Table of Content

1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Industry Attractiveness - Porter’s Five Force Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Consumers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitute Products
4.2.5 Intensity of Competitive Rivalry
4.3 Industry Value Chain Analysis


5 MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Growing emphasis on maximizing work efficiency and creation of new sales opportunities
5.1.2 Technological trends such as mobility and adoption of cloud-based solutions to aid adoption
5.2 Market Challenges
5.2.1 Data Confidentiality concerns and integration issues
5.3 Analysis of major FSM use-cases
5.4 Key considerations & imperatives for buyers
5.5 Impact of COVID-19 on Field Service industry


6 TECHNOLOGY SNAPSHOT


7 MARKET SEGMENTATION
7.1 By Deployment Type
7.1.1 On-premise
7.1.2 Cloud
7.2 By Organisation Size
7.2.1 Small and Medium Enterprises
7.2.2 Large Enterprises
7.3 By FSM Software and Service Type
7.3.1 Scheduling, Dispatch & Route Optimization
7.3.2 Service Contract Management
7.3.3 Work Order Management
7.3.4 Customer Management
7.3.5 Inventory Management
7.3.6 Other Software (Billing, Invoicing & Warranty Management)
7.3.7 Services
7.4 By End User
7.4.1 Allied FM (Hard – Building & HVAC & Soft – Landscaping & Cleaning)
7.4.2 IT and Telecom
7.4.3 Healthcare and Lifesciences
7.4.4 Energy and Utilities
7.4.5 Oil and Gas
7.4.6 Manufacturing
7.4.7 Other End-users (Transportation, Real Estate, etc.)
7.5 Geography
7.5.1 North America
7.5.1.1 United States
7.5.1.2 Canada
7.5.2 Europe
7.5.2.1 United Kingdom
7.5.2.2 Germany
7.5.2.3 France
7.5.2.4 Rest of Europe
7.5.3 Asia-Pacific
7.5.3.1 China
7.5.3.2 India
7.5.3.3 Japan
7.5.3.4 Rest of Asia-Pacific
7.5.4 Rest of the World
7.5.4.1 Latin America
7.5.4.2 Middle East and Africa


8 COMPETITIVE LANDSCAPE
8.1 Company Profiles
8.1.1 FieldAware US, Inc.
8.1.2 Oracle Corporation (OFSC)
8.1.3 IFS AB
8.1.4 ServiceMax Inc.
8.1.5 ServicePower, Inc.
8.1.6 SAP SE (Coresystems)
8.1.7 Microsoft Corporation (Dynamics 365 for Field Service)
8.1.8 Accruent LLC (Fortive Corp)
8.1.9 Mize, Inc.
8.1.10 Salesforce.com, Inc. (Field Service Cloud)
8.1.11 Zinier, Inc.
8.1.12 Trimble Inc.
8.1.13 The simPRO Group Pty Limited
8.1.14 Kirona Solutions Limited


9 INVESTMENT ANALYSIS


10 FUTURE OF THE MARKET