Table of Content

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.3.1 MARKET SEGMENTATION 14
1.3.2 REGIONS COVERED 14
1.4 YEARS CONSIDERED FOR THE STUDY 15
1.5 CURRENCY CONSIDERED 15
1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.2 PRIMARY DATA 18
2.1.2.1 Breakup of primaries 19
2.1.2.2 Key industry insights 19
2.2 MARKET BREAKUP AND DATA TRIANGULATION 20
2.3 MARKET SIZE ESTIMATION 21
2.3.1 TOP-DOWN APPROACH 22
2.3.2 BOTTOM-UP APPROACH 22
2.4 MARKET FORECAST 23
2.5 ASSUMPTIONS FOR THE STUDY 24
2.6 LIMITATIONS OF THE STUDY 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 27
4.1 ATTRACTIVE OPPORTUNITIES IN THE EMOTION ANALYTICS MARKET 27
4.2 GLOBAL EMOTION ANALYTICS MARKET: MARKET SHARE OF ORGANIZATION SIZE AND REGIONS 28
4.3 EMOTION ANALYTICS MARKET, BY REGION 28
4.4 EMOTION ANALYTICS MARKET: INVESTMENT SCENARIO 29
?

5 MARKET OVERVIEW AND INDUSTRY TRENDS 30
5.1 INTRODUCTION 30
5.2 MARKET DYNAMICS 30
5.2.1 DRIVERS 31
5.2.1.1 Advent of innovative solutions to enhance customer satisfaction 31
5.2.1.2 Increasing demand to create more personalized user experiences and improve sales performance 31
5.2.1.3 Growing adoption of wearable technologies 31
5.2.2 RESTRAINTS 32
5.2.2.1 Absence of governing bodies and regulations 32
5.2.2.2 Misinterpretation in the analysis of emotions 32
5.2.3 OPPORTUNITIES 32
5.2.3.1 Increasing demand for recognition applications 32
5.2.4 CHALLENGES 32
5.2.4.1 Lack of awareness about the use of emotion analytics 32
5.3 INDUSTRY TRENDS 33
5.3.1 EMOTION ANALYTICS USE CASES 33
5.3.1.1 WNS 33
5.3.1.2 SPEC INDIA 34
5.3.1.3 Adoreboard 34
5.3.1.4 CallMiner 34
5.3.1.5 Genesys 35

6 EMOTION ANALYTICS MARKET, BY TYPE 36
6.1 INTRODUCTION 37
6.2 TEXT ANALYTICS 38
6.2.1 HOSPITALITY AND RESTAURANT INDUSTRIES TO BENEFIT GREATLY FROM USING TEXTS IN FINDING FLAWS AND OFFERING BETTER SERVICES TO CUSTOMERS 38
6.3 FACIAL ANALYTICS 39
6.3.1 INCREASING NEED TO CAPTURE CUSTOMER BEHAVIOR AND PERSONALITY TO BE THE MAJOR DRIVER CONTRIBUTING TO THE GROWTH OF THE EMOTION ANALYTICS MARKET 39
6.4 SPEECH ANALYTICS 40
6.4.1 SPEECH ANALYTICS IN EMOTION ANALYTICS TO FACILITATE DECISION-MAKERS TO MAKE BETTER DECISIONS BASED ON REAL-TIME INFORMATION 40
6.5 VIDEO ANALYTICS 41
6.5.1 VIDEO ANALYTICS TO ENABLE ORGANIZATIONS TO CAPTURE AND ANALYZE CRITICAL DATA AND MAKE BUSINESS DECISIONS USING INTELLIGENTLY ANALYZED DATA PROVIDED BY VIDEO ANALYTICS 41
?

