Table of Content

Executive Summary
Executive Summary

Research Scope and Market Definitions
Research Scope
Key AI Technologies in Enterprise Communications and Collaboration
Market Definitions
Market Definitions (continued)
AI Services Segmentation by Skill Set
AI Services Segmentation by Skill Set (continued)

State of the Market
Infusion of AI in Enterprise Communications and Collaboration
Infusion of AI in Enterprise Communications and Collaboration (continued)

Market Trends—Technology Trends
Key AI Trends in Enterprise Communications and Collaboration
Evolution of Assisted Intelligence in Enterprises
Evolution of Assisted Intelligence in Enterprises (continued)
Evolution of Assisted Intelligence in Enterprises (continued)
Other Emerging Assisted Intelligence Use Cases in Enterprises
Emergence of Augmented and Prescriptive Intelligence

End-user Trends—Decision Maker Perceptions of AI
Perception of Relevance of AI to Enhance Enterprise Communications and Collaboration—Global and Regional
Top Benefits and Risks Associated with AI-powered Enterprise Communications and Collaboration
Top AI Benefits and Risks by Region—North America
Top AI Benefits and Risks by Region—Europe
Top AI Benefits and Risks by Region—Latin America
Top AI Benefits and Risks by Region—APAC
Metrics on a Specific Type of Risk—Jobs Replaced by Automation
Summary of Survey Findings
Summary of Survey Findings (continued)

Market Drivers and Restraints
Market Drivers
Market Restraints

Developer Ecosystem and Key Competitor Profiles
Enterprise AI Developer Ecosystem
Key Enterprise AI Use Cases and Applications
Competitive Landscape
Competitive Landscape (continued)
Competitor Profile: Amazon
Competitor Profile: Google
Competitor Profile: Microsoft
Competitor Profile: Microsoft (continued)
Competitor Profile: IBM
Competitor Profile: Cisco
Competitor Profile: Zoom
Competitor Profile: Slack
Competitor Profile: Audeering
Competitor Profile: Afiniti
Other Key Competitors in AI-powered Enterprise Communications and Collaboration

Conclusion
Conclusion
Legal Disclaimer

Appendix
List of Exhibits
List of Exhibits (continued)