Table of Content

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.3.1 MARKET SEGMENTATION 14
1.4 YEARS CONSIDERED FOR THE STUDY 14
1.5 CURRENCY CONSIDERED 15
1.6 STAKEHOLDERS 15

2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 16
2.1.1 SECONDARY DATA 17
2.1.2 PRIMARY DATA 17
2.1.2.1 Breakup of primary profiles 18
2.1.2.2 Key industry insights 18
2.2 MARKET BREAKUP AND DATA TRIANGULATION 19
2.3 MARKET SIZE ESTIMATION 19
2.3.1 TOP-DOWN APPROACH 20
2.3.2 BOTTOM-UP APPROACH 20
2.4 ASSUMPTIONS FOR THE STUDY 21
2.5 LIMITATIONS OF THE STUDY 21

3 EXECUTIVE SUMMARY 22

4 PREMIUM INSIGHTS 25
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE AUTONOMOUS AGENTS MARKET 25
4.2 AUTONOMOUS AGENTS MARKET, BY ORGANIZATION SIZE, 2019 25
4.3 AUTONOMOUS AGENTS MARKET, BY VERTICAL, 2019 26
4.4 AUTONOMOUS AGENTS MARKET: MARKET INVESTMENT SCENARIO, 2019–2024 26
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5 MARKET OVERVIEW AND INDUSTRY TRENDS 27
5.1 INTRODUCTION 27
5.2 MARKET DYNAMICS 27
5.2.1 DRIVERS 28
5.2.1.1 Increasing number of AI applications 28
5.2.1.2 Increased availability of parallel computational resources 28
5.2.1.3 Growth of large and complex data sets driving the need for autonomous agents 28
5.2.2 RESTRAINTS 28
5.2.2.1 Issues related to unsupervised learning 28
5.2.2.2 Need for heavy investment in converting unstructured data into structured data 29
5.2.2.3 Lack of skilled workforce and absence of standards and protocols 29
5.2.3 OPPORTUNITIES 29
5.2.3.1 Integration of AI with cloud 29
5.2.3.2 Advancements in AI and ML 30
5.2.4 CHALLENGES 30
5.2.4.1 Limited use cases of autonomous agents 30
5.2.4.2 Increased network complexity 30
5.2.4.3 Data privacy and security concerns 31
5.3 TYPES OF AUTONOMOUS AGENTS 31
5.3.1 TRADITIONAL INDUSTRIAL ROBOTS 31
5.3.2 MOBILE ROBOTS 31
5.3.3 SOFTBOTS 31
5.3.4 COMPUTER SIMULATIONS 31
5.4 EVOLUTION 32
5.5 INDUSTRY STANDARDS 32
5.5.1 DISTRIBUTED MANAGEMENT TASK FORCE STANDARDS 32
5.5.2 CLOUD INFRASTRUCTURE MANAGEMENT INTERFACE 32
5.5.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 33
5.5.4 ORGANIZATION FOR THE ADVANCEMENT OF STRUCTURED INFORMATION STANDARDS 33
5.5.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 33
5.5.6 STORAGE NETWORKING INDUSTRY ASSOCIATION?CLOUD DATA MANAGEMENT INTERFACE 33
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6 AUTONOMOUS AGENTS MARKET, BY DEPLOYMENT TYPE 34
6.1 INTRODUCTION 35
6.2 CLOUD 36
6.2.1 ABILITY TO ACCESS REAL-TIME DATA FROM ANYWHERE, FLEXIBILITY, AND COST-EFFECTIVENESS ARE THE MAJOR FACTORS TO DRIVE THE ADOPTION RATE OF CLOUD-BASED AUTONOMOUS AGENTS 36
6.3 ON-PREMISES 37
6.3.1 GROWING DEMAND FOR DATA SECURITY AMONG ENTERPRISES TO DRIVE THE ADOPTION OF ON-PREMISES AUTONOMOUS AGENTS 37

7 AUTONOMOUS AGENTS MARKET, BY ORGANIZATION SIZE 38
7.1 INTRODUCTION 39
7.2 SMALL AND MEDIUM-SIZED ENTERPRISES 40
7.2.1 ELIMINATION OF HUMAN INTERVENTION TO OPERATE TEDIOUS TASKS TO DRIVE THE DEMAND FOR AUTONOMOUS AGENTS IN SMALL AND MEDIUM-SIZED ENTERPRISES 40
7.3 LARGE ENTERPRISES 41
7.3.1 GROWING DEMAND TO AUTOMATE BUSINESS PROCESSES AND ENHANCE THE CUSTOMER EXPERIENCE TO BOOST THE ADOPTION OF AUTONOMOUS AGENTS IN LARGE ENTERPRISES 41

