Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Growing Adoption of IP applications to Enhance Customer Experience & In-store Operations
4.3.2 The Increased Demand for Mobility and BYOD
4.3.3 Demand Small and Medium Sized Businesses
4.4 Market Restraints
4.4.1 Integration Existing System To Cloud Due To Limited To Store Infrastructures
4.5 Industry Attractiveness - Porter’s Five Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry


5 TECHNOLOGY SNAPSHOT


6 MARKET SEGMENTATION
6.1 Geography
6.1.1 North America
6.1.1.1 US
6.1.1.2 Canada
6.1.2 Europe
6.1.2.1 UK
6.1.2.2 Germany
6.1.2.3 France
6.1.2.4 Italy
6.1.2.5 Rest of Europe
6.1.3 Asia Pacific
6.1.3.1 China
6.1.3.2 India
6.1.3.3 Japan
6.1.3.4 Rest of Asia-Pacific
6.1.4 Rest of World


7 COMPETITIVE LANDSCAPE
7.1 Company Profiles
7.1.1 RingCentral Inc.
7.1.2 8X8 Inc.
7.1.3 Verizon Communications Inc.
7.1.4 Mitel Networks Corporation
7.1.5 Comcast Corporation
7.1.6 Vonage Holdins Inc.
7.1.7 West Corporation
7.1.8 Star2Star Communications LLC
7.1.9 DXC Technology Company
7.1.10 Tieto Oyj
7.1.11 IBM Corporation
7.1.12 Alcatel-Lucent USA Inc.
7.1.13 Cisco Systems Inc.


8 INVESTMENT ANALYSIS


9 MARKET OPPORTUNITIES AND FUTURE TRENDS