Table of Content

1 INTRODUCTION 37
1.1 INTRODUCTION TO COVID-19 37
1.2 COVID-19 HEALTH ASSESSMENT 37
FIGURE 1 COVID-19: GLOBAL PROPAGATION 37
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 38
1.3 COVID-19 ECONOMIC ASSESSMENT 39
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 39
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 40
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 40
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 41
1.4 OBJECTIVES OF THE STUDY 42
1.5 MARKET DEFINITION 42
1.5.1 INCLUSIONS AND EXCLUSIONS 43
1.6 MARKET SCOPE 44
1.6.1 MARKET SEGMENTATION 44
1.6.2 REGIONS COVERED 45
1.6.3 YEARS CONSIDERED FOR THE STUDY 45
1.7 CURRENCY CONSIDERED 46
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 46
1.8 STAKEHOLDERS 46
2 RESEARCH METHODOLOGY 47
2.1 RESEARCH DATA 47
FIGURE 6 BUSINESS PROCESS AUTOMATION MARKET: RESEARCH DESIGN 47
2.1.1 SECONDARY DATA 48
2.1.2 PRIMARY DATA 48
TABLE 2 PRIMARY RESPONDENTS: BUSINESS PROCESS AUTOMATION MARKET 48
2.1.2.1 Key industry insights 49
2.1.2.2 Breakup of primary profiles 49
2.2 MARKET BREAKUP AND DATA TRIANGULATION 50
2.3 MARKET SIZE ESTIMATION 50
FIGURE 7 BUSINESS PROCESS AUTOMATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 51
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING BUSINESS PROCESS AUTOMATION SOLUTIONS AND SERVICES (1/2) 52
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING BUSINESS PROCESS AUTOMATION PLATFORMS AND SERVICES (2/2) 52
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 2 (BOTTOM-UP): REVENUE OF BUSINESS PROCESS AUTOMATION VENDORS OFFERING PLATFORMS AND SERVICES 53
FIGURE 11 MARKET SIZE RESEARCH APPROACH 2: DEMAND-SIDE MARKET ESTIMATIONS THROUGH VERTICALS 54
2.4 MARKET REVENUE ESTIMATION 54
FIGURE 12 ILLUSTRATION OF BUSINESS PROCESS AUTOMATION COMPANY REVENUE ESTIMATION 55
2.5 GROWTH FORECAST ASSUMPTIONS 55
2.6 MARKET FORECAST 56
TABLE 3 FACTOR ANALYSIS 56
2.7 COMPANY EVALUATION QUADRANT METHODOLOGY 57
FIGURE 13 COMPANY EVALUATION QUADRANT: CRITERIA WEIGHTAGE 57
2.8 RESEARCH ASSUMPTIONS 58
TABLE 4 ASSUMPTIONS FOR THE STUDY 58
2.9 LIMITATIONS OF THE STUDY 59
3 EXECUTIVE SUMMARY 60
FIGURE 14 SALES AND MARKETING AUTOMATION, LARGE ENTERPRISES, AND SUPPORT AND MAINTENANCE SEGMENTS TO HOLD HIGH SHARES IN BUSINESS PROCESS AUTOMATION MARKET IN 2020 61
FIGURE 15 NORTH AMERICA TO ACCOUNT FOR HIGHEST MARKET SHARE IN 2020 62
4 PREMIUM INSIGHTS 63
4.1 ATTRACTIVE OPPORTUNITIES IN BUSINESS PROCESS AUTOMATION MARKET 63
FIGURE 16 GROWING DEMAND FOR STREAMLINING BUSINESS PROCESSES ACROSS VARIED BUSINESS FUNCTIONS TO DRIVE MARKET GROWTH DURING FORECAST PERIOD 63
4.2 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020 VS. 2026 63
FIGURE 17 PLATFORMS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 63
4.3 BUSINESS PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE, 2020 VS. 2026 64
FIGURE 18 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 64
4.4 BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2020 VS. 2026 64
FIGURE 19 MANUFACTURING VERTICAL TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 64
5 MARKET OVERVIEW AND INDUSTRY TRENDS 65
5.1 INTRODUCTION 65
FIGURE 20 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BUSINESS PROCESS AUTOMATION MARKET 65
5.1.1 DRIVERS 66
5.1.1.1 Increased need for optimized resource utilization through automated business processes 66
5.1.1.2 Automated IT systems help serve customers’ dynamic requirements 66
5.1.1.3 Growing demand for streamlining communication across varied business functions in organizations 66
5.1.2 RESTRAINTS 67
5.1.2.1 Persistent growth in cyber-attacks and security issues 67
5.1.3 OPPORTUNITIES 67
5.1.3.1 Integration of AI and ML technologies 67
5.1.3.2 Rise in the demand for robust solutions to maximize visibility and control over processes 67
5.1.4 CHALLENGES 68
5.1.4.1 Growing cultural barrier to adopt advanced solutions over traditional systems 68
5.1.4.2 Selecting the right time and right process to implement automation 68
5.2 COVID-19-DRIVEN MARKET DYNAMICS 68
5.2.1 DRIVERS AND OPPORTUNITIES 68
5.2.2 RESTRAINTS AND CHALLENGES 69
5.3 CASE STUDY ANALYSIS 69
5.3.1 CASE STUDY 1: MANAGING MULTI-CLOUD INFRASTRUCTURE 69
5.3.2 CASE STUDY 2: AUTOMATING FINANCE PROCESSES 70
5.3.3 CASE STUDY 3: IMPROVING BANKING OPERATIONS THROUGH AUTOMATION 70
5.4 VALUE CHAIN ANALYSIS 71
FIGURE 21 VALUE CHAIN ANALYSIS: BUSINESS PROCESS AUTOMATION MARKET 71
5.5 ECOSYSTEM 72
FIGURE 22 ECOSYSTEM: BUSINESS PROCESS AUTOMATION MARKET 72
5.6 TECHNOLOGY ANALYSIS 73
5.6.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 73
5.6.2 ANALYTICS 73
5.6.3 INTERNET OF THINGS 73
5.7 PRICING ANALYSIS 74
5.8 PATENT ANALYSIS 75
5.9 PORTER’S FIVE FORCES ANALYSIS 75
TABLE 5 BUSINESS PROCESS AUTOMATION MARKET: PORTER’S FIVE FORCES 75
5.9.1 THREAT OF NEW ENTRANTS 76
5.9.2 THREAT FROM SUBSTITUTES 76
5.9.3 BARGAINING POWER OF BUYERS 76
5.9.4 BARGAINING POWER OF SUPPLIERS 76
FIGURE 23 PORTER’S FIVE FORCES: BUSINESS PROCESS AUTOMATION MARKET 76
6 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT 77
6.1 INTRODUCTION 78
6.1.1 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 78
6.1.2 COMPONENTS: COVID-19 IMPACT 78
FIGURE 24 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 78
TABLE 6 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 79
