Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Growing Adoption of IT Infrastructure Across End User Industries
4.3.2 Rising Demand for a Unified Platform to Manage and Monitor IT Infrastructure Performance
4.4 Market Restraints
4.4.1 Issues in ITSM Implementation and Lack of Quality Standards in SLA’s
4.5 Industry Attractiveness - Porter’s Five Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry


5 MARKET SEGMENTATION
5.1 By Deployment
5.1.1 Cloud
5.1.2 On-premise
5.2 By Application
5.2.1 Configuration Management
5.2.2 Performance Management
5.2.3 Network Management
5.2.4 Database Management System
5.2.5 Other Applications
5.3 By End User
5.3.1 BFSI
5.3.2 Manufacturing
5.3.3 Government and Education
5.3.4 IT and Telecommunication
5.3.5 Retail
5.3.6 Travel and Hospitality
5.3.7 Healthcare
5.3.8 Other End Users
5.4 Geography
5.4.1 North America
5.4.2 Europe
5.4.3 Asia-Pacific
5.4.4 Latin America
5.4.5 Middle East & Africa


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 ASG Technologies Group, Inc.
6.1.2 Atlassian Corporation Plc
6.1.3 Axios Systems
6.1.4 BMC Software, Inc.
6.1.5 CA Technologies
6.1.6 Cherwell Software, LLC
6.1.7 Micro Focus International Plc
6.1.8 IBM Corporation
6.1.9 Ivanti
6.1.10 ServiceNow Inc.


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS