Table of Content

1 INTRODUCTION 39
1.1 INTRODUCTION TO COVID-19 39
1.2 COVID-19 HEALTH ASSESSMENT 39
FIGURE 1 COVID-19: GLOBAL PROPAGATION 39
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 40
1.3 COVID-19 ECONOMIC ASSESSMENT 41
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 41
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 42
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 42
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 43
1.4 OBJECTIVES OF THE STUDY 44
1.5 MARKET DEFINITION 44
1.5.1 INCLUSIONS AND EXCLUSIONS 45
1.6 MARKET SCOPE 46
1.6.1 MARKET SEGMENTATION 46
1.6.2 REGIONS COVERED 47
1.6.3 YEARS CONSIDERED FOR THE STUDY 47
1.7 CURRENCY CONSIDERED 48
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 48
1.8 STAKEHOLDERS 48
2 RESEARCH METHODOLOGY 49
2.1 RESEARCH DATA 49
FIGURE 6 QUEUE MANAGEMENT SYSTEM MARKET: RESEARCH DESIGN 49
2.1.1 SECONDARY DATA 50
2.1.2 PRIMARY DATA 50
TABLE 2 PRIMARY INTERVIEWS 50
2.1.2.1 Breakup of primary profiles 51
2.1.2.2 Key industry insights 51
2.2 MARKET BREAKUP AND DATA TRIANGULATION 52
FIGURE 7 DATA TRIANGULATION 52
2.3 MARKET SIZE ESTIMATION 53
FIGURE 8 QUEUE MANAGEMENT SYSTEM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 53
2.3.1 TOP-DOWN APPROACH 53
2.3.2 BOTTOM-UP APPROACH 53
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 54
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 54
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 55
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF THE QUEUE MANAGEMENT SYSTEM THROUGH OVERALL QUEUE MANAGEMENT SYSTEM SPENDING 56
2.4 MARKET FORECAST 57
TABLE 3 FACTOR ANALYSIS 57
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 58
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 58
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 59
FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 59
2.7 ASSUMPTIONS FOR THE STUDY 59
2.8 LIMITATIONS OF THE STUDY 61
2.9 IMPLICATIONS OF COVID-19 ON QUEUE MANAGEMENT SYSTEM MARKET 61
FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 61
3 EXECUTIVE SUMMARY 64
TABLE 4 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %) 66
TABLE 5 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET SIZE AND GROWTH RATE, 2020–2026 (USD MILLION, Y-O-Y %) 66
FIGURE 16 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 66
FIGURE 17 VIRTUAL QUEUING SEGMENT TO HOLD A HIGHER MARKET SHARE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 18 PROFESSIONAL SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 19 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 20 STRUCTURED QUEUE SEGMENT TO HOLD THE LARGEST MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 68
FIGURE 21 REPORTING AND ANALYTICS SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN 2020 68
FIGURE 22 CLOUD SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 68
FIGURE 23 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 69
FIGURE 24 GOVERNMENT AND PUBLIC SECTOR VERTICAL TO HOLD THE HIGHEST MARKET SHARE IN 2020 69
FIGURE 25 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 70
4 PREMIUM INSIGHTS 71
4.1 ATTRACTIVE OPPORTUNITIES IN THE QUEUE MANAGEMENT SYSTEM MARKET 71
FIGURE 26 INCREASING NEED TO MANAGE CUSTOMER TRAFFIC AND CUSTOMER MOVEMENT TO BOOST OVERALL PRODUCTIVITY TO DRIVE THE GROWTH OF THE QUEUE MANAGEMENT SYSTEM MARKET 71
4.2 QUEUE MANAGEMENT SYSTEM MARKET: TOP THREE APPLICATIONS 72
FIGURE 27 WORKFORCE OPTIMIZATION APPLICATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72
4.3 QUEUE MANAGEMENT SYSTEM MARKET: BY COMPONENT AND TOP THREE VERTICALS 72
FIGURE 28 SOLUTIONS SEGMENT AND BFSI VERTICAL TO HOLD THE HIGHEST MARKET SHARES IN 2020 72
4.4 QUEUE MANAGEMENT SYSTEM MARKET: BY REGION 73
FIGURE 29 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2020 73
5 MARKET OVERVIEW 74
5.1 INTRODUCTION 74
5.2 MARKET DYNAMICS 74
FIGURE 30 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: QUEUE MANAGEMENT SYSTEM MARKET 74
5.2.1 DRIVERS 75
5.2.1.1 Increasing need to manage customer traffic and customer movement to boost productivity 75
5.2.1.2 Need to improve and facilitate customer service across major industry verticals 75
5.2.1.3 Rising need to improve staff efficiency and enhance customer engagement during COVID-19 75
5.2.2 RESTRAINTS 76
5.2.2.1 High setup costs for queue management system 76
5.2.3 OPPORTUNITIES 76
5.2.3.1 Advent of advanced technologies such as artificial intelligence and analytics 76
5.2.4 CHALLENGES 76
5.2.4.1 Data safety and security issues 76
5.2.5 CUMULATIVE GROWTH ANALYSIS 77
5.3 VALUE CHAIN ANALYSIS 77
FIGURE 31 VALUE CHAIN ANALYSIS 77
5.4 REGULATORY LANDSCAPE 78
5.4.1 GENERAL DATA PROTECTION REGULATION 78
5.4.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 78
5.4.3 FINANCIAL INDUSTRY REGULATORY AUTHORITY 78
5.4.4 SERVICE ORGANIZATIONAL CONTROL 2 79
5.4.5 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II 79
5.5 PORTER’S FIVE FORCES ANALYSIS 79
TABLE 6 IMPACT OF EACH FORCE ON THE QUEUE MANAGEMENT SYSTEM 79
FIGURE 32 PORTER’S FIVE FORCES ANALYSIS 80
5.5.1 THREAT OF NEW ENTRANTS 80
5.5.2 THREAT OF SUBSTITUTES 81
5.5.3 BARGAINING POWER OF SUPPLIERS 81
5.5.4 BARGAINING POWER OF BUYERS 81
5.5.5 INTENSITY OF COMPETITIVE RIVALRY 81
5.6 QUEUE MANAGEMENT SYSTEM: ECOSYSTEM 82
FIGURE 33 ECOSYSTEM OF QUEUE MANAGEMENT SYSTEM MARKET 82
5.7 PATENT ANALYSIS 83
5.7.1 METHODOLOGY 83
5.7.2 DOCUMENT TYPE 83
TABLE 7 PATENTS FILED 83
5.7.3 INNOVATION AND PATENT APPLICATIONS 83
FIGURE 34 TOTAL NUMBER OF PATENTS GRANTED IN THE LAST TEN YEARS 83
5.7.3.1 Top applicants 84
FIGURE 35 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2010–2020 84
TABLE 8 TOP FIFTEEN PATENT OWNERS (US) IN THE QUEUE MANAGEMENT SYSTEM MARKET, 2010–2020 84
5.8 PRICING MODEL ANALYSIS 85
5.9 CASE STUDY ANALYSIS 86
5.9.1 JOHNSTONE SUPPLY DEPLOYED QLESS SOLUTION FOR VIRTUAL QUEUING SOLUTIONS 86
5.9.2 LYON AIRPORT ESTIMATION OF AVERAGE WAITING TIME 86
5.9.3 WITH QMINDER ISHOP GUATEMALA CUT THEIR WAIT TIMES IN HALF AND INCREASED CUSTOMER SATISFACTION 87
5.9.4 NINOVE USES QMATIC TO DISTRIBUTE COVID-19 VACCINES IN A SAFE WAY 87
5.9.5 UNIVERSITY WEST INCREASES STAFF AND STUDENT SATISFACTION WITH QMATIC 88
5.9.6 ALYN HOSPITAL REDUCED WAITING TIMES OF PATIENTS USING Q-NOMY SOFTWARE 88
5.9.7 QUDINI RETAIL CHOREOGRAPHY SOFTWARE ENABLED SAMSUNG’S STORES TO DELIVER A CONSISTENTLY HIGH LEVEL OF CUSTOMER EXPERIENCE 89
5.9.8 ORIENTAL BANK REDUCED WAIT TIMES BY OVER 50% 90
5.9.9 THE LEADING ENTERTAINMENT LIFESTYLE RETAILER DECREASED THE CHECKOUT QUEUES BY 55% 90
5.9.10 O2 CREATED MORE POWERFUL CUSTOMER EXPERIENCE WITH QUDINI 91
5.10 TECHNOLOGICAL ANALYSIS 91
5.10.1 ARTIFICIAL INTELLIGENCE 91
5.10.2 BLOCKCHAIN 91
5.10.3 BIG DATA AND ANALYTICS 91
5.11 QUEUE MANAGEMENT SYSTEM MARKET: COVID-19 IMPACT 92
FIGURE 36 QUEUE MANAGEMENT SYSTEM MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020 93
6 QUEUE MANAGEMENT SYSTEM MARKET, BY COMPONENT 94
6.1 INTRODUCTION 95
6.1.1 COMPONENTS: COVID-19 IMPACT 95
6.1.2 COMPONENTS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 95
FIGURE 37 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 95
TABLE 9 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 96
TABLE 10 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 96
6.2 SOLUTIONS 96
TABLE 11 SOLUTIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 97
TABLE 12 SOLUTIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 97
6.3 SERVICES 97
FIGURE 38 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 98
TABLE 13 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 98
TABLE 14 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 98
6.3.1 PROFESSIONAL SERVICES 98
FIGURE 39 CONSULTING SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
TABLE 15 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 99
TABLE 16 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 99
TABLE 17 PROFESSIONAL SERVICES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 100
TABLE 18 PROFESSIONAL SERVICES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 100
6.3.1.1 Consulting 100
TABLE 19 CONSULTING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 101
TABLE 20 CONSULTING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 101
6.3.1.2 System integration and implementation 101
TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 102
TABLE 22 SYSTEM INTEGRATION AND IMPLEMENTATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 102
6.3.1.3 Support and maintenance 102
TABLE 23 SUPPORT AND MAINTENANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 103
TABLE 24 SUPPORT AND MAINTENANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 103
6.3.2 MANAGED SERVICES 103
TABLE 25 MANAGED SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 104
TABLE 26 MANAGED SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 104
7 QUEUE MANAGEMENT SYSTEM MARKET, BY SOLUTION TYPE 105
7.1 INTRODUCTION 106
7.1.1 SOLUTION TYPES: COVID-19 IMPACT 106
7.1.2 SOLUTION TYPES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 106
FIGURE 40 VIRTUAL QUEUING SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 106
TABLE 27 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE,
2015–2019 (USD MILLION) 107
TABLE 28 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE,
2020–2026 (USD MILLION) 107
7.2 LINEAR QUEUING 107
TABLE 29 LINEAR QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 108
TABLE 30 LINEAR QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 108
7.3 VIRTUAL QUEUING 108
TABLE 31 VIRTUAL QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 109
TABLE 32 VIRTUAL QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 109
8 QUEUE MANAGEMENT SYSTEM MARKET, BY QUEUE TYPE 110
8.1 INTRODUCTION 111
8.1.1 QUEUE TYPES: COVID-19 IMPACT 111
8.1.2 QUEUE TYPES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 111
FIGURE 41 MOBILE QUEUE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 111
TABLE 33 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE,
2015–2019 (USD MILLION) 112
TABLE 34 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE,
2020–2026 (USD MILLION) 112
8.2 STRUCTURED QUEUE 112
TABLE 35 STRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 112
TABLE 36 STRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 113
8.3 UNSTRUCTURED QUEUE 113
TABLE 37 UNSTRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 113
TABLE 38 UNSTRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 114
8.4 KIOSK-BASED 114
TABLE 39 KIOSK-BASED: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 114
TABLE 40 KIOSK-BASED: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 115
8.5 MOBILE QUEUE 115
TABLE 41 MOBILE QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 115
TABLE 42 MOBILE QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 116
9 QUEUE MANAGEMENT SYSTEM MARKET, BY ORGANIZATION SIZE 117
9.1 INTRODUCTION 118
9.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 118
9.1.2 ORGANIZATION SIZE: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 118
FIGURE 42 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 43 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 119
TABLE 44 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 119
9.2 SMALL AND MEDIUM-SIZED ENTERPRISES 119
TABLE 45 SMALL AND MEDIUM-SIZED ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 119
TABLE 46 SMALL AND MEDIUM-SIZED ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 120
9.3 LARGE ENTERPRISES 120
TABLE 47 LARGE ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 120
TABLE 48 LARGE ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 121
10 QUEUE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODE 122
10.1 INTRODUCTION 123
10.1.1 DEPLOYMENT MODES: COVID-19 IMPACT 123
10.1.2 DEPLOYMENT MODES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 123
FIGURE 43 CLOUD DEPLOYMENT MODE TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 124
TABLE 49 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 124
TABLE 50 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 124
10.2 CLOUD 125
TABLE 51 CLOUD: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 125
TABLE 52 CLOUD: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 125
10.3 ON-PREMISES 126
TABLE 53 ON-PREMISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 126
TABLE 54 ON-PREMISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 126
11 QUEUE MANAGEMENT SYSTEM MARKET, BY APPLICATION 127
11.1 INTRODUCTION 128
11.1.1 APPLICATIONS: COVID-19 IMPACT 128
11.1.2 APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 128
FIGURE 44 REAL-TIME MONITORING APPLICATION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 129
TABLE 55 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 129
TABLE 56 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION,
2020–2026 (USD MILLION) 130
11.2 REPORTING AND ANALYTICS 130
TABLE 57 REPORTING AND ANALYTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 131
TABLE 58 REPORTING AND ANALYTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 131
11.3 APPOINTMENT MANAGEMENT 131
TABLE 59 APPOINTMENT MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 132
TABLE 60 APPOINTMENT MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 132
11.4 CUSTOMER SERVICE 132
TABLE 61 CUSTOMER SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 133
TABLE 62 CUSTOMER SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 133
11.5 QUERY HANDLING 133
TABLE 63 QUERY HANDLING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 134
TABLE 64 QUERY HANDLING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 134
11.6 IN-STORE MANAGEMENT 134
TABLE 65 IN-STORE MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 135
TABLE 66 IN-STORE MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 135
11.7 WORKFORCE OPTIMIZATION 135
TABLE 67 WORKFORCE OPTIMIZATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 136
TABLE 68 WORKFORCE OPTIMIZATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 136
11.8 REAL-TIME MONITORING 136
TABLE 69 REAL-TIME MONITORING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 137
TABLE 70 REAL-TIME MONITORING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 137
11.9 OTHER APPLICATIONS 137
TABLE 71 OTHER APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 138
TABLE 72 OTHER APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 138
12 QUEUE MANAGEMENT SYSTEM MARKET, BY VERTICAL 139
12.1 INTRODUCTION 140
12.1.1 VERTICALS: COVID-19 IMPACT 140
12.1.2 VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 140
FIGURE 45 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 141
TABLE 73 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 141
TABLE 74 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 142
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 142
TABLE 75 BANKING, FINANCIAL SERVICES, AND INSURANCE : QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 142
TABLE 76 BANKING, FINANCIAL SERVICES, AND INSURANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 143
12.3 RETAIL AND CONSUMER GOODS 143
TABLE 77 RETAIL AND CONSUMER GOODS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 143
TABLE 78 RETAIL AND CONSUMER GOODS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 144
12.4 IT AND TELECOM 144
TABLE 79 IT AND TELECOM: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 144
TABLE 80 IT AND TELECOM: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 145
12.5 GOVERNMENT AND PUBLIC SECTOR 145
TABLE 81 GOVERNMENT AND PUBLIC SECTOR: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 145
TABLE 82 GOVERNMENT AND PUBLIC SECTOR: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 146
12.6 HEALTHCARE AND LIFE SCIENCES 146
TABLE 83 HEALTHCARE AND LIFE SCIENCES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 146
TABLE 84 HEALTHCARE AND LIFE SCIENCES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 147
12.7 EDUCATION 147
TABLE 85 EDUCATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 147
TABLE 86 EDUCATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 148
12.8 TRANSPORTATION AND LOGISTICS 148
TABLE 87 TRANSPORTATION AND LOGISTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 148
TABLE 88 TRANSPORTATION AND LOGISTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 149
12.9 OTHER VERTICALS 149
TABLE 89 OTHER VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 149
TABLE 90 OTHER VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 150