Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Growing Trends Towards BYOD and Mobility
4.3.2 Increasing Need for Unified Communication Across the Organization
4.3.3 Increasing Use of Server Message Block (SMB)
4.4 Market Restraints
4.4.1 Lack of Awareness Regarding Cloud UC
4.4.2 Increasing Security Concerns for Cloud-Based Services
4.5 Industry Attractiveness - Porter’s Five Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry


5 MARKET SEGMENTATION
5.1 By Component
5.1.1 Telephony
5.1.2 Contact Center
5.1.3 Unified Messaging
5.1.4 Collaboration Platform
5.2 By Organization Size
5.2.1 Large Enterprises
5.2.2 Small & Medium Enterprises
5.3 Geography
5.3.1 North America
5.3.2 Europe
5.3.3 Asia-Pacific
5.3.4 Rest of the World


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 RingCentral, Inc.
6.1.2 8X8 Inc.
6.1.3 West Unified Communications Services, Inc.
6.1.4 Cisco Systems Inc.
6.1.5 Fuze Inc.
6.1.6 Avaya Inc.
6.1.7 Voss Solutions
6.1.8 NetFortris, Inc.
6.1.9 TetraVX
6.1.10 Kurmi Software


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS