1 INTRODUCTION
1.1. OBJECTIVES OF THE STUDY
1.2. STAKEHOLDERS
1.3. YEARS CONSIDERED FOR THE STUDY
1.4. MARKET SCOPE
1.5. MARKET DEFINITIONS

2 RESEARCH METHODOLOGY
2.1. RESEARCH FLOW
2.2. FACTOR ANALYSIS
2.3. FORECAST MODEL

3 EXECUTIVE SUMMARY

4 MARKET OVERVIEW
4.1. MARKET DYNAMICS
4.2. USE CASES
4.3. ENABLING TECHNOLOGIES

5 LOYALTY MANAGEMENT MARKET, BY DELIVERY TYPE
5.1. STANDALONE PROGRAM
5.2. MANAGED PLATFORM

6 LOYALTY MANAGEMENT MARKET, BY ORGANIZATION SIZE
6.1. SMES
6.2. LARGE ENTERPRISES

7 LOYALTY MANAGEMENT MARKET, BY DEPLOYMENT MODE
7.1. ON-PREMISES
7.2. CLOUD BASED

8 LOYALTY MANAGEMENT MARKET, BY END-USER VERTICAL
8.1. BFSI
8.2. AUTOMOTIVE
8.3. AVIATION
8.4. RETAIL AND CONSUMER GOODS
8.5. MEDIA AND ENTERTAINMENT
8.6. HOSPITALITY
8.7. OTHERS*
*Others include education. Telecom and healthcare

9 LOYALTY MANAGEMENT MARKET, BY REGION
9.1. MARKET GROWTH RATE OUTLOOK
9.2. MARKET SHARE OUTLOOK
9.3. NORTH AMERICA
9.4. EUROPE
9.5. ASIA PACIFIC
9.6. MIDDLE EAST AND AFRICA
9.7. LATIN AMERICA

10 COMPETITIVE LANDSCAPE
10.1. COMPETITIVE LEADERSHIP MAPPING
10.2. RANKING AND SCORECARD FOR KEY PLAYERS
10.3. COMPETITIVE LEADERSHIP MAPPING (STANDALONE PROGRAM VENDORS)

11 COMPANY PROFILES
11.1 COMARCH
11.2 IBM
11.3 ORACLE
11.4 AIMIA
11.5 SAP
11.6 BOND BRAND LOYALTY
11.7 TIBCO SOFTWARE
11.8 CAPILLARY
11.9 ICF NEXT
11.10 ANTAVO
11.11 MARITZ
11.12 BLUEOCEAN
11.13 EPSILON
11.14 KOBIE MARKETING
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12 APPENDIX
12.1 DISCUSSION GUIDE
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
12.3 RELATED REPORTS