Table of Content

1 INTRODUCTION 27
1.1 INTRODUCTION TO COVID-19 27
1.2 COVID-19 HEALTH ASSESSMENT 27
FIGURE 1 COVID-19: GLOBAL PROPAGATION 27
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 28
1.3 COVID-19 ECONOMIC ASSESSMENT 29
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 29
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 30
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 30
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 31
1.4 OBJECTIVES OF THE STUDY 32
1.5 MARKET DEFINITION 32
1.5.1 INCLUSIONS AND EXCLUSIONS 33
1.6 MARKET SCOPE 34
1.6.1 MARKET SEGMENTATION 34
1.6.2 REGIONS COVERED 35
1.6.3 YEARS CONSIDERED FOR THE STUDY 35
1.7 CURRENCY CONSIDERED 36
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 36
1.8 STAKEHOLDERS 36
1.9 SUMMARY OF CHANGES 36
2 RESEARCH METHODOLOGY 37
2.1 RESEARCH DATA 37
FIGURE 6 VOICE BIOMETRICS MARKET: RESEARCH DESIGN 37
2.1.1 SECONDARY DATA 38
2.1.2 PRIMARY DATA 38
TABLE 2 PRIMARY INTERVIEWS 38
2.1.2.1 Breakup of primary profiles 39
2.1.2.2 Key industry insights 39
2.2 MARKET BREAKUP AND DATA TRIANGULATION 40
FIGURE 7 DATA TRIANGULATION 40
2.3 MARKET SIZE ESTIMATION 41
FIGURE 8 VOICE BIOMETRICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 41
2.3.1 TOP-DOWN APPROACH 41
2.3.2 BOTTOM-UP APPROACH 42
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS AND SERVICES OF THE VOICE BIOMETRICS MARKET 42
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS AND SERVICES OF THE VOICE BIOMETRICS MARKET 43
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS AND SERVICES OF THE VOICE BIOMETRICS MARKET 44
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF VOICE BIOMETRICS MARKET THROUGH OVERALL VOICE BIOMETRICS SPENDING 45
2.4 MARKET FORECAST 46
TABLE 3 FACTOR ANALYSIS 46
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 47
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 47
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 48
FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 48
2.7 ASSUMPTIONS FOR THE STUDY 49
2.8 LIMITATIONS OF THE STUDY 50
2.9 IMPLICATIONS OF COVID-19 ON VOICE BIOMETRICS MARKET 51
FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 51
3 EXECUTIVE SUMMARY 53
TABLE 4 GLOBAL VOICE BIOMETRICS MARKET SIZE AND GROWTH RATE,
2015–2019 (USD MILLION, Y-O-Y %) 55
TABLE 5 GLOBAL VOICE BIOMETRICS MARKET SIZE AND GROWTH RATE,
2020–2026 (USD MILLION, Y-O-Y %) 55
FIGURE 16 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE IN THE VOICE BIOMETRICS MARKET IN 2020 56
FIGURE 17 SOFTWARE SEGMENT TO HOLD A LARGER MARKET SHARE IN THE VOICE BIOMETRICS MARKET IN 2020 56
FIGURE 18 PROFESSIONAL SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE IN THE VOICE BIOMETRICS MARKET IN 2020 56
FIGURE 19 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD THE LARGEST MARKET SHARE IN THE VOICE BIOMETRICS MARKET IN 2020 57
FIGURE 20 PASSIVE SEGMENT TO HOLD A HIGHER MARKET SIZE IN THE VOICE BIOMETRICS MARKET IN 2020 57
FIGURE 21 AGENT ASSISTED SEGMENT TO HOLD THE LARGEST MARKET SHARE IN 2020 57
FIGURE 22 AUTHENTICATION AND CUSTOMER VERIFICATION APPLICATION SEGMENT TO HOLD THE LARGEST MARKET SIZE IN 2020 58
FIGURE 23 CLOUD SEGMENT TO HOLD A LARGER MARKET SHARE IN 2020 58
FIGURE 24 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 59
FIGURE 25 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD THE LARGEST MARKET SHARE IN 2020 59
FIGURE 26 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR IN THE VOICE BIOMETRICS MARKET IN 2020 60
4 PREMIUM INSIGHTS 61
4.1 ATTRACTIVE OPPORTUNITIES IN THE VOICE BIOMETRICS MARKET 61
FIGURE 27 INCREASING DEMAND FOR ROBUST FRAUD DETECTION AND PREVENTION SYSTEMS ACROSS THE MAJOR INDUSTRIES TO DRIVE THE GROWTH OF VOICE BIOMETRICS MARKET 61
4.2 VOICE BIOMETRICS MARKET: TOP THREE APPLICATIONS 61
FIGURE 28 ACCESS CONTROL APPLICATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 61
4.3 VOICE BIOMETRICS MARKET: BY COMPONENT AND TOP THREE VERTICAL 62
FIGURE 29 SOLUTIONS SEGMENT AND BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL SEGMENT TO HOLD LARGE MARKET SHARES IN 2020 62
