Table of Content


Table of Contents:

1.0 Executive Summary
2.0 Introduction
2.1 Intelligent Chatbots
2.2 Chatbots vs. Virtual Personal Assistants
2.3 Chatbots and Conversational UI
2.4 Role of Machine Learning and AI
2.5 Chatbots vs. Traditional Apps
2.6 Chatbots Feature Functionality
3.0 Intelligent Chatbots Ecosystem Analysis
3.1 Chatbot Open Development Ecosystem
3.2 Types of Chatbots
3.3 Chatbot Architecture
3.3.1 Generative Models
3.3.2 Retrieval Based Models
3.3.3 Pattern Based Heuristics
3.4 Machine Learning and Response Generation in Chatbots
3.5 Chatbot Ecosystem
3.5.1 Native Chatbots
3.5.2 Third Party Chatbots
3.5.3 Corporate Chatbots
3.5.4 Chatbots Delivery Channel
3.5.5 Technology Assistants
3.5.6 Chatbots Application Industry
3.6 Beyond Chatbots: Messaging is the New Voice
3.7 Potential Business Impact of Chatbots
3.7.1 Establish Scalable Customer Service
3.7.2 Develop Customer Intelligence
3.7.3 Small Businesses become More Competitive
3.7.4 Improve Customer Navigational Experience
3.7.5 Personalized Sales and Marketing
3.8 Developing Chatbots: Building Blocks and Costs Analysis
3.8.1 Building Blocks of Chatbots Development
3.8.2 Develop Prerequisite Capabilities
3.8.3 Development Options and Costs
3.8.4 Choosing a Self-Service Solution
3.9 Chatbots to Make Significant Impact on Global Economy
3.9.1 Impact on Global Job Market
3.10 Investment in Chatbot Ecosystem
3.11 Investment of Slack in Chatbots Ecosystem
4.0 Chatbot Market: SWOT Analysis and Use Cases
4.1 SWOT Analysis
4.2 Emerging Chatbot Use Cases
4.2.1 Dialog Systems
4.2.2 Toy Devices
4.2.3 Customer Service
4.2.4 Expedite Purchase Process
4.2.5 Improve Workplace Productivity
4.2.6 Booking Agent
4.2.7 Gaming Expert
4.2.8 Weather Forecaster
4.2.9 News Reporter
4.2.10 Job Hunter
4.2.11 Marketer
4.2.12 Hair Stylist and Retailer
4.2.13 Food Order Taker
4.2.14 Finance Adviser
4.2.15 Teacher
4.2.16 Legal Advisor
4.2.17 Salesman
4.3 Market Learning Self-Driving Car Device Failure
4.4 Amazon Echo Services to Hotel Suites
5.0 Chatbot Company and Solution Analysis
5.1 Anboto Group
5.1.1 Overview
5.1.2 Solution and Strategic Initiatives
5.1.2.1 Virtual Assistant for Customer Service
5.1.2.2 Intelligent Chatbots
5.1.2.3 Automatic Email Response and Management
5.1.2.4 Social Module
5.1.2.5 Feedback Management and Customer Engagement Suite
5.2 Apple Inc.
5.2.1 Overview
5.2.2 Apple Siri and Embedded Strategy
5.3 Artificial Solutions Ltd.
5.3.1 Overview
5.3.2 Solution and Strategic Initiatives
5.3.2.1 Teneo Platform
5.3.2.2 Natural Language Interface
5.3.2.3 Digital Employee
5.3.2.4 Natural Language Analytics
5.4 iDAvatars (IDA)
5.4.1 Overview
5.4.2 3D Virtual Assistant and Insyte Dashboard
5.5 Creative Virtual Ltd.
5.5.1 Overview
5.5.2 V-Person technology
5.6 CX Company
5.6.1 Overview
5.6.2 Digital CX Solutions
5.7 eGain Corporation
5.7.1 Overview
5.7.2 Solution and Strategic Initiatives
5.8 Eidoserve Inc.
5.8.1 Overview
5.8.2 Abby and IVR Solution
5.9 Existor
5.9.1 Overview
5.9.2 Existor Chatbots
5.10 Google
5.10.1 Overview
5.10.2 Solution and Strategic Initiatives
5.10.2.1 Google Now
5.10.2.2 Google Assistant
5.10.2.3 Google Home
5.10.2.4 Embedded Strategy
5.10.2.5 Allo
5.10.2.6 DeepMind Acquisition
5.11 Intel Corporation
5.11.1 Overview
5.11.2 Solution and Strategic Initiatives
5.11.2.1 Digital Personal Assistant for the Enterprise
5.11.2.2 Intel AI Acquisition Strategy
5.11.2.3 Intel Ginger
5.11.2.4 Next gen AI Chip Strategy
5.11.2.5 Intel JARVIS
5.12 Microsoft Corporation
5.12.1 Overview
5.12.2 Solution and Strategic Initiatives
5.12.2.1 Microsoft Key Five Assets Strategy
5.12.2.2 Microsoft Cortana
5.12.2.3 Genee and Other Acquisition Strategy
5.12.2.4 Tay Bot
5.12.2.5 Xiaoice
5.12.2.6 Microsoft AI and Research Group
5.12.2.7 Industry Collaboration
5.13 Speaktoit Inc.
5.13.1 Overview
5.13.2 Solution and Strategic Initiatives
5.13.2.1 Assistant.ai
1.1.1.1 Api.ai
5.14 InteliWISE SA
5.14.1 Overview
5.14.2 Solution and Strategic Initiatives
5.14.2.1 Virtual Assistant Chatbot
5.14.2.2 Facebook Messenger Bot
5.14.2.3 Proactive LiveChat
5.14.2.4 Omnichannel Contact Center
5.14.2.5 eGOV
5.15 Facebook Inc.
5.15.1 Overview
5.15.2 Solution and Strategic Initiatives
5.15.2.1 Facebook M
5.15.2.2 DeepText: Text Understanding Engine
5.15.2.3 Third Party Integration
5.16 Saleforce
5.16.1 Overview
5.16.2 Solution and Strategic Initiatives
5.16.3 Einstein
5.16.4 Acquisition Strategy
5.17 Amazon
5.17.1 Overview
5.17.2 Solution and Strategic Initiatives
5.17.2.1 Amazon Alexa Voice
5.17.2.2 Amazon Echo
5.18 SK Telecom Co, Ltd.
5.18.1 Overview
5.18.2 Solution and Strategic Initiatives
5.18.2.1 NUGU
5.18.2.2 Inclusion of Conexant Systems AI Capabilities
5.19 motion.ai
5.20 Indigo
5.21 Vokul
5.22 24me
5.23 Robin
5.24 Wunderlist
5.25 Cubic
5.26 Hound
5.27 SIRIUS
5.28 Yahoo Inc.
5.28.1 Overview
5.28.2 Yahoo Chatbots on Kik and Facebook Messenger
5.29 Helpshift
5.30 Haptik, Inc.
5.31 Aspect Software, Inc.
5.31.1 Aspect Mila: Workforce Chatbot
5.31.2 Aspect Chatbots based on ITR
5.32 Inbenta Technologies Inc.
5.32.1 Inbenta Chatbots to Skype and Facebook Messenger
5.32.2 Inbenta Chatbot Development Platform
5.33 Twilio
5.33.1 Twilio Supports HelloVote Chatbot
5.33.2 Exclusive Interview of Twilio with Mind Commerce
5.33.2.1 Overall Twilio’s Comments on Bots
5.33.2.2 Twilio’s Responds to Key Questions
5.34 IBM Watson
6.0 Conclusions and Recommendations
6.1 Chatbots to Redefine HCI
6.2 Marketing Guide for the Future
6.3 AI Chatbots App
6.4 Recommendations to Market Players
6.4.1 Chatbots for Consumer Market
6.4.2 Integration and Convergence in Enterprise and Industrial Segment
6.4.3 Recommendations to Investors
7.0 AI Based Chatbot Market Analysis and Forecasts 2020 – 2025
7.1 Global Markets for AI based Chatbots by Type 2020 – 2025
7.2 AI based Chatbots by Interface Type 2020 – 2025
7.2.1 AI based Voice Chatbots by sub-category 2020 – 2025
7.3 Global Market Size AI Chatbots by Value Chain Components 2020 – 2025
7.4 Global Markets for AI based Chatbots by Business Model 2020 – 2025
7.5 Global Markets for AI based Chatbots by Deployment 2020 – 2025
7.6 Global Markets for AI based Chatbots by Market Segment 2020 – 2025
7.7 Global Markets for AI based Chatbots by Applications 2020 – 2025
7.8 Global Markets for AI based Chat by Use Case 2020 – 2025
7.9 Global Markets for AI based Chatbots by Industry Vertical 2020 – 2025
8.0 Regional AI based Chatbot Market 2020 – 2025
8.1 AI based Chatbot Market by Region 2020 – 2025
8.2 North America AI Based Chatbot Markets by Country 2020 – 2025
8.3 Latin America AI Based Chatbot Markets by Country 2020 – 2025
8.4 Europe AI Based Chatbot Markets by Country 2020 – 2025
8.5 APAC AI Based Chatbot Markets by Country 2020 – 2025
8.6 MEA AI Based Chatbot Markets by Country 2020 – 2025
9.0 Conversational AI Forecasts 2020 – 2025
9.1 Global Market for Conversational AI by Deployment Type 2020 – 2025
9.2 Global Markets for Conversational AI by Value Chain Components 2020 – 2025
9.3 Global Markets for Conversational AI by Market Segment 2020 – 2025
9.4 Global Markets for Conversational AI by Applications 2020 – 2025
9.5 Global Markets for Conversational AI by Use Case 2020 – 2025
9.6 Global Markets for Conversational AI by Industry Vertical 2020 – 2025
9.7 Global Markets for Conversational AI by Region 2020 – 2025
9.7.1 North American Markets for Conversational AI by Country 2020 – 2025
9.7.2 Latin American Markets for Conversational AI by Country 2020 – 2025
9.7.3 European Markets for Conversational AI by Country 2020 – 2025
9.7.4 APAC Markets for Conversational AI by Country 2020 – 2025
9.7.5 MEA Markets for Conversational AI by Country 2020 – 2025

