1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.2.1 INCLUSIONS AND EXCLUSIONS 19
1.3 MARKET SCOPE 19
1.3.1 MARKET SEGMENTATION 19
1.3.2 REGIONS COVERED 20
1.4 YEARS CONSIDERED FOR THE STUDY 20
1.5 CURRENCY CONSIDERED 20
1.6 STAKEHOLDERS 21

2 RESEARCH METHODOLOGY 22
2.1 RESEARCH DATA 22
2.1.1 SECONDARY DATA 23
2.1.2 PRIMARY DATA 23
2.1.2.1 Breakup of primary profiles 23
2.2 BREAKUP AND DATA TRIANGULATION 24
2.3 MARKET SIZE ESTIMATION 24
2.3.1 TOP-DOWN APPROACH 25
2.3.2 BOTTOM-UP APPROACH 26
2.4 COMPETITIVE LEADERSHIP MAPPING METHODOLOGY 28
2.5 MARKET FORECAST 29
2.6 ASSUMPTIONS FOR THE STUDY 30
2.7 LIMITATIONS OF THE STUDY 30

3 EXECUTIVE SUMMARY 31

4 PREMIUM INSIGHTS 36
4.1 ATTRACTIVE OPPORTUNITIES IN THE BUSINESS PROCESS MANAGEMENT MARKET 36
4.2 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION
(2020 VS. 2025) 36
4.3 BUSINESS PROCESS MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2020 VS. 2025) 37
4.4 BUSINESS PROCESS MANAGEMENT MARKET, BY ORGANIZATION SIZE
(2020 VS. 2025) 37
4.5 BUSINESS PROCESS MANAGEMENT MARKET, BY INDUSTRY (2020 VS. 2025) 38
4.6 MARKET INVESTMENT SCENARIO 38
?

5 MARKET OVERVIEW 39
5.1 INTRODUCTION 39
5.2 MARKET DYNAMICS 39
5.2.1 DRIVERS 40
5.2.1.1 Optimized resource utilization through automated business processes 40
5.2.1.2 Automated IT systems help serve customers’ dynamic requirements 40
5.2.1.3 Streamlined communication across varied business functions in the organization 41
5.2.2 RESTRAINTS 41
5.2.2.1 Persistent growth in cyberattacks and security issues 41
5.2.3 OPPORTUNITIES 41
5.2.3.1 Integration of AI and ML technologies 41
5.2.3.2 Rising demand for robust solutions to maximize the visibility and control over processes 42
5.2.4 CHALLENGES 42
5.2.4.1 Growing cultural barrier to adopt advanced solutions over traditional systems 42
5.2.4.2 Selecting appropriate processes to implement automation 42
5.3 USE CASES 43
5.3.1 USE CASE 1: AUTOMATING EMPLOYEE SURVEY PROCESS BY DEPLOYING BUSINESS PROCESS MANAGEMENT SOLUTION 43
5.3.2 USE CASE 2: AUTOMATING CORE BUSINESS OPERATIONS AND SERVICE FUNCTION BY IMPLEMENTING BUSINESS PROCESS MANAGEMENT SOLUTION 43
5.3.3 USE CASE 3: TRANSFORMING SUPPLY CHAIN TO STREAMLINE PURCHASE ORDER BY IMPLEMENTING BUSINESS PROCESS MANAGEMENT SOLUTION 44

6 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT 45
6.1 INTRODUCTION 46
6.1.1 COMPONENT: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 46
6.2 PLATFORM 48
6.3 SERVICES 50

7 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION 51
7.1 INTRODUCTION 52
7.1.1 BUSINESS FUNCTION: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 52
7.2 HUMAN RESOURCE MANAGEMENT 54
7.3 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT 55
7.4 SALES AND MARKETING 56
7.5 ACCOUNTING AND FINANCE 57
7.6 CUSTOMER SERVICE SUPPORT 58
7.7 OTHERS 59

