Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Increasing Focus to Improve Customer Experience Across Professional Services
4.3.2 Growing Demand for Self-service Options
4.4 Market Restraints
4.4.1 High Costs of Implementation and Lack of Skilled Professionals
4.5 Industry Attractiveness - Porter’s Five Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry
4.6 Technology Snapshot


5 MARKET SEGMENTATION
5.1 By Product
5.1.1 Chatbots
5.1.2 IVA Smart Speakers
5.2 By User Interface
5.2.1 Text-to-Text
5.2.2 Text-to-Speech
5.2.3 Other User Interfaces
5.3 By End-user Industry
5.3.1 Retail
5.3.2 BFSI
5.3.3 IT & ITes
5.3.4 Healthcare
5.3.5 Telecommunication
5.3.6 Travel and Hospitality
5.3.7 Other End-user Industries
5.4 Geography
5.4.1 North America
5.4.2 Europe
5.4.3 Asia-Pacific
5.4.4 Latin America
5.4.5 Middle East & Africa


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 Nuance Communication Inc.
6.1.2 IBM Corporation
6.1.3 Oracle Corporation
6.1.4 Anboto Group
6.1.5 Creative Virtual Ltd
6.1.6 eGain Corporation
6.1.7 Synthetix Ltd.
6.1.8 Inbenta Technologies


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS