The global market for Mobile Unified Communications & Collaboration (UCC) is likely to reach $18.1 billion by the end of year 2022. From global multinational corporations to small- and medium-sized enterprises and even many small-office/home-office operations, today’s business customers are looking for a single digital communications source that can connects them seamlessly to one another and with the outside world. They all want this solution to give them a simpler user interface that can meets all their required UC&C needs by integrating, managing and drawing on aintricate web of solutions and capabilities.Present days, the enterprises’ consideration for capitalizing in mobile unified communications and collaboration solutions is rising significantly as the advantage attached with it inspires its adoption. In the years to come, this drift is predicted to continue leveraging mobile UC & C players to bid more innovative solution with HD as a key component for enabling high end user rich experience.
The global mobile unified communications market is segmented upon the basis of its solutions, services, deployment types, user types, industry verticals, and major regions. The mobile UC & C solutions are again categorized into conferencing, unified messaging, voice solution, and content and its collaboration. The services are also segmented as implementation and integration, training and support, consulting, and advanced managed services. Furthermore, the deployment type is categorized into cloud and on-premises. The end users of mobile UC & C are segmented into enterprises and SMBs. In addition to these, the report classifies all the industry verticals as Banking, Financial Services, and Insurance (BFSI), healthcare, public sector, telecom and IT, retail, media and entertainment, data/ file transportation and logistics, and others.
Geographically, the global mobile unified communications market is separated as North America, Europe, Asia Pacific and rest of the world. Out of which North America unified communications market size was estimated worth over $12 billion in year 2015. The North American region has been mainly driven by factors like growing popularity of BYOD and presence of huge number of major industry participants in the area. Moreover, Asia Pacific unified communications market share is also forecast to reach over 29% market share by 2022. Growing emphasis on cost cutting along with demand for collaboration is expected to drive regional demand in the next coming years.
Major Key players that are working in the market are Cisco Systems, Inc., Avaya Inc., Microsoft Corporation, IBM, Alcatel-Lucent, Unify GmbH & Co. KG, NEC, Genband, Ericsson, and Mitel (Aastra). These companies offer mobile UC & C solutions and its services to enterprises and SMBs.Merger acquisition are the key strategy that are being used in the market, for instance, acquisition of InMage by Microsoft (2016), (2015) Assemblage ltd by Cisco, and uReach Technologies by Genband.