Table of Content

1 INTRODUCTION 40
1.1 OBJECTIVES OF THE STUDY 40
1.2 MARKET DEFINITION 40
1.2.1 INCLUSIONS & EXCLUSIONS 41
1.2.2 MARKET SEGMENTATION 42
1.2.3 YEARS CONSIDERED FOR THE STUDY 43
1.3 CURRENCY 43
1.4 LIMITATIONS 43
1.5 STAKEHOLDERS 43
1.6 SUMMARY OF CHANGES 44
2 RESEARCH METHODOLOGY 45
2.1 RESEARCH DATA 45
2.2 RESEARCH METHODOLOGY STEPS 45
FIGURE 1 RESEARCH METHODOLOGY: HEALTHCARE BPO MARKET 45
FIGURE 2 RESEARCH DESIGN 46
2.2.1 SECONDARY DATA 46
2.2.1.1 Secondary sources 47
2.2.2 PRIMARY DATA 48
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 49
2.2.2.1 Primary sources 49
2.2.2.2 Key insights from primary sources 50
2.3 MARKET SIZE ESTIMATION 50
FIGURE 4 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING 50
2.4 TOP-DOWN & BOTTOM-UP APPROACHES 51
FIGURE 5 RESEARCH METHODOLOGY: REVENUE ANALYSIS APPROACH 51
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 51
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (BOTTOM-UP APPROACH): COLLECTIVE REVENUE OF ALL SERVICES/SOLUTIONS OF VENDORS 52
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY (TOP-DOWN APPROACH): SEGMENTAL ANALYSIS 53
2.5 MARKET BREAKDOWN AND DATA TRIANGULATION 54
FIGURE 9 DATA TRIANGULATION METHODOLOGY 54
2.6 ASSUMPTIONS FOR THE STUDY 55
2.7 COVID-19 SPECIFIC ASSUMPTIONS 55
2.8 RISK ASSESSMENT 55
3 EXECUTIVE SUMMARY 56
FIGURE 10 HEALTHCARE BPO MARKET, BY SERVICE TYPE, 2021 VS. 2026 (USD BILLION) 56
FIGURE 11 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021 VS. 2026 (USD BILLION) 57
FIGURE 12 HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021 VS. 2026 (USD BILLION) 57
FIGURE 13 CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021 VS. 2026 (USD BILLION) 58
FIGURE 14 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021 VS. 2026 (USD BILLION) 58
FIGURE 15 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY 59
4 PREMIUM INSIGHTS 60
4.1 HEALTHCARE BPO MARKET OVERVIEW 60
FIGURE 16 GROWING NEED TO CURTAIL HEALTHCARE COSTS TO DRIVE MARKET GROWTH 60
4.2 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE (2020) 61
FIGURE 17 REVENUE CYCLE MANAGEMENT SEGMENT ACCOUNTED FOR THE LARGEST SHARE OF THE NORTH AMERICAN PROVIDER SERVICES MARKET IN 2020 61
4.3 HEALTHCARE BPO MARKET SHARE, BY LIFE SCIENCE SERVICE, 2021 VS. 2026 61
FIGURE 18 MANUFACTURING SERVICES TO HOLD THE LARGEST SHARE OF THE LIFE SCIENCE SERVICES MARKET IN 2021 61
4.4 NON-CLINICAL SERVICES MARKET SHARE, BY TYPE, 2021 VS. 2026 62
FIGURE 19 SALES & MARKETING SERVICES SEGMENT WILL DOMINATE THE NON-CLINICAL SERVICES MARKET IN 2026 62
4.5 SALES & MARKETING SERVICES MARKET SHARE, BY TYPE, 2021 VS. 2026 62
FIGURE 20 ANALYTICS SERVICES SEGMENT WILL DOMINATE THE SALES & MARKETING SERVICES MARKET IN THE FORECAST PERIOD 62
4.6 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY 63
FIGURE 21 INDIA TO REGISTER THE HIGHEST GROWTH DURING THE FORECAST PERIOD 63
5 MARKET OVERVIEW 64
5.1 INTRODUCTION 64
5.2 MARKET DYNAMICS 64
FIGURE 22 HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES,
AND CHALLENGES 64
5.2.1 DRIVERS 65
5.2.1.1 Shift to ICD-10 coding standards and upcoming ICD-11 standards 65
5.2.1.2 Pressure to reduce the rising healthcare costs 65
5.2.1.3 Loss of revenue due to billing errors 66
5.2.1.4 Demand for niche services 66
5.2.1.5 Need for structured processes and documentation 66
5.2.1.6 Lack of in-house expertise in end-use industries 67
5.2.1.7 Growing outsourcing in the pharma and biopharma industries 67
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5.2.2 RESTRAINTS 67
5.2.2.1 Hidden outsourcing costs 67
5.2.2.2 Concerns related to losing visibility and control over the business process 68
5.2.3 CHALLENGES 68
5.2.3.1 Limitations in the data capturing process in Medicaid services 68
5.2.3.2 Data security concerns 68
5.2.4 OPPORTUNITIES 69
5.2.4.1 Advanced data analytics 69
5.2.4.2 Growing adoption of artificial intelligence-based tools for drug discovery 69
5.3 OUTSOURCING APPROACHES 70
5.3.1 BUNDLED SERVICES 70
5.3.2 FEE FOR SERVICE 70
5.3.3 FLEXIBLE CONTRACTS 70
5.3.4 BEST-SHORE 71
5.4 OUTSOURCING MODELS 71
5.4.1 MULTI-SOURCING 71
5.4.2 CAPTIVE CENTER 72
5.4.3 HYBRID DELIVERY MODEL 72
5.4.4 PREFERRED PROVIDER 73
5.4.5 STRATEGIC PARTNERSHIP 73
5.4.6 GLOBAL DELIVERY MODEL 73
5.5 IMPACT OF COVID-19 ON THE HEALTHCARE BPO MARKET 74
5.6 PORTER’S FIVE FORCES ANALYSIS 75
FIGURE 23 COMPETITIVE INTENSITY IS HIGH IN THE HEALTHCARE BPO MARKET 75
TABLE 1 HEALTHCARE BPO MARKET: PORTER’S FIVE FORCES ANALYSIS 76
5.7 PRICING ANALYSIS 76
TABLE 2 HEALTHCARE BPO SERVICES: AVERAGE SELLING PRICE 77
5.8 TECHNOLOGY ANALYSIS 77
5.8.1 MACHINE LEARNING 77
5.8.2 ARTIFICIAL INTELLIGENCE 77
5.8.3 INTERNET OF THINGS 77
5.8.4 BLOCKCHAIN 77
5.8.5 AUGMENTED REALITY 78
5.9 REGULATORY ANALYSIS 78
5.9.1 NORTH AMERICA 78
5.9.2 EUROPE 79
5.9.3 ASIA PACIFIC 79
5.9.4 MIDDLE EAST AND AFRICA 80
5.9.5 LATIN AMERICA 80
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5.10 ECOSYSTEM 80
TABLE 3 ECOSYSTEM: HEALTHCARE BPO MARKET 81
5.11 VALUE CHAIN ANALYSIS 82
FIGURE 24 VALUE CHAIN: HEALTHCARE BPO MARKET 82
5.12 CASE STUDY ANALYSIS 83
5.12.1 CASE STUDY 1 83
5.12.2 CASE STUDY 2 84
5.12.3 CASE STUDY 3 85
6 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 86
6.1 INTRODUCTION 87
TABLE 4 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION) 87
TABLE 5 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION) 87
TABLE 6 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 88
TABLE 7 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 88
TABLE 8 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 88
TABLE 9 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 89
6.2 REVENUE CYCLE MANAGEMENT 89
6.2.1 REVENUE CYCLE MANAGEMENT SEGMENT HELD THE LARGEST SHARE OF THE HEALTHCARE BPO PROVIDER SERVICES MARKET 89
TABLE 10 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 90
TABLE 11 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 90
TABLE 12 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 91
TABLE 13 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 91
6.3 PATIENT ENROLMENT 92
6.3.1 OUTSOURCING PATIENT ENROLMENT SERVICES HELP PREVENT CLAIM DENIALS AND PAYMENT DELAYS 92
TABLE 14 PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 92
TABLE 15 PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 92
TABLE 16 PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 93
TABLE 17 PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 93
6.4 PATIENT CARE 93
TABLE 18 PATIENT CARE SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION) 94
TABLE 19 PATIENT CARE SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION) 94
TABLE 20 PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 94
TABLE 21 PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 94
TABLE 22 PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION) 95
TABLE 23 PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION) 95
6.4.1 MEDICAL TRANSCRIPTION 96
6.4.1.1 Medical transcription outsourcing offers a quicker, efficient, and streamlined medical transcription process 96
TABLE 24 MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 96
TABLE 25 MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 97
TABLE 26 MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 97
TABLE 27 MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 98
6.4.2 DEVICE MONITORING 98
6.4.2.1 Device monitoring centers facilitate health systems to cater to unique patient needs 98
TABLE 28 DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 98
TABLE 29 DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 99
TABLE 30 DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 99
TABLE 31 DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 100
6.4.3 MEDICAL IMAGING 100
6.4.3.1 Medical imaging outsourcing services provide a multidisciplinary approach to obtain accurate imaging results 100
TABLE 32 MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 101
TABLE 33 MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 101
TABLE 34 MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 101
TABLE 35 MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 102
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7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 103
7.1 INTRODUCTION 104
TABLE 36 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018–2020 (USD MILLION) 104
TABLE 37 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021–2026 (USD MILLION) 104
TABLE 38 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 105
TABLE 39 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 105
TABLE 40 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 105
