Table of Content

Executive Summary
Key Findings
Key Findings (continued)
Key Findings (continued)

State of the Market
How UCC Technology is Currently Deployed
Top Drivers for Technology Investments
Frequency of Technology Use
Current Communications Environments
Allocation of IT/Telecom Budget
Top Drivers for Technology Replacement
Current Open Office and Small Meeting Space Adoption

2020 UCC Trends to Watch—Multi-Cloud
Multi-Cloud
Top IT Challenges
Plans for Communications Solutions in Two Years
Future Adoption Plans for Various Cloud Models

2020 UCC Trends to Watch—Programmable Communications
Programmable Communications
Future Plans for Workloads in the Cloud

2020 UCC Trends to Watch—New OPEX Models
New OPEX Models
Enterprise Digital Solution Investment Drivers

2020 UCC Trends to Watch—Artificial Intelligence
Artificial Intelligence
Benefits of Using AI to Enhance Communications
Risks of Using AI to Enhance Communications

2020 UCC Trends to Watch—Equipping the Modern Workplace
Equipping the Modern Workplace
Top Investment Plans to Support Productive Offices
Office Configuration Expectations in Two Years
Satisfaction with Room-based Video Conferencing Devices

Strategic Imperatives in 2020
Strategic Imperatives for Success and Growth
Legal Disclaimer

Appendix
List of Exhibits