Table of Content

1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKET SEGMENTATION 17
1.3.2 REGIONS COVERED 17
1.3.3 YEARS CONSIDERED FOR THE STUDY 18
1.4 CURRENCY CONSIDERED 18
1.5 STAKEHOLDERS 19

2 RESEARCH METHODOLOGY 20
2.1 RESEARCH DATA 20
2.1.1 SECONDARY DATA 21
2.1.2 PRIMARY DATA 21
2.1.2.1 Breakup of primaries 21
2.1.2.2 Key industry insights 22
2.2 DATA TRIANGULATION 22
2.3 MARKET SIZE ESTIMATION 23
2.3.1 TOP-DOWN APPROACH 23
2.3.2 BOTTOM-UP APPROACH 24
2.4 MARKET FORECAST 24
2.5 ASSUMPTIONS FOR THE STUDY 25
2.6 LIMITATIONS OF THE STUDY 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE DEBT COLLECTION SOFTWARE MARKET 29
4.2 NORTH AMERICA DEBT COLLECTION SOFTWARE MARKET,
BY USER TYPE AND COUNTRY 30
4.3 DEBT COLLECTION SOFTWARE MARKET: MAJOR COUNTRIES 30
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5 MARKET OVERVIEW 31
5.1 INTRODUCTION 31
5.2 MARKET DYNAMICS 31
5.2.1 DRIVERS 32
5.2.1.1 Increasing automation in the debt collection process 32
5.2.1.2 Outsourcing debt recovery to specialized debt collection agencies 32
5.2.1.3 Growing need for self-service payment models to speed up the collection process 32
5.2.2 RESTRAINTS 33
5.2.2.1 Inadequacy of legacy systems 33
5.2.3 OPPORTUNITIES 33
5.2.3.1 Advanced technologies to make the collection process effective and efficient 33
5.2.3.2 Exploration of digital strategies to roll out collection services at a faster pace 33
5.2.4 CHALLENGES 34
5.2.4.1 Enforcement of debt collection regulations across the globe 34
5.3 INDUSTRY TRENDS 34
5.3.1 USE CASE 1: TRUSTMARK 34
5.3.2 USE CASE 2: ARVEST 35
5.3.3 USE CASE 3: SCOTIABANK 35
5.3.4 USE CASE 4: NAVY FEDERAL CREDIT UNION 36

6 DEBT COLLECTION SOFTWARE MARKET, BY COMPONENT 37
6.1 INTRODUCTION 38
6.2 SOFTWARE 39
6.2.1 NEED TO AUTOMATE THE COLLECTION PROCESS AND RECOVERY OF DELINQUENT PAYMENT PROCESS TO DRIVE THE DEMAND FOR DEBT COLLECTION SOFTWARE 39
6.3 SERVICES 40
6.3.1 CONSULTING 41
6.3.1.1 Need of organizations to identify the right set of software for improving their collection process to drive the growth of consulting services 41
6.3.2 INTEGRATION AND IMPLEMENTATION 42
6.3.2.1 Efficient deployment of debt collection software within organizations’ systems to drive the growth of integration and implementation services 42
6.3.3 TRAINING AND SUPPORT 43
6.3.3.1 Focus of organizations to best utilize the functional capabilities of debt collection software to drive the growth of training and support services 43
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7 DEBT COLLECTION SOFTWARE MARKET, BY ORGANIZATION SIZE 44
7.1 INTRODUCTION 45
7.2 LARGE ENTERPRISES 46
7.2.1 AVAILABILITY OF ADVANCED INFRASTRUCTURE AND HIGH ECONOMIES OF SCALE ENABLE LARGE ENTERPRISES TO LEVERAGE THE DEBT COLLECTION SOFTWARE 46
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 47
7.3.1 RAPID DIGITALIZATION AND AUTOMATION IN COLLECTION PROCESS TO DRIVE THE ADOPTION OF DEBT COLLECTION SOFTWARE AMONG SMALL AND MEDIUM-SIZED ENTERPRISES 47

8 DEBT COLLECTION SOFTWARE MARKET, BY DEPLOYMENT TYPE 48
8.1 INTRODUCTION 49
8.2 ON-PREMISES 50
8.2.1 GROWING CONCERNS OVER DATA SECURITY AND PRIVACY ISSUES TO FUEL THE ADOPTION OF ON-PREMISES DEBT COLLECTION SOFTWARE 50
8.3 CLOUD 51
8.3.1 SCALABILITY AND COST-EFFECTIVENESS TO BOOST THE ADOPTION OF CLOUD-BASED DEBT COLLECTION SOFTWARE 51

9 DEBT COLLECTION SOFTWARE MARKET, BY USER TYPE 52
9.1 INTRODUCTION 53
9.2 FINANCIAL INSTITUTIONS 54
9.2.1 DEBT COLLECTION SOFTWARE HELP FINANCIAL INSTITUTIONS ACHIEVE OPERATIONAL EFFICIENCY AND SIMPLIFY THE COMPLEX COLLECTION PROCESS 54
9.3 COLLECTION AGENCIES 55
9.3.1 GROWING NEED TO REDUCE RISKS ASSOCIATED WITH BAD DEBTS TO BOOST THE ADOPTION OF DEBT COLLECTION SOFTWARE BY COLLECTION AGENCIES 55
9.4 HEALTHCARE 56
9.4.1 DEBT COLLECTION SOFTWARE TO PROVIDE IN-HOUSE COLLECTION OPERATIONS AND MANAGE HEALTH INSURANCE CLAIMS IN HEALTHCARE ORGANIZATIONS 56
9.5 GOVERNMENT 57
9.5.1 GOVERNMENT AGENCIES LEVERAGE DEBT COLLECTION SOFTWARE TO IMPROVE THE CONSTITUENT SERVICES AND DELINQUENT PROPERTY TAX COLLECTION 57
9.6 TELECOM AND UTILITIES 58
9.6.1 GROWING DEMAND TO REDUCE THE OPERATIONAL COST TO BOOST THE GROWTH OF DEBT COLLECTION SOFTWARE IN THE TELECOM AND UTILITIES SEGMENT 58
9.7 OTHERS 59
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10 DEBT COLLECTION SOFTWARE MARKET, BY REGION 60
10.1 INTRODUCTION 61
10.2 NORTH AMERICA 62
10.2.1 UNITED STATES 66
10.2.1.1 Growing need to enhance customer experience and reduce operational costs to drive the adoption of debt collection software in the US 66
10.2.2 CANADA 66
10.2.2.1 Need to maximize revenue and tax returns while complying with regulations to drive the adoption of debt collection software in Canada 66
10.3 EUROPE 66
10.3.1 UNITED KINGDOM 69
10.3.1.1 Need for streamlined workflow and faster analysis of debtor profile to boost the adoption of debt collection software in the UK 69
10.3.2 GERMANY 69
10.3.2.1 Increasing digitalization and automation in collection processes to fuel the growth of debt collection software market in Germany 69
10.3.3 FRANCE 70
10.3.3.1 Increasing need to track debtors and check the financial situation of a debtor to drive the adoption of debt collection software in France 70
10.3.4 REST OF EUROPE 70
10.4 ASIA PACIFIC 70
10.4.1 AUSTRALIA AND NEW ZEALAND 74
10.4.1.1 Need to deliver consistent customer service to drive the adoption of debt collection software in ANZ 74
10.4.2 JAPAN 74
10.4.2.1 Surging need to improve customer experiences and reduce collection costs to drive the growth of debt collection software market in Japan 74
10.4.3 CHINA 74
10.4.3.1 Growing need to automate the collection process and personalize user experience to boost the adoption of debt collection software in China 74
10.4.4 REST OF ASIA PACIFIC 74
10.5 MIDDLE EAST AND AFRICA 75
10.5.1 KINGDOM OF SAUDI ARABIA 77
10.5.1.1 Increasing number of enterprises managing end-to-end collection process to fuel the demand for debt collection software in KSA 77
10.5.2 SOUTH AFRICA 78
10.5.2.1 Increasing need to improve collection process to drive the growth of the debt collection software market in South Africa 78
10.5.3 UNITED ARAB EMIRATES 78
10.5.3.1 Technological advancements in cloud computing to fuel the adoption of debt collection software in UAE 78
10.5.4 REST OF MIDDLE EAST AND AFRICA 78
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10.6 LATIN AMERICA 78
10.6.1 BRAZIL 81
10.6.1.1 Increasing awareness of organizations about the use of debt collection software for improving debt collection process to drive the market growth in Brazil 81
10.6.2 MEXICO 81
10.6.2.1 Growing awareness of the effectiveness of faster debt recovery using debt collection software to drive the market growth in Mexico 81
10.6.3 REST OF LATIN AMERICA 82

11 COMPETITIVE LANDSCAPE 83
11.1 INTRODUCTION 83
11.2 COMPETITIVE SCENARIO 84
11.2.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 84
11.2.2 BUSINESS EXPANSIONS 85
11.2.3 ACQUISITIONS 86
11.2.4 PARTNERSHIPS AND AGREEMENTS 87
11.3 COMPETITIVE LEADERSHIP MAPPING 88
11.3.1 VISIONARY LEADERS 89
11.3.2 DYNAMIC DIFFERENTIATORS 89
11.3.3 INNOVATORS 89
11.3.4 EMERGING COMPANIES 89
12 COMPANY PROFILES 91
12.1 INTRODUCTION 91
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View)*
12.2 CGI 91
12.3 EXPERIAN 95
12.4 FIS 98
12.5 FICO 101
12.6 TRANSUNION 104
12.7 CHETU 107
12.8 INTELLECT DESIGN ARENA 109
12.9 NUCLEUS SOFTWARE 111
12.10 PEGASYSTEMS 114
12.11 TEMENOS 116
12.12 LOXON SOLUTIONS 118
12.13 AMEYO 119
12.14 EXUS 119
12.15 KATABAT 120
12.16 KUHLEKT 120
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
13 APPENDIX 121
13.1 DISCUSSION GUIDE 121
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 125
13.3 AVAILABLE CUSTOMIZATIONS 127
13.4 RELATED REPORTS 127
13.5 AUTHOR DETAILS 128



List of Figures



FIGURE 1 DEBT COLLECTION SOFTWARE MARKET: RESEARCH DESIGN 20
FIGURE 2 DEBT COLLECTION SOFTWARE MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 23
FIGURE 3 ON-PREMISES SEGMENT TO ACCOUNT FOR A HIGHER SHARE IN THE DEBT COLLECTION SOFTWARE MARKET IN 2019 28
FIGURE 4 NORTH AMERICA TO ACCOUNT FOR THE HIGHEST SHARE OF THE DEBT COLLECTION SOFTWARE MARKET IN 2019 28
FIGURE 5 GROWING FOCUS OF ORGANIZATIONS TOWARD AUTOMATING COLLECTION PROCESS TO DRIVE THE GROWTH OF DEBT COLLECTION SOFTWARE MARKET 29
FIGURE 6 FINANCIAL INSTITUTIONS SEGMENT AND THE UNITED STATES TO ACCOUNT FOR THE HIGHEST SHARES IN THE NORTH AMERICAN DEBT COLLECTION SOFTWARE MARKET IN 2019 30
FIGURE 7 DEBT COLLECTION SOFTWARE MARKET IN AUSTRALIA AND NEW ZEALAND TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 30
FIGURE 8 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: DEBT COLLECTION SOFTWARE MARKET 31
FIGURE 9 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 38
FIGURE 10 INTEGRATION AND IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 40
FIGURE 11 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 45
FIGURE 12 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 49
FIGURE 13 TELECOM AND UTILITIES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 53
FIGURE 14 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 61
FIGURE 15 NORTH AMERICA: MARKET SNAPSHOT 63
FIGURE 16 ASIA PACIFIC: MARKET SNAPSHOT 71
FIGURE 17 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE DEBT COLLECTION SOFTWARE MARKET, 2017–2019 83
FIGURE 18 DEBT COLLECTION SOFTWARE MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019 90
FIGURE 19 CGI: COMPANY SNAPSHOT 92
FIGURE 20 CGI: SWOT ANALYSIS 93
FIGURE 21 EXPERIAN: COMPANY SNAPSHOT 95
FIGURE 22 EXPERIAN: SWOT ANALYSIS 97
FIGURE 23 FIS: COMPANY SNAPSHOT 98
FIGURE 24 FIS: SWOT ANALYSIS 99
FIGURE 25 FICO: COMPANY SNAPSHOT 101
FIGURE 26 FICO: SWOT ANALYSIS 103
FIGURE 27 TRANSUNION: COMPANY SNAPSHOT 104
FIGURE 28 TRANSUNION: SWOT ANALYSIS 106
FIGURE 29 INTELLECT DESIGN ARENA: COMPANY SNAPSHOT 109
FIGURE 30 NUCLEUS SOFTWARE: COMPANY SNAPSHOT 111
FIGURE 31 PEGASYSTEMS: COMPANY SNAPSHOT 114
FIGURE 32 TEMENOS: COMPANY SNAPSHOT 116

 

List of Tables



TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018 18
TABLE 2 FACTOR ANALYSIS 24
TABLE 3 DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT 2017–2024 (USD MILLION) 38
TABLE 4 SOFTWARE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 39
TABLE 5 SERVICES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY TYPE 2017–2024 (USD MILLION) 40
TABLE 6 SERVICES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 41
TABLE 7 CONSULTING MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 41
TABLE 8 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 42
TABLE 9 TRAINING AND SUPPORT MARKET SIZE, BY REGION 2017–2024 (USD THOUSAND) 43
TABLE 10 DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE 2017–2024 (USD MILLION) 45
TABLE 11 LARGE ENTERPRISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 46
TABLE 12 SMALL AND MEDIUM-SIZED ENTERPRISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 47
TABLE 13 DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE 2017–2024 (USD MILLION) 49
TABLE 14 ON-PREMISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 50
TABLE 15 CLOUD: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 51
TABLE 16 DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE 2017–2024 (USD MILLION) 53
TABLE 17 FINANCIAL INSTITUTIONS: DEBT COLLECTION SOFTWARE MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 54
TABLE 18 COLLECTION AGENCIES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 55
TABLE 19 HEALTHCARE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 56
TABLE 20 GOVERNMENT: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD THOUSAND) 57
TABLE 21 TELECOM AND UTILITIES: DEBT COLLECTION SOFTWARE MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 58
TABLE 22 OTHERS: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD THOUSAND) 59
TABLE 23 DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 62
TABLE 24 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 63
TABLE 25 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 64
TABLE 26 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 64
TABLE 27 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 64
TABLE 28 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD MILLION) 65
TABLE 29 NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 65
TABLE 30 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT 2017–2024 (USD MILLION) 67
TABLE 31 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE 2017–2024 (USD MILLION) 67
TABLE 32 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 67
TABLE 33 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 68
TABLE 34 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE 2017–2024 (USD MILLION) 68
TABLE 35 EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 69
TABLE 36 ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 71
TABLE 37 ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE 2017–2024 (USD MILLION) 72
TABLE 38 ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 72
TABLE 39 ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 72
TABLE 40 ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE 2016–2023 (USD MILLION) 73
TABLE 41 ASIA PACIFIC: DEBT COLLECTION SOFTWARE SIZE, BY COUNTRY 2017–2024 (USD MILLION) 73
TABLE 42 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY COMPONENT, 2017–2024 (USD MILLION) 75
TABLE 43 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY SERVICE, 2017–2024 (USD THOUSAND) 75
TABLE 44 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 76
TABLE 45 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 76
TABLE 46 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY USER TYPE, 2017–2024 (USD THOUSAND) 76
TABLE 47 MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE BY COUNTRY, 2017–2024 (USD MILLION) 77
TABLE 48 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 79
TABLE 49 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD THOUSAND) 79
TABLE 50 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 79
TABLE 51 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 80
TABLE 52 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD THOUSAND) 80
TABLE 53 LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 81
TABLE 54 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 2017–2019 84
TABLE 55 BUSINESS EXPANSIONS, 2017–2018 85
TABLE 56 ACQUISITIONS, 2018–2019 86
TABLE 57 PARTNERSHIPS AND AGREEMENTS, 2017–2019 87
TABLE 58 EVALUATION CRITERIA 88