TABLE 41 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 106
7.2 CLAIMS MANAGEMENT SERVICES 106
TABLE 42 CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION) 107
TABLE 43 CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE,
2021–2026 (USD MILLION) 107
TABLE 44 CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 107
TABLE 45 CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 108
TABLE 46 CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 108
TABLE 47 CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 109
7.2.1 CLAIMS ADJUDICATION SERVICES 109
7.2.1.1 The claims adjudication services segment accounted for the largest share of the claims management outsourcing services market in 2020 109
TABLE 48 CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 109
TABLE 49 CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 110
TABLE 50 CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 110
TABLE 51 CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 111
7.2.2 CLAIMS SETTLEMENT SERVICES 111
7.2.2.1 Streamlined settlement processes offered by outsourcing companies to drive the segment growth 111
TABLE 52 CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 111
TABLE 53 CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 112
TABLE 54 CLAIMS SETTLEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 112
TABLE 55 CLAIMS SETTLEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 113
7.2.3 INFORMATION MANAGEMENT SERVICES 113
7.2.3.1 Information management services enable the handling of a large amount of data generated during the claims management process 113
TABLE 56 INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 113
TABLE 57 INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 114
TABLE 58 INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 114
TABLE 59 INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 115
7.2.4 CLAIMS REPRICING 115
7.2.4.1 Outsourcing claims repricing services to healthcare BPOs reduces the administrative burden on payer firms 115
TABLE 60 CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 115
TABLE 61 CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 116
TABLE 62 CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 116
TABLE 63 CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 117
7.2.5 CLAIMS INVESTIGATION SERVICES 117
7.2.5.1 Outsourcing claims investigation services help improve fraud detection & recovery 117
TABLE 64 CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 117
TABLE 65 CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 118
TABLE 66 CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 118
TABLE 67 CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 119
7.2.6 CLAIMS INDEXING SERVICES 119
7.2.6.1 Outsourcing is preferred for the indexing of medical records as it is time-consuming and requires expertise 119
TABLE 68 CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 120
TABLE 69 CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 120
TABLE 70 CLAIMS INDEXING SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION) 120
TABLE 71 CLAIMS INDEXING SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION) 121
7.2.7 FRAUD DETECTION & MANAGEMENT 121
7.2.7.1 Third-party vendors use advanced analytics, technologies, and tools to identify fraudulent activities accurately 121
TABLE 72 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 122
TABLE 73 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 122
TABLE 74 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 122
TABLE 75 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 123
7.3 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS 123
7.3.1 REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY OFFERED BY OUTSOURCING COMPANIES TO SUPPORT SEGMENT GROWTH 123
TABLE 76 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 124
TABLE 77 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 124
TABLE 78 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 124
TABLE 79 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 125
7.4 MEMBER MANAGEMENT SERVICES 125
7.4.1 THIRD-PARTY VENDORS HELP MANAGE MEMBER-RELATED ELIGIBILITY DATA MORE STRATEGICALLY ACROSS THE ENTERPRISE 125
TABLE 80 MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 126
TABLE 81 MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 126
TABLE 82 MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 127
TABLE 83 MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 127
7.5 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION SERVICES (PDBA) 128
7.5.1 INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO SUPPORT THE SEGMENT GROWTH 128
TABLE 84 PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 128
TABLE 85 PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 128
TABLE 86 PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION) 129
TABLE 87 PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION) 129
7.6 PROVIDER MANAGEMENT SERVICES 130
7.6.1 INCREASING COMPLEXITIES AND VARIATIONS IN PROVIDER NETWORKS AND HEALTH PLANS HAS INCREASED THE DEPENDENCY ON THIRD-PARTY VENDORS 130
TABLE 88 PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 131
TABLE 89 PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 131
TABLE 90 PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 131
TABLE 91 PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 132
7.7 CARE MANAGEMENT SERVICES 132
7.7.1 CARE MANAGEMENT SERVICES PLAY A MAJOR ROLE IN CLINICAL COVERAGE DECISIONS AND REVIEW SYSTEMS 132
TABLE 92 CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 132
TABLE 93 CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 133
TABLE 94 CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 133
TABLE 95 CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 134
7.8 BILLING AND ACCOUNTS MANAGEMENT SERVICES 134
7.8.1 OUTSOURCING OF THESE SERVICES HELP CHECK FRAUDS, REDUCE PROCESS TIME, AND MINIMIZE THE BURDEN ON PAYER STAFF 134
TABLE 96 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 135
TABLE 97 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET,
BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 135
TABLE 98 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 135
TABLE 99 BILLING AND ACCOUNTS MANAGEMENT SERVICE MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 136
7.9 HR SERVICES 136
7.9.1 OUTSOURCING HR SERVICES ENSURES REDUCED COSTS AND ATTRITION RATES WHILE ENSURING STEADY BUSINESS GROWTH 136
TABLE 100 HR SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION) 137
TABLE 101 HR SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION) 137
TABLE 102 HR SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION) 137
TABLE 103 HR SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION) 138
8 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 139
8.1 INTRODUCTION 140
TABLE 104 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD BILLION) 140
TABLE 105 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD BILLION) 140
TABLE 106 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION) 141
TABLE 107 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION) 141
TABLE 108 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION) 141
TABLE 109 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION) 142
8.2 MANUFACTURING 142
8.2.1 BENEFITS OF OUTSOURCING SUCH AS LONG-TERM COST SAVINGS AND AVAILABILITY OF EXPERT PERSONNEL TO PROPEL MARKET GROWTH 142
TABLE 110 MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION) 143
TABLE 111 MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION) 143
TABLE 112 MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION) 143
TABLE 113 MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION) 144
8.3 RESEARCH & DEVELOPMENT (R&D) 144
8.3.1 INCREASING DEMAND FOR SPECIALIZED RESEARCH AND DEVELOPMENT SERVICE PROVIDERS TO DRIVE MARKET GROWTH 144
TABLE 114 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION) 145
TABLE 115 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION) 145
TABLE 116 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION) 145
TABLE 117 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION) 146
8.4 NON-CLINICAL SERVICES 146
TABLE 118 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE,
2018–2020 (USD BILLION) 146
TABLE 119 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE,
2021–2026 (USD BILLION) 147
TABLE 120 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION) 147
TABLE 121 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION) 147
TABLE 122 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION) 148
TABLE 123 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION) 148
8.4.1 SALES & MARKETING SERVICES 149
TABLE 124 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE,
2018–2020 (USD MILLION) 149
TABLE 125 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE,
2021–2026 (USD MILLION) 150
TABLE 126 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 150
TABLE 127 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 150
TABLE 128 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 151
TABLE 129 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 151
8.4.1.1 Analytics 152
8.4.1.1.1 Use of analytics to improve customer-facing functions and minimize risks have increased the outsourcing of analytical services 152
TABLE 130 ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 152
TABLE 131 ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 152
TABLE 132 ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 153
TABLE 133 ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 153
8.4.1.2 Marketing 154
8.4.1.2.1 Outsourcing marketing services to third parties helps organizations to focus on their core functionalities 154
TABLE 134 MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 154
TABLE 135 MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 154
TABLE 136 MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 155
TABLE 137 MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 155
8.4.1.3 Research 156
8.4.1.3.1 Increasing focus on outsourcing research activities for strategic decision-making to drive market growth 156
TABLE 138 RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 156
TABLE 139 RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 156
TABLE 140 RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 157
TABLE 141 RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 157
8.4.1.4 Forecasting 158
8.4.1.4.1 Sales, revenue, and demand are the most commonly outsourced forecasting services by the life science industry 158
TABLE 142 FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 158
TABLE 143 FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 158
TABLE 144 FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 159
TABLE 145 FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 159
8.4.1.5 Performance reporting 160
8.4.1.5.1 Commonly outsourced performance reporting services include brand performance tracking, sales force performance tracking, and sales tracking 160
TABLE 146 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 160
TABLE 147 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 160
TABLE 148 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 161
TABLE 149 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 161
8.4.2 SUPPLY CHAIN MANAGEMENT & LOGISTICS 162
8.4.2.1 Outsourcing helps manage complex supply chain operations with more efficiency and flexibility as compared to in-house units 162
TABLE 150 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 162
TABLE 151 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 162
TABLE 152 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 163
TABLE 153 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 163
8.4.3 OTHER NON-CLINICAL SERVICES 164
TABLE 154 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION) 164
TABLE 155 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION) 164
TABLE 156 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION) 165
TABLE 157 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION) 165
9 HEALTCHARE BPO MARKET, BY REGION 166
9.1 SOURCE GEOGRAPHY 167
TABLE 158 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD BILLION) 167
TABLE 159 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD BILLION) 167
9.1.1 NORTH AMERICA 168
9.1.1.1 The US is the largest source geography for healthcare BPO services in North America 168
FIGURE 25 NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT 169
TABLE 160 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018–2020 (USD MILLION) 170
TABLE 161 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021–2026 (USD MILLION) 170
TABLE 162 NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION) 170
TABLE 163 NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION) 171
TABLE 164 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION) 171
TABLE 165 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION) 172
TABLE 166 NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET,
BY TYPE, 2018–2020 (USD MILLION) 172
TABLE 167 NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION) 173
TABLE 168 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018–2020 (USD MILLION) 173
TABLE 169 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021–2026 (USD MILLION) 173
TABLE 170 NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION) 174
TABLE 171 NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION) 174
TABLE 172 NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION) 174
TABLE 173 NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION) 175
9.1.2 EUROPE 175
9.1.2.1 Need to mi



List of Tables

9.2.3 BULGARIA & OTHER EU COUNTRIES 198
9.2.3.1 Bulgaria is one of the leading outsourcing destinations in Southeastern Europe 198
TABLE 232 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET BY PROVIDER SERVICE, 2018–2020 (USD MILLION) 199
TABLE 233 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET BY PROVIDER SERVICE, 2021–2026 (USD MILLION) 199
TABLE 234 BULGARIA & OTHER EU COUNTRIES: PATIENT CARE SERVICES MARKET BY TYPE, 2018–2020 (USD MILLION) 199
TABLE 235 BULGARIA & OTHER EU COUNTRIES: PATIENT CARE SERVICES MARKET BY TYPE, 2021–2026 (USD MILLION) 200
TABLE 236 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018–2020 (USD MILLION) 200
TABLE 237 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021–2026 (USD MILLION) 201
TABLE 238 BULGARIA & OTHER EU COUNTRIES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION) 201
TABLE 239 BULGARIA & OTHER EU COUNTRIES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION) 202
TABLE 240 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICE, 2018–2020 (USD MILLION) 202
TABLE 241 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICE, 2021–2026 (USD MILLION) 202
TABLE 242 BULGARIA & OTHER EU COUNTRIES: NON-CLINICAL SERVICES MARKET BY TYPE, 2018–2020 (USD MILLION) 203
TABLE 243 BULGARIA & OTHER EU COUNTRIES: NON-CLINICAL SERVICES MARKET BY TYPE, 2021–2026 (USD MILLION) 203
TABLE 244 BULGARIA & OTHER EU COUNTRIES: SALES AND MARKETING SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION) 203
TABLE 245 BULGARIA & OTHER EU COUNTRIES: SALES AND MARKETING SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION) 204
9.2.4 PHILIPPINES 204
9.2.4.1 The Philippines offers a pool of ideal factors for outsourcing businesses 204
TABLE 246 PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2018–2020 (USD MILLION) 205
TABLE 247 PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2021–2026 (USD MILLION) 205
TABLE 248 PHILIPPINES: PATIENT CARE SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 205
TABLE 249 PHILIPPINES: PATIENT CARE SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 205
TABLE 250 PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2018–2020 (USD MILLION) 206
TABLE 251 PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2021–2026 (USD MILLION) 206
TABLE 252 PHILIPPINES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 207
TABLE 253 PHILIPPINES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 207
TABLE 254 PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2018–2020 (USD MILLION) 207
TABLE 255 PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2021–2026 (USD MILLION) 208
TABLE 256 PHILIPPINES: NON-CLINICAL SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 208
TABLE 257 PHILIPPINES: NON-CLINICAL SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 208
TABLE 258 PHILIPPINES: SALES AND MARKETING SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 209
TABLE 259 PHILIPPINES: SALES AND MARKETING SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 209
9.2.5 CHINA 209
9.2.5.1 China is expected to be a promising destination for outsourcing of healthcare services in the coming years 209
TABLE 260 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2018–2020 (USD MILLION) 210
TABLE 261 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2021–2026 (USD MILLION) 210
TABLE 262 CHINA: PATIENT CARE SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 210
TABLE 263 CHINA: PATIENT CARE SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 211
TABLE 264 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2018–2020 (USD MILLION) 211
TABLE 265 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2021–2026 (USD MILLION) 211
TABLE 266 CHINA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 212
TABLE 267 CHINA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 212
TABLE 268 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2018–2020 (USD MILLION) 212
TABLE 269 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2021–2026 (USD MILLION) 213
TABLE 270 CHINA: NON-CLINICAL SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 213
TABLE 271 CHINA: NON-CLINICAL SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 213
TABLE 272 CHINA: SALES AND MARKETING SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 213
TABLE 273 CHINA: SALES AND MARKETING SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 214
9.2.6 BRAZIL 214
9.2.6.1 Brazil has emerged as a global manufacturing hub for life science industries 214
TABLE 274 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2018–2020 (USD MILLION) 215
TABLE 275 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2021–2026 (USD MILLION) 215
TABLE 276 BRAZIL: PATIENT CARE SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 215
TABLE 277 BRAZIL: PATIENT CARE SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 215
TABLE 278 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2018–2020 (USD MILLION) 216
TABLE 279 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2021–2026 (USD MILLION) 216
TABLE 280 BRAZIL: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 217
TABLE 281 BRAZIL: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 217
TABLE 282 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2018–2020 (USD MILLION) 217
TABLE 283 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2021–2026 (USD MILLION) 218
TABLE 284 BRAZIL: NON-CLINICAL SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 218
TABLE 285 BRAZIL: NON-CLINICAL SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 218
TABLE 286 BRAZIL: SALES AND MARKETING SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 219
TABLE 287 BRAZIL: SALES AND MARKETING SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 219
9.2.7 KINGDOM OF SAUDI ARABIA 219
9.2.7.1 Organized clinical research services to support market growth 219
TABLE 288 KSA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2018–2020 (USD MILLION) 220
TABLE 289 KSA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 2021–2026 (USD MILLION) 220
TABLE 290 KSA: PATIENT CARE SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 220
TABLE 291 KSA: PATIENT CARE SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 221
TABLE 292 KSA: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2018–2020 (USD MILLION) 221
TABLE 293 KSA: HEALTHCARE BPO MARKET, BY PAYER SERVICE 2021–2026 (USD MILLION) 221
TABLE 294 KSA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 222
TABLE 295 KSA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 222
TABLE 296 KSA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2018–2020 (USD MILLION) 222
TABLE 297 KSA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 2021–2026 (USD MILLION) 223
TABLE 298 KSA: NON-CLINICAL SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 223
TABLE 299 KSA: NON-CLINICAL SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 223
TABLE 300 KSA: SALES AND MARKETING SERVICES MARKET, BY TYPE 2018–2020 (USD MILLION) 223
TABLE 301 KSA: SALES AND MARKETING SERVICES MARKET, BY TYPE 2021–2026 (USD MILLION) 224
9.2.8 ROW 224
9.2.8.1 Increasing investments in modernizing healthcare systems to support the market growth in this region 224
TABLE 302 ROW: HEALTHCARE BPO MARKET, BY PROVIDER-SERVICE 2018–2020 (USD MILLION) 225
TABLE 303 ROW: HEALTHCARE BPO MARKET, BY PROVIDER-SERVICE 2021–2026 (USD MILLION) 225
TABLE 304 ROW: PATIENT CARE SERVICES MARKET-, BY TYPE 2018–2020 (USD MILLION) 225
TABLE 305 ROW: PATIENT CARE SERVICES MARKET-, BY TYPE 2021–2026 (USD MILLION) 225
TABLE 306 ROW: HEALTHCARE BPO MARKET, BY PAYER-SERVICE 2018–2020 (USD MILLION) 226
TABLE 307 ROW: HEALTHCARE BPO MARKET, BY PAYER-SERVICE 2021–2026 (USD MILLION) 226
TABLE 308 ROW: CLAIMS MANAGEMENT SERVICES MARKET-, BY TYPE 2018–2020 (USD MILLION) 227
TABLE 309 ROW: CLAIMS MANAGEMENT SERVICES MARKET-, BY TYPE 2021–2026 (USD MILLION) 227
