Table of Content

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2017-2026 (USD Billion)
1.2.1. Customer Experience Management Market, by Region, 2017-2026 (USD Billion)
1.2.2. Customer Experience Management Market, by Touch Point Type, 2017-2026 (USD Billion)
1.2.3. Customer Experience Management Market, by End-Use, 2017-2026 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Customer Experience Management Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Customer Experience Management Market Dynamics
3.1. Customer Experience Management Market Impact Analysis (2018-2026)
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Customer Experience Management Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2016-2026)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Customer Experience Management Market, by Touch Point Type
5.1. Market Snapshot
5.2. Customer Experience Management Market by Touch Point Type, Performance - Potential Analysis
5.3. Customer Experience Management Market Estimates & Forecasts by Touch Point Type 2016-2026 (USD Billion)
5.4. Customer Experience Management Market, Sub Segment Analysis
5.4.1. Store/Branch
5.4.2. Call centre
5.4.3. Social media
5.4.4. E-mail
5.4.5. Mobile
5.4.6. Web services
5.4.7. Others
Chapter 6. Customer Experience Management Market, by End-Use
6.1. Market Snapshot
6.2. Customer Experience Management Market by End-Use, Performance - Potential Analysis
6.3. Customer Experience Management Market Estimates & Forecasts by End-Use 2016-2026 (USD Billion)
6.4. Customer Experience Management Market, Sub Segment Analysis
6.4.1. Telecom & IT
6.4.2. Public sector
6.4.3. Energy and utilities
6.4.4. Retail
6.4.5. Manufacturing
6.4.6. Healthcare
6.4.7. BFSI
Chapter 7. Customer Experience Management Market, Regional Analysis
7.1. Customer Experience Management Market, Regional Market Snapshot
7.2. North America Customer Experience Management Market
7.2.1. U.S. Customer Experience Management Market
7.2.1.1. Touch Point Type breakdown estimates & forecasts, 2016-2026
7.2.1.2. End-Use breakdown estimates & forecasts, 2016-2026
7.2.2. Canada Customer Experience Management Market
7.3. Europe Customer Experience Management Market Snapshot
7.3.1. U.K. Customer Experience Management Market
7.3.2. Rest of Europe Customer Experience Management Market
7.4. Asia-Pacific Customer Experience Management Market Snapshot
7.4.1. China Customer Experience Management Market
7.4.2. India Customer Experience Management Market
7.4.3. Japan Customer Experience Management Market
7.4.4. Rest of Asia Pacific Customer Experience Management Market
7.5. Latin America Customer Experience Management Market Snapshot
7.5.1. Brazil Customer Experience Management Market
7.5.2. Mexico Customer Experience Management Market
7.6. Rest of The World Customer Experience Management Market

Chapter 8. Competitive Intelligence
8.1. Top Market Strategies
8.2. Company Profiles
8.2.1. Adobe System Inc.
8.2.1.1. Key Information
8.2.1.2. Overview
8.2.1.3. Financial (Subject to Data Availability)
8.2.1.4. Touch Point Summary
8.2.1.5. Recent Developments
8.2.2. Adobe System Inc.
8.2.3. Avaya, Inc.
8.2.4. CA Technologies
8.2.5. Chime Technologies Inc
8.2.6. Clarabridge
8.2.7. Freshworks Inc.
8.2.8. Genesys
8.2.9. IBM Corp.
8.2.10. Nokia Networks
8.2.11. Oracle Corp.
8.2.12. SAP SE
8.2.13. SDL Plc
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes
9.3. Research Assumption



List of Figures


FIG 1. CUSTOMER EXPERIENCE MANAGEMENT MARKET, RESEARCH METHODOLOGY
FIG 2. CUSTOMER EXPERIENCE MANAGEMENT MARKET, MARKET ESTIMATION TECHNIQUES
FIG 3. GLOBAL MARKET SIZE ESTIMATES & FORECAST METHODS
FIG 4. CUSTOMER EXPERIENCE MANAGEMENT MARKET, KEY TRENDS 2018
FIG 5. CUSTOMER EXPERIENCE MANAGEMENT MARKET, GROWTH PROSPECTS 2019-2026
FIG 6. CUSTOMER EXPERIENCE MANAGEMENT MARKET, PORTERS 5 FORCE MODEL
FIG 7. CUSTOMER EXPERIENCE MANAGEMENT MARKET, PEST ANALYSIS
FIG 8. CUSTOMER EXPERIENCE MANAGEMENT MARKET, VALUE CHAIN ANALYSIS
FIG 9. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, 2016 & 2026 (USD BILLION)
FIG 10. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, 2016 & 2026 (USD BILLION)
FIG 11. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, 2016 & 2026 (USD BILLION)
FIG 12. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, 2016 & 2026 (USD BILLION)
FIG 13. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, 2016 & 2026 (USD BILLION)
FIG 14. CUSTOMER EXPERIENCE MANAGEMENT MARKET, REGIONAL SNAPSHOT 2016 & 2026
FIG 15. NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET 2016 & 2026 (USD BILLION)
FIG 16. EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET 2016 & 2026 (USD BILLION)
FIG 17. ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET 2016 & 2026 (USD BILLION)
FIG 18. LATIN AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET 2016 & 2026 (USD BILLION)
FIG 19. CUSTOMER EXPERIENCE MANAGEMENT MARKET, COMPANY MARKET SHARE ANALYSIS (2018)

 

List of Tables


TABLE 1. LIST OF SECONDARY SOURCES, USED IN THE STUDY OF CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 2. LIST OF PRIMARY SOURCES, USED IN THE STUDY OF CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 3. CUSTOMER EXPERIENCE MANAGEMENT MARKET, REPORT SCOPE
TABLE 4. YEARS CONSIDERED FOR THE STUDY
TABLE 5. EXCHANGE RATES CONSIDERED
TABLE 6. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY REGION 2016-2026 (USD BILLION)
TABLE 7. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY TOUCH POINT TYPE 2016-2026 (USD BILLION)
TABLE 8. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY END-USE 2016-2026 (USD BILLION)
TABLE 9. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 10. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 11. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 12. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 13. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 14. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 15. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 16. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 17. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 18. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 19. U.S. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 20. U.S. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 21. U.S. CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 22. CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 23. CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 24. CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 25. UK CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 26. UK CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 27. UK CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 28. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 29. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 30. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 31. ROE CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 32. ROE CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 33. ROE CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 34. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 35. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 36. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 37. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 38. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 39. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 40. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 41. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 42. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 43. ROAPAC CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 44. ROAPAC CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 45. ROAPAC CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 46. BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 47. BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 48. BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 49. MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 50. MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 51. MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 52. ROLA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 53. ROLA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 54. ROLA CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 55. ROW CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS, 2016-2026 (USD BILLION)
TABLE 56. ROW CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)
TABLE 57. ROW CUSTOMER EXPERIENCE MANAGEMENT MARKET ESTIMATES & FORECASTS BY SEGMENT 2016-2026 (USD BILLION)