Table of Content

1 INTRODUCTION 29
1.1 INTRODUCTION TO COVID-19 29
1.2 COVID-19 HEALTH ASSESSMENT 29
FIGURE 1 COVID-19: GLOBAL PROPAGATION 29
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 30
1.3 COVID-19 ECONOMIC ASSESSMENT 31
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 31
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 32
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 32
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 33
1.4 OBJECTIVES OF THE STUDY 34
1.5 MARKET DEFINITION 35
1.5.1 INCLUSIONS AND EXCLUSIONS 36
1.6 MARKET SCOPE 37
1.6.1 MARKET SEGMENTATION 37
1.6.2 REGIONS COVERED 38
1.6.3 PERIODIZATION CONSIDERED FOR THE STUDY 38
1.7 CURRENCY CONSIDERED 39
TABLE 1 USD EXCHANGE RATES, 2018–2020 39
1.8 STAKEHOLDERS 39
1.9 SUMMARY OF CHANGES 40
2 RESEARCH METHODOLOGY 41
2.1 RESEARCH DATA 41
FIGURE 6 MANAGED SERVICES MARKET: RESEARCH DESIGN 41
2.1.1 SECONDARY DATA 42
2.1.2 PRIMARY DATA 42
2.1.2.1 Breakup of primary profiles 43
FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 43
TABLE 2 PRIMARY RESPONDENTS: MANAGED SERVICES MARKET 43
2.1.2.2 Key industry insights 44
2.2 MARKET BREAKUP AND DATA TRIANGULATION 45
FIGURE 8 DATA TRIANGULATION 45
2.3 MARKET SIZE ESTIMATION 46
FIGURE 9 MANAGED SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 46
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 (SUPPLY SIDE): REVENUE OF MANAGED SERVICES FROM VENDORS 47
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
(SUPPLY SIDE): COLLECTIVE REVENUE OF MANAGED SERVICE VENDORS 48
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY: (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 49
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM MANAGED SERVICE TYPES (1/2) 50
2.4 MARKET FORECAST 51
TABLE 3 FACTOR ANALYSIS 51
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 52
FIGURE 14 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 52
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 53
FIGURE 15 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 53
2.7 RESEARCH ASSUMPTIONS 54
TABLE 4 RESEARCH ASSUMPTIONS: MANAGED SERVICES MARKET 54
2.8 LIMITATIONS OF THE STUDY 55
3 EXECUTIVE SUMMARY 56
FIGURE 16 MANAGED SERVICES MARKET: GLOBAL SNAPSHOT 57
FIGURE 17 HIGH GROWTH SEGMENTS IN THE MANAGED SERVICES MARKET 57
FIGURE 18 THE MANAGED DATA CENTER AND IT INFRASTRUCTURE SEGMENT PROJECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 58
FIGURE 19 ON-PREMISE DEPLOYMENT PROJECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING FORECAST PERIOD 58
FIGURE 20 TOP VERTICALS IN THE MANAGED SERVICES MARKET,
2019–2026 (USD MILLION) 59
FIGURE 21 MANAGED SERVICES MARKET: REGIONAL SNAPSHOT 60
4 PREMIUM INSIGHTS 61
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE MANAGED SERVICES MARKET 61
FIGURE 22 FOCUSING ON CORE BUSINESS AND INCREASING RETURN ON INVESTMENT ARE DRIVING THE ADOPTION OF MANAGED SERVICES 61
4.2 MANAGED SERVICES MARKET, BY SERVICE TYPE 61
FIGURE 23 MANAGED DATA CENTER AND IT INFRASTRUCTURE SEGMENT TO ACCOUNT FOR THE LARGEST SHARE DURING THE FORECAST PERIOD 61
4.3 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 62
FIGURE 24 ON-PREMISE SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021 62
4.4 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 62
FIGURE 25 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021 62
4.5 MANAGED SERVICES MARKET, BY VERTICAL 63
FIGURE 26 BFSI VERTICAL PROJECTED TO ACCOUNT FOR THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 63
4.6 MANAGED SERVICES MARKET: REGIONAL SCENARIO 63
FIGURE 27 APAC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT
FIVE YEARS 63
5 MARKET OVERVIEW AND INDUSTRY TRENDS 64
5.1 INTRODUCTION 64
5.2 MARKET DYNAMICS 64
FIGURE 28 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 64
5.2.1 DRIVERS 65
5.2.1.1 Lack of skilled IT professionals 65
5.2.1.2 Growth in adjacent markets such as cloud computing 65
5.2.1.3 Rise in demand for secure IT infrastructure during the COVID-19 pandemic 65
5.2.1.4 Organizations embrace as-a-Service capabilities 65
