Table of Content

Research Objectives and Methods
Research Objectives
Survey Methodology
Countries Where Survey Respondents’ IT/Telecom Assets are Situated
Survey Respondents by Company Size
Survey Respondent Roles in Technology Purchase Decisions
Survey Respondents by Industry Sector
Survey Respondents by Job Title

Summary of Major Findings
Summary of Major Findings
Summary of Major Findings (continued)

Decision-maker Positioning
Roles Involved in Technology Purchase Decisions
Roles Driving Technology Adoption
Importance of Consumer-like Experiences
Importance of Application Support on Mobile Devices
Workforce Demographic Considerations in Purchase Decisions
Position on the Adoption Curve of New Technologies
Open Office and Small Meeting Space Adoption
Office Configuration Expectations in Three Years
Top Investment Plans to Support Productive Offices

Communications and Collaboration Adoption Status
Top Drivers for Technology Investments
Communications and Collaboration Technologies Currently Deployed
Conferencing Technologies Currently Deployed
How Technology is Deployed
Frequency of Technology Use
How Technology is Deployed
Benefits of Communication and Collaboration Deployment
Top Restraints to Desktop Video and Web Conferencing Investment
Top Restraints to Conference Room-based Video Conferencing Investment
Top Restraints to Huddle Room Video Conferencing (Meant for Small Rooms of Up to 4–6 People Investment
Top Restraints to Audio Conferencing Investment
Top Restraints to IP Telephony Investment
Top Restraints to Team Collaboration Tools (e.g., Slack, Microsoft Teams) Investment
Top Restraints to Desktop or Mobile Voice or UC Client Investment
Top Restraints to Consumer Messaging and Calling Services (e.g., Skype, Google) Investment
Top Restraints to Headset Investment
Top Restraints to Webinar Investment
Current Communications Environments
Plans for Communications Solutions in Two Years
Status of Microsoft Skype for Business and Teams Deployment
Relevance of Using AI to Enhance Communications
Benefits of Using AI to Enhance Communications
Risks of Using AI to Enhance Communications
Current Video and Web Conferencing Deployments
Satisfaction with Cloud Video and Web Conferencing Solutions
Top Factors in Cloud Video and Web Conferencing Selection
Satisfaction with Team Collaboration Tools
Top Factors in Team Collaboration Tool Selection
Perceptions of Team Collaboration Tool Providers
Satisfaction with Room-based Video Conferencing Devices
Top Factors Affecting Room-based Video Conferencing Device Purchases

Total Annual Revenues
Revenue Growth
Profit Margins
Top Investments for 2020 Enterprise Digital Solution Budgets

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List of Exhibits