Table of Content



1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 BRIC BPO Services
2.1. Industry Outlook

3 BPO Services in Brazil
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators
4.1. Country data

5 BPO Services in China
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 Macroeconomic Indicators
6.1. Country data

7 BPO Services in India
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis

8 Macroeconomic Indicators
8.1. Country data

9 BPO Services in Russia
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis

10 Macroeconomic Indicators
10.1. Country data

11 Company Profiles
11.1. Infosys Limited
11.2. HCL Technologies Limited
11.3. Genpact Ltd
11.4. Capgemini SE
11.5. Accenture plc
11.6. ISS AS
11.7. BDO Unicon AO
11.8. TMF Group Holding B.V.

12 Appendix
12.1. Methodology
12.2. About MarketLine



List of Figures


Figure 1: BRIC bpo services industry, revenue($m), 2016-25
Figure 2: BRIC bpo services industry, revenue($m), 2016-20
Figure 3: BRIC bpo services industry, revenue($m), 2020-25
Figure 4: Brazil bpo services market value: $ million, 2016-20
Figure 5: Brazil bpo services market category segmentation: % share, by value, 2020
Figure 6: Brazil bpo services market geography segmentation: % share, by value, 2020
Figure 7: Brazil bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in Brazil, 2020
Figure 9: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 10: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in Brazil, 2020
Figure 14: China bpo services market value: $ million, 2016-20
Figure 15: China bpo services market category segmentation: % share, by value, 2020
Figure 16: China bpo services market geography segmentation: % share, by value, 2020
Figure 17: China bpo services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the bpo services market in China, 2020
Figure 19: Drivers of buyer power in the bpo services market in China, 2020
Figure 20: Drivers of supplier power in the bpo services market in China, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in China, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in China, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in China, 2020
Figure 24: India bpo services market value: $ million, 2016-20
Figure 25: India bpo services market category segmentation: % share, by value, 2020
Figure 26: India bpo services market geography segmentation: % share, by value, 2020
Figure 27: India bpo services market value forecast: $ million, 2020-25
Figure 28: Forces driving competition in the bpo services market in India, 2020
Figure 29: Drivers of buyer power in the bpo services market in India, 2020
Figure 30: Drivers of supplier power in the bpo services market in India, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in India, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in India, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in India, 2020
Figure 34: Russia bpo services market value: $ million, 2016-20
Figure 35: Russia bpo services market category segmentation: % share, by value, 2020
Figure 36: Russia bpo services market geography segmentation: % share, by value, 2020
Figure 37: Russia bpo services market value forecast: $ million, 2020-25
Figure 38: Forces driving competition in the bpo services market in Russia, 2020
Figure 39: Drivers of buyer power in the bpo services market in Russia, 2020
Figure 40: Drivers of supplier power in the bpo services market in Russia, 2020
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2020
Figure 42: Factors influencing the threat of substitutes in the bpo services market in Russia, 2020
Figure 43: Drivers of degree of rivalry in the bpo services market in Russia, 2020


List of Tables


Table 1: BRIC bpo services industry, revenue($m), 2016-25
Table 2: BRIC bpo services industry, revenue($m), 2016-20
Table 3: BRIC bpo services industry, revenue($m), 2020-25
Table 4: Brazil bpo services market value: $ million, 2016-20
Table 5: Brazil bpo services market category segmentation: $ million, 2020
Table 6: Brazil bpo services market geography segmentation: $ million, 2020
Table 7: Brazil bpo services market value forecast: $ million, 2020-25
Table 8: Brazil size of population (million), 2016-20
Table 9: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 10: Brazil gdp (current prices, $ billion), 2016-20
Table 11: Brazil inflation, 2016-20
Table 12: Brazil consumer price index (absolute), 2016-20
Table 13: Brazil exchange rate, 2015-19
Table 14: China bpo services market value: $ million, 2016-20
Table 15: China bpo services market category segmentation: $ million, 2020
Table 16: China bpo services market geography segmentation: $ million, 2020
Table 17: China bpo services market value forecast: $ million, 2020-25
Table 18: China size of population (million), 2016-20
Table 19: China gdp (constant 2005 prices, $ billion), 2016-20
Table 20: China gdp (current prices, $ billion), 2016-20
Table 21: China inflation, 2016-20
Table 22: China consumer price index (absolute), 2016-20
Table 23: China exchange rate, 2015-19
Table 24: India bpo services market value: $ million, 2016-20
Table 25: India bpo services market category segmentation: $ million, 2020
Table 26: India bpo services market geography segmentation: $ million, 2020
Table 27: India bpo services market value forecast: $ million, 2020-25
Table 28: India size of population (million), 2016-20
Table 29: India gdp (constant 2005 prices, $ billion), 2016-20
Table 30: India gdp (current prices, $ billion), 2016-20
Table 31: India inflation, 2016-20
Table 32: India consumer price index (absolute), 2016-20
Table 33: India exchange rate, 2015-19
Table 34: Russia bpo services market value: $ million, 2016-20
Table 35: Russia bpo services market category segmentation: $ million, 2020
Table 36: Russia bpo services market geography segmentation: $ million, 2020
Table 37: Russia bpo services market value forecast: $ million, 2020-25
Table 38: Russia size of population (million), 2016-20
Table 39: Russia gdp (constant 2005 prices, $ billion), 2016-20
Table 40: Russia gdp (current prices, $ billion), 2016-20
Table 41: Russia inflation, 2016-20
Table 42: Russia consumer price index (absolute), 2016-20
Table 43: Russia exchange rate, 2015-19
Table 44: Infosys Limited: key facts
Table 45: Infosys Limited: Key Employees
Table 46: Infosys Limited: Key Employees Continued
Table 47: HCL Technologies Limited: key facts
Table 48: HCL Technologies Limited: Key Employees
Table 49: HCL Technologies Limited: Key Employees Continued
Table 50: Genpact Ltd: key facts