Table of Content

1 . PREFACE
1.1. Report Description
1.1.1. Objective
1.1.2. Target Audience
1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
1.3.1. Market Research Process
1.3.2. Market Research Methodology


2 . EXECUTIVE SUMMARY
2.1. Highlights of Market
2.2. Global Market Snapshot


3 . CONTACT CENTER INTELLIGENCE – INDUSTRY ANALYSIS
3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter’s Five Force Analysis
3.7. Market Attractiveness Analysis
3.7.1 By Solution
3.7.2 By Service
3.7.3 By Technology
3.7.4 By End-User
3.7.5 By Region


4 . VALUE CHAIN ANALYSIS
4.1. Value Chain Analysis
4.2. Raw Material Analysis
4.2.1. List of Raw Materials
4.2.2. Raw Material Manufactures List
4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
4.4.1. Direct Marketing
4.4.2. Indirect Marketing
4.4.3. Marketing Channel Development Trend


5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
5.1. Impact Analysis of Covid-19 Outbreak
5.1.1. Direct Impact on Production
5.1.2. Supply Chain and Market Disruption
5.1.3. Financial Impact on Firms and Financial Markets
5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
5.3. Market: Pre V/S Post COVID-19
5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
5.5. COVID-19: Micro and Macro Factor Analysis


6 . GLOBAL CONTACT CENTER INTELLIGENCE MARKET ANALYSIS BY SOLUTION
6.1 Overview by Solution
6.2 Historical and Forecast Data
6.3 Analysis by Solution
6.4 Chatbot Market by Regions
6.5 Intelligent Virtual Assistant (IVA) Market by Regions
6.6 Intelligent Interactive Voice Response (IVR) System Market by Regions


7 . GLOBAL CONTACT CENTER INTELLIGENCE MARKET ANALYSIS BY SERVICE
7.1 Overview by Service
7.2 Historical and Forecast Data
7.3 Analysis by Service
7.4 Integration & Deployment Market by Regions
7.5 Support & Maintenance Market by Regions
7.6 Training & Consulting Market by Regions
7.7 Managed Services Market by Regions


8 . GLOBAL CONTACT CENTER INTELLIGENCE MARKET ANALYSIS BY TECHNOLOGY
8.1 Overview by Technology
8.2 Historical and Forecast Data
8.3 Analysis by Technology
8.4 Natural Language Processing Market by Regions
8.5 Machine Learning Market by Regions
8.6 Automatic Speech Recognition Market by Regions
8.7 Computer Vision Market by Regions
8.8 Video Recognition Market by Regions


9 . GLOBAL CONTACT CENTER INTELLIGENCE MARKET ANALYSIS BY END-USER
9.1 Overview by End-User
9.2 Historical and Forecast Data
9.3 Analysis by End-User
9.4 BFSI Market by Regions
9.5 Consumer Goods & Retail Market by Regions
9.6 Government Market by Regions
9.7 Healthcare Market by Regions
9.8 IT & Telecom Market by Regions
9.9 Travel & Hospitality Market by Regions
9.10. Others Market by Regions


10 . GLOBAL CONTACT CENTER INTELLIGENCE MARKET ANALYSIS BY GEOGRAPHY
10.1. Regional Outlook
10.2. Introduction
10.3. North America
10.3.1. Overview, Historic and Forecast Data
10.3.2. North America By Segment
10.3.3. North America By Country
10.3.4. United State
10.3.5. Canada
10.3.6. Mexico
10.4. Europe
10.4.1. Overview, Historic and Forecast Data
10.4.2. Europe by Segment
10.4.3. Europe by Country
10.4.4. United Kingdom
10.4.5. France
10.4.6. Germany
10.4.7. Italy
10.4.8. Russia
10.4.9. Rest Of Europe
10.5. Asia Pacific
10.5.1. Overview, Historic and Forecast Data
10.5.2. Asia Pacific by Segment
10.5.3. Asia Pacific by Country
10.5.4. China
10.5.5. India
10.5.6. Japan
10.5.7. South Korea
10.5.8. Australia
10.5.9. Rest Of Asia Pacific
10.6. Latin America
10.6.1. Overview, Historic and Forecast Data
10.6.2. Latin America by Segment
10.6.3. Latin America by Country
10.6.4. Brazil
10.6.5. Argentina
10.6.6. Peru
10.6.7. Chile
10.6.8. Rest of Latin America
10.7. Middle East & Africa
10.7.1. Overview, Historic and Forecast Data
10.7.2. Middle East & Africa by Segment
10.7.3. Middle East & Africa by Country
10.7.4. Saudi Arabia
10.7.5. UAE
10.7.6. Israel
10.7.7. South Africa
10.7.8. Rest Of Middle East And Africa


11 . COMPETITIVE LANDSCAPE OF THE CONTACT CENTER INTELLIGENCE COMPANIES
11.1. Contact Center Intelligence Market Competition
11.2. Partnership/Collaboration/Agreement
11.3. Merger And Acquisitions
11.4. New Product Launch
11.5. Other Developments


12 . COMPANY PROFILES OF CONTACT CENTER INTELLIGENCE INDUSTRY
12.1. Company Share Analysis
12.2. Market Concentration Rate
12.3. Amazon Web Services Inc.
12.3.1. Company Overview
12.3.2. Financials
12.3.3. Products
12.3.4. Recent Developments
12.4. Avaya Inc., IBM Corporation
12.4.1. Company Overview
12.4.2. Financials
12.4.3. Products
12.4.4. Recent Developments
12.5. Google Inc
12.5.1. Company Overview
12.5.2. Financials
12.5.3. Products
12.5.4. Recent Developments
12.6. Artificial Solutions International AB
12.6.1. Company Overview
12.6.2. Financials
12.6.3. Products
12.6.4. Recent Developments
12.7. Microsoft Corporation
12.7.1. Company Overview
12.7.2. Financials
12.7.3. Products
12.7.4. Recent Developments
12.8. Nuance Communications, Inc.
12.8.1. Company Overview
12.8.2. Financials
12.8.3. Products
12.8.4. Recent Developments
12.9. SAP SE
12.9.1. Company Overview
12.9.2. Financials
12.9.3. Products
12.9.4. Recent Developments
12.10. Oracle Corporation
12.10.1. Company Overview
12.10.2. Financials
12.10.3. Products
12.10.4. Recent Developments
12.11. Zendesk, Inc.
12.11.1. Company Overview
12.11.2. Financials
12.11.3. Products
12.11.4. Recent Developments

*Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

LIST OF TABLES


Market Snapshot
Drivers : Impact Analysis
Restraints : Impact Analysis
List of Raw Material
List of Raw Material Manufactures
List of Potential Buyers
COVID-19 Impact Analysis by Production, Import, Export and Demand
Pre V/S Post COVID-19
Estimated Impact Of The Coronavirus (Covid-19) Epidemic
COVID-19: Micro and Macro Factor Analysis
Analysis by Solution (USD MN)
Chatbot Market by Geography (USD MN)
Intelligent Virtual Assistant (IVA) Market by Geography (USD MN)
Intelligent Interactive Voice Response (IVR) System Market by Geography (USD MN)
Analysis Market by Service (USD MN)
Integration & Deployment Market by Geography (USD MN)
Support & Maintenance Market by Geography (USD MN)
Training & Consulting Market by Geography (USD MN)
Managed Services Market by Geography (USD MN)
Analysis by Technology (USD MN)
Natural Language Processing Market by Geography (USD MN)
Machine Learning Market by Geography (USD MN)
Automatic Speech Recognition Market by Geography (USD MN)
Computer Vision Market by Geography (USD MN)
Video Recognition Market by Geography (USD MN)
Analysis by End-User (USD MN)
BFSI Market by Geography (USD MN)
Consumer Goods & Retail Market by Geography (USD MN)
Government Market by Geography (USD MN)
Healthcare Market by Geography (USD MN)
IT & Telecom Market by Geography (USD MN)
Travel & Hospitality Market by Geography (USD MN)
Others Market by Geography (USD MN)
Global Contact Center Intelligence Market by Geography (USD MN)
North America Market Analysis (USD MN)
United State Market Analysis (USD MN)
Canada Market Analysis (USD MN)
Mexico Market Analysis (USD MN)
Europe Market Analysis (USD MN)
Europe Market Estimate by Country (USD MN)
United Kingdom Market Analysis (USD MN)
France Market Analysis (USD MN)
Germany Market Analysis (USD MN)
Italy Market Analysis (USD MN)
Russia Market Analysis (USD MN)
Spain Market Analysis (USD MN)
Rest of Europe Market Analysis (USD MN)
Asia Pacific Market Analysis (USD MN)
China Market Analysis (USD MN)
Japan Market Analysis (USD MN)
India Market Analysis (USD MN)
South Korea Market Analysis (USD MN)
Australia Market Analysis (USD MN)
Rest of Asia Pacific Market Analysis (USD MN)
Latin America Market Analysis (USD MN)
Brazil Market Analysis (USD MN)
Argentina Market Analysis (USD MN)
Peru Market Analysis (USD MN)
Chile Market Analysis (USD MN)
Rest of Latin America Market Analysis (USD MN)
Middle East & Africa Market Analysis (USD MN)
Saudi Arabia Market Analysis (USD MN)
UAE Market Analysis (USD MN)
Israel Market Analysis (USD MN)
South Africa Market Analysis (USD MN)
Rest of Middle East and Africa Market Analysis (USD MN)
Partnership/Collaboration/Agreement
Mergers And Acquisiton

LIST OF FIGURES

Research Scope of Contact Center Intelligence Report
Market Research Process
Market Research Methodology
Global Contact Center Intelligence Market Size, by Region (USD MN)
Porters Five Forces Analysis
Market Attractiveness Analysis by Solution
Market Attractiveness Analysis by Service
Market Attractiveness Analysis by Technology
Market Attractiveness Analysis by End-User
Market Attractiveness Analysis by Region
Value Chain Analysis
Global Market Analysis by Solution (USD MN)
Chatbot Market by Geography (USD MN)
Intelligent Virtual Assistant (IVA) Market by Geography (USD MN)
Intelligent Interactive Voice Response (IVR) System Market by Geography (USD MN)
Global Market Analysis by Service (USD MN)
Integration & Deployment Market by Geography (USD MN)
Support & Maintenance Market by Geography (USD MN)
Training & Consulting Market by Geography (USD MN)
Managed Services Market by Geography (USD MN)
Global Market Analysis by Technology (USD MN)
Natural Language Processing Market by Geography (USD MN)
Machine Learning Market by Geography (USD MN)
Automatic Speech Recognition Market by Geography (USD MN)
Computer Vision Market by Geography (USD MN)
Video Recognition Market by Geography (USD MN)
Global Market Analysis by End-User (USD MN)
BFSI Market by Geography (USD MN)
Consumer Goods & Retail Market by Geography (USD MN)
Government Market by Geography (USD MN)
Healthcare Market by Geography (USD MN)
IT & Telecom Market by Geography (USD MN)
Travel & Hospitality Market by Geography (USD MN)
Others Market by Geography (USD MN)
Global Market by Revenue
North America Market by Revenue
Europe Market by Revenue
Asia Pacific Market by Revenue
Latin America Market by Revenue
Middle East & Africa Market by Revenue
Recent Development in Industry
Company Market Share Analysis, 2020

* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.