Table of Content

Table of Contents
Executive Summary
Key Findings
Research Scope and Methodology
Research Aim and Scope
Research Methodology
Key Questions this Study will Answer
Technology Status, Trends, and Business Models—Artificial Intelligence: Foundations
Overview of AI
Which AI Sub-Technologies are Gearing up?
The Science and Engineering Behind AI
AI Value Chain
Ecosystem Development—From Data to Self-learning Systems, the Next Frontier
Pervasive AI Applications
AI Applications that Span Industries and Functions
Spectrum of AI Systems
AI Innovation Hot Spots
AI—Key Challenges
AI—Key Challenges (continued)
Technology Status, Trends, and Business Models—Retail End-User Perspective
Business Objectives in the Retail Industry
Top IT Drivers of Digital Retail
Emerging Technology Deployment in the Retail Sector
Stage of Emerging Technology Deployment in the Retail Sector
Top Reasons Why Retailers Invest in AI
Top Concerns for Retailers with Regards to AI
Transformational Applications of AI in Retail
Frost & Sullivan AI-Driven Integrated Commerce Framework
Frost & Sullivan AI-Driven Integrated Commerce Framework (continued)
Discovery, Social and Visual Commerce
Discovery, Social and Visual Commerce
Pinterest—A Place for Inspiration and Discovery
Solution Providers and Innovators Turning Retail Upside
Perfect Personalisation and Experiential Commerce
Perfect Personalisation and Experiential Commerce
Dynamic Yield—Making Every Customer a VIP
Solution Providers and Innovators Making Every Customers a Segment of One (VIP)
Non-Human Agents
Non-human Agents
Pepper Robot—Robots Blending in With People
Solution Providers and Innovators Giving Customers Non-human Interlocutors
Next-Gen Retail Planning, Logistics and Operations
Next-Gen Retail Planning, Logistics and Operations
Ocado—Digital Grocer Transforming Warehousing
Solution Providers and Innovators Upgrading the Retail ‘Engine Room’ Next-Gen Retail Planning and Operations
Ambient and Frictionless Commerce
Ambient and Frictionless Commerce
Amazon’s Checkout-free Go Store—Starting Signal for the Checkout-free Shopping Race
Solution Providers and Innovators Helping Retailers Keep up With Amazon
Growth Opportunities and Companies to Action
Growth Opportunity 1—Automation
Growth Opportunity 2—Prediction and Prescription
Growth Opportunity 3—Personalisation
Strategic Imperatives for Success and Growth
5 Companies to Watch
The Last Word
3 Big Predictions
Legal Disclaimer
Appendix