Table of Content

Table of Contents
 
Executive Summary
Key Findings
Integrated DMS Solutions to Intensify Competition
DMS and CRM Engagement Models in the Auto Industry
Automotive DMS Business Model Analysis
Key Findings and Future Outlook

Research Aim and Objectives, Background, and Methodology
Research Scope
Research Aims and Objectives
Key Questions this Study will Answer
Research Background
Research Methodology

Automotive Dealer Management System—Business Model and Trend Analysis
Key DMS Vendors by Region—US, Canada, and South America
Key DMS Vendors by Region—Europe
Automotive DMS Business Model Analysis
DMS Vendor Trends—Availability of Tablet /Mobile App
DMS Vendor Trends—CRM

Market Share Analysis—North America and Europe
Connected Cars Forecast by Region
Automotive DMS—Market Size Analysis
DMS Market Share—US and Canada
DMS Market Share—Europe

Dealership Trends and Analysis—North America and Europe
New Vehicle Sales and Market Share by Manufacturer, US
Dealership Advertising in the US
F&I Process Digitization
Service and Parts Departments in US Dealerships
Service and Parts Departments in US Dealerships (continued)
European Dealership Ecosystem
European Light Vehicle Dealership
Online Retail Activities in Europe
The Future of Dealerships—Volkswagen 2020

Automotive DMS and CRM—Business Models, Pricing and Deployment Models
Automotive CRM Vendors—Feature Analysis
Automotive CRM Vendor Engagement Models
CRM Features and Package Analysis
Third-party CRM Vendors vs. DMS Vendors
Automotive CRM—Participants Trends Analysis
Automotive CRM—Participants Trends Analysis (continued)

Automotive Dealer Management System—Key Companies
Adam Systems
Autologica
Auto/Mate
AutoSoft
Carsys
CDK Global
Datafirst DataCar
Dealer Built
incadea
Reynolds and Reynolds
Serti Information Solutions

Growth Opportunity Analysis
Automotive DMS and CRM Companies
Automotive DMS Growth Opportunities
Strategic Imperatives for Automotive DMS

The Last Word
3 Big Predictions
Legal Disclaimer

Appendix
Abbreviations and Acronyms Used
Market Engineering Methodology
List of Exhibits
List of Exhibits (continued)