Table of Content

i. Calibration Services Market - Strategic Situation Analysis & COVID Impact .... 17 ii. Guide for Executives, Marketing, Sales and Business Development Staff ........ 18 iii. Guide for Management Consultants and Investment Advisors ........................ 19 1. Introduction and Market Definition ........................................................................ 20
1.1 Introduction .................................................................................... 22
1.2 Market Definition ............................................................................ 24 2. Market Overview ..................................................................................................... 28 2.1 Manufacturer Practices ................................................................. 29 2.1.1 Difference Between Manufacturer and other Vendors ........ 31 2.1.2 Difference Between Electronic and Mechanical Segments 32 2.3 Accreditation ................................................................................. 35 2.3.1 Accreditation Recognition........................................................ 36 2.3.2 Two Tiered Accreditation Standard ......................................... 36 2.4 Segments and Capability ............................................................. 37 2.4.1 An Overview of Segmentation Practice ................................. 37 2.4.2 Segmentation by Company Size.............................................. 39 2.4.3 On-site Service as a Segment ................................................... 41 2.5 Industry Structure and Participants............................................... 44 2.5.1 The International System of Measurement – A Primer ........... 44 2.5.2 Current Industry Participants ..................................................... 45 2.5.3 Industry Structure ........................................................................ 50
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2.6 Geographic Influences ................................................................. 51
2.6.1 Geographic Preference ............................................................ 51 2.6.2 Implications for Laboratory Management .............................. 54 2.6.3 Growing Demand for On Site Service...................................... 54
3. Market Trends...........................................................................................................56 3.1 Factors Driving Growth .................................................................. 57 3.1.1 Impact of Climate Change ...................................................... 64 3.2 Factors Inhibiting Growth .............................................................. 66 3.2.1 Recalibrate Versus Replace...................................................... 69 3.3 The Changing Role of the Manufacturer...................................... 70 3.3.1 The Position of Trust ..................................................................... 70 3.3.2 Customers Have an Equipment Management Need ........... 71 3.3.3 Effect on Repair Demand.......................................................... 71 3.3.4 Manufacturer’s Rethink Service and Support ......................... 72 3.4 Services Packaging ....................................................................... 74 3.4.1 Services Packaging Today and Tomorrow.............................. 74 3.4.2 Reduced Services Play a Role .................................................. 76 3.4.3 Basic Calibration Changes........................................................ 78 3.4.4 The Role of On Line Value Added Services ............................ 79 3.4.5 Change in Demand for Accreditation .................................... 80 3.4.6 Pricing for On Site to Change ................................................... 81 3.4.7 Contract Agreements to Change ........................................... 81 3.5 Technology Development............................................................. 83 3.5.1 Three Important Technology Developments .......................... 83
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3.5.2 Calibration Services Look to Installed Base ............................. 84 3.5.3 Calibration Intervals Change................................................... 84 3.5.4 Impact of Self Calibration ......................................................... 84
4. Pricing and Business Development........................................................................86 4.1 Calibration Service Pricing and Plans .......................................... 87 4.1.1 Variable Factors in a Calibration Service ................................ 87 4.1.2 Fee Based Pricing ....................................................................... 93 4.1.3 Approaches to Pricing ............................................................... 93 4.1.4 Pricing and Geography............................................................. 94 4.1.5 Surcharges ................................................................................... 96 4.1.6 Limited Calibration ..................................................................... 96 4.1.7 Volume Discounts ....................................................................... 97 4.1.8 Mobile Pricing.............................................................................. 97 4.1.9 Service Plans................................................................................ 98 4.1.10 Asset Management.................................................................. 98 4.1.11 Customer Commitment ........................................................... 99 4.1.12 Personnel Rental ....................................................................... 99 4.2 Promotion...................................................................................... 101 4.2.1 Sales Promotion Practice......................................................... 101 4.2.2 A Calibration Services Marketing System .............................. 103 4.2.3 Services Marketing Program Tools .......................................... 104 4.2.4 Company Website and Marketing Strategy......................... 105 4.3 Customer Service......................................................................... 106 4.3.1 Customer Service Measurement ............................................ 106
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4.3.2 Teamwork in Customer Service .............................................. 107
4.3.3 The Role of Leadership............................................................. 107
4.4 Merger and Acquisition............................................................... 109
4.4.1 Economies of Scale .................................................................. 109
4.4.2 Caveats and Factors Unfavourable to Merger Activity ...... 111
4.5 Competition.................................................................................. 113 5. Industry Segmentation Analysis ........................................................................... 116 5.1 Aerospace/Defense .................................................................... 117 5.2 Agriculture and Food Production ............................................... 120 5.3 Automotive ................................................................................... 123 5.4 Biomedical/Pharmaceutical....................................................... 126 5.5 Communication ........................................................................... 129 5.6 General Manufacturing............................................................... 131 5.7 High Technology .......................................................................... 133 5.8 Material Production ..................................................................... 135 5.9 Other ............................................................................................. 138 6. Recent Market Activity.......................................................................................... 141 Recent Developments – Importance and How to Use This Section142 Importance of These Developments .............................................. 142 How to Use This Section..................................................................... 142 Vision Engineering’s Cal Lab Attains ISO 17025:2017 .................... 142 NMI Metrology is Expanding Calibration Services across Nigeria 143
Mitutoyo America Corporation Introduces New Processor Package with Profile Projector ......................................................... 144
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Transcat Acquires TTE Laboratories, Inc. ......................................... 145
Michigan State Police launch investigation of breathalyzer calibration........................................................................................... 146
Endress+Hauser builds new Calibration Laboratory...................... 147
Transcat acquires Infinite Integral Solutions Inc. ............................ 147
Keysight opens new calibration facility .......................................... 148
Transcat Acquires Gauge Repair Service ...................................... 149
Trescal Announces 3 Aquisitions ...................................................... 149
Newbow Aerospace Expands Calibration Laboratory ................ 150
Instron’s Calibration Laboratory goes global................................. 151
Trescal Acquires QTI and QTI Validaciones.................................... 151
Trescal Announces 2 Acquisitions.................................................... 152
Cross Company Acquires J. A. King ................................................ 153
Trescal Acquires Diamond Technical and Acteam ...................... 154
Boonton Electronics and Noisecom Receive ISO 17025:2017 Accreditation ..................................................................................... 155
Transcat Acquires Angel’s Instrumentation Inc. ............................ 156 Trescal and Stahlwille UK sign partnership agreement ................. 156 Laboratory Testing Inc. Acquires TAC Technical Instrument ........ 157 Trescal Acquires Metriccontrol......................................................... 159 Keysight Technologies Acquires Thales Calibration Services ....... 159 Transcat Acquires NBS Calibrations................................................. 160
7. Key Players.............................................................................................................161 ABB ...................................................................................................... 162 Ametek ............................................................................................... 165
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Beamex .............................................................................................. 167 Bruel & Kjaer ....................................................................................... 168 Consumers Energy............................................................................. 170 e2b calibration................................................................................... 172 Emerson .............................................................................................. 173 Endress & Hauser................................................................................ 175 ESSCO Calibration Laboratory .......................................................... 178 Fluke.................................................................................................... 179 GE Kaye .............................................................................................. 182 Innocal (Cole Parmer)....................................................................... 184 Instron ................................................................................................. 185 J. A. King............................................................................................. 187 Keysight Technologies....................................................................... 189 Lockheed Martin...............................................................................191 Mettler-Toledo/Troemner .................................................................. 194 Micro Precision Calibration............................................................... 196 Optical Test and Calibration ............................................................. 199 Rhode & Schwarz ............................................................................... 200 SGS ...................................................................................................... 203 Siemens .............................................................................................. 205 Simco .................................................................................................. 208 Technical Maintenance Inc.............................................................. 210 Tektronix ............................................................................................. 211 Teseq................................................................................................... 214
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Tradinco Instruments.......................................................................... 216 Transcat .............................................................................................. 218 Trescal................................................................................................. 220
8. The Global Market for Calibration Services ....................................................... 222 8.1 Calibration – Global Market Overview by Country .................. 223 8.1.1 Table – Global Market by Country ......................................... 223 8.1.2 Chart - Global Market by Country ......................................... 224 8.2 Calibration – Global Market Overview by Type........................ 225 8.2.1 Table – Global Market by Type............................................... 225 8.2.2 Chart – Share by Year .............................................................. 227 8.2.3 Chart – Segment Growth Rates.............................................. 228 8.2.4 Chart – Segment Shift............................................................... 229 8.2.5 Chart – Segment Share Start Year.......................................... 230 8.2.6 Chart – Segment Share Start Year.......................................... 231 8.3 Calibration – Global Market Overview by Industry................... 232 8.3.1 Table – Calibration Market by Industry .................................. 232 8.3.2 Chart - Global Market Industry Share by Year ...................... 233 8.3.3 Chart - Global Market Industry Segment Growth Rates...... 234 8.3.4 Chart - Global Industry Segment Shift.................................... 235 8.3.5 Chart - Global Market Industry Share by Year ...................... 236 8.3.6 Chart - Global Industry Market Share End Year.................... 237 9. Global Calibration Markets – By Type of Calibration.........................................238 9.1 Electrical Calibration ................................................................... 239 9.1.1 Table Electrical Calibration – by Country.............................. 239
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9.1.2 Chart - Electrical Calibration Growth .................................... 240
