Table of Content

Executive Summary
Key Findings
Market Engineering Measurements
CEO’s Perspective

Market Overview—Total Mobilized Sales Force Automation Market
Market Definitions
Market Definitions (continued)
Key Questions This Study Will Answer
Distribution Channels
Distribution Channels Discussion
Key Trends
Key Trends (continued)
Key Trends (continued)

Drivers and Restraints—Total Mobilized Sales Force Automation Market
Market Drivers
Market Restraints

Market Demand—Total Mobilized Sales Force Automation Market
Frost & Sullivan Mobile Business Solutions Survey
Mobilized Sales Force Automation—Percentage of Businesses with Field Sales Personnel
Mobilized Sales Force Automation—Deployment Status
Mobilized Sales Force Automation—Types of Implementation
Mobilized Sales Force Automation—Top Capabilities/Features
Mobilized Sales Force Automation—Top Business Impacts
Mobilized Sales Force Automation—Level of Integration with Back Office Systems
Mobilized Sales Force Automation—Plans Regarding Artificial Intelligence and Proactive Guidance
Mobilized Sales Force Automation– Implementation Barriers

Forecast and Trends—Total Mobilized Sales Force Automation Market
Forecast Assumptions
User and Revenue Forecast
User and Revenue Forecast Discussion
Pricing Trends and Forecast
Pricing Trends and Forecast Discussion
Percent Revenue Forecast by Distribution Channel
Percent Revenue Forecast Discussion by Distribution Channel

Competitive Analysis—Total Mobilized Sales Force Automation Market
Transformation in the Mobilized Sales Force Automation Industry
Competitive Environment
Competitive Factors and Assessment
Competitive Factors and Assessment (continued)
Avolin Company Profile
bpm’online Company Profile
Infor Company Profile
Maximizer Company Profile
Oracle Company Profile
Pegasystems Company Profile
PipelineDeals Company Profile
Salesforce Company Profile
SAP Company Profile
SugarCRM Company Profile
Zendesk Company Profile

Growth Opportunities and Companies to Action
Growth Opportunity 1—Industry-Specific Solutions
Growth Opportunity 2—Sales Expansion
Growth Opportunity 3—Professional Services
Growth Opportunity 4—Predictive Analytics
Growth Opportunity 5—Wireless Carriers as SMB Resellers
Strategic Imperatives for Mobile SFA Providers

The Last Word
The Last Word--Predictions
Legal Disclaimer

Appendix
Market Engineering Methodology
Market Engineering Measurements
Additional Sources of Information on Mobilized Sales Force Automation
Partial List of Companies Interviewed
Profiles of Key Industry Participants
List of Abbreviations
Learn More—Next Steps
List of Exhibits
List of Exhibits (continued)