Table of Content

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa (LAMEA) Contact Center Transformation Market, by Component
1.4.2 Latin America, Middle East and Africa (LAMEA) Contact Center Transformation Market, by Deployment Type
1.4.3 Latin America, Middle East and Africa (LAMEA) Contact Center Transformation Market, by Organization Size
1.4.4 Latin America, Middle East and Africa (LAMEA) Contact Center Transformation Market, by End User
1.4.5 Latin America, Middle East and Africa (LAMEA) Contact Center Transformation Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players
Chapter 4. LAMEA Contact Center Transformation Market by Component
4.1 LAMEA Contact Center Transformation Software Market by Country
4.2 LAMEA Contact Center Transformation Market by Software Type
4.2.1 LAMEA Contact Center Transformation Workforce Engagement Market by Country
4.2.2 LAMEA Contact Center Transformation Real Time Repotting & Analytics Market by Country
4.2.3 LAMEA Contact Center Transformation Social Media Analytics Market by Country
4.2.4 LAMEA Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
4.2.5 LAMEA Contact Center Transformation Voice Biometrics Market by Country
4.2.6 LAMEA Other Software Type Contact Center Transformation Market by Country
4.3 LAMEA Contact Center Transformation Services Market by Country
Chapter 5. LAMEA Contact Center Transformation Market by Deployment Type
5.1 LAMEA On-premise Contact Center Transformation Market by Country
5.2 LAMEA Cloud Contact Center Transformation Market by Country
Chapter 6. LAMEA Contact Center Transformation Market by Organization Size
6.1 LAMEA Large Enterprises Contact Center Transformation Market by Country
6.2 LAMEA Small & Medium Enterprises Contact Center Transformation Market by Country
Chapter 7. LAMEA Contact Center Transformation Market by End User
7.1 LAMEA BFSI Contact Center Transformation Market by Country
7.2 LAMEA Retail and Consumer Goods Contact Center Transformation Market by Country
7.3 LAMEA Government & Defense Contact Center Transformation Market by Country
7.4 LAMEA Travel & Hospitality Contact Center Transformation Market by Country
7.5 LAMEA Healthcare & Life Sciences Contact Center Transformation Market by Country
7.6 LAMEA Telecom & IT Contact Center Transformation Market by Country
7.7 LAMEA Others Contact Center Transformation Market by Country
Chapter 8. LAMEA Contact Center Transformation Market by Country
8.1 Brazil Contact Center Transformation Market
8.1.1 Brazil Contact Center Transformation Market by Component
8.1.1.1 Brazil Contact Center Transformation Market by Software Type
8.1.2 Brazil Contact Center Transformation Market by Deployment Type
8.1.3 Brazil Contact Center Transformation Market by Organization Size
8.1.4 Brazil Contact Center Transformation Market by End User
8.2 Argentina Contact Center Transformation Market
8.2.1 Argentina Contact Center Transformation Market by Component
8.2.1.1 Argentina Contact Center Transformation Market by Software Type
8.2.2 Argentina Contact Center Transformation Market by Deployment Type
8.2.3 Argentina Contact Center Transformation Market by Organization Size
8.2.4 Argentina Contact Center Transformation Market by End User
8.3 UAE Contact Center Transformation Market
8.3.1 UAE Contact Center Transformation Market by Component
8.3.1.1 UAE Contact Center Transformation Market by Software Type
8.3.2 UAE Contact Center Transformation Market by Deployment Type
8.3.3 UAE Contact Center Transformation Market by Organization Size
8.3.4 UAE Contact Center Transformation Market by End User
8.4 Saudi Arabia Contact Center Transformation Market
8.4.1 Saudi Arabia Contact Center Transformation Market by Component
8.4.1.1 Saudi Arabia Contact Center Transformation Market by Software Type
8.4.2 Saudi Arabia Contact Center Transformation Market by Deployment Type
8.4.3 Saudi Arabia Contact Center Transformation Market by Organization Size
8.4.4 Saudi Arabia Contact Center Transformation Market by End User
8.5 South Africa Contact Center Transformation Market
8.5.1 South Africa Contact Center Transformation Market by Component
8.5.1.1 South Africa Contact Center Transformation Market by Software Type
8.5.2 South Africa Contact Center Transformation Market by Deployment Type
8.5.3 South Africa Contact Center Transformation Market by Organization Size
8.5.4 South Africa Contact Center Transformation Market by End User
8.6 Nigeria Contact Center Transformation Market
8.6.1 Nigeria Contact Center Transformation Market by Component
8.6.1.1 Nigeria Contact Center Transformation Market by Software Type
8.6.2 Nigeria Contact Center Transformation Market by Deployment Type
8.6.3 Nigeria Contact Center Transformation Market by Organization Size
8.6.4 Nigeria Contact Center Transformation Market by End User
8.7 Rest of LAMEA Contact Center Transformation Market
8.7.1 Rest of LAMEA Contact Center Transformation Market by Component
8.7.1.1 Rest of LAMEA Contact Center Transformation Market by Software Type
8.7.2 Rest of LAMEA Contact Center Transformation Market by Deployment Type
8.7.3 Rest of LAMEA Contact Center Transformation Market by Organization Size
8.7.4 Rest of LAMEA Contact Center Transformation Market by End User
Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:



List of Tables


TABLE 1 LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 2 LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CONTACT CENTER TRANSFORMATION MARKET
TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS– CONTACT CENTER TRANSFORMATION MARKET
TABLE 5 MERGERS & ACQUISITIONS – CONTACT CENTER TRANSFORMATION MARKET
TABLE 6 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 7 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 8 LAMEA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 9 LAMEA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 10 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 11 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 12 LAMEA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 13 LAMEA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 14 LAMEA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 15 LAMEA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 16 LAMEA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 17 LAMEA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 18 LAMEA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 19 LAMEA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 20 LAMEA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 21 LAMEA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 22 LAMEA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 23 LAMEA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 24 LAMEA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 25 LAMEA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 26 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 27 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 28 LAMEA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 29 LAMEA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 30 LAMEA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 31 LAMEA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 32 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 33 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 34 LAMEA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 35 LAMEA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 36 LAMEA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 37 LAMEA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 38 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 39 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 40 LAMEA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 41 LAMEA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 42 LAMEA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 43 LAMEA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 44 LAMEA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 45 LAMEA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 46 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 47 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 48 LAMEA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 49 LAMEA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 50 LAMEA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 51 LAMEA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 52 LAMEA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 53 LAMEA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 54 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 55 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 56 BRAZIL CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 57 BRAZIL CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 58 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 59 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 60 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 61 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 62 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 63 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 64 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 65 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 66 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 67 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 68 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 69 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 70 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 71 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 72 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 73 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 74 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 75 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 76 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 77 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 78 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 79 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 80 UAE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 81 UAE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 82 UAE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 83 UAE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 84 UAE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 85 UAE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 86 UAE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 87 UAE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 88 UAE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 89 UAE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 90 UAE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 91 UAE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 92 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 93 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 94 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 95 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 96 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 97 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 98 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 99 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 100 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 101 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 102 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 103 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 104 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 105 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 106 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 107 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 108 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 109 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 110 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 111 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 112 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 113 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 114 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 115 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 116 NIGERIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 117 NIGERIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 118 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 119 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 120 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 121 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 122 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 123 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 124 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 125 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 126 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 127 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 128 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
TABLE 129 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
TABLE 130 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 131 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 132 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
TABLE 133 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
TABLE 134 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 135 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 136 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
TABLE 137 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
TABLE 138 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
TABLE 139 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
TABLE 140 KEY INFORMATION – AT&T, INC.
TABLE 141 KEY INFORMATION – CISCO SYSTEMS, INC.
TABLE 142 KEY INFORMATION – MICROSOFT CORPORATION
TABLE 143 KEY INFORMATION – RINGCENTRAL, INC.
TABLE 144 KEY INFORMATION – SAP SE
TABLE 145 KEY INFORMATION – FIVE9, INC.
TABLE 146 KEY INFORMATION – AGC NETWORKS LTD.
TABLE 147 KEY INFORMATION – TALKDESK, INC.
TABLE 148 KEY INFORMATION – GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
TABLE 149 KEY INFORMATION – ACULAB PLC
LIST OF FIGURES

FIG 1 METHODOLOGY FOR THE RESEARCH
FIG 2 KBV CARDINAL MATRIX
FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2016-2020)
FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS : 2016, MAR – 2020, JUL) LEADING PLAYERS
FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: AT&T, INC.
FIG 6 SWOT ANALYSIS: AT&T, INC.
FIG 7 RECENT STRATEGIES AND DEVELOPMENTS: CISCO SYSTEMS, INC.
FIG 8 SWOT ANALYSIS: CISCO SYSTEMS, INC.
FIG 9 SWOT ANALYSIS: MICROSOFT CORPORATION
FIG 10 RECENT STRATEGIES AND DEVELOPMENTS: RINGCENTRAL, INC.
FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: SAP SE
FIG 12 SWOT ANALYSIS: SAP SE
FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: FIVE9, INC.
FIG 14 RECENT STRATEGIES AND DEVELOPMENTS: AGC NETWORKS LTD.
FIG 15 RECENT STRATEGIES AND DEVELOPMENTS: TALKDESK, INC.
FIG 16 RECENT STRATEGIES AND DEVELOPMENTS: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
FIG 17 RECENT STRATEGIES AND DEVELOPMENTS: ACULAB PLC