Table of Content

1 INTRODUCTION 26
1.1 INTRODUCTION TO COVID-19 26
1.2 COVID-19 HEALTH ASSESSMENT 26
FIGURE 1 COVID-19: GLOBAL PROPAGATION 26
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 27
1.3 COVID-19 ECONOMIC ASSESSMENT 28
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 28
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 29
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 29
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 30
1.4 OBJECTIVES OF THE STUDY 31
1.5 MARKET DEFINITION 31
1.5.1 INCLUSIONS AND EXCLUSIONS 32
1.6 MARKET SCOPE 33
1.6.1 MARKET SEGMENTATION 33
1.6.2 YEARS CONSIDERED FOR THE STUDY 33
1.7 CURRENCY CONSIDERED 34
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 34
1.8 STAKEHOLDERS 34
1.9 SUMMARY OF CHANGES 34
2 RESEARCH METHODOLOGY 36
2.1 RESEARCH DATA 36
FIGURE 6 DIGITAL WORKPLACE MARKET: RESEARCH DESIGN 36
2.1.1 SECONDARY DATA 37
2.1.2 PRIMARY DATA 37
2.1.2.1 Key industry insights 38
2.1.2.2 Breakup of primary profiles 38
2.2 MARKET BREAKUP AND DATA TRIANGULATION 39
2.3 MARKET SIZE ESTIMATION 39
FIGURE 7 DIGITAL WORKPLACE MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 40
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING DIGITAL WORKPLACE SOLUTIONS AND SERVICES (1/2) 41
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING DIGITAL WORKPLACE SOLUTIONS AND SERVICES (2/2) 41
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE 42
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 2 (BOTTOM-UP): REVENUE OF VENDORS FROM SOLUTIONS AND SERVICES 43
2.4 MARKET REVENUE ESTIMATION 44
FIGURE 12 ILLUSTRATION OF COMPANY: DIGITAL WORKPLACE REVENUE ESTIMATION 44
2.5 GROWTH FORECAST ASSUMPTIONS 44
2.6 MARKET FORECAST 45
TABLE 2 FACTOR ANALYSIS 45
2.7 COMPANY EVALUATION MATRIX METHODOLOGY 46
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 46
2.8 RESEARCH ASSUMPTIONS 47
TABLE 3 ASSUMPTIONS FOR THE STUDY 47
2.9 LIMITATIONS OF THE STUDY 48
3 EXECUTIVE SUMMARY 49
FIGURE 14 SOLUTIONS, CLOUD DEPLOYMENT, AND LARGE ENTERPRISES TO HOLD LARGE MARKET SHARES IN 2020 50
FIGURE 15 NORTH AMERICA TO ACCOUNT FOR THE LARGEST MARKET SHARE IN THE DIGITAL WORKPLACE MARKET IN 2020 51
4 PREMIUM INSIGHTS 52
4.1 ATTRACTIVE OPPORTUNITIES IN THE DIGITAL WORKPLACE MARKET 52
FIGURE 16 INCREASING DEMAND FOR DIGITAL WORKPLACE FROM THE BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY TO DRIVE THE MARKET GROWTH 52
4.2 NORTH AMERICA: DIGITAL WORKPLACE MARKET, BY VERTICAL AND COUNTRY 53
FIGURE 17 TELECOMMUNICATION AND IT-ENABLED SERVICES AND UNITED STATES TO ACCOUNT FOR LARGE SHARES IN THE NORTH AMERICAN MARKET IN 2020 53
4.3 ASIA PACIFIC: DIGITAL WORKPLACE MARKET, BY DEPLOYMENT AND COUNTRY 53
FIGURE 18 CLOUD DEPLOYMENT AND CHINA TO ACCOUNT FOR LARGE SHARES IN THE ASIA PACIFIC DIGITAL WORKPLACE MARKET IN 2020 53
5 MARKET OVERVIEW AND INDUSTRY TRENDS 54
5.1 INTRODUCTION 54
5.2 MARKET DYNAMICS 54
FIGURE 19 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: DIGITAL WORKPLACE MARKET 55
5.2.1 DRIVERS 55
5.2.1.1 Availability of new technologies and tools 55
5.2.1.2 Demand for greater flexibility and improved employee experience 56
FIGURE 20 IMPORTANT FACTORS WHEN EVALUATING JOB PROSPECTS 56
FIGURE 21 WHY EMPLOYEES CHOOSE FLEXIBLE WORK OPTIONS 57
5.2.1.3 Cost optimization and improved productivity 57
FIGURE 22 IMPROVED EFFICIENCY AND COST OPTIMIZATION TO BE TOP DRIVERS FOR THE ADOPTION OF DIGITAL WORKPLACE SOLUTIONS 58
5.2.2 RESTRAINTS 58
5.2.2.1 Transformation and integration process-related issues in legacy systems 58
5.2.2.2 Lack of training and required education among the workforce 58
5.2.3 OPPORTUNITIES 59
5.2.3.1 Increasing adoption of cloud and enterprise mobility services among enterprises 59
FIGURE 23 MOBILE TO BE MISSION-CRITICAL FOR ORGANIZATIONS 59
5.2.3.2 Increasing adoption of workplace transformation services among SMEs 60
5.2.4 CHALLENGES 60
5.2.4.1 Lack of thought leadership in organizations 60
5.2.4.2 Lack of clear and defined RoI 60
5.3 CUMULATIVE GROWTH ANALYSIS 61
TABLE 4 PERCENTAGE OF TEAMS WORKING REMOTELY 61
5.4 PRICING ANALYSIS 62
TABLE 5 PRICING OF DIGITAL WORKPLACE SOLUTIONS 62
5.5 TECHNOLOGY ANALYSIS 62
5.5.1 DOCUMENT MANAGEMENT 62
5.5.2 NO-CODE DEVELOPMENT 63
5.5.3 CYBERSECURITY 63
5.5.4 DATA ANALYTICS 63
5.5.5 ARTIFICIAL INTELLIGENCE 63
5.5.5.1 Sentiment analysis 63
5.5.5.2 Virtual assistants 63
5.5.6 INTERNET OF THINGS 64
5.6 INDUSTRY STANDARDS 64
5.6.1 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 64
5.6.2 NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY 64
5.6.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 64
5.6.4 GENERAL DATA PROTECTION REGULATION 65
5.7 CASE STUDY ANALYSIS 65
5.7.1 USE CASE 1 65
5.7.2 USE CASE 2 66
5.7.3 USE CASE 3 67
5.7.4 USE CASE 4 67
5.7.5 USE CASE 5 68
5.8 DIGITAL WORKPLACE MARKET: COVID-19 IMPACT 69
FIGURE 24 PRE- AND POST-COVID-19 SCENARIOS DURING THE FORECAST PERIOD 70
5.8.1 COVID-19 IMPACT ON THE DIGITAL WORKPLACE MARKET: ASSUMPTIONS 70
5.8.2 DRIVERS AND OPPORTUNITIES 70
5.8.3 RESTRAINTS AND CHALLENGES 71
5.9 SERVICE DESK 71
5.9.1 DRIVERS FOR SERVICE DESK: 71
5.9.1.1 Increasing need to offer enhanced customer experience 71
5.9.1.2 Increasing adoption of new technologies, such as BYOD and enterprise mobility, by organizations 72
5.9.2 COMPETITIVE SCENARIO 72
5.9.2.1 Recent developments 72
6 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY COMPONENT 74
6.1 INTRODUCTION 75
6.1.1 COMPONENT: DIGITAL WORKPLACE MARKET DRIVERS 75
6.1.2 COMPONENT: COVID-19 IMPACT 75
FIGURE 25 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 76
TABLE 6 DIGITAL WORKPLACE MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 76
TABLE 7 COMPONENTS: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 76
6.2 SOLUTIONS 77
FIGURE 26 ENTERPRISE MOBILITY AND MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 77
TABLE 8 DIGITAL WORKPLACE MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 77
TABLE 9 SOLUTIONS: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 78
6.2.1 UNIFIED COMMUNICATION AND COLLABORATION 78
TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 78
6.2.2 UNIFIED ENDPOINT MANAGEMENT 79
TABLE 11 UNIFIED ENDPOINT MANAGEMENT: DIGITAL WORKPLACE MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 79
6.2.3 ENTERPRISE MOBILITY AND MANAGEMENT 79
TABLE 12 ENTERPRISE MOBILITY AND MANAGEMENT: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 79
6.3 SERVICES 80
FIGURE 27 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 80
TABLE 13 DIGITAL WORKPLACE MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 80
TABLE 14 SERVICES: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 81
6.3.1 PROFESSIONAL SERVICES 81
TABLE 15 PROFESSIONAL SERVICES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 81
6.3.1.1 Training, support, and maintenance 82
6.3.1.2 Consulting services 82
6.3.1.3 Integration and implementation services 82
6.3.2 MANAGED SERVICES 82
TABLE 16 MANAGED SERVICES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 83
6.3.2.1 Virtual desktop infrastructure services 83
6.3.2.2 Unified Communications as a Service 83
6.3.2.3 Enterprise mobility management services 84
6.3.2.4 Others 84
7 DIGITAL WORKPLACE MARKET, BY DEPLOYMENT 85
7.1 INTRODUCTION 86
7.1.1 DEPLOYMENT: DIGITAL WORKPLACE MARKET DRIVERS 86
7.1.2 DEPLOYMENT: COVID-19 IMPACT 86
FIGURE 28 CLOUD SEGMENT TO GROW AT A HIGHER GROWTH RATE DURING THE FORECAST PERIOD 87
TABLE 17 DIGITAL WORKPLACE MARKET SIZE, BY DEPLOYMENT,
2020–2026 (USD MILLION) 87
7.2 ON-PREMISES 87
TABLE 18 ON PREMISES: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 88
7.3 CLOUD 88
TABLE 19 CLOUD: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 88
8 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY ORGANIZATION SIZE 89
8.1 INTRODUCTION 90
8.1.1 ORGANIZATION SIZE: DIGITAL WORKPLACE MARKET DRIVERS 90
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 90
FIGURE 29 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 91
TABLE 20 DIGITAL WORKPLACE MARKET SIZE, BY ORGANIZATION SIZE,
2020–2026 (USD MILLION) 91
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES 91
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 92
8.3 LARGE ENTERPRISES 92
TABLE 22 LARGE ENTERPRISES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 92
9 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY VERTICAL 93
9.1 INTRODUCTION 94
9.1.1 VERTICAL: DIGITAL WORKPLACE MARKET DRIVERS 94
9.1.2 VERTICAL: COVID-19 IMPACT 94
FIGURE 30 TELECOMMUNICATION AND IT-ENABLED SERVICES VERTICAL TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 95
TABLE 23 DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 95
9.2 TELECOMMUNICATION AND IT-ENABLED SERVICES 96
TABLE 24 TELECOMMUNICATION AND IT-ENABLED SERVICES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 96
9.3 BANKING, FINANCIAL SERVICES, AND INSURANCE 96
TABLE 25 BANKING, FINANCIAL SERVICES, AND INSURANCE: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 97
9.4 MEDIA AND ENTERTAINMENT 97
TABLE 26 MEDIA AND ENTERTAINMENT: DIGITAL WORKPLACE MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 98
9.5 CONSUMER GOODS AND RETAIL 98
TABLE 27 CONSUMER GOODS AND RETAIL: DIGITAL WORKPLACE MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 99
9.6 MANUFACTURING 99
TABLE 28 MANUFACTURING: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 100
9.7 HEALTHCARE AND PHARMACEUTICALS 100
TABLE 29 HEALTHCARE AND PHARMACEUTICALS: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 100
9.8 GOVERNMENT AND PUBLIC SECTOR 101
TABLE 30 GOVERNMENT AND PUBLIC SECTOR: DIGITAL WORKPLACE MARKET SIZE,
BY REGION, 2020–2026 (USD MILLION) 101
9.9 OTHERS 101
TABLE 31 OTHERS: DIGITAL WORKPLACE MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 102
10 GEOGRAPHIC ANALYSIS 103
10.1 INTRODUCTION 104