5.2.1.5 Cost and risk reduction 66
5.2.2 RESTRAINTS 66
5.2.2.1 Increase in regulations and compliances 66
5.2.2.2 Concerns over privacy and data security 66
5.2.3 OPPORTUNITIES 67
5.2.3.1 Surge in adoption of cloud 67
5.2.3.2 Changing work environment 67
5.2.3.3 Increase in dependency of SMEs on managed services 67
5.2.4 CHALLENGES 67
5.2.4.1 Increase in security concerns 67
5.2.4.2 Lack of sales and marketing staff, training, and cybersecurity to severely affect the growth of managed service providers 68
5.3 SUPPLY CHAIN ANALYSIS 68
FIGURE 29 MANAGED SERVICES MARKET: SUPPLY CHAIN 68
TABLE 5 SUPPLY CHAIN 69
5.4 ECOSYSTEM 70
TABLE 6 MANAGED SERVICES MARKET: ECOSYSTEM 71
5.5 PATENT ANALYSIS 74
FIGURE 30 NUMBER OF PATENTS PUBLISHED IN LAST 10 YEARS 74
FIGURE 31 USD: TOP FIVE PATENT OWNERS 75
TABLE 7 US: TOP 10 PATENT OWNERS 75
5.6 MANAGED SERVICES: IMPACT OF COVID-19 76
FIGURE 32 IMPACT OF COVID-19 76
5.7 COVID-19-DRIVEN MARKET DYNAMICS 77
5.7.1 DRIVERS AND OPPORTUNITIES 77
5.7.2 RESTRAINTS AND CHALLENGES 78
5.8 USE CASES 79
5.8.1 USE CASE 1: RACKSPACE 79
5.8.2 USE CASE 2: TCS 80
5.8.3 USE CASE 3: INFOSYS 80
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5.8.4 USE CASE 4: FUJITSU 81
5.8.5 USE CASE 5: DXC 82
5.8.6 USE CASE 6: CAPGEMINI 82
5.9 PORTER’S FIVE FORCES ANALYSIS 83
FIGURE 33 MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83
TABLE 8 MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83
5.9.1 THREAT OF NEW ENTRANTS 84
5.9.2 THREAT OF SUBSTITUTES 84
5.9.3 BARGAINING POWER OF SUPPLIERS 84
5.9.4 BARGAINING POWER OF BUYERS 84
5.9.5 DEGREE OF COMPETITION 84
5.10 TECHNOLOGICAL ANALYSIS 85
5.10.1 BIG DATA AND ANALYTICS 85
5.10.2 CLOUD COMPUTING 85
5.10.3 ARTIFICIAL INTELLIGENCE 85
5.10.4 MACHINE LEARNING 85
5.11 REGULATIONS 86
5.11.1 NORTH AMERICA 86
5.11.2 EUROPE 87
5.11.3 APAC 87
5.11.4 MIDDLE EAST & AFRICA 88
5.11.5 LATIN AMERICA 88
5.12 PRICING ANALYSIS 88
TABLE 9 PRICING ANALYSIS OF MANAGED SERVICE VENDORS 89
5.13 REVENUE SHIFT: YC/YCC SHIFT 90
FIGURE 34 MANAGED SERVICES MARKET: YC/YCC SHIFT 90
6 MANAGED SERVICES MARKET, BY SERVICE TYPE 91
6.1 INTRODUCTION 92
FIGURE 35 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 92
6.1.1 MANAGED SERVICES MARKET DRIVERS, BY SERVICE TYPE 92
6.1.2 COVID-19 IMPACT ON THE MANAGED SERVICES MARKET, BY SERVICE TYPE 93
TABLE 10 MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2020 (USD MILLION) 93
TABLE 11 MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2021–2026 (USD MILLION) 93
TABLE 12 MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 94
TABLE 13 MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 94
TABLE 14 MANAGED NETWORK SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 94
TABLE 15 MANAGED NETWORK SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 95
TABLE 16 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 95
TABLE 17 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 95
TABLE 18 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 96
TABLE 19 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 96
TABLE 20 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 96
TABLE 21 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 97
TABLE 22 MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 97
TABLE 23 MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 97
7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES 98
7.1 INTRODUCTION 99
FIGURE 36 MANAGED IDENTITY AND ACCESS MANAGEMENT SEGMENT IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
7.1.1 MANAGED SECURITY SERVICES MARKET DRIVERS 100
7.1.2 COVID-19 IMPACT ON THE MANAGED SECURITY SERVICES MARKET 100
TABLE 24 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 100
TABLE 25 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 101
7.2 MANAGED IDENTITY AND ACCESS MANAGEMENT 101
TABLE 26 MANAGED IDENTITY AND ACCESS MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 102
TABLE 27 MANAGED IDENTITY AND ACCESS MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 102
