Table of Content



1. Introduction
1.1. Report Description

2. Executive Summary
2.1. Key Highlights

3. Market Overview
3.1. Introduction
3.1.1. Market Definition
3.1.2. Market Segmentation
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities

4. Market Analysis by Regions
4.1. North America (United States, Canada and Mexico)
4.1.1. United States Market Status and Outlook (2016-2027)
4.1.2. Canada Market Status and Outlook (2016-2027)
4.1.3. Mexico Market Status and Outlook (2016-2027)
4.2. Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
4.2.1. Germany Market Status and Outlook (2016-2027)
4.2.2. France Market Status and Outlook (2016-2027)
4.2.3. UK Market Status and Outlook (2016-2027)
4.2.4. Russia Market Status and Outlook (2016-2027)
4.2.5. Italy Market Status and Outlook (2016-2027)
4.2.6. Rest of Europe Market Status and Outlook (2016-2027)
4.3. Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)
4.3.1. China Market Status and Outlook (2016-2027)
4.3.2. Japan Market Status and Outlook (2016-2027)
4.3.3. Korea Market Status and Outlook (2016-2027)
4.3.4. India Market Status and Outlook (2016-2027)
4.3.5. Southeast Asia Market Status and Outlook (2016-2027)
4.3.6. Rest of Asia-Pacific Market Status and Outlook (2016-2027)
4.4. South America (Brazil, Argentina, Columbia and Rest of South America)
4.4.1. Brazil Market Status and Outlook (2016-2027)
4.4.2. Argentina Market Status and Outlook (2016-2027)
4.4.3. Columbia Market Status and Outlook (2016-2027)
4.4.4. Rest of South America Market Status and Outlook (2016-2027)
4.5. Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)
4.5.1. Saudi Arabia Market Status and Outlook (2016-2027)
4.5.2. United Arab Emirates Market Status and Outlook (2016-2027)
4.5.3. Egypt Market Status and Outlook (2016-2027)
4.5.4. Nigeria Market Status and Outlook (2016-2027)
4.5.5. South Africa Market Status and Outlook (2016-2027)
4.5.6. Turkey Market Status and Outlook (2016-2027)
4.5.7. Rest of Middle East and Africa Market Status and Outlook (2016-2027)

5. Key Customer Management BPO Service Market, By Type
5.1. Introduction
5.2. Global Key Customer Management BPO Service Revenue and Market Share by Type (2016-2019)
5.2.1. Global Key Customer Management BPO Service Revenue and Revenue Share by Type (2016-2019)
5.3. Telephony
5.3.1. Global Telephony Revenue and Growth Rate (2016-2019)
5.4. Business Process as a Service (BPaaS)
5.4.1. Global Business Process as a Service (BPaaS) Revenue and Growth Rate (2016-2019)
5.5. Email Response Management
5.5.1. Global Email Response Management Revenue and Growth Rate (2016-2019)
5.6. Web/Mobile Chat
5.6.1. Global Web/Mobile Chat Revenue and Growth Rate (2016-2019)
5.7. Knowledge Management for Web and Mobile-Based Self-Service
5.7.1. Global Knowledge Management for Web and Mobile-Based Self-Service Revenue and Growth Rate (2016-2019)

6. Key Customer Management BPO Service Market, By Applications
6.1. Introduction
6.2. Global Key Customer Management BPO Service Revenue and Market Share by Applications (2016-2019)
6.2.1. Global Key Customer Management BPO Service Revenue and Revenue Share by Applications (2016-2019)
6.3. SME (Small and Medium Enterprises)
6.3.1. Global SME (Small and Medium Enterprises) Revenue and Growth Rate (2016-2019)
6.4. Large Enterprise
6.4.1. Global Large Enterprise Revenue and Growth Rate (2016-2019)

7. Key Customer Management BPO Service Market, By Region
7.1. Introduction
7.2. Global Key Customer Management BPO Service Revenue and Market Share by Regions
7.2.1. Global Key Customer Management BPO Service Revenue by Regions (2016-2019)
7.3. North America Key Customer Management BPO Service by Countries
7.3.1. North America Key Customer Management BPO Service Revenue and Growth Rate (2016-2019)
7.3.2. North America Key Customer Management BPO Service Revenue (Million USD) by Countries (2016-2019)
7.3.3. United States
7.3.3.1. United States Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.3.4. Canada
7.3.4.1. Canada Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.3.5. Mexico
7.3.5.1. Mexico Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4. Europe Key Customer Management BPO Service by Countries
7.4.1. Europe Key Customer Management BPO Service Revenue and Growth Rate (2016-2019)
7.4.2. Europe Key Customer Management BPO Service Revenue (Million USD) by Countries (2016-2019)
7.4.3. Germany
7.4.3.1. Germany Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4.4. France
7.4.4.1. France Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4.5. UK
7.4.5.1. UK Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4.6. Russia
7.4.6.1. Russia Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4.7. Italy
7.4.7.1. Italy Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.4.8. Rest of Europe
7.4.8.1. Rest of Europe Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5. Asia-Pacific Key Customer Management BPO Service by Countries
7.5.1. Asia-Pacific Key Customer Management BPO Service Revenue and Growth Rate (2016-2019)
7.5.2. Asia-Pacific Key Customer Management BPO Service Revenue (Million USD) by Countries (2016-2019)
7.5.3. China
7.5.3.1. China Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5.4. Japan
7.5.4.1. Japan Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5.5. Korea
7.5.5.1. Korea Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5.6. India
7.5.6.1. India Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5.7. Southeast Asia
7.5.7.1. Southeast Asia Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.5.8. Rest of Asia-Pacific
7.5.8.1. Rest of Asia-Pacific Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.6. South America Key Customer Management BPO Service by Countries
7.6.1. South America Key Customer Management BPO Service Revenue and Growth Rate (2016-2019)
7.6.2. South America Key Customer Management BPO Service Revenue (Million USD) by Countries (2016-2019)
7.6.3. Brazil
7.6.3.1. Brazil Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.6.4. Argentina
7.6.4.1. Argentina Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.6.5. Columbia
7.6.5.1. Columbia Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.6.6. Rest of South America
7.6.6.1. Rest of South America Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7. Middle East and Africa Key Customer Management BPO Service by Countries
7.7.1. Middle East and Africa Key Customer Management BPO Service Revenue and Growth Rate (2016-2019)
7.7.2. Middle East and Africa Key Customer Management BPO Service Revenue (Million USD) by Countries (2016-2019)
7.7.3. Saudi Arabia
7.7.3.1. Saudi Arabia Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.4. United Arab Emirates
7.7.4.1. United Arab Emirates Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.5. Egypt
7.7.5.1. Egypt Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.6. Nigeria
7.7.6.1. Nigeria Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.7. South Africa
7.7.7.1. South Africa Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.8. Turkey
7.7.8.1. Turkey Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)
7.7.9. Rest of Middle East and Africa
7.7.9.1. Rest of Middle East and Africa Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2016-2019)

8. Company Profiles
8.1. Sutherland Global Services
8.1.1. Business Overview
8.1.2. Service Portfolio
8.1.3. Strategic Developments
8.1.4. Financial Overview
8.2. Concentrix
8.2.1. Business Overview
8.2.2. Service Portfolio
8.2.3. Strategic Developments
8.2.4. Financial Overview
8.3. Firstsource
8.3.1. Business Overview
8.3.2. Service Portfolio
8.3.3. Strategic Developments
8.3.4. Financial Overview
8.4. HGS
8.4.1. Business Overview
8.4.2. Service Portfolio
8.4.3. Strategic Developments
8.4.4. Financial Overview
8.5. IBM
8.5.1. Business Overview
8.5.2. Service Portfolio
8.5.3. Strategic Developments
8.5.4. Financial Overview

9. Key Customer Management BPO Service Market Forecast (2019-2027)
9.1. Global Key Customer Management BPO Service Revenue (Millions USD) and Growth Rate (2019-2027)
9.2. Key Customer Management BPO Service Market Forecast by Regions (2019-2027)
9.2.1. North America Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.1.1. United States Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.1.2. Canada Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.1.3. Mexico Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2. Europe Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.1. Germany Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.2. France Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.3. UK Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.4. Russia Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.5. Italy Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.2.6. Rest of Europe Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3. Asia-Pacific Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.1. China Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.2. Japan Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.3. Korea Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.4. India Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.5. Southeast Asia Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.3.6. Rest of Asia-Pacific Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.4. South America Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.4.1. Brazil Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.4.2. Argentina Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.4.3. Columbia Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.4.4. Rest of South America Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5. Middle East and Africa Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.1. Saudi Arabia Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.2. United Arab Emirates Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.3. Egypt Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.4. Nigeria Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.5. South Africa Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.6. Turkey Key Customer Management BPO Service Market Forecast (2019-2027)
9.2.5.7. Rest of Middle East and Africa Key Customer Management BPO Service Market Forecast (2019-2027)
9.3. Key Customer Management BPO Service Market Forecast by Type (2019-2027)
9.3.1. Key Customer Management BPO Service Forecast by Type (2019-2027)
9.3.2. Key Customer Management BPO Service Market Share Forecast by Type (2019-2027)
9.4. Key Customer Management BPO Service Market Forecast by Applications (2019-2027)
9.4.1. Key Customer Management BPO Service Forecast by Applications (2019-2027)
9.4.2. Key Customer Management BPO Service Market Share Forecast by Applications (2019-2027)