8 AUTONOMOUS AGENTS MARKET, BY VERTICAL 42
8.1 INTRODUCTION 43
8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 44
8.2.1 DEMAND FOR ALGORITHMIC TRADING SYSTEMS IN BFSI VERTICAL TO DRIVE THE MARKET GROWTH 44
8.3 IT AND TELECOM 45
8.3.1 IT AND TELECOM VERTICAL TO INTEGRATE AUTONOMOUS AGENTS, AI, AND ML TO AUTOMATE NETWORK OPERATIONS AND ENHANCE CONSUMER EXPERIENCE 45
8.4 MANUFACTURING 46
8.4.1 USE OF AUTONOMOUS AGENTS TO INCREASE IN VARIOUS MANUFACTURING APPLICATIONS 46
8.5 HEALTHCARE 47
8.5.1 HEALTHCARE VERTICAL TO ADOPT AUTONOMOUS AGENTS TO IMPROVE DECISION-MAKING 47
8.6 TRANSPORTATION AND MOBILITY 48
8.6.1 TRANSPORTATION AND MOBILITY VERTICAL TO USE AUTONOMOUS AGENTS, AI PLATFORMS, AND THE ML TECHNOLOGY TO SOLVE TRAFFIC CONGESTION-RELATED PROBLEMS 48
8.7 OTHERS 49
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9 AUTONOMOUS AGENTS MARKET, BY REGION 50
9.1 INTRODUCTION 51
9.2 NORTH AMERICA 52
9.2.1 ABILITY TO INVEST IN HIGH-GROWTH TECHNOLOGIES TO DRIVE THE ADOPTION OF AUTONOMOUS AGENTS IN NORTH AMERICA 52
9.3 EUROPE 54
9.3.1 ESTABLISHMENT OF RELEVANT FRAMEWORK FOR POLICY DEVELOPMENT AND ADOPTION OF EMERGING TECHNOLOGIES ACROSS VERTICALS TO BOOST THE ADOPTION OF AUTONOMOUS AGENTS IN EUROPE 54
9.4 ASIA PACIFIC 56
9.4.1 RISING ADOPTION OF ADVANCED TECHNOLOGIES TO INCREASE THE GROWTH OPPORTUNITIES FOR AUTONOMOUS AGENTS IN ASIA PACIFIC 56
9.5 REST OF THE WORLD 58

10 COMPETITIVE LANDSCAPE 60
10.1 INTRODUCTION 60
10.1.1 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 62
10.1.2 BUSINESS EXPANSIONS 63
10.1.3 ACQUISITIONS 64
10.1.4 PARTNERSHIPS AND COLLABORATIONS 64

11 COMPANY PROFILES 65
11.1 INTRODUCTION 65
(Business Overview, Products with Potential Autonomous Agents Capabilities, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
11.2 ORACLE 66
11.3 IBM 69
11.4 SAP 72
11.5 AWS 75
11.6 SAS 77
11.7 INFOSYS 79
11.8 NUANCE COMMUNICATIONS 81
11.9 FICO 83
11.10 FETCH.AI 85
11.11 AFFECTIVA 85
11.12 INTEL 86
11.13 SALESFORCE 86
11.14 APTIV 87
11.15 GOOGLE 87
11.16 MICROSOFT 88
*Details on Business Overview, Products with Potential Autonomous Agents Capabilities, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.


12 APPENDIX 89
12.1 DISCUSSION GUIDE 89
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 92
12.3 AVAILABLE CUSTOMIZATIONS 94
12.4 RELATED REPORTS 94
12.5 AUTHOR DETAILS 95



List of Figures



FIGURE 1 AUTONOMOUS AGENTS MARKET: RESEARCH DESIGN 16
FIGURE 2 AUTONOMOUS AGENTS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 20
FIGURE 3 GLOBAL AUTONOMOUS AGENTS MARKET SIZE, 2017–2024 (USD MILLION) 22
FIGURE 4 SEGMENTS WITH THE HIGHEST CAGR IN THE AUTONOMOUS AGENTS MARKET 23
FIGURE 5 NORTH AMERICA ACCOUNTED FOR THE HIGHEST MARKET SHARE IN 2019 24
FIGURE 6 INCREASING ADOPTION OF ARTIFICIAL INTELLIGENCE-BASED SOLUTIONS TO POSITIVELY AFFECT THE AUTONOMOUS AGENTS ADOPTION 25
FIGURE 7 LARGE ENTERPRISES SEGMENT TO HAVE A HIGHER MARKET SHARE IN 2019 25
FIGURE 8 IT AND TELECOM VERTICAL TO HAVE THE LARGEST MARKET SIZE IN 2019 26
FIGURE 9 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT 5 YEARS 26
FIGURE 10 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: AUTONOMOUS AGENTS MARKET 27
FIGURE 11 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 35
FIGURE 12 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 39
FIGURE 13 MANUFACTURING VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 43
FIGURE 14 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 51
FIGURE 15 NORTH AMERICA: MARKET SNAPSHOT 52
FIGURE 16 ASIA PACIFIC: MARKET SNAPSHOT 56
FIGURE 17 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE AUTONOMOUS AGENTS MARKET, 2016–2019 61
FIGURE 18 GEOGRAPHIC REVENUE MIX OF THE TOP MARKET PLAYERS 65
FIGURE 19 ORACLE: COMPANY SNAPSHOT 66
FIGURE 20 ORACLE: SWOT ANALYSIS 68
FIGURE 21 IBM: COMPANY SNAPSHOT 69
FIGURE 22 IBM: SWOT ANALYSIS 70
FIGURE 23 SAP: COMPANY SNAPSHOT 72
FIGURE 24 SAP: SWOT ANALYSIS 73
FIGURE 25 AWS: COMPANY SNAPSHOT 75
FIGURE 26 SAS: COMPANY SNAPSHOT 77
FIGURE 27 INFOSYS: COMPANY SNAPSHOT 79
FIGURE 28 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT 81
FIGURE 29 FICO: COMPANY SNAPSHOT 83

 

List of Tables



TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018 15
TABLE 2 AUTONOMOUS AGENTS MARKET SIZE, BY DEPLOYMENT TYPE 2017–2024 (USD MILLION) 35
TABLE 3 CLOUD: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 36
TABLE 4 ON-PREMISES: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 37
TABLE 5 AUTONOMOUS AGENTS MARKET SIZE, BY ORGANIZATION SIZE 2017–2024 (USD MILLION) 39
TABLE 6 SMALL AND MEDIUM-SIZED ENTERPRISES: AUTONOMOUS AGENTS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 40
TABLE 7 LARGE ENTERPRISES: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 41
TABLE 8 AUTONOMOUS AGENTS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 43
TABLE 9 BANKING, FINANCIAL SERVICES, AND INSURANCE: AUTONOMOUS AGENTS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 44
TABLE 10 IT AND TELECOM: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 45
TABLE 11 MANUFACTURING: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 46
TABLE 12 HEALTHCARE: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 47
TABLE 13 TRANSPORTATION AND MOBILITY: AUTONOMOUS AGENTS MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 48
TABLE 14 OTHERS: AUTONOMOUS AGENTS MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 49
TABLE 15 AUTONOMOUS AGENTS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 51
TABLE 16 NORTH AMERICA: AUTONOMOUS AGENTS MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 53
TABLE 17 NORTH AMERICA: AUTONOMOUS AGENTS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 53
TABLE 18 NORTH AMERICA: AUTONOMOUS AGENTS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 53
TABLE 19 EUROPE: AUTONOMOUS AGENTS MARKET SIZE, BY DEPLOYMENT TYPE 2017–2024 (USD MILLION) 54
TABLE 20 EUROPE: AUTONOMOUS AGENTS MARKET SIZE, BY ORGANIZATION SIZE 2017–2024 (USD MILLION) 54
TABLE 21 EUROPE: AUTONOMOUS AGENTS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 55
TABLE 22 ASIA PACIFIC: AUTONOMOUS AGENTS MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 57
TABLE 23 ASIA PACIFIC: AUTONOMOUS AGENTS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 57
TABLE 24 ASIA PACIFIC: AUTONOMOUS AGENTS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 57
TABLE 25 REST OF THE WORLD: AUTONOMOUS AGENTS MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 58
TABLE 26 REST OF THE WORLD: AUTONOMOUS AGENTS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 58
TABLE 27 REST OF THE WORLD: AUTONOMOUS AGENTS MARKET SIZE, BY VERTICAL 2017–2024 (USD MILLION) 59
TABLE 28 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 2016–2019 62
TABLE 29 BUSINESS EXPANSIONS, 2016–2018 63
TABLE 30 ACQUISITIONS, 2017–2018 64
TABLE 31 PARTNERSHIPS AND COLLABORATIONS, 2017–2018 64