TABLE 310 ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE -SERVICE 2018–2020 (USD MILLION) 227
TABLE 311 ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE-SERVICE 2021–2026 (USD MILLION) 228
TABLE 312 ROW: NON-CLINICAL SERVICES MARKET-, BY TYPE 2018–2020 (USD MILLION) 228
TABLE 313 ROW: NON-CLINICAL SERVICES MARKET-, BY TYPE 2021–2026 (USD MILLION) 228
TABLE 314 ROW: SALES AND MARKETING SERVICES MARKET- BY TYPE, 2018–2020 (USD MILLION) 229
TABLE 315 ROW: SALES AND MARKETING SERVICES MARKET- BY TYPE, 2021–2026 (USD MILLION) 229
10 COMPETITIVE LANDSCAPE 230
10.1 OVERVIEW 230
FIGURE 27 KEY DEVELOPMENTS OF PROMINENT PLAYERS OPERATING IN THE HEALTHCARE BPO MARKET (2018–2021) 231
10.2 MARKET RANKING 232
FIGURE 28 MARKET RANKING OF COMPANIES OPERATING IN HEALTHCARE BPO MARKET (2020) 232
10.3 MARKET SHARE ANALYSIS 233
TABLE 316 HEALTHCARE BPO MARKET: DEGREE OF COMPETITION 233
FIGURE 29 MARKET SHARE ANALYSIS: HEALTHCARE BPO MARKET 234
10.4 COMPANY EVALUATION QUADRANT 234
10.4.1 STARS 235
10.4.2 EMERGING LEADERS 235
10.4.3 PARTICIPANTS 235
10.4.4 PERVASIVE PLAYERS 235
FIGURE 30 HEALTHCARE BPO MARKET: COMPANY EVALUATION QUADRANT, 2020 (OVERALL MARKET) 236
10.5 COMPANY EVALUATION QUADRANT FOR EMERGING PLAYERS 237
10.5.1 PROGRESSIVE COMPANIES 237
10.5.2 RESPONSIVE COMPANIES 237
10.5.3 STARTING BLOCKS 237
10.5.4 DYNAMIC COMPANIES 237
FIGURE 31 HEALTHCARE BPO MARKET: COMPANY EVALUATION QUADRANT, 2020 (EMERGING PLAYERS) 238
10.6 COMPETITIVE BENCHMARKING 239
10.6.1 COMPANY PRODUCT FOOTPRINT 239
TABLE 317 COMPANY PRODUCT FOOTPRINT 239
10.6.2 COMPANY APPLICATION FOOTPRINT 240
TABLE 318 COMPANY APPLICATION FOOTPRINT 240
10.6.3 COMPANY REGION FOOTPRINT 241
TABLE 319 COMPANY REGION FOOTPRINT 241
10.7 COMPETITIVE SCENARIO 241
10.7.1 PRODUCT/SERVICE LAUNCHES & APPROVALS 241
TABLE 320 HEALTHCARE BPO MARKET: KEY PRODUCT LAUNCHES & APPROVALS 242
10.7.2 DEALS 242
TABLE 321 HEALTHCARE BPO MARKET: KEY DEALS 242
10.7.3 OTHER DEVELOPMENTS 244
TABLE 322 HEALTHCARE BPO MARKET: OTHER KEY DEVELOPMENTS 244
11 COMPANY PROFILES 245
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View)*
11.1 KEY PLAYERS 245
11.1.1 ACCENTURE 245
TABLE 323 ACCENTURE: BUSINESS OVERVIEW 245
FIGURE 32 ACCENTURE: COMPANY SNAPSHOT (2020) 246
11.1.2 COGNIZANT 249
TABLE 324 COGNIZANT: BUSINESS OVERVIEW 249
FIGURE 33 COGNIZANT: COMPANY SNAPSHOT (2020) 249
11.1.3 TATA CONSULTANCY SERVICES 253
TABLE 325 TATA CONSULTANCY SERVICES: BUSINESS OVERVIEW 253
FIGURE 34 TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT (2020) 254
11.1.4 XEROX CORPORATION 256
TABLE 326 XEROX CORPORATION: BUSINESS OVERVIEW 256
FIGURE 35 XEROX CORPORATION: COMPANY SNAPSHOT (2020) 257
11.1.5 WNS (HOLDINGS) LIMITED 260
TABLE 327 WNS (HOLDINGS) LIMITED: BUSINESS OVERVIEW 260
FIGURE 36 WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT (2020) 261
11.1.6 NTT DATA CORPORATION 264
TABLE 328 NTT DATA CORPORATION: BUSINESS OVERVIEW 264
FIGURE 37 NTT DATA CORPORATION: COMPANY SNAPSHOT (2020) 265
11.1.7 IQVIA 268
TABLE 329 IQVIA: BUSINESS OVERVIEW 268
FIGURE 38 IQVIA: COMPANY SNAPSHOT (2020) 269
11.1.8 MPHASIS 272
TABLE 330 MPHASIS: BUSINESS OVERVIEW 272
FIGURE 39 MPHASIS: COMPANY SNAPSHOT (2020) 273
11.1.9 GENPACT 276
TABLE 331 GENPACT: BUSINESS OVERVIEW 276
FIGURE 40 GENPACT: COMPANY SNAPSHOT (2020) 277
11.1.10 WIPRO 279
TABLE 332 WIPRO: BUSINESS OVERVIEW 279
FIGURE 41 WIPRO: COMPANY SNAPSHOT (2020) 280
11.1.11 INFOSYS BPM 282
TABLE 333 INFOSYS BPM: BUSINESS OVERVIEW 282
FIGURE 42 INFOSYS BPM: COMPANY SNAPSHOT (2020) 283
11.1.12 FIRSTSOURCE SOLUTIONS 285
TABLE 334 FIRSTSOURCE SOLUTIONS: BUSINESS OVERVIEW 285
FIGURE 43 FIRSTSOURCE SOLUTIONS: COMPANY SNAPSHOT (2020) 285
11.2 OTHER PLAYERS 288
11.2.1 IBM CORPORATION 288
11.2.2 GEBBS HEALTHCARE SOLUTIONS 289
11.2.3 LONZA 290
11.2.4 OMEGA HEALTHCARE 291
11.2.5 R1 RCM 292
11.2.6 INVENSIS TECHNOLOGIES 293
11.2.7 UNITEDHEALTH GROUP 294
11.2.8 HCL TECHNOLOGIES 295
11.2.9 SYKES ENTERPRISES 296
11.2.10 PAREXEL INTERNATIONAL 297
11.2.11 ACCESS HEALTHCARE 298
11.2.12 SUTHERLAND GLOBAL 299
11.2.13 AKURATE MANAGEMENT SOLUTIONS 300
*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
12 APPENDIX 301
12.1 DISCUSSION GUIDE 301
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 305
12.3 AVAILABLE CUSTOMIZATIONS 307
12.4 RELATED REPORTS 307
12.5 AUTHOR DETAILS 309