1. EXECUTIVE SUMMARY
1.1. Technology is a double-edged sword for motor insurers
1.2. Key findings
1.3. Critical success factors

2. MARKET DYMICS
2.1. Commercial motor market GWP continues to grow
2.1.1. The commercial motor insurance market grew by 11.8% in 2018
2.1.2. Commercial vehicle registrations decreased by 5.4% in 2018
2.1.3. LGVs will continue to domite the commercial vehicles landscape
2.1.4. The number of miles driven on UK roads continues to rise
2.1.5. Increasing fuel prices will influence the market
2.1.6. The Ogden rate continues to influence the motor insurance market
2.1.7. Any IPT increase could influence the future market
2.2. The number of claims in the commercial motor market decreased
2.2.1. In-vehicle technology is pushing up the cost of claims
2.2.2. Claims settled decreased for the first time since the implementation of LASPO
2.2.3. The number of RTAs continues to fall as UK roads get safer

3. COMPETITOR DYMICS
3.1. The UK commercial motor market remains competitive
3.1.1. Competition in the UK commercial motor market remains strong
3.1.2. RSA remained the largest commercial motor insurer in 2018
3.1.3. Allianz remains the second-largest insurer despite a decrease in its market share
3.1.4. Aviva has a diverse product offering
3.1.5. A tenth of AXA’s 2018 growth is attributed to its acquisition of XL Group

4. THE MARKET GOING FORWARD
4.1. The Civil Liability Act will reform the motor claims market
4.1.1. The act will come into force in April 2020
4.1.2. The incoming tariff system is aimed at limiting the cost of claims
4.1.3. Pre-medical offers will no longer be available on RTA whiplash claims
4.1.4. Reaction to the act has been positive
4.2. The commercial motor market is forecast to continue growing
4.2.1. The market is expected to reach ?5,488m in GWP in 2023
4.3. Technological innovation continues to shape the commercial motor market
4.3.1. Telematics-based policies continue to provide numerous benefits for businesses
4.3.2. Dash cams are beneficial for the commercial motor market
4.3.3. Sophisticated technologies in vehicles will impact the claims landscape in the future
4.3.4. All new cars must have a speed limiter by 2022
4.3.5. Smart roads will make driving safer
4.4. The potential of autonomous vehicles in commercial lines
4.4.1. Self-driving lorries will be tested in the UK
4.4.2. Safety and testing of autonomous vehicles remains hazy
4.4.3. Insurers will play a crucial role in the development of autonomous vehicles
4.5. The growth of the gig economy could help boost the commercial motor market

5. APPENDIX
5.1. Abbreviations and acronyms
5.2. Methodology
5.2.1. UK Top 20 General Insurance Competitor Alytics methodology
5.2.2. GlobalData’s 2017 and 2019 UK Insurance Consumer Surveys
5.2.3. Forecasting methodology
5.3. Secondary sources
5.4. Further reading