7.3 MANAGED ANTIVIRUS/ANTIMALWARE 103
TABLE 28 MANAGED ANTIVIRUS/ANTIMALWARE MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 103
TABLE 29 MANAGED ANTIVIRUS/ANTIMALWARE MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 103
7.4 MANAGED FIREWALL 104
TABLE 30 MANAGED FIREWALL SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 104
TABLE 31 MANAGED FIREWALL SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 104
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7.5 MANAGED RISK AND COMPLIANCE MANAGEMENT 105
TABLE 32 MANAGED RISK AND COMPLIANCE MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 105
TABLE 33 MANAGED RISK AND COMPLIANCE MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 105
7.6 MANAGED VULNERABILITY MANAGEMENT 106
TABLE 34 MANAGED VULNERABILITY MANAGEMENT SERVICES MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 106
TABLE 35 MANAGED VULNERABILITY MANAGEMENT SERVICES MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 106
7.7 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT 107
TABLE 36 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 107
TABLE 37 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 107
7.8 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS 108
TABLE 38 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 108
TABLE 39 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 108
7.9 MANAGED UNIFIED THREAT MANAGEMENT 109
TABLE 40 MANAGED UNIFIED THREAT MANAGEMENT SERVICES MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 109
TABLE 41 MANAGED UNIFIED THREAT MANAGEMENT SERVICES MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 109
7.10 MANAGED ENCRYPTION 110
TABLE 42 MANAGED ENCRYPTION SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 110
TABLE 43 MANAGED ENCRYPTION SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 110
7.11 OTHER MANAGED SECURITY SERVICES 111
TABLE 44 OTHER MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 111
TABLE 45 OTHER MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 112
8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES 113
8.1 INTRODUCTION 114
FIGURE 37 THE MANAGED NETWORK SECURITY SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 114
8.1.1 MANAGED NETWORK SERVICES MARKET DRIVERS 114
8.1.2 COVID-19 IMPACT ON THE MANAGED NETWORK SERVICES MARKET 115
TABLE 46 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 115
TABLE 47 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 115
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8.2 MANAGED LOCAL AREA NETWORK 116
TABLE 48 MANAGED LOCAL AREA NETWORK SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 116
TABLE 49 MANAGED LOCAL AREA NETWORK SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 117
8.3 MANAGED WIRELESS FIDELITY 117
TABLE 50 MANAGED WIRELESS FIDELITY SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 117
TABLE 51 MANAGED WIRELESS FIDELITY SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 118
8.4 MANAGED VIRTUAL PRIVATE NETWORK 118
TABLE 52 MANAGED VIRTUAL PRIVATE NETWORK SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 118
TABLE 53 MANAGED VIRTUAL PRIVATE NETWORK SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 119
8.5 MANAGED WIDE AREA NETWORK 119
TABLE 54 MANAGED WIDE AREA NETWORK SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 55 MANAGED WIDE AREA NETWORK SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
8.6 NETWORK MONITORING 121
TABLE 56 MANAGED NETWORK MONITORING SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 121
TABLE 57 MANAGED NETWORK MONITORING SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 121
8.7 MANAGED NETWORK SECURITY 122
TABLE 58 MANAGED NETWORK SECURITY SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 122
TABLE 59 MANAGED NETWORK SECURITY SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 122
9 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE
AND DATA CENTER SERVICE 123
9.1 INTRODUCTION 124
FIGURE 38 THE SERVER MANAGEMENT SEGMENT IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 124
9.1.1 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET DRIVERS 124
9.1.2 COVID-19 IMPACT ON THE MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET 125
TABLE 60 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 125
TABLE 61 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 125
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9.2 STORAGE MANAGEMENT 126
TABLE 62 STORAGE MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 126
TABLE 63 STORAGE MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 126
9.3 SERVER MANAGEMENT 127
TABLE 64 SERVER MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 127
TABLE 65 SERVER MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 127
9.4 MANAGED PRINT SERVICES 128
TABLE 66 MANAGED PRINT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 128
TABLE 67 MANAGED PRINT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 128
9.5 OTHER MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES 129
TABLE 68 OTHER MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 129
TABLE 69 OTHER MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129
10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES 130
10.1 INTRODUCTION 131
FIGURE 39 THE MANAGED VOICE OVER INTERNET PROTOCOL SEGMENT IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 131
10.1.1 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET DRIVERS 131
10.1.2 COVID-19 IMPACT ON THE MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET 132
TABLE 70 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 132
TABLE 71 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 132
10.2 MANAGED VOICE OVER INTERNET PROTOCOL (VOIP) 133
TABLE 72 MANAGED VOICE OVER INTERNET PROTOCOL SERVICES MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 133
TABLE 73 MANAGED VOICE OVER INTERNET PROTOCOL SERVICES MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 133
10.3 MANAGED UNIFIED COMMUNICATION AS A SERVICE (UCAAS) 134
TABLE 74 MANAGED UNIFIED COMMUNICATION-AS-A-SERVICE MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 134
TABLE 75 MANAGED UNIFIED COMMUNICATION-AS-A-SERVICE MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 134
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10.4 OTHER MANAGED COMMUNICATION AND COLLABORATION SERVICES 135
TABLE 76 OTHER MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 135
TABLE 77 OTHER MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 135
11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES 136
11.1 INTRODUCTION 137
FIGURE 40 THE APPLICATION MANAGEMENT SERVICES SEGMENT IS PROJECTED
TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 137
11.1.1 MANAGED MOBILITY SERVICES MARKET DRIVERS 137
11.1.2 COVID-19 IMPACT ON THE MANAGED MOBILITY SERVICES MARKET 137
TABLE 78 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 138
TABLE 79 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 138
11.2 DEVICE LIFE CYCLE MANAGEMENT 139
TABLE 80 DEVICE LIFE CYCLE MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 139
TABLE 81 DEVICE LIFE CYCLE MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
11.3 APPLICATION MANAGEMENT 140
TABLE 82 APPLICATION MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 140
TABLE 83 APPLICATION MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 140
12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICES 141
12.1 INTRODUCTION 142
FIGURE 41 THE BUSINESS PROCESS MANAGEMENT SEGMENT IS PROJECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 142
12.1.1 MANAGED INFORMATION SERVICES MARKET DRIVERS 142
12.1.2 COVID-19 IMPACT ON THE MANAGED INFORMATION SERVICES MARKET 142
TABLE 84 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 143
TABLE 85 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 143
12.2 BUSINESS PROCESS MANAGEMENT 144
TABLE 86 BUSINESS PROCESS MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 144
TABLE 87 BUSINESS PROCESS MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 144
12.3 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS 145
TABLE 88 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 145
TABLE 89 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 145
13 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 146
13.1 INTRODUCTION 147
FIGURE 42 THE SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS PROJECTED
TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 147
13.1.1 MANAGED SERVICES MARKET DRIVERS, BY ORGANIZATION SIZE 147
13.1.2 COVID-19 IMPACT ON THE MANAGED SERVICES MARKET,
BY ORGANIZATION SIZE 148
TABLE 90 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 148
TABLE 91 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 148
13.2 LARGE ENTERPRISES 149
TABLE 92 MANAGED SERVICES MARKET SIZE IN LARGE ENTERPRISES, BY REGION, 2016–2020 (USD MILLION) 149
TABLE 93 MANAGED SERVICES MARKET SIZE IN LARGE ENTERPRISES, BY REGION, 2021–2026 (USD MILLION) 149
13.3 SMALL AND MEDIUM-SIZED ENTERPRISES 150
TABLE 94 MANAGED SERVICES MARKET SIZE IN SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2016–2020 (USD MILLION) 150
TABLE 95 MANAGED SERVICES MARKET SIZE IN SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2021–2026 (USD MILLION) 150
14 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 151
14.1 INTRODUCTION 152
FIGURE 43 THE CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD 152
14.1.1 MANAGED SERVICES MARKET DRIVERS, BY DEPLOYMENT TYPE 152
14.1.2 COVID-19 IMPACT ON THE MANAGED SERVICES MARKET,
BY DEPLOYMENT TYPE 153
TABLE 96 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2016–2020 (USD MILLION) 153
TABLE 97 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2021–2026 (USD MILLION) 153
14.2 ON-PREMISE 154
TABLE 98 ON-PREMISE MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 154
TABLE 99 ON-PREMISE MANAGED SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 154
14.3 CLOUD 155
TABLE 100 CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 155
TABLE 101 CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 155
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15 MANAGED SERVICES MARKET, BY VERTICAL 156
15.1 INTRODUCTION 157
FIGURE 44 THE HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW THE HIGHEST CAGR DURING THE FORECAST PERIOD 157
15.1.1 MANAGED SERVICES MARKET DRIVERS, BY VERTICAL 158
15.1.2 COVID-19 IMPACT ON THE MANAGED SERVICES MARKET, BY VERTICAL 158
TABLE 102 MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 159
TABLE 103 MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 159
15.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 160
TABLE 104 MANAGED SERVICES MARKET SIZE IN BANKING, FINANCIAL SERVICES
AND INSURANCE, BY REGION, 2016–2020 (USD MILLION) 160
TABLE 105 MANAGED SERVICES MARKET SIZE IN BANKING, FINANCIAL SERVICES
AND INSURANCE, BY REGION, 2021–2026 (USD MILLION) 160
15.3 IT AND TELECOM 161
TABLE 106 MANAGED SERVICES MARKET SIZE IN IT AND TELECOM, BY REGION,
2016–2020 (USD MILLION) 161
TABLE 107 MANAGED SERVICES MARKET SIZE IN IT AND TELECOM, BY REGION,
2021–2026 (USD MILLION) 161
15.4 MANUFACTURING 162
TABLE 108 MANAGED SERVICES MARKET SIZE IN MANUFACTURING, BY REGION,
2016–2020 (USD MILLION) 162
TABLE 109 MANAGED SERVICES MARKET SIZE IN MANUFACTURING, BY REGION,
2021–2026 (USD MILLION) 162
15.5 RETAIL AND CONSUMER GOODS 163
TABLE 110 MANAGED SERVICES MARKET SIZE IN RETAIL AND CONSUMER GOODS,
BY REGION, 2016–2020 (USD MILLION) 163
TABLE 111 MANAGED SERVICES MARKET SIZE IN RETAIL AND CONSUMER GOODS,
BY REGION, 2021–2026 (USD MILLION) 163
15.6 HEALTHCARE AND LIFE SCIENCES 164
TABLE 112 MANAGED SERVICES MARKET SIZE IN HEALTHCARE AND LIFE SCIENCES,
BY REGION, 2016–2020 (USD MILLION) 164
TABLE 113 MANAGED SERVICES MARKET SIZE IN HEALTHCARE AND LIFE SCIENCES,
BY REGION, 2021–2026 (USD MILLION) 164
15.7 GOVERNMENT AND PUBLIC SECTOR 165
TABLE 114 MANAGED SERVICES MARKET SIZE IN GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2016–2020 (USD MILLION) 165
TABLE 115 MANAGED SERVICES MARKET SIZE IN GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2021–2026 (USD MILLION) 165
