Table of Content

1 Executive Summary


2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions


3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Emerging Markets
3.7 Futuristic Market Scenario


4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry


5 Global Healthcare BPO Market, By Payer Service
5.1 Introduction
5.2 Claims Management Services
5.2.1 Claims Settlement Services
5.2.2 Claims Adjudication Services
5.2.3 Claims Investigation Services
5.2.4 Information Management Services
5.2.5 Claims Indexing Services
5.2.6 Claims Repricing
5.2.7 Claims Administration
5.2.8 Fraud Detection and Management
5.3 Integrated Front-End Services and Back-Office Operations
5.4 Member Management Services
5.5 Product Development and Business Acquisition Services
5.6 Provider Management Services
5.7 Care Management
5.8 Billing and Accounts Management Services
5.9 Human Resource Management
5.10 Customer Relationship Management (CRM)
5.11 Operational/Administrative Management
5.12 Other Payer Services


6 Global Healthcare BPO Market, By Provider Service
6.1 Introduction
6.2 Finance & Accounts
6.3 Patient Enrollment & Strategic Planning
6.4 Revenue Cycle Management
6.5 Patient Care Service
6.5.1 Device Monitoring
6.5.2 Medical Transcription
6.5.3 Medical Imaging
6.5.4 Medical Coding
6.5.5 Medical Billing


7 Global Healthcare BPO Market, By Pharmaceutical Service
7.1 Introduction
7.2 Manufacturing Service
7.3 Research & Development
7.4 Non-Clinical Services
7.4.1 Supply Chain Management & Logistics
7.4.2 Sales and Marketing Services
7.4.2.1 Marketing Services
7.4.2.2 Analytics
7.4.2.3 Research
7.4.2.4 Forecasting
7.4.2.5 Performance Reporting
7.4.3 Other Non-Clinical Services


8 Global Healthcare BPO Market, By Geography
8.1 Introduction
8.2 North America
8.2.1 US
8.2.2 Canada
8.2.3 Mexico
8.3 Europe
8.3.1 Germany
8.3.2 UK
8.3.3 Italy
8.3.4 France
8.3.5 Spain
8.3.6 Rest of Europe
8.4 Asia Pacific
8.4.1 Japan
8.4.2 China
8.4.3 India
8.4.4 Australia
8.4.5 New Zealand
8.4.6 South Korea
8.4.7 Rest of Asia Pacific
8.5 South America
8.5.1 Argentina
8.5.2 Brazil
8.5.3 Chile
8.5.4 Rest of South America
8.6 Middle East & Africa
8.6.1 Saudi Arabia
8.6.2 UAE
8.6.3 Qatar
8.6.4 South Africa
8.6.5 Rest of Middle East & Africa


9 Key Developments
9.1 Agreements, Partnerships, Collaborations and Joint Ventures
9.2 Acquisitions & Mergers
9.3 New Product Launch
9.4 Expansions
9.5 Other Key Strategies


10 Company Profiling
10.1 Cognizant Technology Solutions
10.2 Gebbs Healthcare Solutions
10.3 Accenture
10.4 Firstsource Solutions
10.5 Genpact
10.6 Infosys
10.7 Invensis Technologies
10.8 IBM
10.9 Quintiles IMS Holdings
10.10 Omega Healthcare
10.11 Tata Consultancy Services
10.12 Xerox
10.13 R1 RCM
10.14 Lonza
10.15 WNS (Holdings)
10.16 Paraxel
 



List of Tables


Table 1 Global Healthcare BPO Market Outlook, By Region (2017-2027) (US $MN)
Table 2 Global Healthcare BPO Market Outlook, By Payer Service (2017-2027) (US $MN)
Table 3 Global Healthcare BPO Market Outlook, By Claims Management Services (2017-2027) (US $MN)
Table 4 Global Healthcare BPO Market Outlook, By Claims Settlement Services (2017-2027) (US $MN)
Table 5 Global Healthcare BPO Market Outlook, By Claims Adjudication Services (2017-2027) (US $MN)
Table 6 Global Healthcare BPO Market Outlook, By Claims Investigation Services (2017-2027) (US $MN)
Table 7 Global Healthcare BPO Market Outlook, By Information Management Services (2017-2027) (US $MN)
Table 8 Global Healthcare BPO Market Outlook, By Claims Indexing Services (2017-2027) (US $MN)
Table 9 Global Healthcare BPO Market Outlook, By Claims Repricing (2017-2027) (US $MN)
Table 10 Global Healthcare BPO Market Outlook, By Claims Administration (2017-2027) (US $MN)
Table 11 Global Healthcare BPO Market Outlook, By Fraud Detection and Management (2017-2027) (US $MN)
Table 12 Global Healthcare BPO Market Outlook, By Integrated Front-End Services and Back-Office Operations (2017-2027) (US $MN)
Table 13 Global Healthcare BPO Market Outlook, By Member Management Services (2017-2027) (US $MN)
Table 14 Global Healthcare BPO Market Outlook, By Product Development and Business Acquisition Services (2017-2027) (US $MN)
Table 15 Global Healthcare BPO Market Outlook, By Provider Management Services (2017-2027) (US $MN)
Table 16 Global Healthcare BPO Market Outlook, By Care Management (2017-2027) (US $MN)
Table 17 Global Healthcare BPO Market Outlook, By Billing and Accounts Management Services (2017-2027) (US $MN)
Table 18 Global Healthcare BPO Market Outlook, By Human Resource Management (2017-2027) (US $MN)
Table 19 Global Healthcare BPO Market Outlook, By Customer Relationship Management (CRM) (2017-2027) (US $MN)
Table 20 Global Healthcare BPO Market Outlook, By Operational/Administrative Management (2017-2027) (US $MN)
Table 21 Global Healthcare BPO Market Outlook, By Other Payer Services (2017-2027) (US $MN)
Table 22 Global Healthcare BPO Market Outlook, By Provider Service (2017-2027) (US $MN)
Table 23 Global Healthcare BPO Market Outlook, By Finance & Accounts (2017-2027) (US $MN)
Table 24 Global Healthcare BPO Market Outlook, By Patient Enrollment & Strategic Planning (2017-2027) (US $MN)
Table 25 Global Healthcare BPO Market Outlook, By Revenue Cycle Management (2017-2027) (US $MN)
Table 26 Global Healthcare BPO Market Outlook, By Patient Care Service (2017-2027) (US $MN)
Table 27 Global Healthcare BPO Market Outlook, By Device Monitoring (2017-2027) (US $MN)
Table 28 Global Healthcare BPO Market Outlook, By Medical Transcription (2017-2027) (US $MN)
Table 29 Global Healthcare BPO Market Outlook, By Medical Imaging (2017-2027) (US $MN)
Table 30 Global Healthcare BPO Market Outlook, By Medical Coding (2017-2027) (US $MN)
Table 31 Global Healthcare BPO Market Outlook, By Medical Billing (2017-2027) (US $MN)
Table 32 Global Healthcare BPO Market Outlook, By Pharmaceutical Service (2017-2027) (US $MN)
Table 33 Global Healthcare BPO Market Outlook, By Manufacturing Service (2017-2027) (US $MN)
Table 34 Global Healthcare BPO Market Outlook, By Research & Development (2017-2027) (US $MN)
Table 35 Global Healthcare BPO Market Outlook, By Non-Clinical Services (2017-2027) (US $MN)
Table 36 Global Healthcare BPO Market Outlook, By Supply Chain Management & Logistics (2017-2027) (US $MN)
Table 37 Global Healthcare BPO Market Outlook, By Sales and Marketing Services (2017-2027) (US $MN)
Table 38 Global Healthcare BPO Market Outlook, By Other Non-Clinical Services (2017-2027) (US $MN)

NOTE: Tables for North America, Europe, Asia Pacific, South America and Middle East & Africa are represented in the same manner above.