Table of Content

1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Attractiveness - Porter’s Five Forces Analysis
4.2.1 Threat of New Entrants
4.2.2 Bargaining Power of Buyers/Consumers
4.2.3 Bargaining Power of Suppliers
4.2.4 Threat of Substitute Products
4.2.5 Intensity of Competitive Rivalry


5 MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Rising Usage of AI-based Solutions for Customer Services
5.2 Market Challenges
5.2.1 Accuracy Problems Related to Conversational Platforms


6 IMPACT OF COVID-19 ON THE CONVERSATIONAL SYSTEM MARKET


7 MARKET SEGMENTATION
7.1 By Modality Type
7.1.1 Uni-modal
7.1.2 Multi-modal
7.2 By Type
7.2.1 Voice Assisted
7.2.2 Text Assisted
7.2.3 Other Types
7.3 By Deployment
7.3.1 On-Premise
7.3.2 Cloud
7.4 By Enterprise Size
7.4.1 Small & Medium Enterprises
7.4.2 Large Enterprises
7.5 By End-user Verticals
7.5.1 IT & Telecommunication
7.5.2 BFSI
7.5.3 Government
7.5.4 Retail
7.5.5 Energy & Power
7.5.6 Other End-user Verticals (Educational Institutions, Travel & Tourism, Transportation & Logistics)
7.6 Geography
7.6.1 North America
7.6.2 Europe
7.6.3 Asia Pacific
7.6.4 Latin America
7.6.5 Middle East & Africa


8 COMPETITIVE LANDSCAPE
8.1 Key Vendor Profiles*
8.1.1 IBM Corporation
8.1.2 Microsoft Corporation
8.1.3 Google LLC (Alphabet Inc.)
8.1.4 Amazon Web Services, Inc.
8.1.5 Nuance Communications Inc.
8.1.6 Drift.com, Inc.
8.1.7 Oracle Corporation
8.1.8 SAP SE
8.1.9 Boost.ai
8.1.10 Inbenta Technologies Inc.


9 INVESTMENT ANALYSIS


10 FUTURE OF THE MARKET