List of Figures

FIGURE 1 RESEARCH DESIGN 19
FIGURE 2 MARKET SIZE ESTIMATION: BOTTOM-UP APPROACH 24
FIGURE 3 MARKET SIZE ESTIMATION: TOP-DOWN APPROACH 25
FIGURE 4 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION AND REGION 25
FIGURE 5 DATA TRIANGULATION METHODOLOGY 26
FIGURE 6 HEALTHCARE CRM MARKET, BY COMPONENT, 2018 VS. 2023 (USD BILLION) 28
FIGURE 7 HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2018 VS. 2023 (USD BILLION) 29
FIGURE 8 HEALTHCARE CRM MARKET, BY FUNCTIONALITY MODEL, 2018 VS. 2023 29
FIGURE 9 HEALTHCARE CRM MARKET, BY END USER, 2018 VS. 2023 (USD BILLION) 30
FIGURE 10 HEALTHCARE CRM MARKET: GEOGRAPHICAL SNAPSHOT 31
FIGURE 11 HEALTHCARE CRM MARKET TO WITNESS DOUBLE-DIGIT GROWTH RATE DURING THE FORECAST PERIOD 32
FIGURE 12 SERVICES SEGMENT TO REGISTER THE HIGHEST GROWTH DURING
THE FORECAST PERIOD 33
FIGURE 13 WEB/CLOUD-BASED MODEL TO DOMINATE THE HEALTHCARE CRM MARKET DURING THE FORECAST PERIOD 33
FIGURE 14 CUSTOMER SERVICE AND SUPPORT TO ACCOUNT FOR THE LARGEST SHARE OF THE HEALTHCARE CRM MARKET IN 2018 34
FIGURE 15 HEALTHCARE PROVIDERS WILL CONTINUE TO DOMINATE THE HEALTHCARE
CRM MARKET IN 2023 35
FIGURE 16 HEALTHCARE CRM MARKET IN ASIA TO REGISTER THE HIGHEST GROWTH BETWEEN 2018 & 2023 36
FIGURE 17 HEALTHCARE CRM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 37
FIGURE 18 SERVICES SEGMENT TO DOMINATE THE HEALTHCARE CRM MARKET DURING
THE FORECAST PERIOD 42
FIGURE 19 WEB/CLOUD-BASED MODEL SEGMENT WILL CONTINUE TO DOMINATE THE HEALTHCARE CRM MARKET DURING THE FORECAST PERIOD 47
FIGURE 20 CUSTOMER SERVICE AND SUPPORT WILL CONTINUE TO DOMINATE THE HEALTHCARE CRM MARKET DURING THE FORECAST PERIOD 54
FIGURE 21 HEALTHCARE PROVIDERS SEGMENT WILL DOMINATE THE MARKET DURING
THE FORECAST PERIOD 64
FIGURE 22 ASIA TO WITNESS HIGHEST GROWTH DURING THE FORECAST PERIOD
(2018–2023) 73
FIGURE 23 NORTH AMERICA: MARKET SNAPSHOT 75
FIGURE 24 EUROPE: MARKET SNAPSHOT 83
FIGURE 25 KEY DEVELOPMENTS IN THE MARKET FROM 2015 TO 2018 91
FIGURE 26 MARKET EVOLUTION FRAMEWORK 92
FIGURE 27 HEALTHCARE CRM MARKET SHARE ANALYSIS, BY KEY PLAYER (2017) 92
FIGURE 28 SALESFORCE: COMPANY SNAPSHOT 96
FIGURE 29 ORACLE: COMPANY SNAPSHOT 98
FIGURE 30 MICROSOFT: COMPANY SNAPSHOT 100
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FIGURE 31 IBM: COMPANY SNAPSHOT 102
FIGURE 32 SAP SE: COMPANY SNAPSHOT 105
FIGURE 33 ACCENTURE: COMPANY SNAPSHOT 110
FIGURE 34 INFOR: COMPANY SNAPSHOT 113

 

List of Tables

TABLE 1 HEALTHCARE CRM MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 42
TABLE 2 HEALTHCARE CRM SERVICES MARKET, BY REGION, 2016–2023 (USD MILLION) 43
