Table of Content

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.2.1 INCLUSIONS AND EXCLUSIONS 14
1.3 MARKET SCOPE 14
1.3.1 MARKET SEGMENTATION 14
1.4 YEARS CONSIDERED FOR THE STUDY 15
1.5 CURRENCY CONSIDERED 15
1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.2 PRIMARY DATA 18
2.1.2.1 Breakup of primary profiles 18
2.1.2.2 Key industry insights 19
2.2 MARKET BREAKUP AND DATA TRIANGULATION 19
2.3 MARKET SIZE ESTIMATION 20
2.3.1 TOP-DOWN APPROACH 20
2.3.2 BOTTOM-UP APPROACH 21
2.4 ASSUMPTIONS FOR THE STUDY 21
2.5 LIMITATIONS OF THE STUDY 22

3 EXECUTIVE SUMMARY 23

4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE OPPORTUNITIES IN THE MIDDLE EAST CLOUD APPLICATIONS MARKET 28
4.2 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY APPLICATION (2019 VS. 2024) 29
4.3 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY ORGANIZATION SIZE
(2019 VS. 2024) 29
4.4 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY VERTICAL (2019 VS. 2024) 30

5 MARKET OVERVIEW 31
5.1 INTRODUCTION 31
5.2 MARKET DYNAMICS 31
5.2.1 DRIVERS 32
5.2.1.1 Increase in investment in digital transformation by governments 32
5.2.1.2 Business expansion by global vendors to gain the first-mover advantage 32
5.2.1.3 Initiatives by government organizations to promote the latest technologies 32
5.2.1.4 Increased awareness of the benefits of cloud and its adjacent technologies among enterprises 33
5.2.2 RESTRAINTS 33
5.2.2.1 Difficulty in addressing governance and compliance requirements 33
5.2.2.2 Limited bandwidth providers and lack of access to high-speed internet 34
5.2.3 OPPORTUNITIES 34
5.2.3.1 Improving network connectivity to provide seamless SaaS implementation 34
5.2.3.2 Telecom service providers leveraging existing infrastructure to offer cloud-based services 34
5.2.4 CHALLENGES 35
5.2.4.1 High latency and workload complexities in the cloud environment 35
5.3 REGULATORY LANDSCAPE 35
5.3.1 REGULATIONS IN UNITED ARAB EMIRATES 35
5.3.1.1 UAE Civil Code Number 5 of 1985 on the Civil Transactions Law 35
5.3.1.2 UAE Federal Law Number 2 on the Prevention of IT Crimes 35
5.3.1.3 Federal Law Number 1 of 2006 Concerning Electronic Transactions and eCommerce 36
5.3.1.4 Dubai International Financial Centre Law Number 5 of 2012 36
5.3.1.5 Electronic Transactions Law, DIFC Law Number 2 of 2017 36
5.3.2 REGULATIONS IN SAUDI ARABIA 37
5.3.2.1 Law Number 20 of 2014 Pertaining to Electronic Transactions 37
5.3.2.2 Anti-Cyber Crime Law 37
5.3.2.3 Saudi Arabia Telecommunications Act 38
5.3.2.4 Shariah Principles 38
5.3.3 REGULATIONS IN QATAR 38
5.3.3.1 Penal Code: Law 11 of 2004 39
5.3.3.2 Electronic Commerce and Transactions Law 39
5.3.3.3 Telecommunications Law 39
5.3.3.4 Banking Law: Law 33 of 2006 40
5.3.3.5 Qatar Computer Emergency Response Team (Q–CERT) 40
5.3.3.6 Data Protection and Privacy Law 40

6 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY APPLICATION 41
6.1 INTRODUCTION 42
6.2 ENTERPRISE RESOURCE MANAGEMENT 43
6.2.1 ENTERPRISE RESOURCE MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 43
6.3 CUSTOMER RELATIONSHIP MANAGEMENT 44
6.3.1 CUSTOMER RELATIONSHIP MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 44
6.4 HUMAN CAPITAL MANAGEMENT 45
6.4.1 HUMAN CAPITAL MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 45
6.5 SUPPLY CHAIN MANAGEMENT 46
6.5.1 SUPPLY CHAIN MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 46
6.6 BUSINESS INTELLIGENCE AND ANALYTICS 47
6.6.1 BUSINESS INTELLIGENCE AND ANALYTICS: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 47
6.7 COLLABORATION AND CONTENT MANAGEMENT 48
6.7.1 COLLABORATION AND CONTENT MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 48
6.8 OTHERS 49

7 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY ORGANIZATION SIZE 50
7.1 INTRODUCTION 51
7.2 LARGE ENTERPRISES 52
7.2.1 LARGE ENTERPRISES: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 52
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 53
7.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 53

8 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY VERTICAL 54
8.1 INTRODUCTION 55
8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 56
8.3 ENERGY AND UTILITIES 57
8.4 GOVERNMENT AND PUBLIC SECTOR 58
8.5 HEALTHCARE AND LIFE SCIENCES 59
8.6 MANUFACTURING 60
8.7 RETAIL AND CONSUMER GOODS 61
8.8 TELECOMMUNICATIONS 62
8.9 OTHER VERTICALS 63

9 MIDDLE EAST CLOUD APPLICATIONS MARKET, BY COUNTRY 64
9.1 INTRODUCTION 65
9.2 SAUDI ARABIA 66
9.2.1 SAUDI ARABIA: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 66
9.3 UNITED ARAB EMIRATES 69
9.3.1 UNITED ARAB EMIRATES: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 69
9.4 QATAR 72
9.4.1 QATAR: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 73
9.5 REST OF MIDDLE EAST 74
9.5.1 REST OF MIDDLE EAST: MIDDLE EAST CLOUD APPLICATIONS MARKET DRIVERS 75

10 COMPETITIVE LANDSCAPE 77
10.1 INTRODUCTION 77
10.2 COMPETITIVE SCENARIO 79
10.2.1 NEW PRODUCT LAUNCHES 79
10.2.2 ACQUISITIONS 80
10.2.3 PARTNERSHIPS 81
10.2.4 BUSINESS EXPANSIONS 81

11 COMPANY PROFILES 82
11.1 INTRODUCTION 82
(Business Overview, Applications offered, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
11.2 SAP 82
11.3 MICROSOFT 85
11.4 ORACLE 88
11.5 INFOR 91
11.6 SALESFORCE 93
11.7 SAGE 95
11.8 IBM 97
11.9 EPICOR 99
11.10 RAMCO SYSTEMS 100
11.11 3I INFOTECH 100
11.12 PROLITUS TECHNOLOGIES 101
11.13 IFS 101
11.14 QAD 102
*Details on Business Overview, Applications offered, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

12 APPENDIX 103
12.1 DISCUSSION GUIDE 103
12.2 KNOWLEDGE STORE 107
12.3 AVAILABLE CUSTOMIZATIONS 109
12.4 RELATED REPORTS 109
12.5 AUTHOR DETAILS 110



List of Figures



FIGURE 1 MIDDLE EAST CLOUD APPLICATIONS MARKET: RESEARCH DESIGN 17
FIGURE 2 MIDDLE EAST CLOUD APPLICATIONS MARKET: MARKET ESTIMATION AND FORECAST METHODOLOGY 20
FIGURE 3 MIDDLE EAST CLOUD APPLICATIONS MARKET SNAPSHOT, 2017–2024 23
FIGURE 4 SEGMENTS WITH HIGH GROWTH RATES DURING THE FORECAST PERIOD 24
FIGURE 5 COLLABORATION AND CONTENT MANAGEMENT SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 25
FIGURE 6 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 26
FIGURE 7 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 26
FIGURE 8 SAUDI ARABIA TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 27
FIGURE 9 SAUDI ARABIA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019 27
FIGURE 10 DIGITAL INITIATIVES BY REGIONAL GOVERNMENTS AND BUSINESS EXPANSIONS BY WELL-ESTABLISHED PLAYERS TO DRIVE THE ADOPTION OF CLOUD APPLICATIONS IN THE MIDDLE EAST 28
FIGURE 11 COLLABORATION AND CONTENT MANAGEMENT SEGMENT TO ACCOUNT FOR THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD 29
FIGURE 12 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE DURING THE FORECAST PERIOD 29
FIGURE 13 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO REGISTER THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD 30
FIGURE 14 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MIDDLE EAST CLOUD APPLICATIONS MARKET 31
FIGURE 15 CUSTOMER RELATIONSHIP MANAGEMENT SEGMENT TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 42
FIGURE 16 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER RATE DURING THE FORECAST PERIOD 51
FIGURE 17 RETAIL AND CONSUMER GOODS VERTICAL TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 55
FIGURE 18 UNITED ARAB EMIRATES TO GROW AT THE HIGHEST RATE DURING
THE FORECAST PERIOD 65
FIGURE 19 SAUDI ARABIA: MARKET SNAPSHOT 67
FIGURE 20 UNITED ARAB EMIRATES: MARKET SNAPSHOT 70
FIGURE 21 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE MIDDLE EAST CLOUD APPLICATIONS MARKET DURING 2017–2019 78
FIGURE 22 SAP: COMPANY SNAPSHOT 83
FIGURE 23 MICROSOFT: COMPANY SNAPSHOT 85
FIGURE 24 ORACLE: COMPANY SNAPSHOT 88
FIGURE 25 INFOR: COMPANY SNAPSHOT 91
FIGURE 26 SALESFORCE: COMPANY SNAPSHOT 93
FIGURE 27 SAGE: COMPANY SNAPSHOT 95
FIGURE 28 IBM: COMPANY SNAPSHOT 97

 

List of Tables



TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018 15
TABLE 2 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 43
TABLE 3 ENTERPRISE RESOURCE MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 44
TABLE 4 CUSTOMER RELATIONSHIP MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 45
TABLE 5 HUMAN CAPITAL MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 46
TABLE 6 SUPPLY CHAIN MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 47
TABLE 7 BUSINESS INTELLIGENCE AND ANALYTICS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 48
TABLE 8 COLLABORATION AND CONTENT MANAGEMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 49
TABLE 9 OTHER APPLICATIONS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 49
TABLE 10 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 51
TABLE 11 LARGE ENTERPRISES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 52
TABLE 12 SMALL AND MEDIUM-SIZED ENTERPRISES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 53
TABLE 13 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 56
TABLE 14 BANKING, FINANCIAL SERVICES, AND INSURANCE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 56
TABLE 15 ENERGY AND UTILITIES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 57
TABLE 16 GOVERNMENT AND PUBLIC SECTOR: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 58
TABLE 17 HEALTHCARE AND LIFE SCIENCES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 59
TABLE 18 MANUFACTURING: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 60
TABLE 19 RETAIL AND CONSUMER GOODS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 61
TABLE 20 TELECOMMUNICATIONS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 62
TABLE 21 OTHER VERTICALS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 63
TABLE 22 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 66
TABLE 23 SAUDI ARABIA: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY APPLICATION, 2017–2024 (USD MILLION) 68
TABLE 24 SAUDI ARABIA: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 68
TABLE 25 SAUDI ARABIA: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 69
TABLE 26 UNITED ARAB EMIRATES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY APPLICATION, 2017–2024 (USD MILLION) 71
TABLE 27 UNITED ARAB EMIRATES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 71
TABLE 28 UNITED ARAB EMIRATES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY VERTICAL, 2017–2024 (USD MILLION) 72
TABLE 29 QATAR: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 73
TABLE 30 QATAR: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 74
TABLE 31 QATAR: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 74
TABLE 32 REST OF MIDDLE EAST: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY APPLICATION, 2017–2024 (USD MILLION) 75
TABLE 33 REST OF MIDDLE EAST: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 76
TABLE 34 REST OF MIDDLE EAST: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE BY VERTICAL, 2017–2024 (USD MILLION) 76
TABLE 35 NEW PRODUCT LAUNCHES, 2018 79
TABLE 36 ACQUISITIONS, 2017–2019 80
TABLE 37 PARTNERSHIPS, 2017–2019 81
TABLE 38 BUSINESS EXPANSIONS, 2018 81