15.8 ENERGY AND UTILITIES 166
TABLE 116 MANAGED SERVICES MARKET SIZE IN ENERGY AND UTILITIES, BY REGION, 2016–2020 (USD MILLION) 166
TABLE 117 MANAGED SERVICES MARKET SIZE IN ENERGY AND UTILITIES, BY REGION, 2021–2026 (USD MILLION) 166
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15.9 MEDIA AND ENTERTAINMENT 167
TABLE 118 MANAGED SERVICES MARKET SIZE IN MEDIA AND ENTERTAINMENT,
BY REGION, 2016–2020 (USD MILLION) 167
TABLE 119 MANAGED SERVICES MARKET SIZE IN MEDIA AND ENTERTAINMENT,
BY REGION, 2021–2026 (USD MILLION) 167
15.10 OTHER VERTICALS 168
TABLE 120 MANAGED SERVICES MARKET SIZE IN OTHER VERTICALS, BY REGION,
2016–2020 (USD MILLION) 168
TABLE 121 MANAGED SERVICES MARKET SIZE IN OTHER VERTICALS, BY REGION,
2021–2026 (USD MILLION) 168
16 MANAGED SERVICES MARKET, BY REGION 169
16.1 INTRODUCTION 170
FIGURE 45 APAC TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 170
TABLE 122 MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 170
TABLE 123 MANAGED SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 171
16.2 NORTH AMERICA 172
16.2.1 NORTH AMERICA: MANAGED SERVICES MARKET DRIVERS 172
16.2.2 NORTH AMERICA: COVID-19 IMPACT ON THE MANAGED SERVICES MARKET 172
FIGURE 46 NORTH AMERICA: MARKET SNAPSHOT 173
TABLE 124 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2016–2020 (USD MILLION) 173
TABLE 125 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2021–2026 (USD MILLION) 174
TABLE 126 NORTH AMERICA: MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 174
TABLE 127 NORTH AMERICA: MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 175
TABLE 128 NORTH AMERICA: MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 175
TABLE 129 NORTH AMERICA: MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 176
TABLE 130 NORTH AMERICA: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 176
TABLE 131 NORTH AMERICA: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 176
TABLE 132 NORTH AMERICA: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 177
TABLE 133 NORTH AMERICA: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 177
TABLE 134 NORTH AMERICA: MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 177
TABLE 135 NORTH AMERICA: MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 178
TABLE 136 NORTH AMERICA: MANAGED INFORMATION SERVICES MARKET SIZE,
BY TYPE, 2016–2020 (USD MILLION) 178
TABLE 137 NORTH AMERICA: MANAGED INFORMATION SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD MILLION) 178
TABLE 138 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 178
TABLE 139 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 179
TABLE 140 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 179
TABLE 141 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 179
TABLE 142 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 180
TABLE 143 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 180
TABLE 144 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION) 181
TABLE 145 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 181
16.2.3 US 181
16.2.4 CANADA 181
16.3 EUROPE 182
16.3.1 EUROPE: MANAGED SERVICES MARKET DRIVERS 182
16.3.2 EUROPE: COVID-19 IMPACT ON THE MANAGED SERVICES MARKET 182
TABLE 146 EUROPE: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2020 (USD MILLION) 183
TABLE 147 EUROPE: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2021–2026 (USD MILLION) 183
TABLE 148 EUROPE: MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 184
TABLE 149 EUROPE: MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 184
TABLE 150 EUROPE: MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 185
TABLE 151 EUROPE: MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 185
TABLE 152 EUROPE: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 185
TABLE 153 EUROPE: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 186
TABLE 154 EUROPE: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 186
TABLE 155 EUROPE: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 186
TABLE 156 EU