Contact Center As a Service Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2019-2029F

Table of Content

1. Product Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.3. Key Market Segmentations

2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Formulation of the Scope
2.4. Assumptions and Limitations
2.5. Sources of Research
2.5.1. Secondary Research
2.5.2. Primary Research
2.6. Approach for the Market Study
2.6.1. The Bottom-Up Approach
2.6.2. The Top-Down Approach
2.7. Methodology Followed for Calculation of Market Size & Market Shares
2.8. Forecasting Methodology
2.8.1. Data Triangulation & Validation

3. Executive Summary

4. Voice of Customer

5. Global Contact Center As a Service Market Outlook
5.1. Market Size & Forecast
5.1.1. By Value
5.2. Market Share & Forecast
5.2.1. By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others),
5.2.2. By Enterprise Type (SMEs and Large Enterprises),
5.2.3. By Industry (BFSI, IT & Telecommunications, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others)
5.2.4. By Region
5.2.5. By Company (2023)
5.3. Market Map

6. North America Contact Center As a Service Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Function
6.2.2. By Enterprise Type
6.2.3. By Industry
6.2.4. By Country
6.3. North America: Country Analysis
6.3.1. United States Contact Center As a Service Market Outlook
6.3.1.1. Market Size & Forecast
6.3.1.1.1. By Value
6.3.1.2. Market Share & Forecast
6.3.1.2.1. By Function
6.3.1.2.2. By Enterprise Type
6.3.1.2.3. By Industry
6.3.2. Canada Contact Center As a Service Market Outlook
6.3.2.1. Market Size & Forecast
6.3.2.1.1. By Value
6.3.2.2. Market Share & Forecast
6.3.2.2.1. By Function
6.3.2.2.2. By Enterprise Type
6.3.2.2.3. By Industry
6.3.3. Mexico Contact Center As a Service Market Outlook
6.3.3.1. Market Size & Forecast
6.3.3.1.1. By Value
6.3.3.2. Market Share & Forecast
6.3.3.2.1. By Function
6.3.3.2.2. By Enterprise Type
6.3.3.2.3. By Industry

7. Europe Contact Center As a Service Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Function
7.2.2. By Enterprise Type
7.2.3. By Industry
7.2.4. By Country
7.3. Europe: Country Analysis
7.3.1. Germany Contact Center As a Service Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Function
7.3.1.2.2. By Enterprise Type
7.3.1.2.3. By Industry
7.3.2. United Kingdom Contact Center As a Service Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Function
7.3.2.2.2. By Enterprise Type
7.3.2.2.3. By Industry
7.3.3. Italy Contact Center As a Service Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Function
7.3.3.2.2. By Enterprise Type
7.3.3.2.3. By Industry
7.3.4. France Contact Center As a Service Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Function
7.3.4.2.2. By Enterprise Type
7.3.4.2.3. By Industry
7.3.5. Spain Contact Center As a Service Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Function
7.3.5.2.2. By Enterprise Type
7.3.5.2.3. By Industry

8. Asia-Pacific Contact Center As a Service Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Function
8.2.2. By Enterprise Type
8.2.3. By Industry
8.2.4. By Country
8.3. Asia-Pacific: Country Analysis
8.3.1. China Contact Center As a Service Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Function
8.3.1.2.2. By Enterprise Type
8.3.1.2.3. By Industry
8.3.2. India Contact Center As a Service Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Function
8.3.2.2.2. By Enterprise Type
8.3.2.2.3. By Industry
8.3.3. Japan Contact Center As a Service Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Function
8.3.3.2.2. By Enterprise Type
8.3.3.2.3. By Industry
8.3.4. South Korea Contact Center As a Service Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Function
8.3.4.2.2. By Enterprise Type
8.3.4.2.3. By Industry
8.3.5. Australia Contact Center As a Service Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Function
8.3.5.2.2. By Enterprise Type
8.3.5.2.3. By Industry

