Holdings Corp. Sales Revenue, By Geographical Segment (%), FY2020

Figure 132: Bandwidth Inc. Annual Sales Revenue, 2016-2020 (USD Million)

Figure 133: Bandwidth Inc. Net (loss) Income, 2016-2020 (USD Million)

Figure 134: Bandwidth Inc. Sales Revenue, By Business Segment (%), FY2020

Figure 135: Bandwidth Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 136: Zoom Video Communications, Inc. Annual Sales Revenue, 2017-2020 (USD Million)

Figure 137: Zoom Video Communications, Inc. Net (loss) Income, 2017-2020 (USD Million)

Figure 138: Zoom Video Communications, Inc. Sales Revenue, By Geographical Segment (%), FY2020

Figure 139: Zoom Video Communications, Inc. Sales Revenue, By Geographical Segment (%), FY2019


List of Tables

Table A: Platform-as-a-Service solutions from several angles

Table B: C-PaaS Providers Comparison

Table C: Some Cloud Statistics about Canada