TABLE 3 NORTH AMERICA: HEALTHCARE CRM SERVICES MARKET, BY COUNTRY 2016–2023 (USD MILLION) 44
TABLE 4 HEALTHCARE CRM SOFTWARE MARKET, BY REGION, 2016–2023 (USD MILLION) 45
TABLE 5 NORTH AMERICA: HEALTHCARE CRM SOFTWARE MARKET, BY COUNTRY 2016–2023 (USD MILLION) 45
TABLE 6 HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 47
TABLE 7 HEALTHCARE CRM MARKET FOR ON-PREMISE MODEL, BY REGION 2016–2023 (USD MILLION) 48
TABLE 8 NORTH AMERICA: HEALTHCARE CRM MARKET FOR ON-PREMISE MODEL BY COUNTRY, 2016–2023 (USD MILLION) 49
TABLE 9 HEALTHCARE CRM MARKET FOR WEB/CLOUD-BASED MODEL, BY REGION 2016–2023 (USD MILLION) 49
TABLE 10 NORTH AMERICA: HEALTHCARE CRM MARKET FOR WEB/CLOUD-BASED MODEL, BY COUNTRY, 2016–2023 (USD MILLION) 50
TABLE 11 WEB/CLOUD BASED MODELS MARKET, BY TYPE, 2016–2023 (USD MILLION) 50
TABLE 12 HEALTHCARE CRM MARKET FOR PUBLIC CLOUD, BY REGION 2016–2023 (USD MILLION) 51
TABLE 13 HEALTHCARE CRM MARKET FOR PRIVATE CLOUD, BY REGION 2016–2023 (USD MILLION) 51
TABLE 14 HEALTHCARE CRM MARKET FOR HYBRID CLOUD, BY REGION 2016–2023 (USD MILLION) 52
TABLE 15 HEALTHCARE CRM MARKET, BY FUNCTIONALITY, 2016–2023 (USD MILLION) 54
TABLE 16 HEALTHCARE CRM MARKET FOR CUSTOMER SERVICE AND SUPPORT BY REGION, 2016–2023 (USD MILLION) 56
TABLE 17 NORTH AMERICA: HEALTHCARE CRM MARKET FOR CUSTOMER SERVICE AND SUPPORT, BY COUNTRY, 2016–2023 (USD MILLION) 56
TABLE 18 HEALTHCARE CRM MARKET FOR MARKETING, BY REGION 2016–2023 (USD MILLION) 57
TABLE 19 NORTH AMERICA: HEALTHCARE CRM MARKET FOR MARKETING BY COUNTRY, 2016–2023 (USD MILLION) 58
TABLE 20 HEALTHCARE CRM MARKET FOR SALES, BY REGION, 2016–2023 (USD MILLION) 59
TABLE 21 NORTH AMERICA: HEALTHCARE CRM MARKET FOR SALES, BY COUNTRY 2016–2023 (USD MILLION) 59
TABLE 22 HEALTHCARE CRM MARKET FOR DIGITAL MARKETING, BY REGION 2016–2023 (USD MILLION) 60
TABLE 23 NORTH AMERICA: HEALTHCARE CRM MARKET FOR DIGITAL MARKETING BY COUNTRY, 2016–2023 (USD MILLION) 60
TABLE 24 HEALTHCARE CRM MARKET FOR OTHER FUNCTIONALITIES, BY REGION 2016–2023 (USD MILLION) 61
TABLE 25 NORTH AMERICA: HEALTHCARE CRM MARKET FOR OTHER FUNCTIONALITIES BY COUNTRY, 2016–2023 (USD MILLION) 62
TABLE 26 HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 64
TABLE 27 HEALTHCARE CRM MARKET FOR HEALTHCARE PROVIDERS, BY REGION 2016–2023 (USD MILLION) 65
TABLE 28 NORTH AMERICA: HEALTHCARE CRM MARKET FOR HEALTHCARE PROVIDERS BY COUNTRY, 2016–2023 (USD MILLION) 66
TABLE 29 HEALTHCARE PROVIDERS MARKET, BY TYPE, 2016–2023 (USD MILLION) 66
TABLE 30 HEALTHCARE CRM MARKET FOR HOSPITALS, BY REGION 2016–2023 (USD MILLION) 67
TABLE 31 HEALTHCARE CRM MARKET FOR AMBULATORY SURGERY CENTERS AND CLINICS, BY REGION, 2016–2023 (USD MILLION) 67
TABLE 32 HEALTHCARE CRM MARKET FOR DIAGNOSTIC CENTERS, BY REGION 2016–2023 (USD MILLION) 68
TABLE 33 HEALTHCARE CRM MARKET FOR THE LIFE SCIENCES INDUSTRY, BY REGION, 2016–2023 (USD MILLION) 69
TABLE 34 NORTH AMERICA: HEALTHCARE CRM MARKET FOR THE LIFE SCIENCES INDUSTRY, BY COUNTRY, 2016–2023 (USD MILLION) 69
TABLE 35 HEALTHCARE CRM MARKET FOR HEALTHCARE PAYERS, BY REGION 2016–2023 (USD MILLION) 70
TABLE 36 NORTH AMERICA: HEALTHCARE CRM MARKET FOR HEALTHCARE PAYERS BY COUNTRY, 2016–2023 (USD MILLION) 71
TABLE 37 HEALTHCARE CRM MARKET, BY REGION, 2016–2023 (USD MILLION) 74
TABLE 38 NORTH AMERICA: HEALTHCARE CRM MARKET, BY COUNTRY 2016–2023 (USD MILLION) 76
TABLE 39 NORTH AMERICA: HEALTHCARE CRM MARKET, BY COMPONENT 2016–2023 (USD MILLION) 76
TABLE 40 NORTH AMERICA: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 76
TABLE 41 NORTH AMERICA: HEALTHCARE CRM MARKET, BY FUNCTIONALITY 2016–2023 (USD MILLION) 77
TABLE 42 NORTH AMERICA: HEALTHCARE CRM MARKET, BY END USER 2016–2023 (USD MILLION) 77
TABLE 43 US: HEALTHCARE CRM MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 78
TABLE 44 US: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 79
TABLE 45 US: HEALTHCARE CRM MARKET, BY FUNCTIONALITY, 2016–2023 (USD MILLION) 79
TABLE 46 US: HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 79
TABLE 47 CANADA: HEALTHCARE CRM MARKET, BY COMPONENT 2016–2023 (USD MILLION) 80
TABLE 48 CANADA: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 81
TABLE 49 CANADA: HEALTHCARE CRM MARKET, BY FUNCTIONALITY 2016–2023 (USD MILLION) 81
TABLE 50 CANADA: HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 81
TABLE 51 EUROPE: HEALTHCARE CRM MARKET, BY COMPONENT 2016–2023 (USD MILLION) 83
TABLE 52 EUROPE: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 84
TABLE 53 EUROPE: HEALTHCARE CRM MARKET, BY FUNCTIONALITY 2016–2023 (USD MILLION) 84
TABLE 54 EUROPE: HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 85
TABLE 55 ASIA: HEALTHCARE CRM MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 86
TABLE 56 ASIA: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 86
TABLE 57 ASIA: HEALTHCARE CRM MARKET, BY FUNCTIONALITY, 2016–2023 (USD MILLION) 87
TABLE 58 ASIA: HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 87
TABLE 59 ROW: HEALTHCARE CRM MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 89
TABLE 60 ROW: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL 2016–2023 (USD MILLION) 89
TABLE 61 ROW: HEALTHCARE CRM MARKET, BY FUNCTIONALITY 2016–2023 (USD MILLION) 89
TABLE 62 ROW: HEALTHCARE CRM MARKET, BY END USER, 2016–2023 (USD MILLION) 90