Table of Content


1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Market Drivers
4.2.1 Shifting Trend from Product-centric to Customer-centric Experience
4.2.2 Increasing Demand for Smart Devices across Industrial Internet of Things (IIoT)
4.2.3 Significant Advancement in Machine-to-Machine Communication Technology
4.2.4 Increasing Amount of Digital Data with the Rise in Use of Smart Devices
4.3 Market Restraints
4.3.1 Lack of Skilled Professionals Across the Industry
4.3.2 Complexity in the Shift from Traditional to Advanced Technology, due to Fluctuating Customer Adoption Trends.
4.3.3 Need for Effective Predictive Technologies, to Narrow the Gap between Machines and Humans
4.4 Value Chain / Supply Chain Analysis
4.5 Porters 5 Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry


5 MARKET SEGMENTATION
5.1 By Application
5.1.1 Speech Analytics
5.1.2 Text Analytics
5.1.3 Sentiment Analysis
5.1.4 Pattern and Image Recognition
5.1.5 Interactive Voice Response (IVR)
5.1.6 Optical Character Recognition (OCR)
5.2 By Deployment
5.2.1 Public Cloud
5.2.2 Private Cloud
5.2.3 Hybrid Cloud
5.4 By End-user Industry
5.4.1 IT and Telecom
5.4.2 Healthcare
5.4.3 Retail
5.4.4 BFSI
5.4.5 Other End-user Industries (Manufacturing, Media and Entertainment, Research and Education)
5.5 By Technology
5.5.1 Recognition
5.5.2 Operational
5.5.3 Analytical
5.6 By Services
5.7 Geography
5.7.1 North America
5.7.1.1 US
5.7.1.2 Canada
5.7.1.3 Rest of North America
5.7.2 Europe
5.7.2.1 Germany
5.7.2.2 UK
5.7.2.3 France
5.7.2.4 Rest of Europe
5.7.3 Asia Pacific
5.7.3.1 India
5.7.3.2 China
5.7.3.3 Japan
5.7.3.4 Rest of Asia Pacific
5.7.4 Rest of the World


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 Google Inc.
6.1.2 Microsoft Corporation
6.1.3 3M Company
6.1.4 SAS Institute Inc.
6.1.5 IBM Corporation
6.1.6 NetBase Solutions Inc.
6.1.7 Verint System Inc
6.1.8 Genpact Limited
6.1.9 Adobe Systems Incorporated
6.1.10 Intel Corporation
6.1.11 Nvidia Corporation
6.1.12 Amazon Web Services Inc.
6.1.13 AppOrchid Inc.
6.1.14 Inbenta Technologies Inc.
6.1.15 Veritone Inc.
6.1.16 SAP SE
6.1.17 Salesforce.com Inc.
6.1.18 Rasa Technologies GmbH
6.1.19 Babylon Healthcare Services Limited
6.1.20 Klevu Oy
6.1.21 Micro Focus International PLC (HPE)


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS