Table of Content




I. INTRODUCTION

Report Scope and Methodology
Executive Summary


III. CRM APPLICATIONS INDUSTRY ASSESSMENTS

CRM Applications Industry Structure Overview
Major Company Locations and Sales Volumes
Market Share of Key Companies
Potential Entrants
Major End-Users
Major Foreign Companies
Technology Trends

VII. CRM APPLICATIONS COMPANY DIRECTORY

CRM Applications Company Profiles
Distributors
Research Institutions and Associations
Major End-Users



List of Tables

I. INTRODUCTION

Economic Outlook Summary
CRM Applications Supply and Demand Summary


III. CRM APPLICATIONS INDUSTRY ASSESSMENTS

Major Company Locations
Major CRM Applications Company Sales Volumes
Market Share of Key Companies
Major End-Users
Major Foreign Companies





LIST OF CHARTS

CRM Applications Sale Volumes and Forecasts Summary