Business Process Outsourcing (BPO) Market By Service (Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services) and End User (Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users) - Global Industry Analysis And Forecast To 2025

Industry Outlook

The business process outsourcing (BPO) is the subset of the process of outsourcing which includes the contracting of the responsibilities and operations of the particular business procedure to the third-party service organization. Initially, it was related with the production firms, for example, Coca-Cola which outsourced substantial portions of the supply chain. The BPO is normally classified into the back office outsourcing that incorporates inward business capacities, for example, finance and accounting or HR, and the front office outsourcing, that incorporates services related to client, for example, services of contact center (client care). Therefore, the Business Process Outsourcing (BPO) Market is anticipated to expand and has tremendous scope during the forecast period. The global Business Process Outsourcing (BPO) Market anticipated to flourish in the future by growing at a significantly higher CAGR.

Market Segmentation

By Service the market is segmented into Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services. The Customer Services section is leading the market owing to increasing number of service centers that need the technical support offline & online and few other factors.

By End User the market is segmented into Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users. The Banking, Financial Services & Insurance (BFSI) section is leading the market with more than quarter share of the market owing to various reasons which include the services offered by this section.

Regional Insights

The European region is leading the global Business Process Outsourcing (BPO) Market with around quarter market share owing to factor like; the customization & flexibility of the services offered that meet the needs of the individual, increasing demand for the technology of cloud computing, etc.

Business Process Outsourcing (BPO) Market, By Region




North America


U.S.
Canada
Mexico

Europe


Germany
UK
France
Russia
Italy
Rest of Europe

Asia-Pacific


China
Japan
South Korea
India
Southeast Asia
Rest of Asia-Pacific

South America


Brazil
Argentina
Columbia
Rest of South America

Middle East and Africa


Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Rest of MEA


Competitive Analysis

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and market share of the overall industry.


Amdocs
Accenture
Sodexo
Infosys Limited
HCL Technologies Limited
TTEC Holdings Inc.
CBRE Group Inc.
NCR Corporation
Capgemini
Wipro Limited


Some of the key questions answered by the report are:


What was the market size in 2014 and forecast from 2015 to 2025?
What will be the industry market growth from 2015 to 2025?
What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
What are the major segments leading the market growth and why?
Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?