Table of Content

1. Research Scope & Methodology
1.1. Study Objectives
1.2. Scope Of Study
1.3. Methodology
1.4. Assumptions & Limitations

2. Executive Summary
2.1. Market Size & Estimates
2.2. Market Overview

3. Market Dynamics
3.1. Market Definition
3.2. Key Drivers
3.2.1. Need To Protect Brand Reputation And Increase Customer Satisfaction
3.2.2. Rise In Need Of Automated Workflow And Streamlined Complaint Management Operations
3.3. Key Restraints
3.3.1. Insufficient Useful Data To Resolve Customer Complaints

4. Key Analytics
4.1. Key Investment Insights
4.2. Porter’S Five Force Analysis
4.2.1. Buyer Power
4.2.2. Supplier Power
4.2.3. Substitution
4.2.4. New Entrants
4.2.5. Industry Rivalry
4.3. Opportunity Matrix
4.4. Vendor Landscape

5. Market By Component
5.1. Software
5.2. Service

6. Market By Type
6.1. Integrated
6.2. Stand-Alone

7. Market By Deployment
7.1. On Premises
7.2. Cloud

8. Market By Industrial Vertical
8.1. Bfsi
8.2. Retail
8.3. Government & Public Sector
8.4. It & Telecom
8.5. Hospitality
8.6. Healthcare
8.7. Others

9. Geographical Analysis
9.1. North America
9.1.1. United States
9.1.2. Canada
9.2. Europe
9.2.1. United Kingdom
9.2.2. Germany
9.2.3. France
9.2.4. Italy
9.2.5. Russia
9.2.6. Belgium
9.2.7. Poland
9.2.8. Rest Of Europe
9.3. Asia Pacific
9.3.1. China
9.3.2. Japan
9.3.3. India
9.3.4. South Korea
9.3.5. Indonesia
9.3.6. Thailand
9.3.7. Vietnam
9.3.8. Australia & New Zealand
9.3.9. Rest Of Asia Pacific
9.4. Rest Of World
9.4.1. Latin America
9.4.2. Middle East & Africa

10. Company Profiles
10.1. Assurx Inc
10.2. Equiniti
10.3. Etq Llc
10.4. Freshworks Inc
10.5. Mastercontrol Inc
10.6. Oracle Corporation
10.7. Quantivate Llc
10.8. Salesforce.Com Inc
10.9. Sparta Systems Inc
10.10. Zendesk Inc
10.11. Zoho Corporation Pvt Ltd



List of Figures


Figure 1: Key Investment Insights
Figure 2: Porter’S Five Force Analysis
Figure 3: Opportunity Matrix
Figure 4: Vendor Landscape
Figure 5: Global Complaint Management Software Market, Growth Potential, By Component, In 2019
Figure 6: Global Complaint Management Software Market, By Software, 2020-2028 (In $ Million)
Figure 7: Global Complaint Management Software Market, By Service, 2020-2028 (In $ Million)
Figure 8: Global Complaint Management Software Market, Growth Potential, By Type, In 2019
Figure 9: Global Complaint Management Software Market, By Integrated, 2020-2028 (In $ Million)
Figure 10: Global Complaint Management Software Market, By Stand-Alone, 2020-2028 (In $ Million)
Figure 11: Global Complaint Management Software Market, Growth Potential, By Deployment, In 2019
Figure 12: Global Complaint Management Software Market, By On Premises, 2020-2028 (In $ Million)
Figure 13: Global Complaint Management Software Market, By Cloud, 2020-2028 (In $ Million)
Figure 14: Global Complaint Management Software Market, Growth Potential, By Industrial Vertical, In 2019
Figure 15: Global Complaint Management Software Market, By Bfsi, 2020-2028 (In $ Million)
Figure 16: Global Complaint Management Software Market, By Retail, 2020-2028 (In $ Million)
Figure 17: Global Complaint Management Software Market, By Government & Public Sector, 2020-2028 (In $ Million)
Figure 18: Global Complaint Management Software Market, By It & Telecom, 2020-2028 (In $ Million)
Figure 19: Global Complaint Management Software Market, By Hospitality, 2020-2028 (In $ Million)
Figure 20: Global Complaint Management Software Market, By Healthcare, 2020-2028 (In $ Million)
Figure 21: Global Complaint Management Software Market, By Others, 2020-2028 (In $ Million)
Figure 22: North America Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 23: United States Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 24: Canada Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 25: Europe Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 26: United Kingdom Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 27: Germany Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 28: France Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 29: Italy Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 30: Russia Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 31: Belgium Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 32: Poland Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 33: Rest Of Europe Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 34: Asia Pacific Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 35: China Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 36: Japan Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 37: India Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 38: South Korea Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 39: Indonesia Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 40: Thailand Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 41: Vietnam Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 42: Australia & New Zealand Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 43: Rest Of Asia Pacific Complaint Management Software Market, 2020-2028 (In $ Million
Figure 44: Rest Of World Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 45: Latin America Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 46: Middle East & Africa Complaint Management Software Market, 2020-2028 (In $ Million)


List of Tables


TABLE 1: MARKET SNAPSHOT - COMPLAINT MANAGEMENT SOFTWARE
TABLE 2: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 3: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 4: GLOBAL SOFTWARE MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 5: GLOBAL SOFTWARE MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 6: GLOBAL SERVICE MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 7: GLOBAL SERVICE MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 8: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 9: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 10: GLOBAL INTEGRATED MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 11: GLOBAL INTEGRATED MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 12: GLOBAL STAND-ALONE MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 13: GLOBAL STAND-ALONE MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 14: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 15: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 16: GLOBAL ON PREMISES MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 17: GLOBAL ON PREMISES MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 18: GLOBAL CLOUD MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 19: GLOBAL CLOUD MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 20: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 21: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 22: GLOBAL BFSI MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 23: GLOBAL BFSI MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 24: GLOBAL RETAIL MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 25: GLOBAL RETAIL MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 26: GLOBAL GOVERNMENT & PUBLIC SECTOR MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 27: GLOBAL GOVERNMENT & PUBLIC SECTOR MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 28: GLOBAL IT & TELECOM MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 29: GLOBAL IT & TELECOM MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 30: GLOBAL HOSPITALITY MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 31: GLOBAL HOSPITALITY MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 32: GLOBAL HEALTHCARE MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 33: GLOBAL HEALTHCARE MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 34: GLOBAL OTHERS MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 35: GLOBAL OTHERS MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 36: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GEOGRAPHY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 37: GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GEOGRAPHY, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 38: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 39: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 40: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 41: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 42: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 43: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 44: REST OF WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET, BY REGION, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 45: REST OF WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET, BY REGION, FORECAST YEARS, 2020-2028 (IN $ MILLION)