Table of Content

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview
4.1. Introduction
4.2. Cloud-Based BPO Market, by Region

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing adoption of cloud-based BPO services in the telecommunications sector and growth of data centers
5.1.1.2. Growing support from government and non-government organizations for BPO deployment
5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
5.1.2. Restraints
5.1.2.1. High initial investments of cloud-based BPO
5.1.3. Opportunities
5.1.3.1. Technological advancements in cloud-based BPO solutions
5.1.3.2. Rising number of small- and medium-sized enterprises inclining toward adopting outsourcing services
5.1.4. Challenges
5.1.4.1. Privacy and data security issues associated with the use of cloud-based BPO services
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Cloud-Based BPO Market, by Service Types
6.1. Introduction
6.2. Customer Services
6.3. Finance & Accounting
6.4. Human Resource
6.5. KPO

7. Cloud-Based BPO Market, by Applications
7.1. Introduction
7.2. BFSI
7.3. Healthcare
7.4. IT & Telecommunication
7.5. Manufacturing
7.6. Retail

8. Americas Cloud-Based BPO Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific Cloud-Based BPO Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa Cloud-Based BPO Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Accenture plc
12.1.2. ADP, Inc.
12.1.3. Aon PLC
12.1.4. Atos SE
12.1.5. Capgemini SE
12.1.6. Capita plc
12.1.7. Ceridian HCM, Inc.
12.1.8. CGI Group, Inc
12.1.9. Cognizant Technology Solutions Corporation
12.1.10. DXC Technology Company
12.1.11. ExlService Holdings, Inc.
12.1.12. Firstsource Solutions Ltd.
12.1.13. Genpact Luxembourg S.a.r.l
12.1.14. HCL Technologies Limited
12.1.15. Hewlett Packard Enterprise Development LP
12.1.16. Infosys Limited
12.1.17. International Business Machines Corporation
12.1.18. Oracle Corporation
12.1.19. Serco Group plc
12.1.20. Sykes Enterprises, Inc. by Sitel Group
12.1.21. Tata Consultancy Services Ltd
12.1.22. Teleperformance SE
12.1.23. WNS Limited
12.1.24. Xerox Corporation
12.1.25. ?Sungard AS
12.2. Key Product Portfolio

13. Appendix
13.1. Discussion Guide
13.2. License & Pricing



List of Figures

FIGURE 1. CLOUD-BASED BPO MARKET RESEARCH PROCESS
FIGURE 2. CLOUD-BASED BPO MARKET SIZE, 2023 VS 2030
FIGURE 3. CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CLOUD-BASED BPO MARKET DYNAMICS
FIGURE 7. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2030 (%)
FIGURE 8. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2030 (%)
FIGURE 10. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. CLOUD-BASED BPO MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018–2023
TABLE 3. CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 6. CLOUD-BASED BPO MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. CLOUD-BASED BPO MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. CLOUD-BASED BPO MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. CLOUD-BASED BPO MARKET SIZE, BY KPO, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 11. CLOUD-BASED BPO MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. CLOUD-BASED BPO MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. CLOUD-BASED BPO MARKET SIZE, BY IT & TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. CLOUD-BASED BPO MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. CLOUD-BASED BPO MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 17. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 18. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 19. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 20. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 21. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 22. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 23. CANADA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 24. CANADA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 25. MEXICO CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 26. MEXICO CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 27. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 28. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 29. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 30. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 31. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 32. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 33. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 34. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 35. CHINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 36. CHINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 37. INDIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 38. INDIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 39. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 40. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 41. JAPAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 42. JAPAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 43. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 44. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 45. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 46. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 47. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 48. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 49. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 50. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 51. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 52. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 53. THAILAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 54. THAILAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 55. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 56. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 57. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 58. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 59. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 60. DENMARK CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 61. DENMARK CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 62. EGYPT CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 63. EGYPT CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 64. FINLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 65. FINLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 66. FRANCE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 67. FRANCE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 68. GERMANY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 69. GERMANY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 70. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 71. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 72. ITALY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 73. ITALY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 74. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 75. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 76. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 77. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 78. NORWAY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 79. NORWAY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 80. POLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 81. POLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 82. QATAR CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 83. QATAR CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 84. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 85. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 86. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 87. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 88. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 89. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 90. SPAIN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 91. SPAIN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 92. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 93. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 94. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 95. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 96. TURKEY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 97. TURKEY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 98. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 99. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 100. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
TABLE 101. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
TABLE 102. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 103. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023
TABLE 104. CLOUD-BASED BPO MARKET LICENSE & PRICING