Table of Content

1. Business Processes Outsourcing Market Executive Summary

2. Table Of Contents

3. List Of Figures

4. List Of Tables

5. Report Structure

6. Introduction
6.1.1. Segmentation By Geography
6.1.2. Segmentation By Type Of Service
6.1.3. Segmentation By Automation Type
6.1.4. Segmentation By End Use Industry

7. Business Processes Outsourcing Market Characteristics
7.1. Segmentation By Type Of Service
7.1.1. CRM BPO
7.1.2. HRO BPO
7.1.3. Finance And Administration (F&A) BPO
7.1.4. Other BPO Services
7.2. Segmentation By End-Use Industry
7.2.1. Financial Services
7.2.2. Retail & Wholesale
7.2.3. Information Technology
7.2.4. Manufacturing
7.2.5. Healthcare
7.2.6. Others
7.3. Segmentation By Automation Type
7.3.1. Automated BPO Services
7.3.2. Non-Automated BPO Services
7.4. Segmentation By Service Provider’s Location
7.4.1. North America
7.4.2. Asia-Pacific
7.4.3. Western Europe
7.4.4. Eastern Europe
7.4.5. Rest Of World

8. Business Processes Outsourcing Supply Chain
8.1.1. Resources
8.1.2. BPO Service Providers
8.1.3. Other Service Providers
8.1.4. End Users

9. Business Processes Outsourcing Market Customer Information
9.1. Negligence Is The Biggest Cybersecurity Risk
9.2. Service Reliability And Cost Factors Are Considered The Most While Choosing Outsourcing Service Providers
9.3. Driving Innovation Through Technology
9.4. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market
9.5. Outsourcing Is Used For Cost Saving And Focusing On Core Business Activities

10. Business Processes Outsourcing Market Trends And Strategies
10.1.Increased Adoption Of Augmented Reality (AR)
10.2.Enhanced Customer Service Through Social Media
10.3.Automation And Robotics
10.4.Adoption Of Big Data Analytics
10.5.Increased Transparency
10.6.Emergence Of New Outsourcing Destinations

11. Automation And Artificial Intelligence in The BPO Industry
11.1.Robotic Process Automation
11.1.1. Chatbots
11.1.2. Cloud Computing
11.2.Artificial Intelligence (AI)
11.2.1. Call Center AI
11.2.2. Automatic Speech Recognition
11.2.3. Natural Language Processing

12. BPO Services Market, PESTEL Analysis
12.1.Political
12.1.1. Government Incentives
12.1.2. Digitization Initiatives By Governments
12.1.3. Changing Political Scenarios
12.2.Economical
12.2.1. Emerging Markets
12.2.2. Volatile Exchange Rates
12.2.3. High Interest Rates
12.3.Social
12.3.1. Skilled Populations In The Asia-Pacific Region
12.3.2. Quality Over Cost Behavior
12.4.Technological
12.4.1. Cybersecurity Threats
12.4.2. Development Of Telecom Infrastructure
12.4.3. Technological Advances
12.5.Environmental
12.5.1. Climate Change - Global Warming
12.5.2. Natural Disasters
12.6.Legal
12.6.1. Highly Regulated Environment
12.6.2. Privacy And Security Laws

13. Business Processes Outsourcing Market Size And Growth
13.1.Historic Market Growth, Value ($ Billion)
13.1.1. Drivers Of The Market 2014-2018
13.1.2. Restraints On The Market 2014-2018
13.2.Forecast Market Growth, Value ($ Billion)
13.2.1. Drivers Of The Market 2018-2022
13.2.2. Restraints On The Market 2018-2022

14. Business Processes Outsourcing Market, Regional And Country Analysis
14.1.Global Business Processes Outsourcing Market, 2018, By Region, Value ($ Billion)
14.2.Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast, By Region
14.3.Global Business Processes Outsourcing Market, Growth And Consumption Share Comparison, By Region
14.4.Global Business Processes Outsourcing Market, 2018, By Country, Value ($ Billion)
14.5.Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast, By Country
14.6.Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Country

15. Business Processes Outsourcing Market Segmentation
15.1.Global Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014 - 2022, Value ($ Billion)
15.2.Global Business Processes Outsourcing Market, Segmentation By Automation Type, 2014 - 2022, Value ($ Billion)
15.3.Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, 2018, Value ($ Billion)
15.4.Global Business Processes Outsourcing Market, Segmentation By Service Providers Location, 2018, $ Billion

16. Global Business Processes Outsourcing Market Comparison with Macro Economic Factors
16.1.Business Processes Outsourcing Market Size, Percentage Of GDP, Global
16.2.Per Capita Average Business Processes Outsourcing Market Expenditure, Global

17. Business Processes Outsourcing Market Comparison With Macro Economic Factors Across Countries
17.1.Business Processes Outsourcing Market Size, Percentage Of GDP, By Country, 2018
17.2.Per Capita Average Business Processes Outsourcing Market Expenditure, By Country, 2018

18. Business Processes Outsourcing Services Market Comparison With Industry Metrics
18.1.Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2018, By Country

19. Asia-Pacific Business Processes Outsourcing Market
19.1.Asia-Pacific Business Processes Outsourcing Market Overview
19.1.1. Region Information
19.1.2. Market Information
19.1.3. Background Information
19.1.4. Government Initiatives
19.1.5. Associations
19.1.6. Regulations
19.1.7. Regulatory Bodies
19.1.8. Taxes Levied
19.1.9. Corporate Tax Structure
19.1.10. Major Investments And Contracts
19.1.11. Major Companies
19.2.Asia-Pacific Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
19.3.Asia-Pacific Business Processes Outsourcing Market: Country Analysis
19.4.China Business Processes Outsourcing Market
19.5.China Business Processes Outsourcing Market Overview
19.5.1. Country Information
19.5.2. Market Information
19.5.3. Background Information
19.5.4. Government Initiatives
19.5.5. Associations
19.5.6. Regulations
19.5.7. Regulatory Bodies
19.5.8. Taxes Levied
19.5.9. Corporate Tax Structure
19.5.10. Major Investments And Contracts
19.5.11. Major Companies
19.6.China Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
19.7.India Business Processes Outsourcing Market
19.8.India Business Processes Outsourcing Market Overview
19.8.1. Country Information
19.8.2. Market Information
19.8.3. Background Information
19.8.4. Government Initiatives
19.8.5. Associations
19.8.6. Regulations
19.8.7. Regulatory Bodies
19.8.8. Taxes Levied
19.8.9. Corporate Tax Structure
19.8.10. Major Investments And Contracts
19.8.11. Major Companies
19.9.India Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
19.10. Japan Business Processes Outsourcing Market
19.11. Japan Business Processes Outsourcing Market Overview
19.11.1. Country Information
19.11.2. Market Information
19.11.3. Background Information
19.11.4. Government Initiatives
19.11.5. Associations
19.11.6. Regulations
19.11.7. Regulatory Bodies
19.11.8. Taxes Levied
19.11.9. Corporate Tax Structure
19.11.10. Major Investments And Contracts
19.11.11. Major Companies
19.12. Japan Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
19.13. Australia Business Processes Outsourcing Market
19.14. Australia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20. Western Europe Business Processes Outsourcing Market
20.1.Western Europe Business Processes Outsourcing Market Overview
20.1.1. Region Information
20.1.2. Market Information
20.1.3. Background Information
20.1.4. Government Initiatives
20.1.5. Associations
20.1.6. Regulations
20.1.7. Corporate Tax Structure
20.1.8. Major Investments And Contracts
20.1.9. Major Companies
20.2.Western Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20.3.Western Europe Business Processes Outsourcing Market: Country Analysis
20.4.UK Business Processes Outsourcing Market
20.5.UK Business Service Outsourcing Services Market Overview
20.5.1. Country Information
20.5.2. Market Information
20.5.3. Background Information
20.5.4. Government Initiatives
20.5.5. Associations
20.5.6. Regulations
20.5.7. Taxes Levied
20.5.8. Corporate Tax Structure
20.5.9. Major Investments And Contracts
20.5.10. Major Companies
20.6.UK Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20.7.Germany Business Processes Outsourcing Market
20.8.Germany Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20.9.France Business Processes Outsourcing Market
20.10. France Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20.11. Italy Business Processes Outsourcing Market
20.12. Italy Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
20.13. Spain Business Processes Outsourcing Market
20.14. Spain Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
21. Eastern Europe Business Processes Outsourcing Market
21.1.Eastern Europe Business Processes Outsourcing Market Overview
21.1.1. Region Information
21.1.2. Market Information
21.1.3. Background Information
21.1.4. Government Initiatives
21.1.5. Associations
21.1.6. Regulatory Bodies
21.1.7. Regulations
21.1.8. Corporate Tax
21.1.9. Major Investments And Contracts
21.1.10. Major Companies
21.2.Eastern Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
21.3.Eastern Europe Business Processes Outsourcing Market: Country Analysis
21.4.Russia Business Processes Outsourcing Market
21.5.Russia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
22. North America Business Processes Outsourcing Market
22.1.North America Business Processes Outsourcing Market Overview
22.1.1. Region Information
22.1.2. Market Information
22.1.3. Background Information
22.1.4. Government Initiatives
22.1.5. Associations
22.1.6. Regulatory Bodies
22.1.7. Corporate Tax Structure
22.1.8. Major Investments And Contracts
22.1.9. Major Companies
22.2.North America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
22.3.North America Business Processes Outsourcing Market: Country Analysis
22.4.USA Business Processes Outsourcing Market
22.5.USA Business Service Outsourcing Services Market Overview
22.5.1. Country Information
22.5.2. Market Information
22.5.3. Background Information
22.5.4. Associations
22.5.5. Regulatory Bodies
22.5.6. Corporate Tax Structure
22.5.7. Major Investments And Contracts
22.5.8. Major Companies
22.6.USA Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
23. South America Business Processes Outsourcing Market
23.1.South America Business Processes Outsourcing Market Overview
23.1.1. Region Information
23.1.2. Market Information
23.1.3. Background Information
23.1.4. Government Initiatives
23.1.5. Associations
23.1.6. Regulatory Bodies
23.1.7. Corporate Tax Structure
23.1.8. Major Investments And Contracts
23.1.9. Major Companies
23.2.South America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
23.3.South America Business Processes Outsourcing Market: Country Analysis
23.4.Brazil Business Processes Outsourcing Market
23.5.Brazil Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
24. Middle East Business Processes Outsourcing Market
24.1.Middle East Business Processes Outsourcing Market Overview
24.1.1. Region Information
24.1.2. Market Information
24.1.3. Background Information
24.1.4. Government Initiatives
24.1.5. Associations
24.1.6. Regulatory Bodies
24.1.7. Corporate Tax Structure
24.1.8. Major Investments And Contracts
24.1.9. Major Companies
24.2.Middle East Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
25. Africa Business Processes Outsourcing Market
25.1.Africa Business Processes Outsourcing Market Overview
25.1.1. Region Information
25.1.2. Market Information
25.1.3. Background Information
25.1.4. Government Initiatives
25.1.5. Associations
25.1.6. Regulations
25.1.7. Regulatory Bodies
25.1.8. Corporate Tax Structure
25.1.9. Major Investments And Contracts
25.1.10. Major Companies
25.2.Africa Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
26. Global Business Processes Outsourcing Market Competitive Landscape
26.1.Company Profiles
26.2.Automatic Data Processing, Inc. (ADP)
26.2.1. Company Overview
26.2.2. Products And Services
26.2.3. Business Strategy
26.2.4. Financial Overview
26.3.Accenture plc
26.3.1. Company Overview
26.3.2. Products And Services
26.3.3. Business Strategy
26.3.4. Financial Overview
26.4.Conduent Inc.
26.4.1. Company Overview
26.4.2. Products And Services
26.4.3. Business Strategy
26.4.4. Financial Overview
26.5.Teleperformance SE
26.5.1. Company Overview
26.5.2. Products And Services
26.5.3. Business Strategy
26.5.4. Financial Overview
26.6.Paychex, Inc.
26.6.1. Company Overview
26.6.2. Products And Services
26.6.3. Business Strategy
26.6.4. Financial overview
27. Fastest Emerging Mid-Sized Companies
27.1.WNS (Holdings) Limited
27.2.Kelly OCG
27.3.Willis Tower Watson
27.4.ExlService Holdings, Inc.
27.5.ManpowerGroup, Inc.
28. Key Mergers And Acquisitions In The Business Processes Outsourcing Services Market
28.1.Accenture Acquired Enterprise System Partners (ESP)
28.2.TAKE Solutions Acquired DataCeutics
28.3.AION Capital Acquired InterGlobe Technologies
28.4.Blackstone Acquired TaskUs
28.5.Synnex Acquired Convergys
28.6.Atos Acquired Syntel
28.7.Hewlett Packard’s Services Unit Merged With Computer Sciences Corporation (CSC)
28.8.NTT Data Acquired Dell’s IT Services Business
28.9.Capgemini Acquired IGATE
29. Market Background: Software And BPO Services
29.1.Software And BPO Services Market Characteristics
29.2.Market Definition
29.3.Key Segmentation
29.4.Global Software And BPO Services Historic Market, 2014 – 2018, Value ($ Billion)
29.5.Software And BPO Services Forecast Market, 2018 – 2022, Value ($ Billion)
29.6.Global Software And BPO Services Market, Split By Region, 2018
29.7.Global Software And BPO Services Market, Historic And Forecast Growth Rate, Split By Region, 2014-2022
29.8.Software And BPO Services Market Segmentation
29.8.1. Global Software And BPO Services Market, Segmentation By Type Of Service, 2018, $ Billion
29.8.2. Global Software And BPO Services Market, Historic And Forecast Growth Rate, Segmentation By Type Of Services, 2014-2022
30. Global Business Processes Outsourcing Market Opportunities And Strategies
30.1.Global Business Processes Outsourcing Market In 2022- Countries Offering Most New Opportunities
30.2.Global Business Processes Outsourcing Market In 2022- Segments Offering Most New Opportunities
30.3.Global Business Processes Outsourcing Market In 2022- Growth Strategies
30.3.1. Market Trend Based Strategies
30.3.2. Competitor Strategies
31. Business Processes Outsourcing Market, Conclusions And Recommendations
31.1.Conclusions
31.2.Recommendations
31.2.1. Product
31.2.2. Place
31.2.3. Price
31.2.4. Promotion
31.2.5. People
32. Appendix
32.1.Market Data Sources
32.2.Research Methodology
32.3.Competitor Market Share Data
32.4.Market Numbers
32.5.Currencies
32.6.Research Inquiries
32.7.The Business Research Company
32.8.Copyright and Disclaimer