4.4 VOICE BIOMETRICS MARKET: BY REGION 62
FIGURE 30 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2020 62
5 MARKET OVERVIEW 63
5.1 INTRODUCTION 63
5.2 VOICE BIOMETRICS: ARCHITECTURE 63
FIGURE 31 VOICE BIOMETRICS MARKET ARCHITECTURE 63
5.3 MARKET DYNAMICS 65
FIGURE 32 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: VOICE BIOMETRICS MARKET 65
5.3.1 DRIVERS 65
5.3.1.1 Increasing demand for robust fraud detection and prevention systems across major industries 65
5.3.1.2 Growing need to reduce authentication and identification costs 66
5.3.1.3 Rising demand for voice authentication in mobile banking applications 66
5.3.2 RESTRAINTS 66
5.3.2.1 Security and privacy issues due to advanced technologies 66
5.3.2.2 Low cybersecurity budgets coupled with high installation costs 67
5.3.3 OPPORTUNITIES 67
5.3.3.1 Advent of advanced technologies such as AI and DNN 67
5.3.3.2 Need to safeguard the privacy of growing healthcare data during COVID-19 68
5.3.4 CHALLENGES 68
5.3.4.1 Lack of accuracy in authenticating users 68
5.3.4.2 Increased errors with changes in quality of voice samples due to fluctuations in the physical or physiological state 68
5.3.5 CUMULATIVE GROWTH ANALYSIS 69
5.4 VALUE CHAIN ANALYSIS 69
FIGURE 33 VALUE CHAIN ANALYSIS 69
5.5 VOICE BIOMETRICS: ECOSYSTEM 70
FIGURE 34 ECOSYSTEM OF VOICE BIOMETRICS MARKET 70
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5.6 PATENT ANALYSIS 71
5.6.1 METHODOLOGY 71
5.6.2 DOCUMENT TYPE 71
TABLE 6 PATENTS FILED 71
5.6.3 INNOVATION AND PATENT APPLICATIONS 71
FIGURE 35 NUMBER OF PATENTS GRANTED EACH YEAR, 2010-2020 71
5.6.3.1 Top applicants 72
FIGURE 36 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2010-2020 72
TABLE 7 TOP 15 PATENT OWNERS (US) IN THE VOICE BIOMETRICS MARKET,
2010-2020 72
5.7 CASE STUDY ANALYSIS 73
5.7.1 ACEABLE DEPLOYED VOICEVAULT VOICE BIOMETRICS SOLUTION TO STREAMLINES ITS CUSTOMER FACING AND BACK END PROCESS 73
5.7.2 I-TEL A PUBLIC COMPANY’S CUSTOMER IMPLEMENTED ACULAB VOICE BIOMETRICS SOLUTION VIOSENTRY TO AUTHENTICATE VOICE PROCESS WITH EASE AND SIMPLICITY 73
5.7.3 ROYAL BANK OF SCOTLAND DETECTED FRAUD WITH VOICE BIOMETRICS SOLUTIONS FROM NUANCE 74
5.7.4 A DOMESTIC BANK IN VIETNAM CHOSE NICE RTA SOLUTION TO PREVENT FRAUD AND DELIVER BETTER SERVICE TO THE CUSTOMERS 75
5.7.5 A LEADING COMMUNICATION FIRM DEPLOYED ACULAB VOICE BIOMETRICS SOLUTION TO MITIGATE FRAUD AND SAVE COSTS 75
5.7.6 A LEADING TECHNOLOGY SERVICE PROVIDER IMPLEMENTED ACULAB VOICE BIOMETRICS SOLUTION TO AUTOMATE THE PASSWORD RESET PROCESS 76
5.8 PRICING MODEL ANALYSIS 76
5.9 VOICE BIOMETRICS MARKET: COVID-19 IMPACT 77
FIGURE 37 VOICE BIOMETRICS MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020 78
5.10 REGULATORY LANDSCAPE 79
5.10.1 GENERAL DATA PROTECTION REGULATION 79
5.10.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 79
5.10.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD 80
5.10.4 FINANCIAL INDUSTRY REGULATORY AUTHORITY 80
5.10.5 SERVICE ORGANIZATIONAL CONTROL 2 80
5.10.6 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II 80
5.11 PORTER’S FIVE FORCES ANALYSIS 81
FIGURE 38 PORTER’S FIVE FORCES ANALYSIS 81
5.11.1 THREAT OF NEW ENTRANTS 81
5.11.2 THREAT OF SUBSTITUTES 82
5.11.3 BARGAINING POWER OF SUPPLIERS 82
5.11.4 BARGAINING POWER OF BUYERS 82
5.11.5 INTENSITY OF COMPETITIVE RIVALRY 82
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5.12 SCENARIO 83
TABLE 8 CRITICAL FACTORS TO IMPACT THE GROWTH OF THE VOICE BIOMETRICS MARKET 83
5.13 TECHNOLOGY ANALYSIS 83
5.13.1 MACHINE LEARNING AND VOICE BIOMETRICS 83
5.13.2 ARTIFICIAL INTELLIGENCE AND VOICE BIOMETRICS 84
5.13.3 AIOPS AND VOICE BIOMETRICS 84
6 VOICE BIOMETRICS MARKET, BY COMPONENT 85
6.1 INTRODUCTION 86
6.1.1 COMPONENTS: COVID-19 IMPACT 86
6.1.2 COMPONENTS: VOICE BIOMETRICS MARKET DRIVERS 86
FIGURE 39 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 87
TABLE 9 VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 87
TABLE 10 VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 87
6.2 SOLUTIONS 88
FIGURE 40 PLATFORM SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 88
