Table of Content



1. Introduction
1.1 Scope of The Study
1.2 The Insight Partners Research Report Guidance

2. Key Takeaways

3. Asia-Pacific Customer Care BPO Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Asia-Pacific Customer Care BPO Market – By Solution
3.2.2 Asia-Pacific Customer Care BPO Market – By End User
3.2.3 Asia-Pacific Customer Care BPO Market – By Country
3.3 PEST Analysis
3.3.1 Asia Pacific – PEST Analysis
3.4 Ecosystem Analysis
3.5 Expert Opinion

4. Asia-Pacific Customer Care BPO Market – Key Industry Dynamics
4.1 Key Market Drivers
4.1.1 Increasing demand for improving the customer experience among enterprises
4.1.2 Growing focus towards reduction the operational costs
4.2 Key Market Restraint
4.2.1 Cyber-attacks and breach of sensitive client data
4.3 Key Market Opportunities
4.3.1 Integration of new technologies to offer enhanced customer services
4.4 Future Trends
4.4.1 Geographical concentration of delivery centres
4.5 Impact Analysis of Drivers and Restraints

5. Asia-Pacific Customer Care BPO –Market Analysis
5.1 Asia-Pacific Customer Care BPO Market Overview
5.2 Asia-Pacific Customer Care BPO Market Forecast and Analysis

6. Asia-Pacific Customer Care BPO Market Analysis – By Solution
6.1 Overview
6.2 Asia-Pacific Customer Care BPO Market Breakdown, By Solution, 2018 & 2027
6.3 Onshore Outsourcing
6.3.1 Overview
6.3.2 Onshore Outsourcing Market Forecasts and Analysis
6.4 Offshore Outsourcing
6.4.1 Overview
6.4.2 Offshore Outsourcing Market Forecasts and Analysis
6.5 Nearshore Outsourcing
6.5.1 Overview
6.5.2 Nearshore Outsourcing Market Forecasts and Analysis

7. Asia-Pacific Customer Care BPO Market Analysis– By End-User
7.1 Overview
7.2 Asia-Pacific Customer Care BPO Market Breakdown, By End-User, 2018 & 2027
7.3 BFSI
7.3.1 Overview
7.3.2 BFSI Market Forecasts and Analysis
7.4 IT & Telecommunication
7.4.1 Overview
7.4.2 IT & Telecommunication Market Forecasts and Analysis
7.5 Manufacturing, Retail & E-Commerce
7.5.1 Overview
7.5.2 Manufacturing, Retail & E-Commerce Market Forecasts and Analysis
7.6 Healthcare & Pharmaceutical
7.6.1 Overview
7.6.2 Healthcare & Pharmaceutical Market Forecasts and Analysis
7.7 Transport & Logistics
7.7.1 Overview
7.7.2 Transport & Logistics Market Forecasts and Analysis
7.8 Media & Communication
7.8.1 Overview
7.8.2 Media & Communication Market Forecasts and Analysis
7.9 Automotive
7.9.1 Overview
7.9.2 Automotive Market Forecasts and Analysis
7.10 Others
7.10.1 Overview
7.10.2 Others Market Forecasts and Analysis

8. Asia-Pacific Customer Care BPO Market– Country Analysis
8.1 Overview
8.1.1 Asia Pacific Customer care BPO Market Breakdown, by Key Countries
8.1.1.1 China Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.1.1 China Customer Care BPO Market Breakdown by Solution
8.1.1.1.2 China Customer Care BPO Market Breakdown by End-User
8.1.1.2 Japan Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.2.1 Japan Customer Care BPO Market Breakdown by Solution
8.1.1.2.2 Japan Customer Care BPO Market Breakdown by End-User
8.1.1.3 India Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.3.1 India Customer Care BPO Market Breakdown by Solution
8.1.1.3.2 India Customer Care BPO Market Breakdown by End-User
8.1.1.4 Australia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.4.1 Australia Customer Care BPO Market Breakdown by Solution
8.1.1.4.2 Australia Customer Care BPO Market Breakdown by End-User
8.1.1.5 South Korea Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.5.1 South Korea Customer Care BPO Market Breakdown by Solution
8.1.1.5.2 South Korea Customer Care BPO Market Breakdown by End-User
8.1.1.6 Rest of APAC Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.1.6.1 Rest of APAC Customer Care BPO Market Breakdown by Solution
8.1.1.6.2 Rest of APAC Customer Care BPO Market Breakdown by End-User

9. Customer Care BPO Market - Industry Landscape
9.1 Market Initiative
9.2 Merger and Acquisition

10. Customer Care BPO Market – Company Profile
10.1 Alorica Inc.
10.1.1 Key Facts
10.1.2 Business Description
10.1.3 Products and Services
10.1.4 SWOT Analysis
10.1.5 Key Developments
10.2 Arvato AG
10.2.1 Key Facts
10.2.2 Business Description
10.2.3 Products and Services
10.2.4 Financial Overview
10.2.5 SWOT Analysis
10.2.6 Key Developments
10.3 Concentrix Corporation
10.3.1 Key Facts
10.3.2 Business Description
10.3.3 Products and Services
10.3.4 Financial Overview
10.3.5 SWOT Analysis
10.3.6 Key Developments
10.4 Go4customer
10.4.1 Key Facts
10.4.2 Business Description
10.4.3 Products and Services
10.4.4 Financial Overview
10.4.5 SWOT Analysis
10.4.6 Key Developments
10.5 Sitel Group
10.5.1 Key Facts
10.5.2 Business Description
10.5.3 Products and Services
10.5.4 Financial Overview
10.5.5 SWOT Analysis
10.5.6 Key Developments
10.6 Sykes Enterprises, Incorporated
10.6.1 Key Facts
10.6.2 Business Description
10.6.3 Products and Services
10.6.4 Financial Overview
10.6.5 SWOT Analysis
10.6.6 Key Developments
10.7 Teletech Holdings
10.7.1 Key Facts
10.7.2 Business Description
10.7.3 Products and Services
10.7.4 Financial Overview
10.7.5 SWOT Analysis
10.7.6 Key Developments
10.8 Teleperformance
10.8.1 Key Facts
10.8.2 Business Description
10.8.3 Products and Services
10.8.4 Financial Overview
10.8.5 SWOT Analysis
10.8.6 Key Developments
10.9 Webhelp
10.9.1 Key Facts
10.9.2 Business Description
10.9.3 Products and Services
10.9.4 Financial Overview
10.9.5 SWOT Analysis
10.9.6 Key Developments
10.10 Worldwide Call Centers, Inc.
10.10.1 Key Facts
10.10.2 Business Description
10.10.3 Products and Services
10.10.4 Financial Overview
10.10.5 SWOT Analysis
10.10.6 Key Developments

11. Appendix
11.1 About The Insight Partners
11.2 Glossary of Terms
11.3 Methodology
11.3.1 Coverage
11.3.2 Secondary Research
11.3.3 Primary Research




List of Figures


Figure 1. India Customer Care BPO Market, By Revenue, 2018 - 2027, US$ Bn
Figure 2. Asia-Pacific customer Care BPO Market – By End User, 2018 & 2027, (%)
Figure 3. Asia-Pacific Customer Care BPO Market Segmentation
Figure 4. Asia-Pacific Customer Care BPO Market Segmentation – By Country
Figure 5. Asia Pacific – PEST Analysis
Figure 6. Ecosystem Analysis
Figure 7. Expert Opinion
Figure 8. Asia-Pacific Customer Care BPO Market Impact Analysis Of Driver And Restraints
Figure 9. Asia-Pacific Customer Care BPO Market Forecast And Analysis
Figure 10. Asia-Pacific Customer Care BPO Market Breakdown, By Solution, 2018 & 2027 (%)
Figure 11. Asia-Pacific Customer Care BPO Market, By Onshore Outsourcing Revenue and Forecast To 2027 (US$ Bn)
Figure 12. Asia-Pacific Customer Care BPO Market, By Offshore Outsourcing Revenue and Forecast To 2027 (US$ Bn)
Figure 13. Asia-Pacific Customer Care BPO Market, By Nearshore Outsourcing Revenue and Forecast To 2027 (US$ Bn)
Figure 14. Asia-Pacific Customer Care BPO Market Breakdown, By End-User, 2018 & 2027 (%)
Figure 15. Asia-Pacific Customer Care BPO Market, By BFSI Market Revenue and Forecast To 2027 (US$ Mn)
Figure 16. Asia-Pacific Customer Care BPO Market, By IT & Telecommunication Revenue and Forecast To 2027 (US$ Mn)
Figure 17. Asia-Pacific Customer Care BPO Market, By Manufacturing, Retail & E-Commerce Revenue and Forecast To 2027 (US$ Mn)
Figure 18. Asia-Pacific Customer Care BPO Market, By Healthcare & Pharmaceutical Revenue and Forecast To 2027 (US$ Bn)
Figure 19. Asia-Pacific Customer Care BPO Market, By Transport & Logistics Market Revenue and Forecast To 2027 (US$ Mn)
Figure 20. Asia-Pacific Customer Care BPO Market, By Media & Communication Revenue and Forecast To 2027 (US$ Mn)
Figure 21. Asia-Pacific Customer Care BPO Market, By Automotive Revenue and Forecast To 2027 (US$ Mn)
Figure 22. Asia-Pacific Customer Care BPO Market, By Others Revenue and Forecast To 2027 (US$ Bn)
Figure 23. Asia Pacific Customer Care BPO Market Breakdown By Key Countries, 2018 & 2027(%)
Figure 24. China Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Figure 25. Japan Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Figure 26. India Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Figure 27. Australia Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Figure 28. South Korea Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Figure 29. Rest Of APAC Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)


List of Tables


Table 1. Asia-Pacific Customer Care BPO Market Revenue and Forecast To 2027 (US$ Bn)
Table 2. Asia Pacific Customer Care BPO Market Revenue And Forecasts To 2027 – By Solution (Us$ Bn)
Table 3. Asia Pacific Customer Care BPO Market Revenue And Forecasts To 2027 – By End-User (Us$ Mn)
Table 4. Asia Pacific Customer Care BPO Market Revenue And Forecasts To 2027 – By End-User (Us$ Bn)
Table 5. China Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 6. China Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 7. Japan Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 8. Japan Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 9. India Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 10. India Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 11. Australia Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 12. Australia Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 13. South Korea Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 14. South Korea Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 15. Rest Of APAC Customer Care BPO Market Revenue and Forecast To 2027 – By Solution (US$ Bn)
Table 16. Rest Of APAC Customer Care BPO Market Revenue and Forecast To 2027 – By End-User (US$ Bn)
Table 17. Glossary Of Term: Customer Care BPO Market