Business Process Outsourcing (BPO) Market By Service (Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services) and End User (Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users) - Global Industry Analysis And Forecast To 2025
The business process outsourcing (BPO) is the subset of the process of outsourcing which includes the contracting of the responsibilities and operations of the particular business procedure to the third-party service organization. Initially, it was related with the production firms, for example, Coca-Cola which outsourced substantial portions of the supply chain. The BPO is normally classified into the back office outsourcing that incorporates inward business capacities, for example, finance and accounting or HR, and the front office outsourcing, that incorporates services related to client, for example, services of contact center (client care). Therefore, the Business Process Outsourcing (BPO) Market is anticipated to expand and has tremendous scope during the forecast period. The global Business Process Outsourcing (BPO) Market anticipated to flourish in the future by growing at a significantly higher CAGR.
By Service the market is segmented into Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services. The Customer Services section is leading the market owing to increasing number of service centers that need the technical support offline & online and few other factors.
By End User the market is segmented into Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users. The Banking, Financial Services & Insurance (BFSI) section is leading the market with more than quarter share of the market owing to various reasons which include the services offered by this section.
The European region is leading the global Business Process Outsourcing (BPO) Market with around quarter market share owing to factor like; the customization & flexibility of the services offered that meet the needs of the individual, increasing demand for the technology of cloud computing, etc.
Business Process Outsourcing (BPO) Market, By Region
Rest of Europe
Rest of Asia-Pacific
Rest of South America
Middle East and Africa
Rest of MEA
The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and market share of the overall industry.
HCL Technologies Limited
TTEC Holdings Inc.
CBRE Group Inc.
Some of the key questions answered by the report are:
What was the market size in 2014 and forecast from 2015 to 2025?
What will be the industry market growth from 2015 to 2025?
What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
What are the major segments leading the market growth and why?
Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?