7 EMOTION ANALYTICS MARKET, BY APPLICATION 42
7.1 INTRODUCTION 43
7.2 SALES AND MARKETING MANAGEMENT 44
7.2.1 EMOTION ANALYTICS TO HELP BRANDS ANALYZE VISITORS’ BEHAVIOR AND OPTIMIZE CAMPAIGNS IN REAL TIME 44
7.3 CUSTOMER EXPERIENCE MANAGEMENT 45
7.3.1 EMOTION ANALYTICS TO HELP COMPANIES IN GENERATING OFFERS FOR RETENTION OF CUSTOMERS AND REDUCING ESCALATION AND TERMINATION OF SERVICES 45
7.4 COMPETITIVE INTELLIGENCE 46
7.4.1 COMPETITIVE INTELLIGENCE TO HELP COMPANIES STAY MORE COMPETITIVE AND UPDATED FOR OVERCOMING THREATS 46
7.5 PUBLIC SAFETY AND LAW ENFORCEMENT 47
7.5.1 REGIONS TO ADOPT EMOTION ANALYTICS FOR SAFEGUARDING THEIR CITIZENS AND ENFORCING LAWS FOR THEIR BETTERMENT AND SAFETY 47
7.6 WORKFORCE MANAGEMENT 48
7.6.1 EMOTION ANALYTICS GLEAN EMPLOYEE MORALE AND FEELINGS FROM VERBAL AND NONVERBAL ACTIONS 48

8 EMOTION ANALYTICS MARKET, BY ORGANIZATION SIZE 49
8.1 INTRODUCTION 50
8.2 SMALL AND MEDIUM-SIZED BUSINESSES 51
8.2.1 EMOTION ANALYTICS SOLUTIONS TO HELP SMALL AND MEDIUM-SIZED BUSINESSES HANDLE THEIR BUSINESS EFFICIENTLY, ALONG WITH PROVIDING OPTIMIZED CUSTOMER SATISFACTION AND BETTER WORKFORCE MANAGEMENT 51
8.3 LARGE ENTERPRISES 52
8.3.1 LARGE ENTERPRISES TO UTILIZE EMOTION ANALYTICS SOLUTIONS FOR IMPROVING THEIR BUSINESS PROCESSES, MARKET INTELLIGENCE, AND CUSTOMER EXPERIENCE 52

9 EMOTION ANALYTICS MARKET, BY VERTICAL 53
9.1 INTRODUCTION 54
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 55
9.2.1 BFSI INSTITUTES TO INVEST MORE IN EMOTION ANALYTICS SOLUTIONS AND PROVIDE BETTER SERVICES TO THEIR CUSTOMERS WITH THE HELP OF LIMITED GLOBAL AND LOCAL WORKFORCE 55
9.3 IT AND TELECOMMUNICATION 56
9.3.1 EMOTION ANALYTICS SOLUTIONS TO HELP TELECOMMUNICATION AND IT COMPANIES IN IMPROVING THEIR PERFORMANCE WITH THE HELP OF CUSTOMER INSIGHTS 56
9.4 RETAIL 57
9.4.1 EMOTION ANALYTICS TO HELP RETAIL ORGANIZATIONS ATTAIN RETAIL-SPECIFIC GOALS 57
9.5 HEALTHCARE 58
9.5.1 HEALTHCARE VERTICAL TO WITNESS PROMINENT GROWTH DURING THE NEXT DECADE AS IT REQUIRED MORE INSIGHTS INTO PATIENTS’ INFORMATION 58
9.6 MEDIA AND ENTERTAINMENT 59
9.6.1 EMOTION ANALYTICS TO HELP INCREASE THE REVENUES AND PROFIT MARGINS, AND IMPROVE THE CUSTOMER’S PERCEPTION ABOUT THE MEDIA AND ENTERTAINMENT VERTICAL 59
9.7 GOVERNMENT 60
9.7.1 EMOTION ANALYTICS SOLUTIONS TO PROVIDE BETTER EMPLOYEE ENGAGEMENT, TRAINING, PERFORMANCE INSIGHTS, CUSTOMER SATISFACTION, AND BETTER BUSINESS PROCESSING METHODS IN THE GOVERNMENT VERTICAL 60
9.8 OTHERS 61

10 EMOTION ANALYTICS MARKET, BY REGION 62
10.1 INTRODUCTION 63
10.2 NORTH AMERICA 64
10.2.1 UNITED STATES 68
10.2.1.1 High adoption of emotion analytics in the us DUE TO INCREASE IN Government interventions in recent years 68
10.2.2 CANADA 68
10.2.2.1 Canadian government increased the demand for facial recognition technologies to drive the emotion analytics market 68
10.3 EUROPE 68
10.3.1 GERMANY 70
10.3.1.1 Increase in Government interventions for ensuring public safety to drive the adoption of emotion analytics in germany 70
10.3.2 UNITED KINGDOM 70
10.3.2.1 UK to experience a noticeable increase in the adoption of emotion ANALYTICS technologies 70
10.3.3 REST OF EUROPE 70
10.4 ASIA PACIFIC 71
10.4.1 JAPAN 73
10.4.1.1 Increasing government investments to drive the emotion analytics market in japan 73
10.4.2 INDIA 74
10.4.2.1 India experiencing noticeable investments in advanced emotion analytics solutions 74
10.4.3 REST OF ASIA PACIFIC 74
10.5 MIDDLE EAST AND AFRICA 74
10.5.1 KINGDOM OF SAUDI ARABIA 76
10.5.1.1 KSA to experience a noticeable increase in the adoption of emotion ANALYTICS technologies for public safety 76
10.5.2 UNITED ARAB EMIRATES 76
10.5.2.1 Increasing investments to drive the emotion analytics market growth in uae 76
10.5.3 REST OF MIDDLE EAST AND AFRICA 76
?
10.6 LATIN AMERICA 77
10.6.1 BRAZIL 79
10.6.1.1 Growing demand for facial recognition software to drive the emotion analytics market in brazil 79
10.6.2 REST OF LATIN AMERICA 79

11 COMPETITIVE LANDSCAPE 80
11.1 INTRODUCTION 80
11.2 RANKING OF KEY PLAYERS 80
11.3 COMPETITIVE SCENARIO 81
11.3.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 82
11.3.2 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS 82
11.3.3 MERGERS AND ACQUISITIONS 83
12 COMPANY PROFILES 84
12.1 INTRODUCTION 84
(Business Overview, Solutions, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.2 AFFECTIVA 84
12.3 BEYOND VERBAL 86
12.4 IMOTIONS 88
12.5 KAIROS 90
12.6 NOLDUS INFORMATION TECHNOLOGY 91
12.7 COGITO 93
12.8 TOBII 95
12.9 SENTIANCE 98
12.10 NVISO 100
12.11 LEXALYTICS 102
12.12 SENSUM 104
12.13 IBM 104
12.14 MICROSOFT 105
12.15 GOOGLE 105
12.16 GORILLA TECHNOLOGY 106
12.17 ADOREBOARD 106
*Details on Business Overview, Solutions, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
13 APPENDIX 107
13.1 DISCUSSION GUIDE 107
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 110
13.3 AVAILABLE CUSTOMIZATIONS 112
13.4 RELATED REPORTS 112
13.5 AUTHOR DETAILS 113



List of Figures



FIGURE 1 EMOTION ANALYTICS MARKET: RESEARCH DESIGN 17
FIGURE 2 EMOTION ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 21
FIGURE 3 FACTOR ANALYSIS 23
FIGURE 4 EMOTION ANALYTICS MARKET, TOP 3 SEGMENTS, 2019 26
FIGURE 5 LARGE ENTERPRISES SEGMENT TO HAVE A HIGHER MARKET SHARE IN 2019 26
FIGURE 6 INCREASING INTERNET PENETRATION TO ACT AS AN OPPORTUNITY IN THE EMOTION ANALYTICS MARKET 27
FIGURE 7 LARGE ENTERPRISES AND NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARES IN 2019 28
FIGURE 8 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 28
FIGURE 9 NORTH AMERICA TO EMERGE AS THE BEST MARKET FOR INVESTMENTS DURING THE NEXT 5 YEARS 29
FIGURE 10 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:
EMOTION ANALYTICS MARKET 30
FIGURE 11 VIDEO ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 37
FIGURE 12 CUSTOMER EXPERIENCE MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 43
FIGURE 13 SMALL AND MEDIUM-SIZED BUSINESSES SEGMENT TO GROW AT A HIGHER
CAGR DURING THE FORECAST PERIOD 50
FIGURE 14 RETAIL VERTICAL TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 54
FIGURE 15 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 63
FIGURE 16 NORTH AMERICA: MARKET SNAPSHOT 65
FIGURE 17 ASIA PACIFIC: MARKET SNAPSHOT 71
FIGURE 18 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE EMOTION ANALYTICS MARKET DURING 2016–2019 81
FIGURE 19 TOBII: COMPANY SNAPSHOT 95

 

List of Tables



TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2017 15
TABLE 2 EMOTION ANALYTICS MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 37
TABLE 3 TEXT ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 38
TABLE 4 FACIAL ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 39
TABLE 5 SPEECH ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 40
TABLE 6 VIDEO ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 41
TABLE 7 EMOTION ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 43
TABLE 8 SALES AND MARKETING MANAGEMENT: EMOTION ANALYTICS MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 44
TABLE 9 CUSTOMER EXPERIENCE MANAGEMENT: EMOTION ANALYTICS MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 45
TABLE 10 COMPETITIVE INTELLIGENCE: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 46
TABLE 11 PUBLIC SAFETY AND LAW ENFORCEMENT: EMOTION ANALYTICS MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 47
TABLE 12 WORKFORCE MANAGEMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 48
TABLE 13 EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 50
TABLE 14 SMALL AND MEDIUM-SIZED BUSINESSES: EMOTION ANALYTICS MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 51
TABLE 15 LARGE ENTERPRISES: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 52
TABLE 16 EMOTION ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 54
TABLE 17 BANKING, FINANCIAL SERVICES, AND INSURANCE: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 55
TABLE 18 IT AND TELECOMMUNICATION: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 56
TABLE 19 RETAIL: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 57
TABLE 20 HEALTHCARE: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 58
TABLE 21 MEDIA AND ENTERTAINMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 59
TABLE 22 GOVERNMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 60
TABLE 23 OTHERS: EMOTION ANALYTICS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 61
TABLE 24 EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 63
TABLE 25 NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 65
TABLE 26 NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 66
TABLE 27 NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 66
TABLE 28 NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 67
TABLE 29 NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 67
TABLE 30 EUROPE: EMOTION ANALYTICS MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 68
TABLE 31 EUROPE: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 69
TABLE 32 EUROPE: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE 2017–2024 (USD MILLION) 69
TABLE 33 EUROPE: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 69
TABLE 34 EUROPE: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 70
TABLE 35 ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 72
TABLE 36 ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 72
TABLE 37 ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE 2017–2024 (USD MILLION) 72
TABLE 38 ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 73
TABLE 39 ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 73
TABLE 40 MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 74
TABLE 41 MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 75
TABLE 42 MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 75
TABLE 43 MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 75
TABLE 44 MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 76
TABLE 45 LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 77
TABLE 46 LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 77
TABLE 47 LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 78
TABLE 48 LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 78
TABLE 49 LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 78
TABLE 50 RANKING OF KEY PLAYERS IN THE EMOTION ANALYTICS MARKET, 2019 80
TABLE 51 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2019 82
TABLE 52 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2018–2019 82
TABLE 53 MERGERS AND ACQUISITIONS, 2017–2018 83