Table of Content



1 Introduction 7
1.1 Industry Definition and Research Scope 7
1.1.1 Industry Definition 7
1.1.2 Research Scope 8
1.2 Research Methodology 11
1.2.1 Overview of Market Research Methodology 11
1.2.2 Market Assumption 12
1.2.3 Secondary Data 12
1.2.4 Primary Data 12
1.2.5 Data Filtration and Model Design 14
1.2.6 Market Size/Share Estimation 15
1.2.7 Research Limitations 16
1.3 Executive Summary 17

2 Market Overview and Dynamics 20
2.1 Market Size and Forecast 20
2.1.1 Impact of COVID-19 on World Economy 21
2.1.2 Impact of COVID-19 on the Market 24
2.2 Major Growth Drivers 26
2.3 Market Restraints and Challenges 29
2.4 Emerging Opportunities and Market Trends 32
2.5 Porter’s Fiver Forces Analysis 36

3 Segmentation of North America Market by Component 40
3.1 Market Overview by Component 40
3.2 Software & Solutions 42
3.2.1 Leave and Absence Management 44
3.2.2 Workforce Scheduling 45
3.2.3 Budgeting and Forecasting 46
3.2.4 Workforce Analytics 47
3.2.5 Performance Management 48
3.2.6 Other Applications 49
3.3 Services 50
3.3.1 Training and Education 51
3.3.2 Implementation Services 52
3.3.3 Support and Maintenance 53

4 Segmentation of North America Market by Operating System 54
4.1 Market Overview by Operating System 54
4.2 iOS Based WFM 56
4.3 Android Based WFM 57
4.4 Windows Based WFM 58
4.5 Other Operating Systems Based WFM 59

5 Segmentation of North America Market by Deployment Mode 60
5.1 Market Overview by Deployment Mode 60
5.2 On-premise WFM 62
5.3 Cloud Based WFM 63
5.4 Hybrid WFM 64

6 Segmentation of North America Market by Industry Vertical 65
6.1 Market Overview by Industry Vertical 65
6.2 IT & Telecom 67
6.3 BFSI 68
6.4 Retail & E-Commerce 69
6.5 Healthcare 70
6.6 Manufacturing 71
6.7 Education 72
6.8 Government 73
6.9 Other Verticals 74

7 Segmentation of North America Market by Organization Size 75
7.1 Market Overview by Organization Size 75
7.2 Large Enterprises 77
7.3 SMEs 78

8 North America Market 2019-2026 by Country 79
8.1 Overview of North America Market 79
8.2 U.S. 82
8.3 Canada 86
8.4 Mexico 88

9 Competitive Landscape 90
9.1 Overview of Key Vendors 90
9.2 New Product Launch, Partnership, Investment, and M&A 93
9.3 Company Profiles 94
ADP, LLC. 94
Calabrio, Inc 96
INFOR 97
International Business Machines Corporation (IBM) 98
Kronos Incorporated 99
Oracle Corporation 100
SAP SE 101
SumTotal Systems, LLC. 102
Verint Systems Inc. 103
Workday, Inc. 104
WorkForce Software, LLC. 105

10 Investing in North America Market: Risk Assessment and Management 106
10.1 Risk Evaluation of North America Market 106
10.2 Critical Success Factors (CSFs) 109
Related Reports and Products 112
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List of Figures