9.2 Dimensional Calibration.............................................................. 241
9.2.1 Table Dimensional Calibration – by Country ........................ 241
9.2.2 Chart - Dimensional Calibration Growth ............................... 242
9.3 Mechanical Calibration .............................................................. 243
9.3.1 Table Mechanical Calibration– by Country.......................... 243
9.3.2 Chart - Mechanical Calibration Growth ............................... 244
9.4 Thermal Calibration ..................................................................... 245
9.4.1 Table Thermal Calibration – by Country ................................ 245
9.4.2 Chart - Thermal Calibration Growth....................................... 246
9.5 Other Calibration ......................................................................... 247
9.5.1 Table Other Calibration – by Country.................................... 247
9.5.2 Chart - Other Calibration Growth .......................................... 248
10. Global Calibration Markets – By Industry..........................................................250 10.1 Calibration Market Aerospace & Defence.............................. 251
10.2.1 Table Calibration Market Aerospace & Defence – by Country ............................................................................................... 251
10.2.2 Chart - Calibration Market Aerospace & Defence Growth .............................................................................................................. 252
10.2 Calibration Market Agro & Biomedical.................................... 253
10.2.1 Table Calibration Market Agro & Biomedical – by Country .............................................................................................................. 253
10.2.2 Chart - Calibration Market Agro & Biomedical Growth.... 254
10.3 Calibration Market Electronic & Communications ................. 255
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10.3.1 Table Calibration Market Electronic & Communications – by Country ............................................................................................... 255
10.3.2 Chart - Calibration Market Electronic & Communications Growth ................................................................................................ 256
10.4 Calibration Market Industry & Manufacturing ......................... 257
10.4.1 Table Calibration Market Industry & Manufacturing – by Country ............................................................................................... 257
10.4.2 Chart - Calibration Market Industry & Manufacturing Growth .............................................................................................................. 258
10.5 Calibration Market Other Industry ............................................ 259
10.5.1 Table Calibration Market Other Industry – by Country ...... 259
10.5.2 Chart - Calibration Market Other Industry Growth ............ 261
11. Market Sizes and Forecasts World Metropolitan Areas ...................................262
11.1 World Metropolitan Areas Datatable. 2019 Market Size Forecasts............................................................................................. 263
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Table of Tables
Table 1. Competitive Positioning: Manufacturer vs. ISV ...................... 31
Table2. IndustrySegments.....................................................................41
Table3. IndustryParticipants..................................................................46
Table 4. Industry Growth Factors............................................................ 58
Table 5. Factors Inhibiting Growth ......................................................... 66
Table 6. Variable Factors in Calibration Services................................. 87
Table 7. Possible Uplift or Surcharge Items............................................ 96
Table 8. Calibration Services Promotional Tools.................................. 104
Table 9 - Global Calibration Market by Region .................................. 223
Table 10 - Global Calibration Market by Type .................................... 225
Table 11 - Global Calibration Market by Industry ............................... 232
Table12 ElectricalCalibrationbyCountry.........................................239
Table 13 Dimensional Calibration by Country..................................... 241
Table 14 Mechanical Calibration by Country..................................... 243
Table 15 Thermal Calibration by Country ............................................ 245
Table 16 Other Calibration by Country ................................................ 247
Table 17 Calibration Market Aerospace & Defence by Country.... 251
Table 18 Calibration Market Agro & Biomedical by Country ........... 253
Table 19 Calibration Market Electronic & Communications by Country..................................................................................................... 255
Table 20 Calibration Market Industry & Manufacturing by Country 257
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Table 21 Calibration Market Other Industry by Country .................... 259 Table 22. World Metropolitan Areas Calibration Market 2019 .......... 263
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Table of Figures
Figure 1. An Overview of Segmentation in the Calibration Industry. 37 Figure 2. Services Packaging Today....................................................... 75 Figure 3. Services Packaging Tomorrow ............................................... 76 Figure 4. A System for Calibration Services Marketing ....................... 103 Figure 5 2019 Global Market Density Chart ......................................... 224 Figure 6 Type Share by Year .................................................................. 227 Figure 7 Type Segment Growth Rates .................................................. 228 Figure 8 Segment Shift Planning Period................................................ 229 Figure 9 Market Share Start Year ........................................................... 230 Figure 10 Type Market Share End Year................................................. 231 Figure 11 Industry Share by Year ........................................................... 233 Figure 12 Industry Segment Growth Rates ........................................... 234 Figure 13 Segment Shift Planning Period.............................................. 235 Figure 14 Industry Market Share Start Year .......................................... 236 Figure 15 Industry Market Share End Year ........................................... 237 Figure 16 Electrical Calibration Growth ............................................... 240 Figure 17 Dimensional Calibration Growth .......................................... 242 Figure 18 Mechanical Calibration Growth .......................................... 244 Figure 19 Thermal Calibration Growth ................................................. 246 Figure 20 Other Calibration Growth ..................................................... 249
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Figure 21 Calibration Market Aerospace & Defence Growth .......... 252 Figure 22 Calibration Market Agro & Biomedical Growth................. 254
Figure 23 Calibration Market Electronic & Communications Growth ................................................................................................................... 256
Figure 24 Calibration Market Industry & Manufacturing Growth ..... 258 Figure 25 Calibration Market Other Industry Growth ......................... 261