Table of Content

Table of Content

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Customer Relationship Management Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2 Global Customer Relationship Management Market, 2016 - 2027 (USD Billion)
2.2.1 Global customer relationship management market, by region, 2016 - 2027
2.2.2 Global customer relationship management market, by solution, 2016 - 2027
2.2.3 Global customer relationship management market, by deployment, 2016 - 2027
2.2.4 Global customer relationship management market, by enterprise size, 2016 - 2027
2.2.5 Global customer relationship management market, by end use, 2016 - 2027
Chapter 3 Customer Relationship Management Industry Outlook
3.1 Market Segmentation & Scope
3.2 Market Size and Growth Prospects
3.3 Customer Relationship Management Market - Value Chain Analysis
3.4 Customer Relationship Management Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Increasing digitalization of enterprises across industry verticals
3.4.1.2 Penetration of cloud technology and various service models
3.4.2 Market restraint analysis
3.4.2.1 Security and privacy concerns
3.5 Customer Relationship Management Market - Company Market Share Analysis, 2019
3.6 Penetration and Growth Prospect Mapping
3.7 Customer Relationship Management Market - Porter’s Five Forces Analysis
3.8 Customer Relationship Management Market - PESTEL Analysis
3.9 Customer Relationship Management Market - COVID19 Impact Analysis
Chapter 4 Customer Relationship Management Solution Outlook
4.1 Customer Relationship Management Market Share By Solution, 2019
4.2 Customer Service
4.2.1 CRM customer service market, 2016 - 2027
4.3 Customer Experience Management
4.3.1 CRM customer experience management market, 2016 - 2027
4.4 CRM Analytics
4.4.1 CRM analytics market, 2016 - 2027
4.5 Marketing Automation
4.5.1 CRM marketing automation market, 2016 - 2027
4.6 Salesforce Automation
4.6.1 CRM salesforce automation market, 2016 - 2027
4.7 Social Media Monitoring
4.7.1 CRM social media monitoring market, 2016 - 2027
4.8 Others
4.8.1 Other CRM solutions market, 2016 - 2027
Chapter 5 Customer Relationship Management Deployment Outlook
5.1 Customer Relationship Management Market Share By Deployment, 2019
5.2 On-premise
5.2.1 On-premise customer relationship management market, 2016 - 2027
5.3 Cloud
5.3.1 Cloud customer relationship management market, 2016 - 2027
Chapter 6 Customer Relationship Management Enterprise Size Outlook
6.1 Customer Relationship Management Market Share by Enterprise Size, 2019 & 2027
6.2 Large Enterprise
6.2.1 Global customer relationship management market in large enterprise, 2016 - 2027
6.3 Small & Medium Enterprise
6.3.1 Global customer relationship management market in small & medium enterprise, 2016 - 2027
Chapter 7 Customer Relationship Management End Use Outlook
7.1 Customer Relationship Management Market Share By End Use, 2019
7.2 BFSI
7.2.1 Customer relationship management market in BFSI, 2016 - 2027
7.3 Retail
7.3.1 Customer relationship management market in retail, 2016 - 2027
7.4 Healthcare
7.4.1 Customer relationship management market in healthcare, 2016 - 2027
7.5 IT & Telecom
7.5.1 Customer relationship management market in IT & telecom, 2016 - 2027
7.6 Discrete Manufacturing
7.6.1 Customer relationship management market in discrete manufacturing, 2016 - 2027
7.7 Government & Education
7.7.1 Customer relationship management market in government & education, 2016 - 2027
7.8 Others
7.8.1 Customer relationship management market in other applications, 2016 - 2027
Chapter 8 Customer Relationship Management Regional Outlook
8.1 Customer Relationship Management Market Share By Region, 2019
8.2 North America
8.2.1 North America customer relationship management market, by solution, 2016 - 2027
8.2.2 North America customer relationship management market, by deployment, 2016 - 2027
8.2.3 North America customer relationship management market, by enterprise size, 2016 - 2027
8.2.4 North America customer relationship management market, by end use, 2016 - 2027
8.2.4 U.S.
8.2.4.1 U.S. customer relationship management market, by solution, 2016 - 2027
8.2.4.2 U.S. customer relationship management market, by deployment, 2016 - 2027
8.2.4.3 U.S. customer relationship management market, by enterprise size, 2016 - 2027
8.2.4.4 U.S. customer relationship management market, by end use, 2016 - 2027
8.2.5 Canada
8.2.5.1 Canada customer relationship management market, by solution, 2016 - 2027
8.2.5.2 Canada customer relationship management market, by deployment, 2016 - 2027
8.2.5.3 Canada customer relationship management market, by enterprise size, 2016 - 2027
8.2.5.4 Canada customer relationship management market, by end use, 2016 - 2027
8.3 Europe
8.3.1 Europe market customer relationship management, by solution, 2016 - 2027
8.3.2 Europe customer relationship management market, by deployment, 2016 - 2027
8.3.3 Europe customer relationship management market, by enterprise size, 2016 - 2027
8.3.4 Europe market customer relationship management, by end use, 2016 - 2027
8.3.5 U.K.
8.3.5.1 U.K. market customer relationship management, by solution, 2016 - 2027
8.3.5.2 U.K. customer relationship management market, by deployment, 2016 - 2027
8.3.5.3 U.K. customer relationship management market, by enterprise size, 2016 - 2027
8.3.5.4 U.K. market customer relationship management, by end use, 2016 - 2027
8.3.6 Germany
8.3.6.1 Germany market customer relationship management, by solution, 2016 - 2027
8.3.6.2 Germany customer relationship management market, by deployment, 2016 - 2027
8.3.6.3 Germany customer relationship management market, by enterprise size, 2016 - 2027
8.3.6.4 Germany market customer relationship management, by end use, 2016 - 2027
8.4 Asia Pacific
8.4.1 Asia Pacific customer relationship management market, by solution, 2016 - 2027
8.4.2 Asia Pacific customer relationship management market, by deployment, 2016 - 2027
8.4.3 Asia Pacific customer relationship management market, by enterprise size, 2016 - 2027
8.4.4 Asia Pacific customer relationship management market, by end use, 2016 - 2027
8.4.5 China
8.4.5.1 China customer relationship management market, by solution, 2016 - 2027
8.4.5.2 China customer relationship management market, by deployment, 2016 - 2027
8.4.5.3 China customer relationship management market, by enterprise size, 2016 - 2027
8.4.5.4 China customer relationship management market, by end use, 2016 - 2027
8.4.6 India
8.4.6.1 India customer relationship management market, by solution, 2016 - 2027
8.4.6.2 India customer relationship management market, by deployment, 2016 - 2027
8.4.6.3 India customer relationship management market, by enterprise size, 2016 - 2027
8.4.6.4 India customer relationship management market, by end use, 2016 - 2027
8.4.7 Japan
8.4.7.1 Japan customer relationship management market, by solution, 2016 - 2027
8.4.7.2 Japan customer relationship management market, by deployment, 2016 - 2027
8.4.7.3 Japan customer relationship management market, by enterprise size, 2016 - 2027
8.4.7.4 Japan customer relationship management market, by end use, 2016 - 2027
8.5 Latin America
8.5.1 Latin America customer relationship management market, by solution, 2016 - 2027
8.5.2 Latin America customer relationship management market, by deployment, 2016 - 2027
8.5.3 Latin America customer relationship management market, by enterprise size, 2016 - 2027
8.5.4 Latin America customer relationship management market, by end use, 2016 - 2027
8.5.5 Brazil
8.5.5.1 Brazil customer relationship management market, by solution, 2016 - 2027
8.5.5.2 Brazil customer relationship management market, by deployment, 2016 - 2027
8.5.5.3 Brazil customer relationship management market, by enterprise size, 2016 - 2027
8.5.5.4 Brazil customer relationship management market, by end use, 2016 - 2027
8.6 MEA
8.6.1 MEA customer relationship management market, by solution, 2016 - 2027
8.6.2 MEA customer relationship management market, by deployment, 2016 - 2027
8.6.3 MEA customer relationship management market, by enterprise size, 2016 - 2027
8.6.4 MEA customer relationship management market, by end use, 2016 - 2027
Chapter 9 Competitive Landscape
9.1 Salesforce.com, Inc.
9.1.1 Company overview
9.1.2 Financial performance
9.1.3 Product benchmarking
9.1.4 Strategic initiatives
9.2 Microsoft Corporation
9.2.1 Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.3 SAP SE
9.3.1 Company overview
9.3.2 Financial performance
9.3.3 Product benchmarking
9.3.4 Strategic initiatives
9.4 Oracle Corporation
9.4.1 Company overview
9.4.2 Financial performance
9.4.3 Product benchmarking
9.4.4 Strategic initiatives
9.5 Adobe Systems Inc.
9.5.1 Company overview
9.5.2 Financial performance
9.5.3 Product benchmarking
9.5.4 Strategic initiatives
9.6 SugarCRM
9.6.1 Company overview
9.6.2 Financial performance
9.6.3 Product benchmarking
9.6.4 Strategic initiatives
9.7 Zoho Corporation Pvt. Ltd
9.7.1 Company overview
9.7.2 Financial performance
9.7.3 Product benchmarking
9.7.4 Strategic initiatives
9.8 Netsuite Inc.
9.8.1 Company overview
9.8.2 Financial performance
9.8.3 Product benchmarking
9.8.4 Strategic initiatives
9.9 Insightly, Inc
9.9.1 Company overview
9.9.2 Financial performance
9.9.3 Product benchmarking
9.9.4 Strategic initiatives
9.10 Creatio
9.10.1 Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.11 Other Prominent Market Competitors



List of Tables



TABLE 1 Customer relationship management market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global customer relationship management market, 2016 - 2027 (USD Billion)
TABLE 3 Global customer relationship management market, by region 2016 - 2027 (USD Billion)
TABLE 4 Global customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 5 Global customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 6 Global customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 7 Global customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 8 Customer relationship management market - Key developments
TABLE 9 Customer relationship management - Company ranking
TABLE 10 Customer relationship management - Key market driver impact
TABLE 11 Customer relationship management - Key market restraint impact
TABLE 12 CRM customer service market, 2016 - 2027 (USD Billion)
TABLE 13 CRM customer service market, by region 2016 - 2027 (USD Billion)
TABLE 14 CRM customer experience management market, 2016 - 2027 (USD Billion)
TABLE 15 CRM customer experience management market , by region 2016 - 2027 (USD Billion)
TABLE 16 CRM analytics market, 2016 - 2027 (USD Billion)
TABLE 17 CRM analytics market, by region 2016 - 2027 (USD Billion)
TABLE 18 CRM marketing automation market, 2016 - 2027 (USD Billion)
TABLE 19 CRM marketing automation market, by region, 2016 - 2027 (USD Billion)
TABLE 20 CRM salesforce automation market, 2016 - 2027 (USD Billion)
TABLE 21 CRM salesforce automation market, by region, 2016 - 2027 (USD Billion)
TABLE 22 CRM social media monitoring market, 2016 - 2027 (USD Billion)
TABLE 23 CRM social media monitoring market, by region, 2016 - 2027 (USD Billion)
TABLE 24 Other CRM solutions market, 2016 - 2027 (USD Billion)
TABLE 25 Other CRM solutions market, by region, 2016 - 2027 (USD Billion)
TABLE 26 On-premise customer relationship management market, 2016 - 2027 (USD Billion)
TABLE 27 On-premise customer relationship management market, by region, 2016 - 2027 (USD Billion)
TABLE 28 Cloud customer relationship management market, 2016 - 2027 (USD Billion)
TABLE 29 Cloud customer relationship management market, by region, 2016 - 2027 (USD Billion)
TABLE 30 Customer relationship management market in large enterprises, 2016 - 2027 (USD Billion)
TABLE 31 Customer relationship management market in large enterprises, by region, 2016 - 2027 (USD Billion)
TABLE 32 Customer relationship management market in Small and Medium Enterprise, 2016 - 2027 (USD Billion)
TABLE 33 Customer relationship management market in Small and Medium Enterprise, by region, 2016 - 2027 (USD Billion)
TABLE 34 Customer relationship management market in BFSI, 2016 - 2027 (USD Billion)
TABLE 35 Customer relationship management market in BFSI, by region 2016 - 2027 (USD Billion)
TABLE 36 Customer relationship management market in retail, 2016 - 2027 (USD Billion)
TABLE 37 Customer relationship management market in retail, by region 2016 - 2027 (USD Billion)
TABLE 38 Customer relationship management market in healthcare, 2016 - 2027 (USD Billion)
TABLE 39 Customer relationship management market in healthcare, by region 2016 - 2027 (USD Billion)
TABLE 40 Customer relationship management market in telecom & IT, 2016 - 2027 (USD Billion)
TABLE 41 Customer relationship management market in telecom & IT, by region, 2016 - 2027 (USD Billion)
TABLE 42 Customer relationship management market in discrete manufacturing, 2016 - 2027 (USD Billion)
TABLE 43 Customer relationship management market in discrete manufacturing, by region, 2016 - 2027 (USD Billion)
TABLE 44 Customer relationship management market in government & education, 2016 - 2027 (USD Billion)
TABLE 45 Customer relationship management market in government & education, by region, 2016 - 2027 (USD Billion)
TABLE 46 Customer relationship management market in other applications, 2016 - 2027 (USD Billion)
TABLE 47 Customer relationship management market in other applications, by region, 2016 - 2027 (USD Billion)
TABLE 48 North America customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 49 North America customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 50 North America customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 51 North America customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 52 U.S. customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 53 U.S. customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 54 U.S. customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 55 U.S. customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 56 Canada customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 57 Canada customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 58 Canada customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 59 Canada customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 60 Europe customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 61 Europe customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 62 Europe customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 63 Europe customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 64 U.K. customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 65 U.K. customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 66 U.K. customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 67 U.K. customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 68 Germany customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 69 Germany customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 70 Germany customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 71 Germany customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 72 Asia Pacific customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 73 Asia Pacific customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 74 Asia Pacific customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 75 Asia Pacific customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 76 China customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 77 China customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 78 China customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 79 China customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 80 India customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 81 India customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 82 India customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 83 India customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 84 Japan customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 85 Japan customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 86 Japan customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 87 Japan customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 88 Latin America customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 89 Latin America customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 90 Latin America customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 91 Latin America customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 92 Brazil customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 93 Brazil customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 94 Brazil customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 95 Brazil customer relationship management market, by end use, 2016 - 2027 (USD Billion)
TABLE 96 MEA customer relationship management market, by solution, 2016 - 2027 (USD Billion)
TABLE 97 MEA customer relationship management market, by deployment, 2016 - 2027 (USD Billion)
TABLE 98 MEA customer relationship management market, by enterprise size, 2016 - 2027 (USD Billion)
TABLE 99 MEA customer relationship management market, by end use, 2016 - 2027 (USD Billion)