Figure 1. Research Method Flow Chart 11
Figure 2. Breakdown of Primary Research 13
Figure 3. Bottom-up Approach and Top-down Approach for Market Estimation 15
Figure 4. North America Market Forecast in Optimistic, Conservative and Balanced Perspectives, 2019-2026 17
Figure 5. North America Workforce Management Market, 2019-2026, $ mn 20
Figure 6. Impact of COVID-19 on Business 24
Figure 7. Primary Drivers and Impact Factors of North America Workforce Management Market 26
Figure 8. Primary Restraints and Impact Factors of North America Workforce Management Market 29
Figure 9. Investment Opportunity Analysis 33
Figure 10. Porter’s Fiver Forces Analysis of North America Workforce Management Market 36
Figure 11. Breakdown of North America Workforce Management Market by Component, 2019-2026, % of Revenue 40
Figure 12. Contribution to North America 2020-2026 Cumulative Revenue by Component, Value ($ mn) and Share (%) 41
Figure 13. North America Workforce Management Market: Software & Solutions, 2016-2026, $ mn 42
Figure 14. North America Workforce Management Market: Leave and Absence Management, 2016-2026, $ mn 44
Figure 15. North America Workforce Management Market: Workforce Scheduling, 2016-2026, $ mn 45
Figure 16. North America Workforce Management Market: Budgeting and Forecasting, 2016-2026, $ mn 46
Figure 17. North America Workforce Management Market: Workforce Analytics, 2016-2026, $ mn 47
Figure 18. North America Workforce Management Market: Performance Management, 2016-2026, $ mn 48
Figure 19. North America Workforce Management Market: Other Applications, 2016-2026, $ mn 49
Figure 20. North America Workforce Management Market: Services, 2016-2026, $ mn 50
Figure 21. North America Workforce Management Market: Training and Education, 2016-2026, $ mn 51
Figure 22. North America Workforce Management Market: Implementation Services, 2016-2026, $ mn 52
Figure 23. North America Workforce Management Market: Support and Maintenance, 2016-2026, $ mn 53
Figure 24. Breakdown of North America Workforce Management Market by Operating System, 2019-2026, % of Revenue 54
Figure 25. Contribution to North America 2020-2026 Cumulative Revenue by Operating System, Value ($ mn) and Share (%) 55
Figure 26. North America Workforce Management Market: iOS Based WFM, 2016-2026, $ mn 56
Figure 27. North America Workforce Management Market: Android Based WFM, 2016-2026, $ mn 57
Figure 28. North America Workforce Management Market: Windows Based WFM, 2016-2026, $ mn 58
Figure 29. North America Workforce Management Market: Other Operating Systems Based WFM, 2016-2026, $ mn 59
Figure 30. Breakdown of North America Workforce Management Market by Deployment Mode, 2019-2026, % of Revenue 60
Figure 31. Contribution to North America 2020-2026 Cumulative Revenue by Deployment Mode, Value ($ mn) and Share (%) 61
Figure 32. North America Workforce Management Market: On-premise WFM, 2016-2026, $ mn 62
Figure 33. North America Workforce Management Market: Cloud Based WFM, 2016-2026, $ mn 63
Figure 34. North America Workforce Management Market: Hybrid WFM, 2016-2026, $ mn 64
Figure 35. Breakdown of North America Workforce Management Market by Industry Vertical, 2019-2026, % of Revenue 66
Figure 36. Contribution to North America 2020-2026 Cumulative Revenue by Industry Vertical, Value ($ mn) and Share (%) 66
Figure 37. North America Workforce Management Market: IT & Telecom, 2016-2026, $ mn 67
Figure 38. North America Workforce Management Market: BFSI, 2016-2026, $ mn 68
Figure 39. North America Workforce Management Market: Retail & E-Commerce, 2016-2026, $ mn 69
Figure 40. North America Workforce Management Market: Healthcare, 2016-2026, $ mn 70
Figure 41. North America Workforce Management Market: Manufacturing, 2016-2026, $ mn 71
Figure 42. North America Workforce Management Market: Education, 2016-2026, $ mn 72
Figure 43. North America Workforce Management Market: Government, 2016-2026, $ mn 73
Figure 44. North America Workforce Management Market: Other Verticals, 2016-2026, $ mn 74
Figure 45. Breakdown of North America Workforce Management Market by Organization Size, 2019-2026, % of Revenue 75
Figure 46. Contribution to North America 2020-2026 Cumulative Revenue by Organization Size, Value ($ mn) and Share (%) 76
Figure 47. North America Workforce Management Market: Large Enterprises, 2016-2026, $ mn 77
Figure 48. North America Workforce Management Market: SMEs, 2016-2026, $ mn 78
Figure 49. Breakdown of North America Workforce Management Market by Country, 2019 and 2026, % of Revenue 80
Figure 50. Contribution to North America 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 81
Figure 51. U.S. Workforce Management Market, 2016-2026, $ mn 83
Figure 52. Canada Workforce Management Market, 2016-2026, $ mn 86
Figure 53. Workforce Management Market in Mexico, 2016-2026, $ mn 88
Figure 54. Growth Stage of North America Workforce Management Industry over the Forecast Period 90


List of Tables


Table 1. Snapshot of North America Workforce Management Market, 2019-2026 18
Table 2. Growth Rate of World Real GDP, 2017-2021 22
Table 3. Main Product Trends and Market Opportunities in North America Workforce Management Market 32
Table 4. North America Workforce Management Market by Component, 2016-2026, $ mn 40
Table 5. North America Workforce Management Market: Software & Solutions by Application, 2016-2026, $ mn 43
Table 6. North America Workforce Management Market: Services by Type, 2016-2026, $ mn 50
Table 7. North America Workforce Management Market by Operating System, 2016-2026, $ mn 54
Table 8. North America Workforce Management Market by Deployment Mode, 2016-2026, $ mn 60
Table 9. North America Workforce Management Market by Industry Vertical, 2016-2026, $ mn 65
Table 10. North America Workforce Management Market by Organization Size, 2016-2026, $ mn 75
Table 11. North America Workforce Management Market by Country, 2016-2026, $ mn 80
Table 12. U.S. Workforce Management Market by Component, 2016-2026, $ mn 84
Table 13. U.S. Workforce Management Market by Deployment Mode, 2016-2026, $ mn 84
Table 14. U.S. Workforce Management Market by Industry Vertical, 2016-2026, $ mn 84
Table 15. Canada Workforce Management Market by Component, 2016-2026, $ mn 87
Table 16. Canada Workforce Management Market by Deployment Mode, 2016-2026, $ mn 87
Table 17. Canada Workforce Management Market by Industry Vertical, 2016-2026, $ mn 87
Table 18. Mexico Workforce Management Market by Component, 2016-2026, $ mn 89
Table 19. Mexico Workforce Management Market by Deployment Mode, 2016-2026, $ mn 89
Table 20. Mexico Workforce Management Market by Industry Vertical, 2016-2026, $ mn 89
Table 21. ADP, LLC.: Company Snapshot 94
Table 22. ADP, LLC.: Business Segmentation 94
Table 23. ADP, LLC.: Product Portfolio 95
Table 24. ADP, LLC.: Revenue, 2016-2018, $ mn 95
Table 25. ADP, LLC.: Recent Developments 95
Table 26. Risk Evaluation for Investing in North America Market, 2019-2026 107
Table 27. Critical Success Factors and Key Takeaways 110