Table of Content

1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Stakeholder Analysis**
4.3 Industry Attractiveness - Porter’s Five Forces Analysis
4.3.1 Threat of New Entrants
4.3.2 Bargaining Power of Buyers/Consumers
4.3.3 Bargaining Power of Suppliers
4.3.4 Threat of Substitute Products
4.3.5 Intensity of Competitive Rivalry


5 MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Increasing Focus of Businesses on Customer Engagement
5.1.2 Hassle Free CRM Access through Cloud-based Softwares
5.2 Market Challenges
5.2.1 Uncertainty Regarding Cloud CRM Data Protection Landscape due to Brexit


6 IMPACT OF COVID-19 ON THE EUROPE CLOUD CRM MARKET


7 MARKET SEGMENTATION
7.1 Deployment Type
7.1.1 Public Cloud
7.1.2 Private Cloud
7.1.3 Hybrid Cloud
7.2 Enterprise Size
7.2.1 Small & Medium Enterprises
7.2.2 Large Enterprises
7.3 End-user Verticals
7.3.1 IT & Telecommunication
7.3.2 BFSI
7.3.3 Government
7.3.4 Retail
7.3.5 Energy & Power
7.3.6 Other End-user Verticals (Educational Institutions, Oil & Gas, Transportation & Logistics)
7.4 Country*
7.4.1 United Kingdom
7.4.2 Germany
7.4.3 France
7.4.4 Spain
7.4.5 Rest of Europe


8 COMPETITIVE LANDSCAPE
8.1 Company Profiles*
8.1.1 Zendesk Inc.
8.1.2 Zoho Corporation Pvt. Ltd.
8.1.3 Salesforce.com, inc.
8.1.4 Microsoft Corporation
8.1.5 Oracle Corporation
8.1.6 HubSpot Inc.
8.1.7 SAP SE
8.1.8 SugarCRM, Inc.
8.1.9 Insightly, Inc.
8.1.10 Cirrus Shield


9 INVESTMENT ANALYSIS


10 FUTURE OUTLOOK OF THE MARKET