Tables

Table 1: Investment in Chatbot Companies
Table 2: Intelligent Chatbots Market SWOT Analysis Chart
Table 3: Global Market for AI based Chatbots 2020 – 2025
Table 4: Global Market for AI based Chatbots by Type 2020 – 2025
Table 5: Global Market for AI based Chatbots by Type 2020 – 2025
Table 6: Global Market for AI based Voice Chatbots by Sub-category 2020 – 2025
Table 7: Global Market for AI Chatbots by Value Chain Components 2020 – 2025
Table 6: Global Market for AI Chatbots by Business Model 2020 – 2025
Table 7: Global Market for AI Chatbots by Deployment 2020 – 2025
Table 8: Global Market for AI Chatbots by Market Segment 2020 – 2025
Table 9: Global Market for AI Chatbots by Applications 2020 – 2025
Table 10: Global Market for AI Chatbots by Use Case 2020 – 2025
Table 11: Global Market for AI Chatbots by Industry Vertical
Table 12: Global Market for AI Chatbots by Region 2020 – 2025
Table 13: North American Market for AI Chatbots 2020 – 2025
Table 14: Latin American Market for AI Chatbots 2020 – 2025
Table 15: Europe Market for AI Chatbots 2020 – 2025
Table 16: APAC Market for AI Chatbots 2020 – 2025
Table 17: MEA Market for AI Chatbots 2020 – 2025
Table 18: Global Market for Conversational AI by Deployment 2020 – 2025
Table 19: Global Market for Conversational AI by Value Chain Components 2020 – 2025
Table 20: Global Market for Conversational AI by Market Segment 2020 – 2025
Table 21: Global Market for Conversational AI by Applications 2020 – 2025
Table 22: Global Market for Conversational AI by Use Case 2020 – 2025
Table 23: Global Market for Conversational AI by Industry Vertical 2020 – 2025
Table 24: Global Market for Conversational AI by Region 2020 – 2025
Table 25: North American Markets for Conversational AI 2020 – 2025
Table 26: Latin American Market for Conversational AI 2020 – 2025
Table 27: European Market for Conversational AI 2020 – 2025
Table 28: APAC Market for Conversational AI 2020 – 2025
Table 29: MEA Market for Conversational AI 2020 – 2025

Figures

Figure 1: Architecture of Intelligent Chatbots
Figure 2: Chatbot Ecosystem
Figure 3: Global Economic Impact of Intelligent Chatbots and VPA 2020 – 2025
Figure 4: Chatbots Investment
Figure 5: Global Market for AI based Chatbots 2020 – 2025
Figure 6: Global Market for AI based Chatbots by Type 2020 – 2025
Figure 7: Global Market for AI based Chatbots by Type 2020 – 2025
Figure 8: Global Market for AI based Voice Chatbots by Sub-category 2020 – 2025
Figure 9: Global Market for AI Chatbots by Value Chain Components 2020 – 2025
Figure 10: Global Market for AI Chatbots by Business Model 2020 – 2025
Figure 11: Global Market for AI Chatbots by Deployment 2020 – 2025
Figure 12: Global Market for AI Chatbots by Market Segment 2020 – 2025
Figure 13: Global Market for AI Chatbots by Applications 2020 – 2025
Figure 14: Global Market for AI Chatbots by Use Case 2020 – 2025
Figure 15: Global Market for AI Chatbots by Industry Vertical 2020 – 2025
Figure 16: Global Market for AI Chatbots by Region 2020 – 2025
Figure 17: North American Market for AI Chatbots 2020 – 2025
Figure 18: Latin American Market for AI Chatbots 2020 – 2025
Figure 19: Europe Market for AI Chatbots 2020 – 2025
Figure 20: APAC Market for AI Chatbots 2020 – 2025
Figure 21: MEA Market for AI Chatbots 2020 – 2025
Figure 22: Global Market for Conversational AI by Deployment 2020 – 2025
Figure 23: Global Market for Conversational AI by Value Chain Components 2020 – 2025
Figure 24: Global Market for Conversational AI by Market Segment 2020 – 2025
Figure 25: Global Market for Conversational AI by Applications 2020 – 2025
Figure 26: Global Market for Conversational AI by Use Case 2020 – 2025
Figure 27: Global Market for Conversational AI by Industry Vertical 2020 – 2025
Figure 28: Global Market for Conversational AI by Region 2020 – 2025
Figure 29: North American Market for Conversational AI 2020 – 2025
Figure 30: Latin American Market for Conversational AI 2020 – 2025 2020 – 2025
Figure 31: European Market for Conversational AI 2020 – 2025
Figure 32: APAC Market for Conversational AI 2020 – 2025
Figure 33: MEA Market for Conversational AI 2020 – 2025