9. South America Contact Center As a Service Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Function
9.2.2. By Enterprise Type
9.2.3. By Industry
9.2.4. By Country
9.3. South America: Country Analysis
9.3.1. Brazil Contact Center As a Service Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Function
9.3.1.2.2. By Enterprise Type
9.3.1.2.3. By Industry
9.3.2. Argentina Contact Center As a Service Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Function
9.3.2.2.2. By Enterprise Type
9.3.2.2.3. By Industry
9.3.3. Colombia Contact Center As a Service Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Function
9.3.3.2.2. By Enterprise Type
9.3.3.2.3. By Industry
10. Middle East and Africa Contact Center As a Service Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Function
10.2.2. By Enterprise Type
10.2.3. By Industry
10.2.4. By Country
10.3. Middle East and Africa: Country Analysis
10.3.1. South Africa Contact Center As a Service Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Function
10.3.1.2.2. By Enterprise Type
10.3.1.2.3. By Industry
10.3.2. Saudi Arabia Contact Center As a Service Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Function
10.3.2.2.2. By Enterprise Type
10.3.2.2.3. By Industry
10.3.3. UAE Contact Center As a Service Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Function
10.3.3.2.2. By Enterprise Type
10.3.3.2.3. By Industry
10.3.4. Kuwait Contact Center As a Service Market Outlook
10.3.4.1. Market Size & Forecast
10.3.4.1.1. By Value
10.3.4.2. Market Share & Forecast
10.3.4.2.1. By Function
10.3.4.2.2. By Enterprise Type
10.3.4.2.3. By Industry
10.3.5. Turkey Contact Center As a Service Market Outlook
10.3.5.1. Market Size & Forecast
10.3.5.1.1. By Value
10.3.5.2. Market Share & Forecast
10.3.5.2.1. By Function
10.3.5.2.2. By Enterprise Type
10.3.5.2.3. By Industry

11. Market Dynamics
11.1. Drivers
11.2. Challenges

12. Market Trends & Developments

13. Company Profiles
13.1. Talkdesk, Inc
13.1.1. Business Overview
13.1.2. Key Revenue and Financials
13.1.3. Recent Developments
13.1.4. Key Personnel/Key Contact Person
13.1.5. Key Product/Services Offered
13.2. Genesys Cloud
13.2.1. Business Overview
13.2.2. Key Revenue and Financials
13.2.3. Recent Developments
13.2.4. Key Personnel/Key Contact Person
13.2.5. Key Product/Services Offered
13.3. NICE inContact
13.3.1. Business Overview
13.3.2. Key Revenue and Financials
13.3.3. Recent Developments
13.3.4. Key Personnel/Key Contact Person
13.3.5. Key Product/Services Offered
13.4. Five9, Inc
13.4.1. Business Overview
13.4.2. Key Revenue and Financials
13.4.3. Recent Developments
13.4.4. Key Personnel/Key Contact Person
13.4.5. Key Product/Services Offered
13.5. RingCentral, Inc.
13.5.1. Business Overview
13.5.2. Key Revenue and Financials
13.5.3. Recent Developments
13.5.4. Key Personnel/Key Contact Person
13.5.5. Key Product/Services Offered
13.6. 8x8, Inc
13.6.1. Business Overview
13.6.2. Key Revenue and Financials
13.6.3. Recent Developments
13.6.4. Key Personnel/Key Contact Person
13.6.5. Key Product/Services Offered
13.7. Microsoft Corporation
13.7.1. Business Overview
13.7.2. Key Revenue and Financials
13.7.3. Recent Developments
13.7.4. Key Personnel/Key Contact Person
13.7.5. Key Product/Services Offered
13.8. Cisco Systems, Inc.
13.8.1. Business Overview
13.8.2. Key Revenue and Financials
13.8.3. Recent Developments
13.8.4. Key Personnel/Key Contact Person
13.8.5. Key Product/Services Offered
13.9. Amazon.com Inc.
13.9.1. Business Overview
13.9.2. Key Revenue and Financials
13.9.3. Recent Developments
13.9.4. Key Personnel/Key Contact Person
13.9.5. Key Product/Services Offered
13.10. Google LLC
13.10.1. Business Overview
13.10.2. Key Revenue and Financials
13.10.3. Recent Developments
13.10.4. Key Personnel/Key Contact Person
13.10.5. Key Product/Services Offered

14. Strategic Recommendations

15. About Us & Disclaimer