8 BUSINESS PROCESS MANAGEMENT MARKET, BY DEPLOYMENT TYPE 60
8.1 INTRODUCTION 61
8.1.1 DEPLOYMENT TYPE: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 61
8.2 ON-PREMISES 62
8.3 CLOUD 63

9 BUSINESS PROCESS MANAGEMENT MARKET, BY ORGANIZATION SIZE 64
9.1 INTRODUCTION 65
9.1.1 ORGANIZATION SIZE: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 65
9.2 LARGE ENTERPRISES 66
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 67

10 BUSINESS PROCESS MANAGEMENT MARKET, BY INDUSTRY 68
10.1 INTRODUCTION 69
10.1.1 INDUSTRY: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 69
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 71
10.3 INFORMATION TECHNOLOGY 72
10.4 TELECOMMUNICATION 73
10.5 RETAIL AND CONSUMER GOODS 74
10.6 MANUFACTURING 75
10.7 HEALTHCARE AND LIFE SCIENCES 76
10.8 OTHER INDUSTRIES 77

11 BUSINESS PROCESS MANAGEMENT MARKET, BY REGION 78
11.1 INTRODUCTION 79
11.2 NORTH AMERICA 80
11.2.1 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 80
11.2.2 UNITED STATES 84
11.2.3 CANADA 85
11.3 EUROPE 87
11.3.1 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 87
11.3.2 UNITED KINGDOM 90
11.3.3 GERMANY 91
11.3.4 FRANCE 92
11.3.5 REST OF EUROPE 94
11.4 ASIA PACIFIC 95
11.4.1 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 95
11.4.2 CHINA 99
11.4.3 JAPAN 100
11.4.4 REST OF ASIA PACIFIC 102
?
11.5 MIDDLE EAST AND AFRICA 103
11.5.1 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 103
11.5.2 KINGDOM OF SAUDI ARABIA 106
11.5.3 UNITED ARAB EMIRATES 107
11.5.4 REST OF MIDDLE EAST AND AFRICA 108
11.6 LATIN AMERICA 109
11.6.1 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET DRIVERS 109
11.6.2 BRAZIL 112
11.6.3 MEXICO 113
11.6.4 REST OF LATIN AMERICA 114

12 COMPETITIVE LANDSCAPE 116
12.1 INTRODUCTION 116
12.2 COMPETITIVE SCENARIO 117
12.2.1 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 117
12.2.2 BUSINESS EXPANSIONS 118
12.2.3 AGREEMENTS/PARTNERSHIPS/COLLABORATIONS 118
12.2.4 ACQUISITIONS 119
12.3 COMPETITIVE LEADERSHIP MAPPING 120
12.3.1 VISIONARY LEADERS 120
12.3.2 DYNAMIC DIFFERENTIATORS 120
12.3.3 INNOVATORS 120
12.3.4 EMERGING COMPANIES 121

13 COMPANY PROFILES 122
13.1 INTRODUCTION 122
13.2 PEGASYSTEMS 122
(Business Overview, Products and Services Offered, Recent Developments, and SWOT Analysis)*
13.3 APPIAN 127
13.4 IBM 132
13.5 ORACLE 136
13.6 SOFTWARE AG 141
13.7 NINTEX 145
13.8 OPENTEXT 148
13.9 GENPACT 151
13.10 NEWGEN SOFTWARE 155
13.11 TIBCO 157
13.12 BIZAGI 159
13.13 PROCESSMAKER 160
13.14 CREATIO 161
13.15 AGILEPOINT 162
13.16 BP LOGIX 163
13.17 K2 164
13.18 KISSFLOW 165
13.19 BONITASOFT 166
13.20 KOFAX 167
13.21 AURAPORTAL 168
*Details on Business Overview, Products and Services Offered, Recent Developments, and SWOT Analysis might not be captured in case of unlisted companies.
13.22 RIGHT-TO-WIN 169

14 APPENDIX 170
14.1 DISCUSSION GUIDE 170
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 176
14.3 AVAILABLE CUSTOMIZATIONS 178
14.4 RELATED REPORTS 178
14.5 AUTHOR DETAILS 179