TABLE 11 VOICE BIOMETRICS MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION) 88
TABLE 12 VOICE BIOMETRICS MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION) 88
TABLE 13 SOLUTION: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 89
TABLE 14 SOLUTIONS: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 89
6.2.1 SOFTWARE 90
TABLE 15 SOFTWARE: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 90
TABLE 16 SOFTWARE: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 90
6.2.2 PLATFORM 91
TABLE 17 PLATFORM: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 91
TABLE 18 PLATFORM: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 91
6.3 SERVICES 92
FIGURE 41 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 92
TABLE 19 VOICE BIOMETRICS MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 92
TABLE 20 VOICE BIOMETRICS MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 93
6.3.1 PROFESSIONAL SERVICES 93
FIGURE 42 CONSULTING SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 93
TABLE 21 VOICE BIOMETRICS MARKET SIZE, BY PROFESSIONAL SERVICE,
2015–2019 (USD MILLION) 94
TABLE 22 VOICE BIOMETRICS MARKET SIZE, BY PROFESSIONAL SERVICE,
2020–2026 (USD MILLION) 94
TABLE 23 PROFESSIONAL SERVICES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 94
TABLE 24 PROFESSIONAL SERVICES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 95
6.3.1.1 Consulting 95
TABLE 25 CONSULTING: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 95
TABLE 26 CONSULTING: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 96
6.3.1.2 System integration and implementation 96
TABLE 27 SYSTEM INTEGRATION AND IMPLEMENTATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 96
TABLE 28 SYSTEM INTEGRATION AND IMPLEMENTATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 97
6.3.1.3 Support and maintenance 97
TABLE 29 SUPPORT AND MAINTENANCE: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 97
TABLE 30 SUPPORT AND MAINTENANCE: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 98
6.3.2 MANAGED SERVICES 98
TABLE 31 MANAGED SERVICE: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 98
TABLE 32 MANAGED SERVICE: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 99
7 VOICE BIOMETRICS MARKET, BY TYPE 100
7.1 INTRODUCTION 101
7.1.1 TYPES: COVID-19 IMPACT 101
7.1.2 TYPES: VOICE BIOMETRICS MARKET DRIVERS 101
FIGURE 43 PASSIVE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 101
TABLE 33 VOICE BIOMETRICS MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 102
TABLE 34 VOICE BIOMETRICS MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 102
7.2 ACTIVE VOICE BIOMETRICS 102
TABLE 35 ACTIVE VOICE BIOMETRICS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 103
TABLE 36 ACTIVE VOICE BIOMETRICS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 103
7.3 PASSIVE VOICE BIOMETRICS 104
TABLE 37 PASSIVE VOICE BIOMETRICS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 104
TABLE 38 PASSIVE VOICE BIOMETRICS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 104
8 VOICE BIOMETRICS MARKET, BY AUTHENTICATION PROCESS 105
8.1 INTRODUCTION 106
8.1.1 AUTHENTICATION PROCESS: COVID-19 IMPACT 106
8.1.2 AUTHENTICATION PROCESS: VOICE BIOMETRICS MARKET DRIVERS 106
FIGURE 44 MOBILE APPLICATIONS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 106
TABLE 39 VOICE BIOMETRICS MARKET SIZE, BY AUTHENTICATION PROCESS,
2015–2019 (USD MILLION) 107
TABLE 40 VOICE BIOMETRICS MARKET SIZE, BY AUTHENTICATION PROCESS,
2020–2026 (USD MILLION) 107
8.2 AUTOMATED IVR 108
TABLE 41 AUTOMATED IVR: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 108
TABLE 42 AUTOMATED IVR: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 108
8.3 AGENT ASSISTED 109
TABLE 43 AGENT ASSISTED: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 109
TABLE 44 AGENT ASSISTED: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 109
8.4 MOBILE APPLICATIONS 110
TABLE 45 MOBILE APPLICATIONS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 110
TABLE 46 MOBILE APPLICATIONS: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 110
8.5 EMPLOYEE AUTHENTICATION 111
TABLE 47 EMPLOYEE AUTHENTICATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 111
TABLE 48 EMPLOYEE AUTHENTICATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 111
9 VOICE BIOMETRICS MARKET, BY APPLICATION 112
9.1 INTRODUCTION 113
9.1.1 APPLICATIONS: COVID-19 IMPACT 113
9.1.2 APPLICATIONS: VOICE BIOMETRICS MARKET DRIVERS 113
FIGURE 45 TRANSACTION PROCESSING SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 114
TABLE 49 VOICE BIOMETRICS MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 114
TABLE 50 VOICE BIOMETRICS MARKET SIZE, BY APPLICATION,
2020–2026 (USD MILLION) 115
9.2 AUTHENTICATION AND CUSTOMER VERIFICATION 115
TABLE 51 AUTHENTICATION AND CUSTOMER VERIFICATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 115
TABLE 52 AUTHENTICATION AND CUSTOMER VERIFICATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 116
9.3 FORENSIC VOICE ANALYSIS AND CRIMINAL INVESTIGATION 116
TABLE 53 FORENSIC VOICE ANALYSIS AND CRIMINAL INVESTIGATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 116
TABLE 54 FORENSIC VOICE ANALYSIS AND CRIMINAL INVESTIGATION: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 117
9.4 FRAUD DETECTION AND PREVENTION 117
TABLE 55 FRAUD DETECTION AND PREVENTION: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 117
TABLE 56 FRAUD DETECTION AND PREVENTION: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 118
9.5 RISK AND EMERGENCY MANAGEMENT 118
TABLE 57 RISK AND EMERGENCY MANAGEMENT: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 118
TABLE 58 RISK AND EMERGENCY MANAGEMENT: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 119
9.6 TRANSACTION PROCESSING 119
TABLE 59 TRANSACTION PROCESSING: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 119
TABLE 60 TRANSACTION PROCESSING: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 120
9.7 ACCESS CONTROL 120
TABLE 61 ACCESS CONTROL: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 120
TABLE 62 ACCESS CONTROL: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 121
9.8 WORKFORCE MANAGEMENT 121
TABLE 63 WORKFORCE MANAGEMENT: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 121
TABLE 64 WORKFORCE MANAGEMENT: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 122
9.9 OTHER APPLICATIONS 122
TABLE 65 OTHER APPLICATIONS: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 122
TABLE 66 OTHER APPLICATIONS: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 123
10 VOICE BIOMETRICS MARKET, BY ORGANIZATION SIZE 124
10.1 INTRODUCTION 125
10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 125
10.1.2 ORGANIZATION SIZE: VOICE BIOMETRICS MARKET DRIVERS 125
FIGURE 46 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 125
TABLE 67 VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE,
2015–2019 (USD MILLION) 126
TABLE 68 VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE,
2020–2026 (USD MILLION) 126
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10.2 SMALL AND MEDIUM-SIZED ENTERPRISES 126
TABLE 69 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 127
TABLE 70 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 127
10.3 LARGE ENTERPRISES 128
TABLE 71 LARGE ENTERPRISES: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 128
TABLE 72 LARGE ENTERPRISES: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 128
11 VOICE BIOMETRICS MARKET, BY DEPLOYMENT MODE 129
11.1 INTRODUCTION 130
11.1.1 DEPLOYMENT MODES: COVID-19 IMPACT 130
11.1.2 DEPLOYMENT MODES: VOICE BIOMETRICS MARKET DRIVERS 130
FIGURE 47 ON-PREMISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 130
TABLE 73 VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE,
2015–2019 (USD MILLION) 131
TABLE 74 VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE,
2020–2026 (USD MILLION) 131
11.2 CLOUD 131
TABLE 75 CLOUD: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 132
TABLE 76 CLOUD: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 132
11.3 ON-PREMISES 133
TABLE 77 ON-PREMISES: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 133
TABLE 78 ON-PREMISES: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 133
12 VOICE BIOMETRICS MARKET, BY VERTICAL 134
12.1 INTRODUCTION 135
12.1.1 VERTICALS: COVID-19 IMPACT 135
12.1.2 VERTICALS: VOICE BIOMETRICS MARKET DRIVERS 135
FIGURE 48 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 136
TABLE 79 VOICE BIOMETRICS MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 136
TABLE 80 VOICE BIOMETRICS MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 137
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 137
TABLE 81 BANKING, FINANCIAL SERVICES, AND INSURANCE SEGMENT: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 138
TABLE 82 BANKING, FINANCIAL SERVICES, AND INSURANCE SEGMENT: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 138
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12.3 RETAIL AND ECOMMERCE 139
TABLE 83 RETAIL AND ECOMMERCE: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 139
TABLE 84 RETAIL AND ECOMMERCE: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 139
12.4 IT AND TELECOM 140
TABLE 85 IT AND TELECOM: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 140
TABLE 86 IT AND TELECOM: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 140
12.5 GOVERNMENT AND DEFENSE 141
TABLE 87 GOVERNMENT AND DEFENSE: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 141
TABLE 88 GOVERNMENT AND DEFENSE: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 141
12.6 HEALTHCARE AND LIFE SCIENCES 142
TABLE 89 HEALTHCARE AND LIFE SCIENCES: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 142
TABLE 90 HEALTHCARE AND LIFE SCIENCES: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 142
12.7 TRAVEL AND HOSPITALITY 143
TABLE 91 TRAVEL AND HOSPITALITY: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 143
TABLE 92 TRAVEL AND HOSPITALITY: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 143
12.8 TRANSPORTATION AND LOGISTICS 144
TABLE 93 TRANSPORTATION AND LOGISTICS: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 144
TABLE 94 TRANSPORTATION AND LOGISTICS: VOICE BIOMETRICS MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 144
12.9 ENERGY AND UTILITIES 145
TABLE 95 ENERGY AND UTILITIES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 145
TABLE 96 ENERGY AND UTILITIES: VOICE BIOMETRICS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 145
12.10 OTHER VERTICALS 146
TABLE 97 OTHER VERTICALS: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 146
TABLE 98 OTHER VERTICALS: VOICE BIOMETRICS MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 146
13 VOICE BIOMETRICS MARKET, BY REGION 147
13.1 INTRODUCTION 148
FIGURE 49 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 148
FIGURE 50 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING THE FORECAST PERIOD 148
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13.2 NORTH AMERICA 149
13.2.1 NORTH AMERICA: VOICE BIOMETRICS MARKET DRIVERS 149
13.2.2 NORTH AMERICA: COVID-19 IMPACT 149
13.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 150
13.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION 150
13.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 150
13.2.6 CALIFORNIA CONSUMER PRIVACY ACT 150
13.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 151
FIGURE 51 NORTH AMERICA MARKET SNAPSHOT 151
TABLE 99 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 152
TABLE 100 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 152
TABLE 101 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY SOLUTION,
2015–2019 (USD MILLION) 152
TABLE 102 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 152
TABLE 103 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 153
TABLE 104 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 153
TABLE 105 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 153
TABLE 106 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 154
TABLE 107 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY TYPE,
2015–2019 (USD MILLION) 154
TABLE 108 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY TYPE,
2020–2026 (USD MILLION) 154
TABLE 109 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE,
BY AUTHENTICATION PROCESS, 2015–2019 (USD MILLION) 155
TABLE 110 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE,
BY AUTHENTICATION PROCESS, 2020–2026 (USD MILLION) 155
TABLE 111 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 155
TABLE 112 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 156
TABLE 113 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 156
TABLE 114 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 156
TABLE 115 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 157
TABLE 116 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 157
TABLE 117 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 158
TABLE 118 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 158
TABLE 119 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY COUNTRY,
2015–2019 (USD MILLION) 159
TABLE 120 NORTH AMERICA: VOICE BIOMETRICS MARKET SIZE, BY COUNTRY,
2020–2025 (USD MILLION) 159
13.2.8 UNITED STATES 159
13.2.9 CANADA 159
13.3 EUROPE 160
13.3.1 EUROPE: VOICE BIOMETRICS MARKET DRIVERS 160
13.3.2 EUROPE: COVID-19 IMPACT 160
13.3.3 EUROPE: REGULATORY IMPLICATIONS 161
13.3.4 EUROPEAN ASSOCIATION FOR BIOMETRICS 161
13.3.5 GENERAL DATA PROTECTION REGULATION 161
TABLE 121 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 161
TABLE 122 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 162
TABLE 123 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY SOLUTION,
2015–2019 (USD MILLION) 162
TABLE 124 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 162
TABLE 125 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 162
TABLE 126 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 163
TABLE 127 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 163
TABLE 128 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 163
TABLE 129 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY TYPE,
2015–2019 (USD MILLION) 163
TABLE 130 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY TYPE,
2020–2026 (USD MILLION) 164
TABLE 131 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY AUTHENTICATION PROCESS, 2015–2019 (USD MILLION) 164
TABLE 132 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY AUTHENTICATION PROCESS, 2020–2026 (USD MILLION) 164
TABLE 133 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE,
2015–2019 (USD MILLION) 165
TABLE 134 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY DEPLOYMENT MODE,
2020–2026 (USD MILLION) 165
TABLE 135 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE,
2015–2019 (USD MILLION) 165
TABLE 136 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY ORGANIZATION SIZE,
2020–2026 (USD MILLION) 165
TABLE 137 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 166
TABLE 138 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY APPLICATION,
2020–2026 (USD MILLION) 166
TABLE 139 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 167
TABLE 140 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 167
TABLE 141 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY COUNTRY,
2015–2019 (USD MILLION) 168
TABLE 142 EUROPE: VOICE BIOMETRICS MARKET SIZE, BY COUNTRY,
2020–2025 (USD MILLION) 168
13.3.6 UNITED KINGDOM 168
13.3.7 GERMANY 168
13.3.8 FRANCE 169
13.3.9 REST OF EUROPE 169
13.4 ASIA PACIFIC 169
13.4.1 ASIA PACIFIC: VOICE BIOMETRICS MARKET DRIVERS 169
13.4.2 ASIA PACIFIC: COVID-19 IMPACT 170
13.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 170
13.4.4 PERSONAL DATA PROTECTION ACT 170
13.4.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 171
FIGURE 52 ASIA PACIFIC: MARKET SNAPSHOT 171
TABLE 143 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 172
TABLE 144 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 172
TABLE 145 ASIA PACIFIC: VOICE BIOMETRICS SIZE, BY SOLUTION,
2015–2019 (USD MILLION) 172
TABLE 146 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 172
TABLE 147 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 173
TABLE 148 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 173
TABLE 149 ASIA PACIFIC: VOICE BIOMETRICS MARKET SIZE,
BY PROFESSIONAL SERV