FIGURE 31 REGIONAL SNAPSHOT (2020–2026): NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2026 104
TABLE 32 DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 104
10.2 NORTH AMERICA 105
10.2.1 NORTH AMERICA: DIGITAL WORKPLACE MARKET DRIVERS 105
10.2.2 NORTH AMERICA: COVID-19 IMPACT 105
10.2.3 NORTH AMERICA: REGULATIONS 106
FIGURE 32 NORTH AMERICA: MARKET SNAPSHOT 107
TABLE 33 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 107
TABLE 34 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 108
TABLE 35 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION) 108
TABLE 36 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 108
TABLE 37 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 109
TABLE 38 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 109
TABLE 39 NORTH AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 109
10.2.4 UNITED STATES 110
10.2.5 CANADA 110
10.3 EUROPE 110
10.3.1 EUROPE: DIGITAL WORKPLACE MARKET DRIVERS 110
10.3.2 EUROPE: COVID-19 IMPACT 111
10.3.3 EUROPE: REGULATIONS 111
TABLE 40 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 111
TABLE 41 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 112
TABLE 42 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY DEPLOYMENT,
2020–2026 (USD MILLION) 112
TABLE 43 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 112
TABLE 44 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 112
TABLE 45 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 113
TABLE 46 EUROPE: DIGITAL WORKPLACE MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 113
10.3.4 UNITED KINGDOM 113
10.3.5 GERMANY 114
10.3.6 FRANCE 114
10.3.7 REST OF EUROPE 114
10.4 ASIA PACIFIC 114
10.4.1 ASIA PACIFIC: DIGITAL WORKPLACE MARKET DRIVERS 115
10.4.2 ASIA PACIFIC: COVID-19 IMPACT 115
10.4.3 ASIA PACIFIC: REGULATIONS 115
TABLE 47 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 116
TABLE 48 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 116
TABLE 49 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY DEPLOYMENT,
2020–2026 (USD MILLION) 116
TABLE 50 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 117
TABLE 51 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 117
TABLE 52 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 117
TABLE 53 ASIA PACIFIC: DIGITAL WORKPLACE MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 118
10.4.4 AUSTRALIA AND NEW ZEALAND 118
10.4.5 CHINA 118
10.4.6 JAPAN 118
10.4.7 REST OF ASIA PACIFIC 119
10.5 MIDDLE EAST AND AFRICA 119
10.5.1 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET DRIVERS 119
10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 119
10.5.3 MIDDLE EAST AND AFRICA: REGULATIONS 120
TABLE 54 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE,
BY COMPONENT, 2020–2026 (USD MILLION) 120
TABLE 55 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE,
BY SOLUTION, 2020–2026 (USD MILLION) 120
TABLE 56 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE,
BY DEPLOYMENT, 2020–2026 (USD MILLION) 121
TABLE 57 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 121
TABLE 58 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE,
BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 121
TABLE 59 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 122
TABLE 60 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET SIZE,
BY COUNTRY, 2020–2026 (USD MILLION) 122
10.5.4 KINGDOM OF SAUDI ARABIA 122
10.5.5 UNITED ARAB EMIRATES 123
10.5.6 SOUTH AFRICA 123
10.5.7 REST OF MIDDLE EAST AND AFRICA 123
10.6 LATIN AMERICA 123
10.6.1 LATIN AMERICA: DIGITAL WORKPLACE MARKET DRIVERS 124
10.6.2 LATIN AMERICA: COVID-19 IMPACT 124
10.6.3 LATIN AMERICA: REGULATIONS 124
TABLE 61 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 124
TABLE 62 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY SOLUTION,
2020–2026 (USD MILLION) 125
TABLE 63 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION) 125
TABLE 64 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 125
TABLE 65 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 126
TABLE 66 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 126
TABLE 67 LATIN AMERICA: DIGITAL WORKPLACE MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 126
10.6.4 BRAZIL 127
10.6.5 MEXICO 127
10.6.6 REST OF LATIN AMERICA 127
11 COMPETITIVE LANDSCAPE 128
11.1 MARKET EVALUATION FRAMEWORK 128
FIGURE 33 MARKET EVALUATION FRAMEWORK 128
11.2 MARKET RANKING 129
FIGURE 34 MARKET RANKING IN 2020 129
11.3 MARKET SHARE ANALYSIS 129
TABLE 68 DIGITAL WORKPLACE MARKET: DEGREE OF COMPETITION 129
FIGURE 35 MARKET SHARE ANALYSIS OF COMPANIES IN THE DIGITAL WORKPLACE MARKET 130
11.4 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS 130
FIGURE 36 HISTORICAL FIVE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS IN THE DIGITAL WORKPLACE MARKET, 2016-2020 130
11.5 KEY MARKET DEVELOPMENTS 131
FIGURE 37 KEY DEVELOPMENTS IN THE DIGITAL WORKPLACE MARKET DURING
2018–2021 131
11.5.1 NEW PRODUCT LAUNCHES 132
TABLE 69 NEW PRODUCT LAUNCHES, 2018-2020 132
11.5.2 DEALS 133
TABLE 70 DEALS, 2018-2020 133
11.5.3 OTHERS 135
TABLE 71 OTHERS, 2018-2019 135
11.6 COMPANY EVALUATION MATRIX 136
TABLE 72 COMPANY PRODUCT FOOTPRINT 136
TABLE 73 COMPANY INDUSTRY FOOTPRINT 137
TABLE 74 COMPANY REGION FOOTPRINT 138
TABLE 75 COMPANY SOLUTION SCORE 139
11.6.1 STAR 139
11.6.2 EMERGING LEADERS 139
11.6.3 PERVASIVE 140
11.6.4 PARTICIPANTS 140
FIGURE 38 DIGITAL WORKPLACE MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 140
12 COMPANY PROFILES 141
12.1 KEY PLAYERS 141
12.1.1 INTRODUCTION 141
(Business overview, Solutions and Services offered, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)*
12.1.2 ATOS 141
FIGURE 39 ATOS: COMPANY SNAPSHOT 142
TABLE 76 ATOS: BUSINESS OVERVIEW 142
TABLE 77 ATOS: PRODUCTS/SOLUTIONS OFFERED 143
TABLE 78 ATOS: DIGITAL WORKPLACE MARKET: NEW LAUNCHES 143
TABLE 79 ATOS: DIGITAL WORKPLACE MARKET: DEALS 143
12.1.3 COGNIZANT 146
FIGURE 40 COGNIZANT: COMPANY SNAPSHOT 146
TABLE 80 COGNIZANT: BUSINESS OVERVIEW 147
TABLE 81 COGNIZANT: SOLUTIONS OFFERED 147
TABLE 82 COGNIZANT: DIGITAL WORKPLACE MARKET: DEALS 148
12.1.4 IBM 150
FIGURE 41 IBM: COMPANY SNAPSHOT 150
TABLE 83 IBM: BUSINESS OVERVIEW 151
TABLE 84 IBM: SERVICES OFFERED 151
TABLE 85 IBM: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 151
TABLE 86 IBM: DIGITAL WORKPLACE MARKET: OTHERS 152
12.1.5 ZENSAR 154
FIGURE 42 ZENSAR: COMPANY SNAPSHOT 154
TABLE 87 ZENSAR: BUSINESS OVERVIEW 155
TABLE 88 ZENSAR: SERVICES OFFERED 155
TABLE 89 ZENSAR: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 155
12.1.6 WIPRO 157
FIGURE 43 WIPRO: COMPANY SNAPSHOT 157
TABLE 90 WIPRO: BUSINESS OVERVIEW 158
TABLE 91 WIPRO: SERVICES OFFERED 158
TABLE 92 WIPRO: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 159
TABLE 93 WIPRO: DIGITAL WORKPLACE MARKET: DEALS 159
12.1.7 INFOSYS 161
FIGURE 44 INFOSYS: COMPANY SNAPSHOT 161
TABLE 94 INFOSYS: BUSINESS OVERVIEW 162
TABLE 95 INFOSYS: SOLUTIONS OFFERED 162
TABLE 96 INFOSYS: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 162
TABLE 97 INFOSYS: DIGITAL WORKPLACE MARKET: DEALS 163
TABLE 98 INFOSYS: DIGITAL WORKPLACE MARKET: OTHERS 163
12.1.8 DXC TECHNOLOGY 164
FIGURE 45 DXC TECHNOLOGY: COMPANY SNAPSHOT 164
TABLE 99 DXC TECHNOLOGY: BUSINESS OVERVIEW 164
TABLE 100 DXC TECHNOLOGY: SOLUTIONS OFFERED 165
TABLE 101 DXC TECHNOLOGY: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 166
TABLE 102 DXC TECHNOLOGY: DIGITAL WORKPLACE MARKET: DEALS 166
12.1.9 ACCENTURE 167
FIGURE 46 ACCENTURE: COMPANY SNAPSHOT 167
TABLE 103 ACCENTURE: BUSINESS OVERVIEW 168
TABLE 104 ACCENTURE: SERVICES OFFERED 168
TABLE 105 ACCENTURE: DIGITAL WORKPLACE MARKET: DEALS 169
12.1.10 FUJITSU 170
FIGURE 47 FUJITSU: COMPANY SNAPSHOT 170
TABLE 106 FUJITSU: BUSINESS OVERVIEW 171
TABLE 107 FUJITSU: SERVICES OFFERED 171
TABLE 108 FUJITSU: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES 171
12.1.11 HCL TECHNOLOGY 173
FIGURE 48 HCL TECHNOLOGY: COMPANY SNAPSHOT 173
TABLE 109 HCL TECHNOLOGY: BUSINESS OVERVIEW 173
TABLE 110 HCL TECHNOLOGY: SOLUTIONS OFFERED 174
TABLE 111 HCL TECHNOLOGY: DIGITAL WORKPLACE MARKET: DEALS 174
TABLE 112 HCL TECHNOLOGY: DIGITAL WORKPLACE MARKET: OTHERS 175
12.1.12 CAPGEMINI 176
12.1.13 NTT DATA 177
12.1.14 UNISYS 178
12.1.15 HPE 179
12.1.16 COMPUCOM 179
12.1.17 STEFANINI 180
12.1.18 TCS 180
12.1.19 SONDA 181
12.1.20 SANTO DIGITAL 182
12.1.21 ILEGRA 182
12.2 SME/START UP PLAYERS 183
12.2.1 KISSFLOW 183
12.2.2 GROUPE.IO 183
12.2.3 DOOTH 184
12.2.4 BASAAS 184
12.2.5 EXO 185
*Details on Business overview, Solutions and Services offered, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKET 186
13.1 INTRODUCTION 186
13.1.1 RELATED MARKET 186
13.1.2 LIMITATIONS 186
13.2 DIGITAL WORKPLACE TRANSFORMATION MARKET 186
TABLE 113 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,
BY VERTICAL, 2014–2021 (USD MILLION) 187
TABLE 114 BANKING, FINANCIAL SERVICES, AND INSURANCE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 187
TABLE 115 GOVERNMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 187
TABLE 116 HEALTHCARE AND LIFE SCIENCES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 188
TABLE 117 MANUFACTURING AND AUTOMOTIVE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 188
TABLE 118 RETAIL: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 188
TABLE 119 TRANSPORTATION AND LOGISTICS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 189
TABLE 120 MEDIA AND ENTERTAINMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 189
TABLE 121 TELECOM AND INFORMATION TECHNOLOGY: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 189
TABLE 122 OTHERS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 190
14 APPENDIX 191
14.1 DISCUSSION GUIDE 191
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 196
14.3 AVAILABLE CUSTOMIZATIONS 198
14.4 RELATED REPORTS 198
14.5 AUTHOR DETAILS 199