1 Executive Summary
1.1 Synopsis of Key Findings
2 Industry Outlook
2.1 Industry Snapshot
2.1.1 Industry Overview
2.1.2 Industry Trends
3 Market Snapshot
3.1 Total Addressable Market
3.2 Segmented Addressable Market
3.2.1 PEST Analysis
3.2.2 Porter’s Five Force Analysis
3.3 Related Markets (CRM, ERP, BPM)
4 Market Characteristics
4.1 Market Evolution (Impact of AI, Analytics, IoT, and PaaS)
4.1.1 Ecosystem
4.2 Market Trends and Impact
4.3 Market Segmentation
4.4 Market Dynamics
4.4.1 Market Drivers
4.4.2 Market Restraints
4.4.3 Market Opportunities
4.4.4 DRO Impact Analysis
5 By Technology– Market Size and Analysis
5.1 Overview
5.2 Digitalization
5.3 Process Optimization
5.4 Customer Experience
5.5 System Modernization
6 By Industry – Market Size and Analysis
6.1 Overview
6.2 BFSI
6.3 Healthcare
6.4 Education
6.5 Manufacturing
6.6 Others

7 By Deployment Mode – Market Size and Analysis
7.1 Overview
7.2 Cloud
7.3 On-premises

8 By Geography – Market Size and Analysis
8.1 Overview
8.2 North America
8.3 Europe
8.4 Asia Pacific
8.5 Middle East Africa
8.6 Latin America

9 Competitive Landscape
9.1 Competitor Analysis
9.2 Product/Offerings Portfolio Analysis
9.3 Market Developments
9.3.1 Mergers & Acquisitions (M&A), Expansions, and Partnerships
9.3.2 Business Restructuring
9.3.3 Product Launches & Exhibitions
10 Vendor Profiles
10.1 Salesforce
10.2 OutSystems
10.3 Mendix
10.4 ServiceNow
10.5 Microsoft
10.6 Kony
10.7 AgilePoint
10.8 Appian
10.9 Oracle
10.10 Betty Blocks
11 Annexure
11.1 Report Scope
11.2 Market Definition
11.3 Research Methodology
11.3.1 Data Collation & In-house Estimation
11.3.2 Market Triangulation
11.3.3 Forecasting
11.4 Study Declarations
11.5 Report Assumptions
11.6 Stakeholders
11.7 Abbreviations