Table of Content



Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
1.4. List of Abbreviations
Chapter 2. Executive Summary
2.1. Business Process Outsourcing Market – Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2. Business Process Outsourcing Market, 2016 - 2027
Chapter 3. Business Process Outsourcing Industry Outlook
3.1. Market Segmentation
3.2. Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.3.3. Market opportunity analysis
3.4. Penetration & Growth Prospects Mapping
3.5. Industry Analysis - Porter’s Five Forces Analysis
3.6. PESTEL Analysis
Chapter 4. Business Process Outsourcing Market: Service Outlook
4.1. Business Process Outsourcing Market Estimates & Forecasts, By Service, 2019 & 2027 (USD Billion)
4.2. Finance & Accounting
4.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.2.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
4.3. Human Resources
4.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.3.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
4.4. Knowledge Process Outsourcing
4.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.4.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
4.5. Procurement & Supply Chain
4.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.5.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
4.6. Customer Services
4.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.6.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
4.7. Others
4.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
4.7.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
Chapter 5. Business Process Outsourcing Market: End-Use Outlook
5.1. Business Process Outsourcing Market Estimates & Forecasts By End Use, 2019 & 2027 (USD Billion)
5.2. Banking, Financial Services, and Insurance (BFSI)
5.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.2.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
5.3. Healthcare
5.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.3.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
5.4. Manufacturing
5.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.4.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
5.5. IT & Telecommunications
5.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.5.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
5.6. Retail
5.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.6.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
5.7. Others
5.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
5.7.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
Chapter 6. Business Process Outsourcing Market: Regional Outlook
6.1. Business Process Outsourcing Market Estimates & Forecasts By Region, 2019 & 2027 (USD Billion)
6.2. North America
6.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.2.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.2.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.2.4. U.S.
6.2.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.2.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.2.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.2.5. Canada
6.2.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.2.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.2.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.3. Europe
6.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.3.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.3.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.3.4. U.K.
6.3.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.3.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.3.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.3.5. Germany
6.3.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.3.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.3.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.3.6. France
6.3.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.3.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.3.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4. Asia Pacific
6.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4.4. China
6.4.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4.5. India
6.4.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4.6. Japan
6.4.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4.7. Singapore
6.4.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.7.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.7.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.4.8. Malaysia
6.4.8.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.4.8.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.4.8.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.5. Latin America
6.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.5.2. Market estimates and forecasts, by service 2016 - 2027 (USD Billion)
6.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.5.4. Brazil
6.5.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.5.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.5.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.5.5. Mexico
6.5.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.5.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.5.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
6.6. Middle East & Africa
6.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
6.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
6.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
Chapter 7. Competitive Landscape
7.1. Accenture
7.1.1. Company overview
7.1.2. Financial performance
7.1.3. Product benchmarking
7.1.4. Recent developments
7.2. Infosys Limited
7.2.1. Company overview
7.2.2. Financial performance
7.2.3. Product benchmarking
7.2.4. Recent developments
7.3. HCL Technologies Limited
7.3.1. Company overview
7.3.2. Financial performance
7.3.3. Product benchmarking
7.3.4. Recent developments
7.4. CBRE Group, Inc.
7.4.1. Company overview
7.4.2. Financial performance
7.4.3. Product benchmarking
7.4.4. Recent developments
7.5. NCR Corporation
7.5.1. Company overview
7.5.2. Financial performance
7.5.3. Product benchmarking
7.5.4. Recent developments
7.6. Wipro Limited
7.6.1. Company overview
7.6.2. Financial performance
7.6.3. Product benchmarking
7.6.4. Recent developments
7.7. Capgemini
7.7.1. Company overview
7.7.2. Financial performance
7.7.3. Product benchmarking
7.7.4. Recent developments
7.8. TTEC Holdings, Inc.
7.8.1. Company overview
7.8.2. Financial performance
7.8.3. Product benchmarking
7.8.4. Recent developments
7.9. Sodexo
7.9.1. Company overview
7.9.2. Financial performance
7.9.3. Product benchmarking
7.9.4. Recent developments
7.10. Amdocs
7.10.1. Company overview
7.10.2. Financial performance
7.10.3. Product benchmarking
7.10.4. Recent developments



List of Tables



Table 1 List of Abbreviations
Table 2 Business process outsourcing market – Industry snapshot & key buying criteria, 2016 - 2027
Table 3 Business process outsourcing market, 2016 - 2027 (USD Billion)
Table 4 Business process outsourcing market, by region, 2016 - 2027 (USD Billion)
Table 5 Business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 6 Business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 7 Finance & accounting market, 2016 - 2027 (USD Billion)
Table 9 Finance & accounting market, by region, 2016 - 2027 (USD Billion)
Table 10 Human resources market, 2016 - 2027 (USD Billion)
Table 11 Human resources market, by region, 2016 - 2027 (USD Billion)
Table 12 Knowledge process outsourcing market, 2016 - 2027 (USD Billion)
Table 13 Knowledge process outsourcing market, by region, 2016 - 2027 (USD Billion)
Table 14 Procurement & supply chain market, 2016 - 2027 (USD Billion)
Table 15 Procurement & supply chain market, by region, 2016 - 2027 (USD Billion)
Table 16 Customer services market, 2016 - 2027 (USD Billion)
Table 17 Customer services market, by region, 2016 - 2027 (USD Billion)
Table 18 Others market, 2016 - 2027 (USD Billion)
Table 19 Others market, by region, 2016 - 2027 (USD Billion)
Table 20 BFSI market, 2016 - 2027 (USD Billion)
Table 21 BFSI market, by region, 2016 - 2027 (USD Billion)
Table 22 Healthcare market, 2016 - 2027 (USD Billion)
Table 23 Healthcare market, by region, 2016 - 2027 (USD Billion)
Table 24 Manufacturing market, 2016 - 2027 (USD Billion)
Table 25 Manufacturing market, by region, 2016 - 2027 (USD Billion)
Table 26 IT & Telecommunication market, 2016 - 2027 (USD Billion)
Table 27 IT & Telecommunication market, by region, 2016 - 2027 (USD Billion)
Table 28 Retail market, 2016 - 2027 (USD Billion)
Table 28 Retail market, by region, 2016 - 2027 (USD Billion)
Table 30 Others market, 2016 - 2027 (USD Billion)
Table 31 Others market, by region, 2016 - 2027 (USD Billion)
Table 31 North America business process outsourcing market, 2016 - 2027 (USD Billion)
Table 32 North America business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 33 North America business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 34 U.S. business process outsourcing market, 2016 - 2027 (USD Billion)
Table 35 U.S. business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 36 U.S. business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 37 Canada business process outsourcing market, 2016 - 2027 (USD Billion)
Table 38 Canada business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 39 Canada business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 40 Europe business process outsourcing market, 2016 - 2027 (USD Billion)
Table 41 Europe business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 42 Europe business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 43 U.K. business process outsourcing market, 2016 - 2027 (USD Billion)
Table 44 U.K. business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 45 U.K. business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 46 Germany business process outsourcing market, 2016 - 2027 (USD Billion)
Table 47 Germany business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 48 Germany business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 49 France business process outsourcing market, 2016 - 2027 (USD Billion)
Table 50 France business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 51 France business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 52 Asia Pacific business process outsourcing market, 2016 - 2027 (USD Billion)
Table 53 Asia Pacific business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 54 Asia Pacific business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 55 China business process outsourcing market, 2016 - 2027 (USD Billion)
Table 56 China business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 57 China business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 58 India business process outsourcing market, 2016 - 2027 (USD Billion)
Table 59 India business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 60 India business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 61 Japan business process outsourcing market, 2016 - 2027 (USD Billion)
Table 62 Japan business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 63 Japan business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 64 Singapore business process outsourcing market, 2016 - 2027 (USD Billion)
Table 65 Singapore business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 66 Singapore business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 67 Malaysia business process outsourcing market, 2016 - 2027 (USD Billion)
Table 68 Malaysia business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 69 Malaysia business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 70 Latin America business process outsourcing market, 2016 - 2027 (USD Billion)
Table 71 Latin America business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 72 Latin America business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 73 Brazil business process outsourcing market, 2016 - 2027 (USD Billion)
Table 74 Brazil business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 75 Brazil business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 76 Mexico business process outsourcing market, 2016 - 2027 (USD Billion)
Table 77 Mexico business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 78 Mexico business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 79 MEA business process outsourcing market, 2016 - 2027 (USD Billion)
Table 80 MEA business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 81 MEA business process outsourcing market, by service, 2016 - 2027 (USD Billion)