TABLE 7 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 79
TABLE 8 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 79
TABLE 9 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 80
6.2 PLATFORMS 80
FIGURE 25 CUSTOMER SERVICE SUPPORT AUTOMATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 80
TABLE 10 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 81
TABLE 11 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 81
TABLE 12 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 81
TABLE 13 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 82
6.2.1 HUMAN RESOURCE AUTOMATION 82
TABLE 14 HUMAN RESOURCE AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 82
TABLE 15 HUMAN RESOURCE AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 82
6.2.2 SUPPLY CHAIN AUTOMATION 83
TABLE 16 SUPPLY CHAIN AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 83
TABLE 17 SUPPLY CHAIN AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 83
6.2.3 SALES AND MARKETING AUTOMATION 84
TABLE 18 SALES AND MARKETING AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 84
TABLE 19 SALES AND MARKETING AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 84
6.2.4 ACCOUNTING AND FINANCE AUTOMATION 85
TABLE 20 ACCOUNTING AND FINANCE AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 85
TABLE 21 ACCOUNTING AND FINANCE AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 85
6.2.5 CUSTOMER SERVICE SUPPORT AUTOMATION 86
TABLE 22 CUSTOMER SERVICE SUPPORT AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 86
TABLE 23 CUSTOMER SERVICE SUPPORT AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 86
6.2.6 OTHERS 87
TABLE 24 OTHERS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 87
TABLE 25 OTHERS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 87
6.3 SERVICES 88
FIGURE 26 SUPPORT AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 88
TABLE 26 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 88
TABLE 27 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 88
TABLE 28 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 89
TABLE 29 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 89
6.3.1 CONSULTING 89
TABLE 30 CONSULTING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 89
TABLE 31 CONSULTING MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 90
6.3.2 INTEGRATION AND IMPLEMENTATION 90
TABLE 32 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 90
TABLE 33 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 90
6.3.3 MAINTENANCE AND SUPPORT 91
TABLE 34 MAINTENANCE AND SUPPORT MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 91
TABLE 35 MAINTENANCE AND SUPPORT MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 91
7 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE 92
7.1 INTRODUCTION 93
7.1.1 DEPLOYMENT TYPES: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 93
7.1.2 DEPLOYMENT TYPES: COVID-19 IMPACT 93
FIGURE 27 CLOUD SEGMENT TO GROW AT HIGHER GROWTH RATE DURING FORECAST PERIOD 94
TABLE 36 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 94
TABLE 37 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 94
7.2 ON-PREMISES 95
TABLE 38 ON-PREMISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 95
TABLE 39 ON-PREMISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 95
TABLE 40 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 96
TABLE 41 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 96
TABLE 42 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 96
TABLE 43 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 96
TABLE 44 ASIA PACIFIC: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 97
TABLE 45 ASIA PACIFIC: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 97
TABLE 46 MIDDLE EAST AND AFRICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 97
TABLE 47 MIDDLE EAST AND AFRICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 98
TABLE 48 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD THOUSAND) 98
TABLE 49 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD THOUSAND) 98
7.3 CLOUD 99
TABLE 50 CLOUD: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 99
TABLE 51 CLOUD: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 99
TABLE 52 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 99
TABLE 53 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 100
TABLE 54 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 100
TABLE 55 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 100
TABLE 56 ASIA PACIFIC: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 100
TABLE 57 ASIA PACIFIC: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 101
TABLE 58 MIDDLE EAST AND AFRICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 101
TABLE 59 MIDDLE EAST AND AFRICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 101
TABLE 60 LATIN AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 102
TABLE 61 LATIN AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 102
8 BUSINESS PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE 103
8.1 INTRODUCTION 104
8.1.1 ORGANIZATION SIZE: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 104
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 104
FIGURE 28 LARGE ENTERPRISES TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 104
TABLE 62 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 105
TABLE 63 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 105
8.2 LARGE ENTERPRISES 105
TABLE 64 LARGE ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 105
TABLE 65 LARGE ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 106
TABLE 66 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 106
TABLE 67 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 106
TABLE 68 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 107
TABLE 69 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 107
TABLE 70 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 107
TABLE 71 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 108
TABLE 72 MIDDLE EAST AND AFRICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 108
TABLE 73 MIDDLE EAST AND AFRICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 108
TABLE 74 LATIN AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 109
TABLE 75 LATIN AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 109
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 109
TABLE 76 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 109
TABLE 77 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 110
TABLE 78 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 110
TABLE 79 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 110
TABLE 80 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 111
TABLE 81 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 111
TABLE 82 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 111
TABLE 83 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 112
TABLE 84 MIDDLE EAST AND AFRICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 112
TABLE 85 MIDDLE EAST AND AFRICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 112
TABLE 86 LATIN AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 113
TABLE 87 LATIN AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 113
9 BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL 114
9.1 INTRODUCTION 115
9.1.1 INDUSTRY VERTICALS: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 115
9.1.2 INDUSTRY VERTICALS: COVID-19 IMPACT 115
FIGURE 29 RETAIL AND CONSUMER GOODS INDUSTRY VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 116
TABLE 88 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 116
TABLE 89 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 117
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 117
TABLE 90 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 117
TABLE 91 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 118
9.3 MANUFACTURING 118
TABLE 92 MANUFACTURING: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 118
TABLE 93 MANUFACTURING: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 119
9.4 INFORMATION TECHNOLOGY 119
TABLE 94 INFORMATION TECHNOLOGY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 119
TABLE 95 INFORMATION TECHNOLOGY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 120
9.5 TELECOMMUNICATIONS 120
TABLE 96 TELECOMMUNICATIONS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 120
TABLE 97 TELECOMMUNICATIONS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 121
9.6 RETAIL AND CONSUMER GOODS 121
TABLE 98 RETAIL AND CONSUMER GOODS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 121
TABLE 99 RETAIL AND CONSUMER GOODS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 122
9.7 HEALTHCARE 122
TABLE 100 HEALTHCARE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 122
TABLE 101 HEALTHCARE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 123
9.8 OTHERS 123
TABLE 102 OTHERS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 123
TABLE 103 OTHERS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 124
10 BUSINESS PROCESS AUTOMATION MARKET, BY REGION 125
10.1 INTRODUCTION 126
FIGURE 30 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 126
TABLE 104 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 126
TABLE 105 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 127
10.2 NORTH AMERICA 127
10.2.1 NORTH AMERICA: COVID-19 IMPACT 127
10.2.2 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 127
10.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 128
FIGURE 31 NORTH AMERICA: MARKET SNAPSHOT 128
TABLE 106 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 129
TABLE 107 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 129
TABLE 108 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 129
TABLE 109 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 129
TABLE 110 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 130
TABLE 111 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 130
TABLE 112 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 130
TABLE 113 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 131
TABLE 114 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 131
TABLE 115 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 131
TABLE 116 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 131
TABLE 117 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 132
TABLE 118 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 132
TABLE 119 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 132
10.2.4 UNITED STATES 133
TABLE 120 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 133
TABLE 121 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 133
TABLE 122 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 133
TABLE 123 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 134
TABLE 124 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 134
TABLE 125 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 134
10.2.5 CANADA 134
TABLE 126 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 135
TABLE 127 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 135
TABLE 128 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 135
TABLE 129 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 135
TABLE 130 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 136
TABLE 131 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 136
10.3 EUROPE 136
10.3.1 EUROPE: COVID-19 IMPACT 136
10.3.2 EUROPE: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 137
10.3.3 EUROPE: REGULATORY LANDSCAPE 137
TABLE 132 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 137
TABLE 133 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 137
TABLE 134 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 138
TABLE 135 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 138
TABLE 136 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 138
TABLE 137 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 139
TABLE 138 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 139
TABLE 139 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 139
TABLE 140 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 139
TABLE 141 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 140
TABLE 142 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 140
TABLE 143 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 140
TABLE 144 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 141
TABLE 145 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 141
10.3.4 UNITED KINGDOM 141
TABLE 146 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 141
TABLE 147 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 142
TABLE 148 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 142
TABLE 149 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 142
TABLE 150 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 142
TABLE 151 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 143
10.3.5 GERMANY 143
TABLE 152 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 143
TABLE 153 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 143
TABLE 154 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 144
TABLE 155 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 144
TABLE 156 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 144
TABLE 157 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 144
10.3.6 FRANCE 145
TABLE 158 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 145
TABLE 159 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 145
TABLE 160 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 145
TABLE 161 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 145
TABLE 162 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 146
TABLE 163 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 146
10.3.7 REST OF EUROPE 146
TABLE 164 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 146
TABLE 165 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 147
TABLE 166 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 147
TABLE 167 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 147
TABLE 168 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 147
TABLE 169 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 148
10.4 ASIA PACIFIC 148
10.4.1 ASIA PACIFIC: COVID-19 IMPACT 148
10.4.2 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 148
10.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 148
FIGURE 32 ASIA PACIFIC: MARKET SNAPSHOT 149
TABLE 170 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 149
TABLE 171 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 150
TABLE 172 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 150
TABLE 173 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 150
TABLE 174 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 151
TABLE 175 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 151
TABLE 176 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 151
TABLE 177 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 152
TABLE 178 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 152
TABLE 179 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 152
TABLE 180 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 152
TABLE 181 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 153
TABLE 182 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 153
TABLE 183 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 153
10.4.4 CHINA 154
TABLE 184 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 154
TABLE 185 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 154
TABLE 186 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 154
TABLE 187 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 155
TABLE 188 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 155
TABLE 189 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 155
10.4.5 JAPAN 155
TABLE 190 JAPAN: BUSINESS PROCESS AUTOMATION MAR