Table of Content

1 INTRODUCTION
1.1 Study Assumptions
1.2 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Market Drivers
4.2.1 Rising Domination of Messenger Applications
4.2.2 Increasing Demand for Consumer Analytics
4.3 Market Restraints
4.3.1 Lack of Awareness and Integration Complexities
4.4 Industry Value Chain Analysis
4.5 Industry Attractiveness - Porter’s Five Forces Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry
4.6 Relevant Industry Use Cases


5 MARKET SEGMENTATION
5.1 By End-user Vertical
5.1.1 BFSI
5.1.2 Healthcare
5.1.3 IT and Telecommunication
5.1.4 Retail
5.1.5 Travel and Hospitality
5.1.6 Other End-user Verticals
5.2 By Geography
5.2.1 North America
5.2.2 Europe
5.2.3 Asia-Pacific
5.2.4 Latin America
5.2.5 Middle East & Africa


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 IBM Corporation
6.1.2 eGain Corporation
6.1.3 Nuance Communications
6.1.4 Creative Virtual Ltd
6.1.5 Avaamo Inc.
6.1.6 EdgeVerve Systems Limited (An Infosys Company)
6.1.7 SMOOCH.ai (Zendesk)
6.1.8 Inbenta Technologies Inc.
6.1.9 Serviceaide Inc.
6.1.10 Ipsoft Inc.
6.1.11 Kore.ai Inc.
6.1.12 Amazon Web Services Inc. (Amazon Lex)
6.1.13 [24]7.ai, Inc.
6.1.14 Artificial Solutions Holding ASH AB
6.1.15 Dialogflow (Google)
6.1.16 LiveChat Inc.


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS